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In the late 1980s, prank calls were a common form of entertainment but often caused confusion, similar to today’s call forwarding glitches. Recently, a client migrating to a new PBX system experienced disruptions when users mistyped numbers for call forwarding. While user errors are common, there's a bigger concern: calls being misdirected to emergency numbers or costly lines, especially since many VoIP phones lack security features. Solutions include restricting call forwarding to internal numbers, blocking access or allowing only specific, pre-approved numbers. Ultimately, balancing control over settings is essential to prevent glitches while keeping systems user-friendly.

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We are excited to announce Vodia PBX version 69.3, designed to enhance stability in challenging environments with improved logging and packet burst resilience. Key updates include automatic audio file conversion, handling for 130 Australian numbers, expanded Avaya support, enhanced Call Detail Records with SIP packets and RTP statistics, and cloud storage for call recordings. Additionally, we've added support for new devices from Fanvil and Grandstream, improved redirection settings, registration refresh for devices, hotline dialing, and more detailed system performance statistics available through Prometheus.

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Business communication has evolved from manual switchboards and traditional shared lines to modern solutions like ring groups, which distribute incoming calls to multiple extensions simultaneously, ensuring no call goes unanswered. This enhances call handling, customer experience and resource utilization. To set up a ring group, identify group members, configure settings, adjust behaviors, and conduct test calls. Vodia Networks offers advanced cloud phone systems that streamline business communication with features like automatic call distribution and voicemail.

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At Vodia, we recognize the inherent challenges facing enterprise VoIP, particularly in maintaining high-quality audio connections amidst factors like jitter, network latency, and packet loss. These issues disrupt the seamless communication experience essential for business operations. To address these challenges, we've developed innovative solutions within our PBX, such as recording decrypted RTP packets and offering flexible options for data privacy. Our commitment lies in resolving these obstacles efficiently, ensuring businesses can rely on uninterrupted communication without compromising on security or performance.

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Unlock the power of multilingual communication with Vodia's Cloud Phone System, supporting up to 18 languages for transcription and translation. Our global commitment to innovation ensures accessibility to our feature-rich PBX worldwide. Using AI language models, Vodia enables speech-to-text and text-to-speech conversion in 18 languages. Seamlessly integrate languages like Arabic, Spanish, and Japanese into your Vodia PBX. Enhance customer service, streamline call handling and expand your global reach with our multi-language capabilities.

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In the realm of network optimization, disabling the Application Layer Gateway (ALG), a critical component in network routers responsible for translating network traffic for specific applications, takes center stage. Focusing on the ZXHN H167A router model, this blog post sheds light on the importance of turning off ALG for VoIP connectivity. By deactivating ALG, you can enhance the performance of your VoIP system, ensuring that it operates smoothly without any interference from the router.

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Vodia has been a pioneer in AI technology since its inception, and while AI, including ChatGPT, is currently in the spotlight, our AI-powered auto-attendant has been a cornerstone of cloud phone systems for decades. We continue to lead in providing innovative AI-driven features and functionalities, collaborating with startups in the APAC region, and supporting Managed Service Providers to build strong, cost-effective businesses around our cutting-edge phone system.

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Vodia offers the capability to dial other tenants within the system using full NANPA numbers, extensions, or extension alias numbers. To access this feature, a multi-tenant license is essential, empowering you to establish multiple tenants within the system, each resolving to its designated domain. This functionality streamlines communication and fosters an interconnected network within the Vodia Phone System, ensuring efficient and flexible calling across tenants.

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A few months ago, we adopted "passkeys" technology at Vodia. Our challenge with second-factor authentication was finding reliable options for end users and since SMS and USB keys were limited, email was left as the only feasible choice. Yet, email confirmation for phone system access is inconvenient and not always available. It’s only about logging into your phone system, not Fort Knox.

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We designed the Vodia phone system, the industry’s most feature-rich, on a lawful groundwork and list of requirements, both in the EU and in the USA, for processing personal data.

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This comprehensive guide outlines the setup of a secure Transport Layer Security (TLS) connection between Vodia and Telnyx, emphasizing the crucial aspects of data confidentiality and integrity. By following the steps provided, users can establish a secure SIP trunk connection. This TLS connection guarantees encrypted and secure communication, enhancing data protection and privacy for your business.

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The wallboard displays the current day’s information; at midnight, everything is reset to zero and another day begins. There are a few key metrics for each queue shown on the wallboard: the numbers are updated in real time, for example, and when a call comes in the number of waiting callers is automatically updated.

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Vodia PBX offers a wide array of call center codes that can streamline your operations and enhance your team's productivity. In this comprehensive guide, we'll take you through the various call center codes provided by Vodia, enabling you to harness the full potential of this robust communication tool. Whether you're looking to improve call handling, set up call forwarding, or looking to enhance your call center's performance, this guide will empower you with the knowledge and expertise needed to make the most of Vodia PBX's call center codes.

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Give Your Company the Best in Cloud Communications by Leveraging Smart Communications Services on Generative AI with the Vodia Phone System

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Many businesses are already using Windows as their operating system of choice, so running Vodia on Windows can be a more familiar and comfortable option for those who are already familiar with the platform; running Vodia on Windows allows for easy integration with other Windows-based applications and services, making it simpler to manage and maintain a unified system.

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This guide outlines configuring Poly Edge B20 phones with the Vodia Phone System. Ensure your Vodia PBX is version 69.0.3 or higher, reset the Polycom phone to factory defaults, bind its MAC address to the PBX, and set up auto provisioning. The process also involves obtaining the phone's IP address and logging into the web interface. After rebooting, the phone seamlessly integrates with the Vodia PBX for efficient communication.

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An Automatic Call Distributor (ACD) is a telephony system or software application used in call centers and contact centers to efficiently route and manage incoming calls. The primary purpose of an ACD is to distribute incoming calls to the most appropriate and available agents or employees, ensuring that callers are connected to the right person or department to address their needs effectively. Find out how you can send an SMS from your Vodia ACD agent group.

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Instead of installing an executable, use the browser! Because browsers have their own sandbox model for each web page, this gives you far better security. In addition to controlling the file system access, browsers also control microphones and cameras; when in use, they make sure the user can see what is being accessed and when. The browser also comes with an additional “feature”: when you close the tab, you are naturally on “do-not-disturb.” This is especially important for people working from home.

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With the availability of Vodia PBX on AWS Marketplace, deploying your phone system in the cloud has never been easier. Whether you're a small business looking for a cost-effective phone solution or a larger enterprise in need of a scalable and reliable phone system, Vodia PBX on AWS Marketplace can meet your needs.

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White-labeling is a way manufacturers support well-known brands, simplifying both market access and customer recognition. It is used in many industries, including the telecom industry. While it’s easy to brand web pages and emails (including the Vodia PBX frontend and backend), white-labeling hardware and apps is a different topic.

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SMS is cool when you can send SMS and MMS messages to customers directly from your user portal. To configure your Skyetel SMS log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner. Shown below, this will bring you to the API section.

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Setting thinq.io SMS on the Vodia phone system isn't that difficult, but we will need to set up a few configurations in the thinq.io user portal

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snom phones are great units to work with. They are very customizable and easy to plug and play with the Vodia phone system. Sometimes, however, the technician deploying the Vodia system with snom phones faces a few challenges.

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Cloudflare services are used to increase the security and performance of your website. It does that by basically masking the IP of your DNS to your Web server. If you are using a DNS on the Vodia multi-tenant PBX, then it would not make sense to mask the DNS IP when using Cloudflare. The initial provisioning of the phone is done through HTTP, which will work to get the phone’s config file, however, when the phone is ready for registration, the phone will not be able to register since the DNS IP address is masked, rendering the phone unusable.

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The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply; here's what Twilio says about DID.

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The evolution of your phone system from a legacy system to a cloud PBX gives you an incredible array of features, some of which aren’t available with a legacy system, as well as the possibility of reducing telephony costs by up to 80 percent.

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Skyetel is a great SIP trunk provider, offering the ability to bill customers based on the tenant name on the Vodia PBX phone system. You can now easily configure your Skyetel SIP trunk with the Vodia PBX trunk template.

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For conferences, the Vodia cloud PBX enables users to plan in advance for scheduled conferences or to pull together at a moment’s notice for ad hoc conferences – recording on-the-go and scheduled conferences are both available. Let’s look at the functionality and behavior the PBX provides users.

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The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements.

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AT&T IP Flexible Reach is a Session Initiation Protocol (SIP) trunking service that delivers integrated access for IP PBX, TDM PBX, or Key System environments, providing potential total cost benefits through the consolidation of voice and data – one provider, single transport, and management options.

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If you’re already using Digital Ocean to deploy your Vodia PBX, this will be a game changer for future installations. The ease and speed with which you can accomplish this will now be cut significantly by this new configuration. If you however do not use Digital Ocean with your Vodia set-up, it’s remarkably simple to set up, and we encourage you to try it. In three simple steps, you can go from absolute zero to VoIP hero and have your own Vodia system completely up and running. Just set your instance options, deploy, and configure!

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How to configure your Twilio trunk with the Vodia phone system.

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In an attempt to stay true to our tagline – Where VoIP is Easy – Vodia has created two new browser extensions: One for Chrome and one for Mozilla Firefox. These extensions allow you to now click-to-dial right from the browser window, without having to copy and paste the number into your browser client, or even manually entering the number on the desk phone. Simply highlight the number you want to call, right click, and then choose where you want the call to go through (browser or deskphone). Of course, you’ll need to input your Vodia credentials into the extension popup before you can make a call, but once that is done, you are off to the races!

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Vodia Networks has developed a new device, Vodia IO, for simple telephony of the future. This broadband router, equipped with innovative VoIP features, is based on the latest router platform from Intel and offers small business owners everything they need for their daily business communication. Vodia IO enables connection to DSL as well as the fibre optic network and offers Gigabit Ethernet, integrated Gigabit WLAN, a powerful telephone system plus a built-in DECT base station as well as analogue telephone connections. The analogue terminals allow connection to POS devices, door intercoms or fax machines.

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There are many benefits to telecommuting. Telecommuting allows a worker greater freedom regarding his or her work hours and work location. It gives the employee more flexibility to balance work and personal obligations. Often, working from home can make you more productive, because you do not have the distractions of office space. There are also many benefits to employers. Allowing workers to telecommute often makes them more productive, which benefits the company. With virtual communication traffic on the rise, Vodia is positioned to pump out the best and most efficient PBX software in the cloud.

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Vodia Phone app is a free add-on for your Vodia PBX that lets you connect to your account on your Vodia PBX. The Vodia Phone app offers a simple and intuitive user interface that puts your contacts and individual call history at your fingertips while providing a rich user presence. Also, starting with Android 5.0 Lollipop, based on the WebRTC technology, you can place VoIP calls over WiFi or 3G at no cost, with a rich audio quality for a superior mobile VoIP experience.

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A common problem in telephony is that certain people in organizations want all their calls being screened however a few have direct access. The boss’s wife should be able to call directly, while everybody else has to go through a screening process. How can we get this done using the Vodia PBX?

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How Stripe Payment Works. Stripe is a payment processor, which means it supports the electronic transfer of money from a customer’s bank (issuing bank), into a merchant’s bank (acquiring bank) as payment for goods or services bought with a credit card. Vodia uses Stripe for postpay or pre-pays on the Vodia hosted PBX. We will discuss how to set up your Stripe account with Vodia billing.

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In this blog, we will cover the basic steps in setting up the Vodia PBX with Google Cloud. If you don’t have a google account, you can sign up at https://cloud.google.com/ and get $300 to spend on Google Cloud Platform over the next 12 months!

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The method detailed in the post explains how to efficiently run multiple PBX instances on a single server with multiple CPU cores. By following the steps described, businesses can significantly reduce hosting costs while maintaining excellent server performance. The approach involves installing the first PBX instance, copying necessary files for additional instances, assigning separate IP addresses, and setting up startup scripts for each instance's control. The post also discusses fine-tuning for optimal performance and mentions alternative approaches such as containerization and virtualization in similar setups.

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Vodia PBX offers seamless integration with Zoho CRM, enabling businesses to efficiently manage call data. This integration allows for the automatic logging of both inbound and outbound calls in Zoho CRM, providing essential information like call start time, duration, contact names, and associated accounts. Agents receive convenient pop-up notifications for incoming calls and call completion, giving them the flexibility to enter call details in real-time or at a later point. For comprehensive guidance on this integration, businesses can access the full documentation provided by Vodia.

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In Vodia Networks' upcoming version 60 build, a new feature allows users to log in with their Google accounts seamlessly. This is made possible through a JavaScript library from Google, providing a secure and convenient login experience. The process involves obtaining a token from Google, and users can benefit from features like two-factor authentication. Setting up this feature requires configuring the domain on the Google API site and integrating a Client ID into the PBX web interface. Scheduled for release in version 60.2, this enhancement simplifies user logins.

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In Vodia PBX version 60.3, users can now customize call pickup LED behavior by adding "no" to the pattern syntax, preventing the LED from blinking. This feature is useful in scenarios where specific permissions are required, such as limiting call pickup on a manager's phone to selected extensions. The enhancement ensures flexibility without sacrificing backward compatibility, providing a more user-friendly experience.

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Addressing a challenge with LDAP, VoIP phones lack the ability to write new contacts to the address book. For users of snom phones, a solution involves utilizing the snom button mode, specifically the "keyevent" mode with the F_ADR_BOOK parameter. This configuration enables users to add phone numbers directly from the phone keyboard, bypassing the need for PBX login and web interface use. This versatile approach can also be applied to other functions and is similarly available for Grandstream, HTek, and Yealink phones.

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The simple filter on our PBX for the domain name was that we were throwing the baby out with the bathwater. It was simply not possible to define exceptions. That made it practically impossible to use the feature in a real deployment. If the system administrator white-listed IP addresses, traffic from there would still be ignored if the domain name did not match. Adding that back in to the filter solves many of the trunk related problems, as admins can just add the IP addresses for the trunks.

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Thus the move with MongoDB. Although it is latest technology (and maybe just because of that), writing natively into the database was actually relatively simple. MongoDB can deal with very large amounts of data, so the PBX does not have to bother with it. Down the road we might be even able to use the DB for reading as well, e.g. when the user is using the call history from the web interface.

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Once we have the PCAP, finding a problem is becoming almost a pleasure. Because the files are small, and everything is in the same place. It becomes easy to find jitter problems, missing RTP packets and so on. Last week I saw how another external tool took the PCAP idea to the next level. Using an Ethernet switch with port mirroring, all the traffic that hits the PBX also hits the monitoring server, which also sorts the traffic by calls and then puts them into different files. There were nice logs of SIP packets, RTP analysis and other things you want to know about a call.

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Usually every domain needs their own telephone number or numbers that link the world of VoIP with the good old telecom industry. This is done using SIP trunks. While it is possible to share a SIP trunk with several domains, most hosted providers prefer one trunk per domain. But how does the SIP trunk provider know which trunk is being addressed when there is a call coming in?

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First if all, for those do don’t know it: what is Microsoft Azure? In short, it’s Microsoft’s cloud platform: a growing collection of integrated services—compute, storage, data, networking, and app—that help you move faster, do more, and save money. But that’s just scratching the surface. Here’s what else Azure is: Vodia PBX can easily be installed onto the Azure Server.

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Failover is an important feature for most PBX installations. With the availability of high-bandwidth wireless like 4G it becomes more and more popular to use the wireless connection when the primary land-line based internet access becomes unavailable.