VODIA CALL CENTER SOLUTIONS – THE NEXT LEVEL IN CX

Vodia’s all-in-one contact center solution improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.

March 9, 2022

Decisions, Decisions, Decisions…On-Premises or Hosted?

While today’s PBX community agrees hosted is the way to go, rather than on-premises, the decision doesn’t end there. It used to be our customers were comparing our features and cost benefits with other on-premises systems to reach a final decision about which to purchase. Today, the same is true for the plethora of hosted systems out there.

March 9, 2022

Has the Feature Delivery Model of Telephone Systems Really Changed That Much?

What next? Enter Hosted IP PBX. This is where all your calls are sent to the hosting server, which is now where all of the magic happens: four-digit dialing, music on hold, transfers, conferences…you no longer need any premise equipment, there’s no complicated setup or ongoing maintenance, no time-consuming and costly upgrades, it’s just simply services and features delivered via the Internet (SIP trunks) back to your office. Wait, this sounds kind of familiar…

March 9, 2022

Work from Anywhere – with Vodia

Before there were computers, email, document sharing, instant messaging and mobile devices, the telephone was critical to the workplace, and it still is. Business telephone systems have been around for a long time, and we’ve all gotten used to listening to auto attendants and making our choices on a touch-tone keypad. We know pressing 123 gets us to the person whose extension is 123; if they’re not in the office, voicemail kicks in, but we can’t rely on just voicemails when we’re working remotely. Some conversations need to take place right then and there – some issues can’t be left in the purgatory of voicemail tag.

March 9, 2022

Expensive Fraud Calls

We have talked about it before, but reading the article I think it is important to point out some points that were not so clear before. The first one is that some carriers really seem to go after the money, even if they have to go to court. In contrast to the credit card industry, fraud is the responsibility of the customer, not the provider.

March 9, 2022

Different IP Addresses for Failover

Failover is an important feature for most PBX installations. With the availability of high-bandwidth wireless like 4G it becomes more and more popular to use the wireless connection when the primary land-line based internet access becomes unavailable.

March 9, 2022

Our ups and downs with WebRTC

For someone who has struggled with SIP interoperability for the past 15 years that has an earthshaking impact. Instead of arguing about SIP headers, UDP and RFC, WebRTC makes it now possible that the PBX vendor writes the software for the clients. The interoperability is essentially JavaScript which has very little room for interpretations (compared to SIP). That means we can offer all possible features of the PBX in the browser without any interop problems, on practically all platforms that are out there. This will make SIP softphones superfluous.

March 9, 2022

Vodia PBX on Microsoft Azure Platform

First if all, for those do don’t know it: what is Microsoft Azure? In short, it’s Microsoft’s cloud platform: a growing collection of integrated services—compute, storage, data, networking, and app—that help you move faster, do more, and save money. But that’s just scratching the surface. Here’s what else Azure is: Vodia PBX can easily be installed onto the Azure Server.

March 9, 2022

IP-based authentication is not dead yet

Usually every domain needs their own telephone number or numbers that link the world of VoIP with the good old telecom industry. This is done using SIP trunks. While it is possible to share a SIP trunk with several domains, most hosted providers prefer one trunk per domain. But how does the SIP trunk provider know which trunk is being addressed when there is a call coming in?

March 9, 2022

PCAP made it

Once we have the PCAP, finding a problem is becoming almost a pleasure. Because the files are small, and everything is in the same place. It becomes easy to find jitter problems, missing RTP packets and so on. Last week I saw how another external tool took the PCAP idea to the next level. Using an Ethernet switch with port mirroring, all the traffic that hits the PBX also hits the monitoring server, which also sorts the traffic by calls and then puts them into different files. There were nice logs of SIP packets, RTP analysis and other things you want to know about a call.

March 9, 2022

MongoDB CDR

Thus the move with MongoDB. Although it is latest technology (and maybe just because of that), writing natively into the database was actually relatively simple. MongoDB can deal with very large amounts of data, so the PBX does not have to bother with it. Down the road we might be even able to use the DB for reading as well, e.g. when the user is using the call history from the web interface.

March 9, 2022

Domain name filter

The simple filter on our PBX for the domain name was that we were throwing the baby out with the bathwater. It was simply not possible to define exceptions. That made it practically impossible to use the feature in a real deployment. If the system administrator white-listed IP addresses, traffic from there would still be ignored if the domain name did not match. Adding that back in to the filter solves many of the trunk related problems, as admins can just add the IP addresses for the trunks.

March 9, 2022

Hosting Vodia PBX in Google Cloud

In this blog, we will cover the basic steps in setting up the Vodia PBX with Google Cloud. If you don’t have a google account, you can sign up at https://cloud.google.com/ and get $300 to spend on Google Cloud Platform over the next 12 months!

March 9, 2022

Configuring your Twilio Trunk With Vodia PBX

How to configure your Twilio trunk with the Vodia phone system.

March 9, 2022

Vodia Billing with Stripe

How Stripe Payment Works. Stripe is a payment processor, which means it supports the electronic transfer of money from a customer’s bank (issuing bank), into a merchant’s bank (acquiring bank) as payment for goods or services bought with a credit card. Vodia uses Stripe for postpay or pre-pays on the Vodia hosted PBX. We will discuss how to set up your Stripe account with Vodia billing.

March 9, 2022

The Boss’s Wife

A common problem in telephony is that certain people in organizations want all their calls being screened however a few have direct access. The boss’s wife should be able to call directly, while everybody else has to go through a screening process. How can we get this done using the Vodia PBX?

March 9, 2022

Vodia Android App

Vodia Phone app is a free add-on for your Vodia PBX that lets you connect to your account on your Vodia PBX. The Vodia Phone app offers a simple and intuitive user interface that puts your contacts and individual call history at your fingertips while providing a rich user presence. Also, starting with Android 5.0 Lollipop, based on the WebRTC technology, you can place VoIP calls over WiFi or 3G at no cost, with a rich audio quality for a superior mobile VoIP experience.

March 9, 2022

Vodia: The Smart Telephone System Inside your Router!

Vodia Networks has developed a new device, Vodia IO, for simple telephony of the future. This broadband router, equipped with innovative VoIP features, is based on the latest router platform from Intel and offers small business owners everything they need for their daily business communication. Vodia IO enables connection to DSL as well as the fibre optic network and offers Gigabit Ethernet, integrated Gigabit WLAN, a powerful telephone system plus a built-in DECT base station as well as analogue telephone connections. The analogue terminals allow connection to POS devices, door intercoms or fax machines.

March 9, 2022

Vodia’s Chrome and Mozilla Firefox Click-to-Dial Add-on Browser Extensions

In an attempt to stay true to our tagline – Where VoIP is Easy – Vodia has created two new browser extensions: One for Chrome and one for Mozilla Firefox. These extensions allow you to now click-to-dial right from the browser window, without having to copy and paste the number into your browser client, or even manually entering the number on the desk phone. Simply highlight the number you want to call, right click, and then choose where you want the call to go through (browser or deskphone). Of course, you’ll need to input your Vodia credentials into the extension popup before you can make a call, but once that is done, you are off to the races!

March 9, 2022

Deploy Vodia Straight from the DigitalOcean Marketplace

If you’re already using Digital Ocean to deploy your Vodia PBX, this will be a game changer for future installations. The ease and speed with which you can accomplish this will now be cut significantly by this new configuration. If you however do not use Digital Ocean with your Vodia set-up, it’s remarkably simple to set up, and we encourage you to try it. In three simple steps, you can go from absolute zero to VoIP hero and have your own Vodia system completely up and running. Just set your instance options, deploy, and configure!

March 9, 2022

Vodia Announces Strategic Partnership with Brazilian IT Provider Alhambra

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce a partnership with Alhambra, a Tier 1 Optical IP Corporate Service Provider, specialist in Private Cloud, Datacenter and IP telephony based in Curitiba, Brazil. Vodia has successfully completed interoperability with Alhambra’s SIP trunks and Local, National and Toll-Free Telephone Numbers in all 67 Regions (DDDs) in Brazil. Alhambra can now offer its customers Vodia’s certified, award-winning VoIP telephone system with SIP Endpoints compatible with MS Teams and all the built-in telephony options required to work from anywhere.

March 9, 2022

AT&T IP Flexible Reach and the Vodia IOP PBX

AT&T IP Flexible Reach is a Session Initiation Protocol (SIP) trunking service that delivers integrated access for IP PBX, TDM PBX, or Key System environments, providing potential total cost benefits through the consolidation of voice and data – one provider, single transport, and management options.

March 9, 2022

The Vodia PBX Now Gives You Outbound Fax

You can now send faxes with Version 67.1 or later of Vodia’s best-in-class cloud PBX. We’ve had inbound fax for a while, but now we’ve added the outbound fax feature, which has been integrated into the front end and is available via the web front end app. It will also be included in the next Windows app release.

March 9, 2022

Vodia IOP (PBX in a Box) is a Great Alternative to Allworx

Vodia is the platform of choice for MSP and ITSP partners. Despite its small form factor, this device runs the complete Vodia PBX software on a state-of-the-art embedded server – it’s prebuilt and ready to deploy with pre-loaded license. It’s never been this easy and inexpensive to have a professional phone system for your business. And not just any phone system, but the rock-solid, feature rich, world-class Vodia PBX. All you have to do is connect it to your router.

March 9, 2022

The Critical Call Ratio Question

If you’re a small or medium-sized enterprise, you want to maximize ROI on all of your costs and expenses, and this includes your telephony; if you’re a reseller, you want to give your SMB customers the best VoIP solution at the best pricing. If you’re a reseller, Vodia is the best-in-class solution for many reasons.

March 9, 2022

THE VODIA CLOUD PBX – THE SECURE CHOICE

The Vodia cloud PBX is the industry standard and a telephone system that works from anywhere – it’s the last tool companies need to work from home. It gives you real-time talk with an imperceptible delay. Our best-in-class PBX integrates with Microsoft Teams out of the box: it’s tailored for remote environments, so your team can use their mobile devices as their office extensions.

March 9, 2022

Vodia’s South African Distributor ICTGlobe Empowers SMMEs to Grow

“The South African tech industry is booming, in Cape Town and everywhere else,” says Lucien Brink, Executive Head, Products & Solutions at ICTGlobe, “and we are deploying high-value integrated business solutions to SMMEs nationwide. We give our customers superior up-time, competitive voice rates and outstanding call quality, as we continue to grow our national footprint. Our partnerships have been designed to benefit the SMME market in forms of access portals and Innovative products that expand the growth potential of our channel.”

March 9, 2022

Value for Cloud Services Looks Attractive Right Now

Mr. Brink believes cloud-based ICT products and services could offer a solution within the overall current climate of uncertainty. “No-one is suggesting things are as dire as they seemed 20-plus years ago, but if businesses are unsure exactly how things will pan out over the next couple of months, our advice is to invest in the cloud, not in physical equipment,” he says.

March 9, 2022

Managing ICT Overheads in Challenging Times

The answer, according to independent telco ICTGlobe, is maintaining a single-minded focus on generating new business while keeping down costs. “Small resellers of voice and data ICT services need to be cautious of taking on overheads that interfere with their ability to nimbly secure new business,” says Lucien Brink, Executive Head of Products and Services at ICTGlobe.

March 9, 2022

Security and Managed Services

Normal end point protection is no longer an option, nor are normal firewalls. You might allow only port 443 for https traffic to your website, but are the “nice, new features” on your website a possible threat to your network? How can you be sure you’re secure? What if the email your receptionist received from a friend a worm, thanks to a hacked account? What if that funny video someone gets via WhatsApp or Messenger is actually a threat? How do you block these threats and stop them from slowing your operations or, even worse, bringing them to a grinding halt?

March 9, 2022

Vodia: We Empower Our Partners

Many UCaaS providers offer their channel partners full compensation and specialized, subject-matter expert resources while closing deals of any size, one to infinity, plus hands-off upsell services, comprehensive training and certifications, channel manager support and a dedicated partner support line. The issue, however, is you are unable to sell your own brand.

March 9, 2022

Vodia Auto Attendant – Getting Calls Where They Need to Go

The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements. A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments. Pre-recorded and custom IVR makes sure callers feel welcome and can navigate the system on their own, while internal users can access and use the Auto Attendant when calling from their mobile phones.

March 9, 2022

Vodia Agent Groups – The Perfect Call Center Solution

The Vodia cloud PBX comprises the most complete suite of robust business telephony features for on-premise and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, CRM integration and Microsoft Teams integration. If you’re looking for the best, most feature-rich PBX for your call center, Vodia is far and away best-in-class.

March 9, 2022

Vodia Conference Room – A Scalable Cloud PBX Call Center Solution

The Vodia multi-tenant cloud PBX is a carrier-grade phone system for telephony cloud deployments, so you can easily create multiple tenants. Connect your existing SIP hardware devices and register to your favorite SIP trunk provider by using our pre-configured SIP trunk templates. It’s easy to deploy the Vodia multi-tenant PBX in a call center environment: all you need is a routable public IP address and a virtual machine. Call centers around the world trust Vodia to provide them reliable voice communication services.

March 9, 2022

Vodia Hospitality Case Study – The William Vale Hotel, Brooklyn, NY

The William Vale Hotel reached out to Vodia and requested we take a look at their system and help them move to the cloud. Our PBX met all the requirements the hotel needed for its telephone system. The William Vale had previously examined a hosted system, but it was too expensive and required too much support – with our ITSP, we were able to greatly reduce the “cost of ownership” for the hotel.

March 9, 2022

O Canada: Vodia is the Secure Cloud PBX

The Vodia cloud PBX is the industry standard and a telephone system that works from anywhere – it’s the last tool companies need to work from home. It gives you real-time talk with an imperceptible delay. Our best-in-class PBX integrates with Microsoft Teams out of the box: it’s tailored for remote environments, so your team can use their mobile devices as their office extensions, making it possible for everyone to work from anywhere.

March 9, 2022

As Challenges Bite, the Cloud Becomes an Essential Business Tool

There are many reasons to opt for cloud connectivity. Anecdotal evidence suggests about a third of South African businesses have moved their telecoms services to the cloud. PBX solutions hosted in the cloud make it so any enterprise or SME can benefit from corporate-quality unified communications platforms without the need for clunky physical equipment.

March 9, 2022

Vodia Reseller Spotlight – Gulf Network, Kuwait

IT service provider Gulf Network was founded in Kuwait by Mr. Shaik Inaithulla in 2019. Since then, the company has moved numerous Kuwaiti companies to the cloud, including companies in the banking, ecommerce, energy and utilities, environmental engineering, finance, healthcare, housing and urban development, oil, petrochemicals and public works sectors.

March 9, 2022

High Performance Teams: Best Customer Service Practices

“You may have a fantastic product, but if your customer service isn’t helpful or reliable, or your customer service team is just plain hard to reach, folks are going to hear about it, and you will lose customers,” says Cobus Wiese, Executive Head of Service Delivery at ICTGlobe.com. “This is a big reason why investing in customer service is key to long-term business success, and it’s the driving force behind ICTGlobe.com’s HPT structure.”

March 9, 2022

“Every so often, something seismic happens to the way we work”

“Gartner C-Suite: Redesigning Work for a Hybrid Future” delineates and dispels seven myths about hybrid work. According to the esteemed research group, “75 percent of hybrid or remote knowledge workers say their expectations for working flexibly have increased, and four out of 10 employees are at risk of leaving if you insist they return to an in-person office environment.”

March 9, 2022

Voice is Back!

From mobile voice notes to IP-based voice calls, voice is once again dominating communications.

March 9, 2022

Vodia’s Best-in-Class Cloud PBX and Microsoft Teams Integration

Microsoft Teams offers an unprecedented feature set for office communication – its integration with document processing, emails and a huge amount of Windows ecosystem software make Teams an outstanding productivity tool for just about every organization. In many business environments, however, both traditional and hybrid, connectivity to standard VoIP devices can be challenging.

March 9, 2022

Vodia Partner Spotlight: Skyetel

Founded in 2014, Vodia partner Skyetel is “the telecom company that scares the big guys,” an independent telco with customers in all 50 states and all Canadian provinces. Skyetel maintains a robust network spanning North America that provides true multi-tenancy to resellers. The company’s platform was built for resellers to manage multiple customers from one convenient portal.

March 9, 2022

Vodia Call Recording/CDR + Spam Call Detection

A call detail record (CDR) is a record of the call data produced by a telephone call which documents the details of the call and of the other telecommunications transactions (e.g., SMS messages) which pass through a facility or device. The record will contain various data-points, including time, duration, completion status, source number and destination number. It’s similar to someone not only taking down a message but adding all of the actual call details.

March 9, 2022

Vodia PBX Hunt Groups

Hunt groups are used to distribute inbound calls to agents and are typically used for simple, low call volume groups. The PBX calls the agents in stages, making it possible to escalate calls to more and more extensions; if the call does not get picked up, it will ultimately be sent to a programmable destination – this can be an internal resource, like a mailbox, or another group, or an external number. Incoming calls are processed as they come into the system, which might cause call waiting on agent devices.

March 9, 2022

Vodia – The Most Feature-Rich Cloud PBX Available

Since our company’s inception, we have empowered and supported numerous businesses worldwide, both small and large, by providing these organizations with our best-in-class cloud and on-premises IP PBX technology. The Vodia PBX comprises the most complete suite of robust business telephony features for on-premises and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, CRM integration and Microsoft Teams integration.

March 9, 2022

Set Business Hours with the Vodia Cloud PBX

With our laptops on our desks or kitchen or dining room tables and 5G Wi-Fi at home, many of us are checking emails or polishing off projects long after the workday would have ended at the office. We check our work emails after dinner, before we go to bed…maybe even before that first cup of coffee. And let’s not forget, even when you don’t have a computer in front of you, you’re probably checking emails and SMS messages on your smartphone.

March 9, 2022

Vodia: Where We’ve Been in 2021, Where We’re Going in 2022

2021 was dominated by #workfromanywhere, #workfromhome, #hybridwork and, of course, the ubiquity of Zoom, Google hangouts and Microsoft Teams. Over the summer, when a significant percentage of people were vaccinated, many companies, including Apple and Google, predicted their employees would soon be returning to the office, but it turned out most people desired either hybrid or completely remote work; few workers wanted to return to an office full-time. Then, at the beginning of December, we faced a global outbreak of the Omicron variant of Covid-19 and, once again, the conversation returned exclusively to remote work. We may be having this conversation for quite a while.

March 9, 2022

Welcome to Vodia 2022 – the Perfect Cloud PBX Provider for MSPs

If you’re an MSP looking for the perfect cloud PBX provider, look no further. Many UCaaS providers offer their channel partners full compensation and specialized, subject-matter expert resources while closing deals of any size, one to infinity, plus hands-off upsell services, comprehensive training and certifications, channel manager support and a dedicated partner support line. The issue, however, is you are unable to sell your own brand, which means you become an agent and you don’t own your customers. This is purely a retirement decision, not the decision made by a thriving company looking to grow its business.

March 9, 2022

Vodia Partner Spotlight: SIP HARMONY

As the industry’s leading cloud PBX, the deployment of our software around the world is music to our ears. We think of each of our outstanding partners as one of our greatest hits, a platinum album…indispensable. We of course feel this way about our Austin, TX partner, SIP HARMONY, a family-run cloud VoIP provider for small-to-medium businesses, hotels, schools and residences. The company is helping keep Austin weird – and connected.

March 9, 2022

Vodia Apps Make It So You and Your Team Can Boldly Go

Our mission is to make #workfromanywhere possible, seamlessly connecting you and your team with a solution that was designed for the cloud from day one. It’s everything you need for work from anywhere and hybrid work environments. Our industry-leading cloud PBX is OS agnostic, so you can use any OS – including Android, iOS, Linux, MAC and Windows – as your underlying platform.

March 9, 2022

Vodia Helps Your Team Achieve Work-Life Balance with Controlled Business Hours

The Vodia phone system comprises the most complete suite of robust business telephony features for on-premise and cloud-based telephony. People working at home or working from anywhere particularly love the Vodia browser app because it makes it so easy to control availability. And everything can be managed with our Android, iOS and Windows apps from a smartphone or desktop.

March 9, 2022

HYBRID WORK ENVIRONMENTS: WHEN YOUR TEAM IS RELUCTANT TO RETURN TO THE OFFICE

Fallout from COVID-19? The landscape hasn’t just changed, it’s almost as if it’s been dynamited and reconstructed, and dispersed teams, necessitated by the virus, are becoming the norm. Like it or not we are now in the hybrid work era, and the term “everywhere enterprise” seems to apply to almost every business and organization. The digital transformation, accelerated by the pandemic, seems to continue apace with no signs of slowing down.

March 9, 2022

TUG OF WORK: COMPANIES SEEK BALANCE BETWEEN REMOTE, HYBRID AND OFFICE

Whichever model you adopt and however many days you and your team are spending onsite, the Vodia phone system is simply the best choice for remote, hybrid or onsite work models, and it’s installed at just about every type of company and organization, from municipalities to hotels to medical offices (we are HIPAA certified). We’d love to tell you all about it and connect you with one of our outstanding resellers. For more information, please reach out to us, sales@vodia.com.

March 9, 2022

VODIA PARTNER SPOTLIGHT – TE-SYSTEMS: THREE DECADES OF SUCCESSFUL TELECOMS SOFTWARE DEVELOPMENT

Based in Stoneham, MA, northwest of Boston, Microsoft Gold Partner and the U.S. home of anynode SBC, IT pioneer TE-SYSTEMS has been on a mission for three decades “to globally connect all devices while enabling unified ways of sharing data, information and making it accessible to everyone.”

March 9, 2022

THE INTERNET OF THINGS AND VoIP

VoIP systems integrate easily with IoT. For any company, the phone system is still an operational foundation, and management and employees need access to calls and voicemails and to individual extensions, whether they’re in the office or away from it, and a VoIP phone system makes this possible by moving all of an organization’s telephony into the cloud.

March 9, 2022

Planning a Vodia Cloud Phone System Configuration

The evolution of your phone system from a legacy system to a cloud PBX gives you an incredible array of features, some of which aren’t available with a legacy system, as well as the possibility of reducing telephony costs by up to 80 percent.

March 9, 2022

VODIA CALL CENTER SOLUTIONS – THE NEXT LEVEL IN CX

Vodia’s all-in-one contact center solution improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.

May 16, 2022

Decisions, Decisions, Decisions…On-Premises or Hosted?

While today’s PBX community agrees hosted is the way to go, rather than on-premises, the decision doesn’t end there. It used to be our customers were comparing our features and cost benefits with other on-premises systems to reach a final decision about which to purchase. Today, the same is true for the plethora of hosted systems out there.

May 5, 2022

Has the Feature Delivery Model of Telephone Systems Really Changed That Much?

What next? Enter Hosted IP PBX. This is where all your calls are sent to the hosting server, which is now where all of the magic happens: four-digit dialing, music on hold, transfers, conferences…you no longer need any premise equipment, there’s no complicated setup or ongoing maintenance, no time-consuming and costly upgrades, it’s just simply services and features delivered via the Internet (SIP trunks) back to your office. Wait, this sounds kind of familiar…

April 14, 2022

Work from Anywhere – with Vodia

Before there were computers, email, document sharing, instant messaging and mobile devices, the telephone was critical to the workplace, and it still is. Business telephone systems have been around for a long time, and we’ve all gotten used to listening to auto attendants and making our choices on a touch-tone keypad. We know pressing 123 gets us to the person whose extension is 123; if they’re not in the office, voicemail kicks in, but we can’t rely on just voicemails when we’re working remotely. Some conversations need to take place right then and there – some issues can’t be left in the purgatory of voicemail tag.

April 11, 2022

Expensive Fraud Calls

We have talked about it before, but reading the article I think it is important to point out some points that were not so clear before. The first one is that some carriers really seem to go after the money, even if they have to go to court. In contrast to the credit card industry, fraud is the responsibility of the customer, not the provider.

October 20, 2014

Different IP Addresses for Failover

Failover is an important feature for most PBX installations. With the availability of high-bandwidth wireless like 4G it becomes more and more popular to use the wireless connection when the primary land-line based internet access becomes unavailable.

December 5, 2014

Our ups and downs with WebRTC

For someone who has struggled with SIP interoperability for the past 15 years that has an earthshaking impact. Instead of arguing about SIP headers, UDP and RFC, WebRTC makes it now possible that the PBX vendor writes the software for the clients. The interoperability is essentially JavaScript which has very little room for interpretations (compared to SIP). That means we can offer all possible features of the PBX in the browser without any interop problems, on practically all platforms that are out there. This will make SIP softphones superfluous.

January 9, 2015

Vodia PBX on Microsoft Azure Platform

First if all, for those do don’t know it: what is Microsoft Azure? In short, it’s Microsoft’s cloud platform: a growing collection of integrated services—compute, storage, data, networking, and app—that help you move faster, do more, and save money. But that’s just scratching the surface. Here’s what else Azure is: Vodia PBX can easily be installed onto the Azure Server.

March 5, 2015

IP-based authentication is not dead yet

Usually every domain needs their own telephone number or numbers that link the world of VoIP with the good old telecom industry. This is done using SIP trunks. While it is possible to share a SIP trunk with several domains, most hosted providers prefer one trunk per domain. But how does the SIP trunk provider know which trunk is being addressed when there is a call coming in?

June 29, 2015

PCAP made it

Once we have the PCAP, finding a problem is becoming almost a pleasure. Because the files are small, and everything is in the same place. It becomes easy to find jitter problems, missing RTP packets and so on. Last week I saw how another external tool took the PCAP idea to the next level. Using an Ethernet switch with port mirroring, all the traffic that hits the PBX also hits the monitoring server, which also sorts the traffic by calls and then puts them into different files. There were nice logs of SIP packets, RTP analysis and other things you want to know about a call.

July 20, 2015

MongoDB CDR

Thus the move with MongoDB. Although it is latest technology (and maybe just because of that), writing natively into the database was actually relatively simple. MongoDB can deal with very large amounts of data, so the PBX does not have to bother with it. Down the road we might be even able to use the DB for reading as well, e.g. when the user is using the call history from the web interface.

August 18, 2015

Domain name filter

The simple filter on our PBX for the domain name was that we were throwing the baby out with the bathwater. It was simply not possible to define exceptions. That made it practically impossible to use the feature in a real deployment. If the system administrator white-listed IP addresses, traffic from there would still be ignored if the domain name did not match. Adding that back in to the filter solves many of the trunk related problems, as admins can just add the IP addresses for the trunks.

September 7, 2015

Hosting Vodia PBX in Google Cloud

In this blog, we will cover the basic steps in setting up the Vodia PBX with Google Cloud. If you don’t have a google account, you can sign up at https://cloud.google.com/ and get $300 to spend on Google Cloud Platform over the next 12 months!

October 2, 2019

Configuring your Twilio Trunk With Vodia PBX

How to configure your Twilio trunk with the Vodia phone system.

October 7, 2020

Vodia Billing with Stripe

How Stripe Payment Works. Stripe is a payment processor, which means it supports the electronic transfer of money from a customer’s bank (issuing bank), into a merchant’s bank (acquiring bank) as payment for goods or services bought with a credit card. Vodia uses Stripe for postpay or pre-pays on the Vodia hosted PBX. We will discuss how to set up your Stripe account with Vodia billing.

January 3, 2020

The Boss’s Wife

A common problem in telephony is that certain people in organizations want all their calls being screened however a few have direct access. The boss’s wife should be able to call directly, while everybody else has to go through a screening process. How can we get this done using the Vodia PBX?

January 10, 2020

Vodia Android App

Vodia Phone app is a free add-on for your Vodia PBX that lets you connect to your account on your Vodia PBX. The Vodia Phone app offers a simple and intuitive user interface that puts your contacts and individual call history at your fingertips while providing a rich user presence. Also, starting with Android 5.0 Lollipop, based on the WebRTC technology, you can place VoIP calls over WiFi or 3G at no cost, with a rich audio quality for a superior mobile VoIP experience.

January 29, 2020

Vodia: The Smart Telephone System Inside your Router!

Vodia Networks has developed a new device, Vodia IO, for simple telephony of the future. This broadband router, equipped with innovative VoIP features, is based on the latest router platform from Intel and offers small business owners everything they need for their daily business communication. Vodia IO enables connection to DSL as well as the fibre optic network and offers Gigabit Ethernet, integrated Gigabit WLAN, a powerful telephone system plus a built-in DECT base station as well as analogue telephone connections. The analogue terminals allow connection to POS devices, door intercoms or fax machines.

August 12, 2020

Vodia’s Chrome and Mozilla Firefox Click-to-Dial Add-on Browser Extensions

In an attempt to stay true to our tagline – Where VoIP is Easy – Vodia has created two new browser extensions: One for Chrome and one for Mozilla Firefox. These extensions allow you to now click-to-dial right from the browser window, without having to copy and paste the number into your browser client, or even manually entering the number on the desk phone. Simply highlight the number you want to call, right click, and then choose where you want the call to go through (browser or deskphone). Of course, you’ll need to input your Vodia credentials into the extension popup before you can make a call, but once that is done, you are off to the races!

September 30, 2020

Deploy Vodia Straight from the DigitalOcean Marketplace

If you’re already using Digital Ocean to deploy your Vodia PBX, this will be a game changer for future installations. The ease and speed with which you can accomplish this will now be cut significantly by this new configuration. If you however do not use Digital Ocean with your Vodia set-up, it’s remarkably simple to set up, and we encourage you to try it. In three simple steps, you can go from absolute zero to VoIP hero and have your own Vodia system completely up and running. Just set your instance options, deploy, and configure!

October 30, 2020

Vodia Announces Strategic Partnership with Brazilian IT Provider Alhambra

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce a partnership with Alhambra, a Tier 1 Optical IP Corporate Service Provider, specialist in Private Cloud, Datacenter and IP telephony based in Curitiba, Brazil. Vodia has successfully completed interoperability with Alhambra’s SIP trunks and Local, National and Toll-Free Telephone Numbers in all 67 Regions (DDDs) in Brazil. Alhambra can now offer its customers Vodia’s certified, award-winning VoIP telephone system with SIP Endpoints compatible with MS Teams and all the built-in telephony options required to work from anywhere.

March 1, 2021

AT&T IP Flexible Reach and the Vodia IOP PBX

AT&T IP Flexible Reach is a Session Initiation Protocol (SIP) trunking service that delivers integrated access for IP PBX, TDM PBX, or Key System environments, providing potential total cost benefits through the consolidation of voice and data – one provider, single transport, and management options.

April 21, 2021

The Vodia PBX Now Gives You Outbound Fax

You can now send faxes with Version 67.1 or later of Vodia’s best-in-class cloud PBX. We’ve had inbound fax for a while, but now we’ve added the outbound fax feature, which has been integrated into the front end and is available via the web front end app. It will also be included in the next Windows app release.

May 12, 2022

Vodia IOP (PBX in a Box) is a Great Alternative to Allworx

Vodia is the platform of choice for MSP and ITSP partners. Despite its small form factor, this device runs the complete Vodia PBX software on a state-of-the-art embedded server – it’s prebuilt and ready to deploy with pre-loaded license. It’s never been this easy and inexpensive to have a professional phone system for your business. And not just any phone system, but the rock-solid, feature rich, world-class Vodia PBX. All you have to do is connect it to your router.

June 1, 2022

The Critical Call Ratio Question

If you’re a small or medium-sized enterprise, you want to maximize ROI on all of your costs and expenses, and this includes your telephony; if you’re a reseller, you want to give your SMB customers the best VoIP solution at the best pricing. If you’re a reseller, Vodia is the best-in-class solution for many reasons.

June 28, 2021

THE VODIA CLOUD PBX – THE SECURE CHOICE

The Vodia cloud PBX is the industry standard and a telephone system that works from anywhere – it’s the last tool companies need to work from home. It gives you real-time talk with an imperceptible delay. Our best-in-class PBX integrates with Microsoft Teams out of the box: it’s tailored for remote environments, so your team can use their mobile devices as their office extensions.

July 12, 2021

Vodia’s South African Distributor ICTGlobe Empowers SMMEs to Grow

“The South African tech industry is booming, in Cape Town and everywhere else,” says Lucien Brink, Executive Head, Products & Solutions at ICTGlobe, “and we are deploying high-value integrated business solutions to SMMEs nationwide. We give our customers superior up-time, competitive voice rates and outstanding call quality, as we continue to grow our national footprint. Our partnerships have been designed to benefit the SMME market in forms of access portals and Innovative products that expand the growth potential of our channel.”

July 19, 2021

Value for Cloud Services Looks Attractive Right Now

Mr. Brink believes cloud-based ICT products and services could offer a solution within the overall current climate of uncertainty. “No-one is suggesting things are as dire as they seemed 20-plus years ago, but if businesses are unsure exactly how things will pan out over the next couple of months, our advice is to invest in the cloud, not in physical equipment,” he says.

July 26, 2021

Managing ICT Overheads in Challenging Times

The answer, according to independent telco ICTGlobe, is maintaining a single-minded focus on generating new business while keeping down costs. “Small resellers of voice and data ICT services need to be cautious of taking on overheads that interfere with their ability to nimbly secure new business,” says Lucien Brink, Executive Head of Products and Services at ICTGlobe.

August 2, 2021

Security and Managed Services

Normal end point protection is no longer an option, nor are normal firewalls. You might allow only port 443 for https traffic to your website, but are the “nice, new features” on your website a possible threat to your network? How can you be sure you’re secure? What if the email your receptionist received from a friend a worm, thanks to a hacked account? What if that funny video someone gets via WhatsApp or Messenger is actually a threat? How do you block these threats and stop them from slowing your operations or, even worse, bringing them to a grinding halt?

August 4, 2021

Vodia: We Empower Our Partners

Many UCaaS providers offer their channel partners full compensation and specialized, subject-matter expert resources while closing deals of any size, one to infinity, plus hands-off upsell services, comprehensive training and certifications, channel manager support and a dedicated partner support line. The issue, however, is you are unable to sell your own brand.

August 5, 2021

Vodia Auto Attendant – Getting Calls Where They Need to Go

The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements. A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments. Pre-recorded and custom IVR makes sure callers feel welcome and can navigate the system on their own, while internal users can access and use the Auto Attendant when calling from their mobile phones.

August 18, 2021

Vodia Agent Groups – The Perfect Call Center Solution

The Vodia cloud PBX comprises the most complete suite of robust business telephony features for on-premise and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, CRM integration and Microsoft Teams integration. If you’re looking for the best, most feature-rich PBX for your call center, Vodia is far and away best-in-class.

August 19, 2021

Vodia Conference Room – A Scalable Cloud PBX Call Center Solution

The Vodia multi-tenant cloud PBX is a carrier-grade phone system for telephony cloud deployments, so you can easily create multiple tenants. Connect your existing SIP hardware devices and register to your favorite SIP trunk provider by using our pre-configured SIP trunk templates. It’s easy to deploy the Vodia multi-tenant PBX in a call center environment: all you need is a routable public IP address and a virtual machine. Call centers around the world trust Vodia to provide them reliable voice communication services.

August 23, 2021

Vodia Hospitality Case Study – The William Vale Hotel, Brooklyn, NY

The William Vale Hotel reached out to Vodia and requested we take a look at their system and help them move to the cloud. Our PBX met all the requirements the hotel needed for its telephone system. The William Vale had previously examined a hosted system, but it was too expensive and required too much support – with our ITSP, we were able to greatly reduce the “cost of ownership” for the hotel.

August 24, 2021

O Canada: Vodia is the Secure Cloud PBX

The Vodia cloud PBX is the industry standard and a telephone system that works from anywhere – it’s the last tool companies need to work from home. It gives you real-time talk with an imperceptible delay. Our best-in-class PBX integrates with Microsoft Teams out of the box: it’s tailored for remote environments, so your team can use their mobile devices as their office extensions, making it possible for everyone to work from anywhere.

August 30, 2021

As Challenges Bite, the Cloud Becomes an Essential Business Tool

There are many reasons to opt for cloud connectivity. Anecdotal evidence suggests about a third of South African businesses have moved their telecoms services to the cloud. PBX solutions hosted in the cloud make it so any enterprise or SME can benefit from corporate-quality unified communications platforms without the need for clunky physical equipment.

August 31, 2021

Vodia Reseller Spotlight – Gulf Network, Kuwait

IT service provider Gulf Network was founded in Kuwait by Mr. Shaik Inaithulla in 2019. Since then, the company has moved numerous Kuwaiti companies to the cloud, including companies in the banking, ecommerce, energy and utilities, environmental engineering, finance, healthcare, housing and urban development, oil, petrochemicals and public works sectors.

September 8, 2021

High Performance Teams: Best Customer Service Practices

“You may have a fantastic product, but if your customer service isn’t helpful or reliable, or your customer service team is just plain hard to reach, folks are going to hear about it, and you will lose customers,” says Cobus Wiese, Executive Head of Service Delivery at ICTGlobe.com. “This is a big reason why investing in customer service is key to long-term business success, and it’s the driving force behind ICTGlobe.com’s HPT structure.”

October 6, 2021

“Every so often, something seismic happens to the way we work”

“Gartner C-Suite: Redesigning Work for a Hybrid Future” delineates and dispels seven myths about hybrid work. According to the esteemed research group, “75 percent of hybrid or remote knowledge workers say their expectations for working flexibly have increased, and four out of 10 employees are at risk of leaving if you insist they return to an in-person office environment.”

October 7, 2021

Voice is Back!

From mobile voice notes to IP-based voice calls, voice is once again dominating communications.

November 3, 2021

Vodia’s Best-in-Class Cloud PBX and Microsoft Teams Integration

Microsoft Teams offers an unprecedented feature set for office communication – its integration with document processing, emails and a huge amount of Windows ecosystem software make Teams an outstanding productivity tool for just about every organization. In many business environments, however, both traditional and hybrid, connectivity to standard VoIP devices can be challenging.

December 7, 2021

Vodia Partner Spotlight: Skyetel

Founded in 2014, Vodia partner Skyetel is “the telecom company that scares the big guys,” an independent telco with customers in all 50 states and all Canadian provinces. Skyetel maintains a robust network spanning North America that provides true multi-tenancy to resellers. The company’s platform was built for resellers to manage multiple customers from one convenient portal.

December 14, 2021

Vodia Call Recording/CDR + Spam Call Detection

A call detail record (CDR) is a record of the call data produced by a telephone call which documents the details of the call and of the other telecommunications transactions (e.g., SMS messages) which pass through a facility or device. The record will contain various data-points, including time, duration, completion status, source number and destination number. It’s similar to someone not only taking down a message but adding all of the actual call details.

December 13, 2021

Vodia PBX Hunt Groups

Hunt groups are used to distribute inbound calls to agents and are typically used for simple, low call volume groups. The PBX calls the agents in stages, making it possible to escalate calls to more and more extensions; if the call does not get picked up, it will ultimately be sent to a programmable destination – this can be an internal resource, like a mailbox, or another group, or an external number. Incoming calls are processed as they come into the system, which might cause call waiting on agent devices.

December 15, 2021

Vodia – The Most Feature-Rich Cloud PBX Available

Since our company’s inception, we have empowered and supported numerous businesses worldwide, both small and large, by providing these organizations with our best-in-class cloud and on-premises IP PBX technology. The Vodia PBX comprises the most complete suite of robust business telephony features for on-premises and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, CRM integration and Microsoft Teams integration.

December 22, 2021

Set Business Hours with the Vodia Cloud PBX

With our laptops on our desks or kitchen or dining room tables and 5G Wi-Fi at home, many of us are checking emails or polishing off projects long after the workday would have ended at the office. We check our work emails after dinner, before we go to bed…maybe even before that first cup of coffee. And let’s not forget, even when you don’t have a computer in front of you, you’re probably checking emails and SMS messages on your smartphone.

January 3, 2022

Vodia: Where We’ve Been in 2021, Where We’re Going in 2022

2021 was dominated by #workfromanywhere, #workfromhome, #hybridwork and, of course, the ubiquity of Zoom, Google hangouts and Microsoft Teams. Over the summer, when a significant percentage of people were vaccinated, many companies, including Apple and Google, predicted their employees would soon be returning to the office, but it turned out most people desired either hybrid or completely remote work; few workers wanted to return to an office full-time. Then, at the beginning of December, we faced a global outbreak of the Omicron variant of Covid-19 and, once again, the conversation returned exclusively to remote work. We may be having this conversation for quite a while.

January 5, 2022

Welcome to Vodia 2022 – the Perfect Cloud PBX Provider for MSPs

If you’re an MSP looking for the perfect cloud PBX provider, look no further. Many UCaaS providers offer their channel partners full compensation and specialized, subject-matter expert resources while closing deals of any size, one to infinity, plus hands-off upsell services, comprehensive training and certifications, channel manager support and a dedicated partner support line. The issue, however, is you are unable to sell your own brand, which means you become an agent and you don’t own your customers. This is purely a retirement decision, not the decision made by a thriving company looking to grow its business.

January 10, 2022

Vodia Partner Spotlight: SIP HARMONY

As the industry’s leading cloud PBX, the deployment of our software around the world is music to our ears. We think of each of our outstanding partners as one of our greatest hits, a platinum album…indispensable. We of course feel this way about our Austin, TX partner, SIP HARMONY, a family-run cloud VoIP provider for small-to-medium businesses, hotels, schools and residences. The company is helping keep Austin weird – and connected.

January 11, 2022

Vodia Apps Make It So You and Your Team Can Boldly Go

Our mission is to make #workfromanywhere possible, seamlessly connecting you and your team with a solution that was designed for the cloud from day one. It’s everything you need for work from anywhere and hybrid work environments. Our industry-leading cloud PBX is OS agnostic, so you can use any OS – including Android, iOS, Linux, MAC and Windows – as your underlying platform.

January 24, 2022

Vodia Helps Your Team Achieve Work-Life Balance with Controlled Business Hours

The Vodia phone system comprises the most complete suite of robust business telephony features for on-premise and cloud-based telephony. People working at home or working from anywhere particularly love the Vodia browser app because it makes it so easy to control availability. And everything can be managed with our Android, iOS and Windows apps from a smartphone or desktop.

February 8, 2022

HYBRID WORK ENVIRONMENTS: WHEN YOUR TEAM IS RELUCTANT TO RETURN TO THE OFFICE

Fallout from COVID-19? The landscape hasn’t just changed, it’s almost as if it’s been dynamited and reconstructed, and dispersed teams, necessitated by the virus, are becoming the norm. Like it or not we are now in the hybrid work era, and the term “everywhere enterprise” seems to apply to almost every business and organization. The digital transformation, accelerated by the pandemic, seems to continue apace with no signs of slowing down.

March 8, 2022

TUG OF WORK: COMPANIES SEEK BALANCE BETWEEN REMOTE, HYBRID AND OFFICE

Whichever model you adopt and however many days you and your team are spending onsite, the Vodia phone system is simply the best choice for remote, hybrid or onsite work models, and it’s installed at just about every type of company and organization, from municipalities to hotels to medical offices (we are HIPAA certified). We’d love to tell you all about it and connect you with one of our outstanding resellers. For more information, please reach out to us, sales@vodia.com.

March 21, 2022

VODIA PARTNER SPOTLIGHT – TE-SYSTEMS: THREE DECADES OF SUCCESSFUL TELECOMS SOFTWARE DEVELOPMENT

Based in Stoneham, MA, northwest of Boston, Microsoft Gold Partner and the U.S. home of anynode SBC, IT pioneer TE-SYSTEMS has been on a mission for three decades “to globally connect all devices while enabling unified ways of sharing data, information and making it accessible to everyone.”

March 17, 2022

THE INTERNET OF THINGS AND VoIP

VoIP systems integrate easily with IoT. For any company, the phone system is still an operational foundation, and management and employees need access to calls and voicemails and to individual extensions, whether they’re in the office or away from it, and a VoIP phone system makes this possible by moving all of an organization’s telephony into the cloud.

March 31, 2022

Planning a Vodia Cloud Phone System Configuration

The evolution of your phone system from a legacy system to a cloud PBX gives you an incredible array of features, some of which aren’t available with a legacy system, as well as the possibility of reducing telephony costs by up to 80 percent.

April 4, 2022