An AI Solution for Hospitality

The use of AI in just about every industry is increasing, particularly since October, 2024 when Open AI released a public beta of the Realtime API. Paid developers can now build low-latency, multimodal experiences in their apps: the Realtime API supports natural speech-to-speech conversations using the six preset voices⁠ already supported in the API; this is similar to the Advanced Voice Mode of ChatGPT. 

Open API has also introduced audio input in the Chat Completions API. This enables developers to pass audio or text inputs into GPT-4o, and the model responds with a choice of audio/text. This means users can now speak to the chatbot; end-users can do this with apps or browsers, and they can also connect from a telephone system to the API. 

Vodia has built a beta version of our PBX that makes this possible. We’ve enhanced the IVR node to handle real-time conversations by processing call audio through OpenAI’s Realtime API. Instead of relying on pre-set patterns or webhooks, the PBX dynamically routes speech to the AI, enabling natural interactions, improving operational efficiency, and providing a smoother customer experience.

Collaborating for Seamless Communication: Vodia PBX and OpenAI

The integration of AI with your communication systems can revolutionize the way your business operates. From automating repetitive tasks to increasing the efficiency of your workflows, collaboration between Vodia PBX and OpenAI’s Realtime API enhances collaboration - especially for Microsoft Teams users - and provides intelligent automation. MS Teams users can tap into AI-powered features, thanks to the integration of Microsoft Teams with Vodia, optimizing team collaboration and efficiency.

How does AI for Hotels Improve Hotel Operations?

An AI-powered hotel phone system streamlines operations, guest inquiries, reservations, and services efficiently, benefiting both smaller hotels and large chains. AI phone agents handle routine requests, provide instant responses, and free up hotel staff for more complex tasks. This ensures faster customer support and service delivery, reduces errors, and enhances overall guest satisfaction. As part of a larger hotel management strategy, the implementation of AI systems improves customer service, efficiency and guest engagement, streamlines hotel management, and boosts customer satisfaction.

Marketing campaigns can leverage AI to target guest preferences more accurately. By analyzing customer data, AI for hotels can anticipate customer behavior and offer personalized recommendations; it can streamline operations, using guest data to make the entire hotel guest experience more enjoyable and, ultimately, increasing guest loyalty, occupancy rates, and hotel revenue.

How Can an AI-Powered Hotel Phone System Enhance Guest Experiences?

By providing quick access to information, an AI-powered hotel phone system can enhance the guest experience. Guests can easily inquire about hotel services, make reservations, or request assistance, resulting in improved communication efficiency and overall satisfaction during their stay.

Revolutionizing Hotel Services with Artificial Intelligence - AI Phone Agents

The integration of Vodia with the OpenAI Realtime API is particularly suited for the hotel industry, where guests require regular interaction via telephone. It creates a perfect ecosystem for hotels by combining the power of AI with Vodia's dependable, easy-to-deploy, robust call center features. Key features include:

• AI provides IVR, crucial for any company with extensions and/or departments
• Auto-attendant for scheduling
• Bots for appointments, bookings, reservations, and schedules
• Human, readable language (no coding involved)
• Mailbox control for managing guest feedback and requests
• Multiple languages, so the IVR can reply in the language of the caller
• Tenant-based, real-time phone system

How Vodia and OpenAI Transform Hotel Guest Interactions

The Vodia PBX and the OpenAI Realtime API can transform communication for hotels, thanks to a system of virtual assistants (AI chatbots) that can respond to any guest’s needs in any language. Let’s look at what a Spanish-speaking guest from Spain visiting a hotel in New York can accomplish via his or her smartphone. The integration of OpenAI’s Realtime API with Vodia “supercharges” the hotel phone system, first and foremost by responding to guest calls in the language the guest speaks. So what can our guest get done on his or her own, via voice, in a Midtown hotel and without any knowledge of English? Thanks to Vodia's advanced features, guests can:  

• Book a room before arrival using voice commands
• Request housekeeping
• Request specific guest room needs (blankets, extra towels, etc.) 
• Set Do-Not-Disturb hours (DND)
• Order room service
• Book tables at hotel restaurants
• Arrange for services such as massage and spa
• Call for taxi services
• Access AI concierge services and book activities through the hotel, such as visits to museums, NYC landmarks, and other local attractions
• Check out and pay hotel bill by credit card in real time

AI Technology Custom-Built for Guest Communication

Vodia’s integration with OpenAI’s Realtime API lets guests manage reservations and services through an AI-powered hotel phone system that responds in their language. It also keeps a record of all requests and creates a record of the guest’s stay, so busy desk staff and other hotel team members don’t have to worry about forgetting to send extra shampoos or a toothbrush to a guest’s room, or whether a cheeseburger is supposed to be rare or medium-well. It's the perfect communication solution for the hospitality industry.   

Get Hands-On: Try the Vodia PBX with OpenAI Realtime API

To learn more about how the integration of Vodia with OpenAI's Realtime API, you can find a recording of our recent webinar here. Once you’ve viewed the webinar, you might want to take the integration of the Voda PBX and OpenAI Realtime API for a spin with a demo. Make sure you’re running Vodia PBX version 69.5.3 or higher. Setting it up is simple - you can deploy using our pre-configured DigitalOcean 1-click-app to launch your instance in the cloud with minimal effort. As for the license, you can use any license with an IVR node. Use Vodia’s demo code, 5TR-Y0P-ENA-124, or contact us, sales@vodia.com or +1 (617) 861-3490, so we can provide you with a 60-day demo license. Try it for yourself - get your demo license today, and find out what an AI-powered hotel phone system can do for you and your guests.

About Vodia

Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.