Back to Blog
Announcement

Get The Support You Need Easily Through The Vodia Help Center On Jira

Published on:

August 7, 2025

Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.

David Porter

Vodia has been committed to its channel partners and their customers since our inception, and since then we have built an industry-wide reputation for our white-glove, personalized approach to our partners’ needs and questions. 

Our next step in the evolution of our peerless service is our Jira Help Center:

Existing Vodia partners with valid license keys can now open a detailed ticket in our Jira portal.

Visit the portal for:

  • Technical support
  • Sales, licensing, and billing questions
  • Suggest a new feature

The portal is also where you can now find Vodia documentation, the Vodia PBX API, and the Vodia forum. It’s everything Vodia in one place. 

Jira was launched in 2002 by Atlassian as an issue tracking and project management tool for teams. Since then, 300,000+ companies worldwide have deployed Jira for its flexibility: it supports any type of project and extends to work with thousands of apps and integrations. It has become the world’s foremost project management tool and the best solution for our partners’ and users’ support needs. 

At Vodia, we measure our success by the success of our partners and their customers, and we’re always looking for ways to improve our peerless phone system, as well as the service we provide to our channel partners who sell Vodia - and to their customers. Our Jira Help Center Portal supports our mission to provide the best support in the IT industry. 

Questions? Visit the Vodia Help Center portal, or get in touch with us the old-fashioned way at sales@vodia.com or call +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe). When you visit the portal, please let us know what you think and how we can make your support experience even better. 

About Vodia

Vodia Networks, Inc. provides B2B cloud communications solutions for enterprises, contact centers, and service providers. Its PBX software offers a broad range of business telephony features for on-premise and cloud deployments on Windows, Linux, and Mac. Fully SIP-compliant, Vodia integrates with numerous SIP devices and trunking providers for flexible telephony. Its multi-tenant platforms support desk phones, softphones, APIs, and third-party CRM integrations. Vodia empowers partners and users with world-class cloud PBX and personalized support to ensure success. The company has headquarters in Boston, USA, and Berlin, Germany. Visit Vodia on LinkedIn, X, and YouTube.

Latest Articles

View All
Announcement

Vodia Analytics: Call Analytics and AI insights for the Vodia PBX

Vodia Analytics transforms PBX call data into clear, actionable insights with real-time dashboards, detailed call records, and AI-powered analysis. It gives teams full visibility into voice interactions, helping them understand conversations, track performance, and identify issues without relying on raw logs or manual review. With built-in transcription, summaries, and sentiment analysis, it becomes easier to spot trends, optimize operations, and improve overall communication performance.

April 28, 2026
Tech

Jitsi Video Conferencing in V70: A Controlled Approach to Privacy

Video conferencing is widely used, but rarely examined in terms of where it runs and who controls the infrastructure behind it. In many cases, video traffic is handled by external systems, introducing dependencies that are often overlooked. This piece explores how integrating Jitsi directly into the PBX brings video into the same environment as voice and communication management, giving organizations clearer boundaries, reduced reliance on third-party platforms, and greater control over how communication is handled.

April 21, 2026
Tech

Skills-Based Routing in V70: Match Calls to the Right Agent

Skills-based routing in V70 helps ensure incoming calls are matched with the most qualified available agents based on defined skills, language, and expertise. By combining IVR input with intelligent call distribution, organizations can reduce unnecessary transfers, improve first-contact resolution, and shorten handling time. With V70, skills can be defined directly within the PBX, allowing teams to set thresholds, prioritize expertise, and control how calls are routed across departments, queues, and different operational environments.

April 7, 2026