Latest blog posts

VODIA COMMITS TO SUPPORTING AVAYA PHONES

“We are the perfect solution for Avaya customers,” said Kyle Asbury, Director, Sales and Marketing, Vodia. “If you stay with Avaya, we’ll support you; if you want to go with another brand, we can help you migrate to both another IP phone brand and to our best-in-class, feature-rich, easy-to-deploy, robust and secure cloud PBX.”

August 10, 2022

ALL I NEED IS A COMFY CHAIR AND AN OUTLET: REMOTE WORK HAS BECOME “THE NEW NORMAL”

Another factor driving hybrid and remote work is inflation, 9.1 percent in the USA as of July 2022, while many economists are pricing in a recession for the euro zone either later this year or in 2023, with inflation in the zone forecasted at 8.3 percent for this year. With the price of goods and services lofted skyward by inflation, and the average price of a gallon of gas across the USA above $4.00 per gallon, working from home gives Americans the chance to reduce the amount of money they spend on commuting and meals and other incidental costs related to working on-site every day.

August 9, 2022

How A Call Center Works (and How to Make It Work for Your Business) Easy on Hold and Vodia

Even with so many ways to engage with a company or brand, including and particularly social media, today’s customers still prefer voice to connect with your business. So, the phone remains a core component of the customer experience, but many call centers are unaware 86 percent of their customers experience significant hold time when they do call. This is where high-value queues and on-hold content can vastly improve the customer experience.

August 7, 2022

Setting up Thinq.io SMS with the Vodia phone system

Setting thinq.io SMS on the Vodia phone system isn't that difficult, but we will need to set up a few configurations in the thinq.io user portal

July 28, 2022

Snom Mode Button Provisioning

snom phones are great units to work with. They are very customizable and easy to plug and play with the Vodia phone system. Sometimes, however, the technician deploying the Vodia system with snom phones faces a few challenges.

July 28, 2022

Voip and Cloudflare

Cloudflare services are used to increase the security and performance of your website. It does that by basically masking the IP of your DNS to your Web server. If you are using a DNS on the Vodia multi-tenant PBX, then it would not make sense to mask the DNS IP when using Cloudflare. The initial provisioning of the phone is done through HTTP, which will work to get the phone’s config file, however, when the phone is ready for registration, the phone will not be able to register since the DNS IP address is masked, rendering the phone unusable.

July 28, 2022

Call Queue Caller ID

The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply; here's what Twilio says about DID.

July 28, 2022

The Vodia Phone System and Your Mobile-First Strategy

In tandem with our cloud PBX, the Vodia app, available for Android and iOS, neatly and simply separates private and professional conversations. The app connects to your office phone system via a QR code, which is scanned in the app – once the QR code is scanned, all of the staff member’s office settings in the PBX are now included in the smartphone OS, and anything you could have accomplished with a desk phone in the office or with the softphone on your desktop can now be done with your smartphone.

July 19, 2022

QUESTBLUE AND VODIA GIVE END-USERS MULTI-DIRECTIONAL SMS AND MMS

QuestBlue Is a Platinum IT Expo Sponsor - the QuestBlue Team Looks Forward to Greeting Expo Attendees at Booth 623, June 21st -24th

June 22, 2022
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