Tech

Vodia PBX is built with security at its core, featuring a codebase that eliminates third-party vulnerabilities. Passkey authentication, IP address locking, and multi-factor authentication (2FA & SSO) protect against unauthorized access and credential theft. Advanced rate limiting defends against SIP attacks, while SIP TLS and WebRTC encryption secure VoIP traffic. Automatic SSL certificates and secure MAC-based phone provisioning enhance data protection. With a distributed architecture for scalability and comprehensive toll fraud prevention, Vodia PBX ensures reliable, secure, and seamless communications.

Announcement

Vodia PBX version 69.5.6 brings several important updates, including real-time AI integration with OpenAI, enabling enhanced workflows, and call transcriptions through the Whisper API, with the option for self-hosting to ensure better data privacy. The release also introduces cloud storage for call recordings via the S3 protocol, offering flexibility and easier compliance. The user interface has been refined for a smoother experience, and queue management features have been improved with added CSV export options. Security is boosted with TLS 1.3, and the release expands VoIP hardware support. Additionally, new Azure cloud hosting and licensing models provide greater flexibility and performance for users.

Announcement

Vodia is attending Enterprise Connect 2025, where Sales Engineer Eric Altman will be available on March 18-19 to meet with partners and industry professionals. The event is a key opportunity to discuss Vodia’s latest innovations, including its Microsoft Teams-certified phone system, integration with Cliniko for healthcare providers, and its beta PBX featuring OpenAI API integration. Vodia has also launched a series of articles highlighting its PBX capabilities, with topics like its REST API, web user portal, and call recording. Additionally, the company is introducing a new podcast, “Vodia - Giving Voice to Our Partners,” featuring conversations with MSPs and SIP providers.

Tech

Vodia’s REST API takes VoIP communication to the next level, offering businesses full control over their PBX environment. With seamless integration into CRMs, automated provisioning, and custom reporting, Vodia’s API streamlines workflows and enhances user experiences. It supports powerful features like voice calls, SMS, fax, voicemail transcription, and advanced analytics. Whether deploying on-premise or in the cloud, Vodia provides a flexible, scalable, and reliable solution for businesses of all sizes. Integrate with Microsoft Teams, optimize telephony processes, and deliver top-notch call quality with Vodia’s PBX system.

Tech

Vodia's IVR has become even more powerful with JavaScript control, enabling dynamic prompts and call flow adjustments directly from a server. By leveraging HTTP requests, the IVR can fetch responses in real-time, allowing customized greetings, prompts, and call transfers based on caller input. For example, customer codes entered via DTMF can be validated through a server, triggering personalized responses and directing calls to the appropriate destination. This flexibility enhances automation and improves customer interactions, making Vodia’s IVR a highly adaptable and intelligent solution for businesses.

Announcement

The FCC has reinstated net neutrality rules, classifying broadband as an essential service under Title II to prevent ISPs from blocking, throttling, or prioritizing content for payment. Originally introduced in 2015 under President Obama and repealed in 2017 during the Trump administration, the rules have been a point of contention, with tech giants like Amazon, Apple, and Meta supporting their return. However, a federal court ruling in early 2024 challenged the FCC’s authority, potentially halting decades-long efforts for comprehensive oversight.

Editorial

Vodia PBX, integrated with Microsoft Teams, provides schools with a robust communication solution that enhances safety, efficiency, and collaboration. By combining VoIP technology with Teams, schools can seamlessly streamline communication across devices, manage emergency notifications, and optimize daily operations. A case study of Bright Future High School illustrates how this integration supports a variety of needs, from classroom phones and school bells to overhead paging systems. Vodia’s easy-to-use solution ensures that schools stay connected and responsive while simplifying their communication infrastructure for a more efficient educational environment.

Tech

Vodia Networks is excited to announce its integration with Cliniko, a leading practice management software for healthcare providers. This integration enables seamless call handling by automatically displaying patient records from Cliniko when calls come in, allowing staff to quickly access the relevant details. The integration enhances patient interactions, streamlines workflows, and supports healthcare organizations in providing better care while maintaining HIPAA compliance and data security. Vodia’s feature-rich PBX ensures improved operational efficiency and reduced telephony costs for healthcare providers.

Announcement

Vodia was excited to attend IT Expo 2025 in Ft. Lauderdale, where Sales Engineer Eric Altman connected with industry leaders such as Tommy Lee from Fanvil, Gary Harbeck from Dinstar, Spencer Lee from Telin, Sebastian Balan from Fidelity, Todd Weikle from Soar Communications, Steve Scott from Borderless.com, and Mitch Kahl from BCM One. The discussions highlighted the role of AI in business communications, Vodia’s Microsoft Teams-certified PBX, and our integration with Realtime AI via APIs. This event followed a strategic planning session with key partners to outline Vodia’s goals for 2025. We look forward to connecting with you at future events!

Editorial

Vodia has integrated OpenAI’s Realtime API with its PBX, enabling real-time AI-powered hotel phone systems that enhance guest services. By leveraging natural speech processing, guests can make reservations, request services, and access hotel amenities in multiple languages - all through voice commands. This integration streamlines hotel operations, reduces staff workload, and improves guest satisfaction. Whether booking a room, ordering room service, or arranging transportation, AI-powered phone systems provide seamless communication and efficiency. Hotels can now offer personalized, automated experiences while maintaining reliable, high-quality service.

Editorial

ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.

Editorial

Vodia Networks utilizes a distributed architecture for its communication platform, reducing the risks associated with centralized systems. Unlike single-server solutions that create a single point of failure, Vodia’s approach spreads the load across multiple servers, ensuring continuous operation even in the event of hardware or software issues. Each server operates independently with its own data, enabling quick failover and minimizing disruption. On-premise deployment options provide additional control over security and performance, while the decentralized structure enhances resilience against large-scale outages and cyber threats.