Editorial

Vodia’s cloud PBX system enhances the Do-Not-Disturb (DND) function for hotels, allowing guests to manage their privacy through buttons in the room or on the phone. The system syncs with PMS for seamless functionality, enabling hotel operators to manually override DND when guests struggle to disable it. For critical situations, like room service follow-ups, the system allows specific extensions to bypass DND, ensuring guests are reachable when needed. VIP guest management features, guest-to-guest call restrictions and automatic resets upon checkout ensure privacy, security, and convenience, improving the guest experience while maintaining operational efficiency.

Announcement

The California Public Utilities Commission (CPUC) proposed a decision on September 13, 2024, introducing a new regulatory framework for VoIP providers: Digital Voice Nomadic (DVN) for nomadic services and Digital Voice Fixed (DVF) for fixed services. This proposal mandates different registration requirements for VoIP providers, similar to traditional telecommunications regulations. The Cloud Communications Alliance (CCA) opposed the decision, citing technical and regulatory conflicts with FCC policies. The outcome remains to be seen as stakeholders closely monitor the decision.

Tech

More than half-a-million people worldwide rely on the Vodia phone system for seamless unified cloud communications, offering features like call recording, SMS, conferencing, paging and the ability to separate work and personal calls—crucial in remote and hybrid work environments. Ideal for both enterprises and SMBs (Small-Medium Businesses), Vodia integrates with popular CRMs such as Zoho, Salesforce, Oracle, HubSpot and platforms like Microsoft Teams. To help users maximize their PBX experience, Vodia offers various resources, including a searchable Q&A forum, individual support tickets, detailed documentation and instructional videos, ensuring comprehensive support and ease of use.

Tech

As businesses increasingly adopt Wireless Local Area Networks (WLAN), understanding its impact on Voice over IP (VoIP) is essential. While WLAN offers flexibility and mobility, it can lead to call quality issues due to packet loss and bursts during access point switching. To combat these challenges, organizations can utilize robust codecs like OPUS which are designed to handle packet loss effectively and employ Session Border Controllers (SBCs) to enhance jitter buffers. By incorporating these solutions, companies can ensure a more reliable VoIP experience that meets the demands of modern workplaces, allowing seamless communication without interruptions.

Tech

In the late 1980s, prank calls were a common form of entertainment but often caused confusion, similar to today’s call forwarding glitches. Recently, a client migrating to a new PBX system experienced disruptions when users mistyped numbers for call forwarding. While user errors are common, there's a bigger concern: calls being misdirected to emergency numbers or costly lines, especially since many VoIP phones lack security features. Solutions include restricting call forwarding to internal numbers, blocking access or allowing only specific, pre-approved numbers. Ultimately, balancing control over settings is essential to prevent glitches while keeping systems user-friendly.

Editorial

Amazon's recent decision to enforce a full-time return-to-office (RTO) policy contrasts with the growing trend of remote and hybrid work. While larger companies like Amazon can afford this shift, smaller businesses benefit from flexible WFH models. Vodia PBX enables companies to thrive remotely, offering a feature-rich, cloud-based phone system that connects teams from anywhere. With seamless CRM integration and powerful communication tools, Vodia supports organizations in their digital transformation. Learn why more than half a million users worldwide trust Vodia for their business communication needs.

Editorial

Managed Service Providers (MSPs) are essential partners for Vodia, as we collaborate closely to deliver the most innovative B2B phone systems in the industry. We continuously enhance our cloud PBX platform to maintain our leadership in cloud communications, making us the ideal choice for MSPs. We focus on both our exceptional software and building strong relationships with our partners, always seeking growth opportunities for them. As customer expectations and competition increase, we suggest MSPs leverage technologies like AI, automation and enhanced security to drive growth.

Announcement

Vodia has announced its integration with UPilot, a unified B2B CRM, allowing Vodia users to access call logs and recordings directly within UPilot, eliminating the need for external CRMs like Salesforce or Zoho. This integration provides a comprehensive suite of CRM features, including conversation intelligence, eSignature, forecasting, and more. UPilot, designed specifically for B2B companies, offers seamless integration without hidden costs or complex setups, enhancing business operations and driving growth. "We offer every growth-enabling feature without a ‘never-ending-upgrade-to-enterprise plan,’" says San Bhaskaran, CEO of UPilot.

Case Studies

Brandywine Technical Partners, a trusted technology provider in the Boston, has enhanced communication systems in eight Eastern Massachusetts schools by integrating Vodia's cloud-based solutions. Originally using outdated Windows programs for school bells, these schools now benefit from Vodia’s customizable bell schedules, door access control, emergency notifications and more. The deployment was seamless, offering significant improvements in safety, efficiency and operational flexibility. Vodia’s robust PBX features, including API customization, and easy deployment, make it a premier choice for innovative communication solutions.