Tech

Every business handles calls differently, and its phone system should support those differences. Vodia PBX gives businesses and service providers the flexibility to shape call flows, configure individual tenants and extensions, and build a branded experience for their customers. Queues, ring groups, schedules, forwarding, and AI agents can work together around each team’s requirements, while the REST API connects the phone system with wider business workflows.

Announcement

Vodia PBX now supports xAI’s Grok, giving partners another option for building AI voice agents for their customers. Using Grok’s speech-to-speech API, a Vodia Voice Agent can greet callers, ask who they’d like to speak with and transfer them to the appropriate extension. For example, a caller can simply say they’d like to speak with sales and be connected to the sales team. The article walks through what you need to connect Vodia PBX to Grok and includes a sample call transfer script you can adapt to your own call flow.

Announcement

Vodia PBX 70.7 brings practical improvements to hotel operations, call quality troubleshooting, outbound dialing, and device provisioning. A new Hotel Front Desk template puts room status, wake-up calls, and guest services in one place, while additional call quality metrics help teams investigate audio issues. Updates to the User Web Portal, reporting schedules, hardware support, and integrations give MSPs, resellers, and service providers more tools to manage deployments and support their customers’ everyday communications.

Announcement

Vodia is heading to CVx EXPO26, November 17–18 in Glendale, Arizona. Visit Booth 2009 to meet the Vodia team, learn more about our business communications platform, Partner Program, white-label capabilities and the latest V70 developments, and discuss how Vodia can support your customers. The event brings together MSPs, VARs, technology advisors, service providers and other channel professionals, making it a great opportunity to connect directly with the team, ask questions and explore how Vodia can support your business.

Announcement

Following a critical PHP security advisory affecting installations worldwide, we temporarily restricted public access to some of our backend services while carrying out necessary upgrades. Access has now been restored, and the affected services are operating normally. The Vodia PBX itself does not use PHP and was not directly affected. We explain what happened, the changes to legacy licensing and TLS support, and why customers running older PBX versions should contact us for upgrade guidance.

Announcement

Submitting a support ticket with the right information helps our team understand your issue and reduces follow-up questions. This step-by-step guide walks you through the Vodia Help Center, from describing the problem and attaching diagnostic files to setting the business impact and providing your PBX details. You’ll also learn which call details and timestamps to include, alongside practical tips to keep troubleshooting focused and help our support team investigate your issue more efficiently.

Announcement

Switching phone systems doesn’t have to mean rebuilding everything from scratch. The Vodia PBX migration tool imports key configuration data from backups, including extensions, ring groups, queues, desk phones, and basic auto-attendant settings. Built into the Vodia Admin Portal, it guides administrators through the import process and reduces repetitive manual work, whether you’re moving 10 extensions or 1,000. Explore what transfers, what needs manual setup, and how the built-in tool reduces repetitive work when moving to Vodia.

Editorial

Apps have changed how businesses communicate and work, but every digital experience still depends on physical hardware. From smartphones, desk phones, and headsets to networking equipment and cloud servers, reliable infrastructure supports productivity, security, and call quality. Here’s why hardware still matters in an app-first world and what businesses should consider when choosing dependable devices and secure connectivity for the office, hybrid teams, and remote work, while preparing for evolving technology.

Announcement

Vodia Wallboards gives supervisors, contact centers, service providers, and operations teams a self-hosted, real-time view of Vodia call queue activity. Monitor waiting, ringing, and active calls; agent availability; service levels; abandoned calls; and queue trends across one or more Vodia PBX systems. Start with a ready-made layout or build a custom wallboard using queue filters, live widgets, AI summaries, and alerts. Display the information your teams need in a browser, on an operations dashboard, or on a dedicated TV screen.

Editorial

AI-powered calling gives businesses new ways to manage conversations, improve availability, and respond to callers more efficiently. It also introduces important questions about transparency, consent, privacy, data handling, and accountability. Organizations need clearly defined boundaries for what a Voice Agent may answer, which systems it can access, and when identity verification or human assistance is required. A thoughtful deployment balances automation with appropriate safeguards, helping businesses use conversational AI confidently while protecting callers and maintaining trust.

Announcement

Yori Kasprzak, founder of Brandywine Technical Partners, joins Vodia’s Eric Altman to share how he built a multimillion-dollar business and the role Vodia has played in its growth. From cloud telephony and CRM integrations to door systems, AI and mobile workforces, he explains how Brandywine solves customer challenges with Vodia’s open platform and shares advice for partners looking to grow. His story shows how finding customer pain points can create business opportunities beyond traditional phone services.

Announcement

Vodia Billing turns PBX activity into customer invoices by bringing call rating, recurring charges, taxes, invoice generation and payment tracking into one dedicated platform. Built for Vodia PBX fleets, it can process CDRs, count recurring PBX items, produce branded invoices, connect with Xero and QuickBooks Online, monitor overdue payments and flag potential fraud. It also gives MSPs clearer visibility into margins, helping them understand not only what customers owe, but what their services are actually costing to deliver.