Christo Da Silva

Tech

The Vodia Enhanced Analytics Dashboard empowers call centers and enterprises to transform raw call data into clear, actionable intelligence. With real-time and historical metrics on agent performance, call volumes, abandonment rates, wait times, and routing efficiency, it delivers a complete view of communication activity across locations. These insights help identify peak traffic periods, uncover CX gaps, optimize staffing strategies, and improve service quality. By reducing missed and abandoned calls, organizations can deliver faster, more consistent support and strengthen customer loyalty.

Tech

Many organizations rely on Microsoft as the foundation of their daily operations, but their communication systems often exist in parallel rather than in harmony. Vodia closes that gap by bringing telephony into the same environment where teams already work, turning separate systems into one connected structure. This approach removes friction between platforms, simplifies management, and gives IT teams better control and visibility over daily communication. It also creates a more seamless experience for employees, reduces operational overhead, and builds a stronger, more flexible foundation that supports growth, collaboration, and long-term scalability.

Tech

Vodia Enterprise Call Analytics gives businesses comprehensive, real-time insights into every aspect of their call operations. Built natively into the PBX, it delivers live, color-coded dashboards, detailed call records, smart filtering, and exportable data. Enterprises can track key metrics such as answer rates, call volume, peak hours, talk times, and top performers, while also monitoring call quality through integrated MOS scoring. By turning call data into actionable intelligence, Vodia helps organizations optimize team productivity, improve customer experience, manage costs effectively, streamline workflows efficiently, and make smarter, data-driven decisions that contribute directly to revenue, operational performance, and long-term ROI.

Tech

Every missed call or unresolved issue can cost your business, making agent performance critical for call center success. The Vodia Agent Activity Dashboard provides real-time insights into agent availability, queue performance, and call metrics, enabling supervisors to quickly identify performance gaps, optimize productivity, and enhance customer experience. Agents receive actionable feedback and targeted training, while teams gain the visibility needed to manage workloads efficiently and maintain high service standards. With live monitoring, historical analytics, and smart queue indicators, Vodia ensures every customer interaction is handled effectively, helping businesses stay ahead of expectations and deliver exceptional support.

Tech

The Vodia Call Recordings and Transcription Dashboard is a modern, powerful tool for businesses to manage and analyze call activity efficiently. Its sleek interface provides a widescreen view of key call metrics including average call length, calls per day, and ongoing calls in real time. With filtering, analytics, transcription, and export options, users can easily access, playback, and share recordings. Designed for industries requiring call recording for legal compliance such as healthcare, government, and utilities, it ensures secure storage, encrypted sharing, and more. Combining robust functionality with a user-friendly design, it helps businesses improve customer service, monitor staff performance, resolve disputes, and gain insights.

Tech

The Queue Overview Analytics Dashboard provides businesses with a powerful tool to monitor and optimize call queue performance. It delivers real-time insights into agent activity, queue metrics, and live call distribution, while also offering historical analytics for trends in call volume, agent efficiency, and abandonment rates. Key features include detailed agent performance breakdowns, configurable historical reporting, interactive charts, and multi-queue monitoring, enabling managers to identify bottlenecks, improve service levels, and enhance overall productivity. With this dashboard, organizations gain actionable data to streamline operations, strengthen internal communications, and drive measurable growth and profitability.

Tech

Vodia’s PBX now integrates with Keycloak OpenID Connect, providing secure single sign-on for users so they can access all connected applications without repeated authentication. Logging out from one application automatically logs the user out of all connected systems, simplifying user management and improving security. Keycloak, a Cloud Native Computing Foundation project, supports standard protocols including OpenID Connect, OAuth 2.0, and SAML, offering enterprise-grade identity and access management. To ensure proper integration, Keycloak user emails must match the corresponding PBX extension emails. Complete guidance is available in the Vodia Keycloak integration guide.

Tech

Vodia PBX now supports SAML integration, offering a secure and standards-based method for enterprise users to access their phone system through single sign-on. SAML, or Security Assertion Markup Language, allows employees to authenticate in one system and access other systems without managing multiple passwords, improving both security and user experience. By exchanging digitally signed SAML Assertions between Identity Providers and Service Providers, Vodia ensures seamless authentication across internal and external applications. With this integration, IT teams can simplify user management, reduce login complexity, and maintain strong security controls for business communications.

Tech

JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.

Announcement

Vodia PBX now supports AWS Graviton processors, bringing more efficient and affordable cloud communications to businesses of all sizes. By running natively on ARM-based Graviton instances across all major Linux distributions, Vodia enables up to 40% better price performance compared to traditional x86 systems. This means lower AWS infrastructure costs, reduced energy consumption, and no compromise on reliability or features. It’s a timely upgrade for businesses looking to modernize their phone systems while optimizing spending.

Tech

Installing Vodia PBX on Linux offers system administrators a powerful, enterprise-grade communication solution with built-in monitoring, automated backups, and disaster recovery features. This guide walks through supported Linux distributions, pre-installation requirements, and step-by-step instructions using a universal install script. With options for service monitoring, backup scheduling, and cloud deployment, it ensures a scalable and secure setup. Post-installation, standard Linux tools manage service status, updates, and logs, making ongoing maintenance simple.

Announcement

Vodia now integrates its industry-leading PBX with Microsoft Dynamics 365, enabling automatic synchronization of call data with the CRM to enhance customer interaction tracking and streamline communications. This integration offers features such as automatic contact creation for unknown numbers, comprehensive call activity logging including direction, duration, and outcomes, and seamless user matching for accurate call attribution. Designed to empower businesses, this connection supports more efficient and scalable communication workflows within the Microsoft ecosystem.

Tech

Vodia gives you full control over your communications with operating system independence, multi-cloud VoIP capability, and complete data ownership. Whether you deploy on-premise, in your own data center, or across major cloud platforms like AWS or Azure, Vodia’s flexibility ensures resilience, scalability, and freedom from vendor lock-in. With support for multiple OS environments and features like zero-touch provisioning and redundant SIP trunks, it’s a future-proof solution built for secure, adaptable business communications.

Tech

The Vodia-Teams NPM Integration Tool makes it easy for enterprises and SMBs to connect Vodia PBX with Microsoft Teams, enabling secure, seamless voice communication within Teams. Certified by Microsoft for direct routing, this tool automates extension mapping and phone number assignments across multi-tenant Microsoft 365 environments, allowing users to make and receive calls through the PBX via Teams. This integration opens new possibilities in industries like hospitality, healthcare, and education by unifying voice services, supporting door phones, paging, and flexible call routing — all managed centrally for simplicity and scalability.

Announcement

Vodia’s prepaid cloud PBX solution for Microsoft Azure enables businesses to quickly deploy a fully licensed, enterprise-grade phone system without the complexity of traditional installations. Designed for speed, scalability, and ease of use, the offering supports packages for up to 80 users and includes a Teams-certified Session Border Controller (SBC) that allows seamless integration of Vodia PBX features—such as auto-attendants, call queues, and intelligent routing—directly within Microsoft Teams. Whether you’re an SMB or a growing enterprise, Vodia’s prepaid PBX is a powerful and flexible solution that’s easy to scale as your business evolves.

Announcement

Vodia’s prepaid offering on DigitalOcean provides businesses with a fast, flexible way to deploy a fully licensed PBX system. Our tailored plans include options for SBC functionality, certified for MS Teams, enabling seamless integration of advanced PBX features like intelligent call routing, automated attendants, and voicemail, all while ensuring secure, high-fidelity voice communication. With extension-based licensing, organizations can easily scale their system from 10 to 80 extensions, making deployment simple and quick. Whether you’re new to PBX systems or an experienced developer, our step-by-step installation video and documentation guide you through the setup process.

Tech

The Vodia PBX User Web Portal offers a comprehensive and intuitive interface that gives users full control over their communication experience. Designed to complement Vodia’s zero-touch provisioning, the portal enables secure browser-based calling via WebRTC, and syncing with Microsoft or Google contacts. Users can monitor real-time presence, manage call forwarding, handle parked calls, and control service flags for dynamic call routing. It also supports advanced call queue management, voicemail access with optional transcription, call recordings, and internal or SMS messaging. CRM integrations with platforms like Zoho further streamline workflows, while granular user settings and admin-controlled visibility ensure tailored access based on roles.

Tech

Vodia offers advanced solutions for managing Call Data Records (CDRs) and call recordings, allowing businesses to handle data efficiently. Traditionally, CDRs were stored locally in CSV files, requiring manual transfer to remote locations, which can be time-consuming for organizations handling large volumes. Vodia simplifies this process by providing real-time streaming of CDRs using protocols like WebCDR, JSONS, TCP, and MongoDB, allowing for immediate analysis and custom report generation. Additionally, Vodia integrates with cloud storage services like AWS, DigitalOcean, Linode, and Wasabi, eliminating the need for manual synchronization and local storage. This integration enhances data security, scalability and ease of management.

Tech

Vodia PBX now offers real-time call transcription through a seamless integration with Whisper AI, OpenAI’s advanced speech recognition system. With support for multiple languages, technical vocabulary, and noisy environments, Whisper delivers accurate transcriptions even in complex call scenarios. Administrators can enable transcription per tenant using an OpenAI API key, making setup simple and flexible. Once active, all calls are automatically transcribed and accessible in the user portal for easy review and record-keeping. This powerful integration brings enhanced clarity, compliance, and insight to voice communication—whether you're managing support teams, analyzing conversations, or working across language barriers.

Tech

Whisper, OpenAI’s Automatic Speech Recognition system, delivers multilingual, noise-tolerant, and technical-language-ready transcription through a streamlined encoder-decoder architecture. With Vodia PBX’s integration, organizations can choose between using OpenAI’s service or hosting Whisper AI locally for complete data sovereignty and control. This on-premise option ensures that sensitive call data stays within your infrastructure while still benefiting from powerful transcription capabilities. To explore deployment options, see our Whisper AI on-premise setup documentation, review a self-hosted integration example, or follow our cloud-based call transcription guide.

Tech

Vodia PBX is built with security at its core, featuring a codebase that eliminates third-party vulnerabilities. Passkey authentication, IP address locking, and multi-factor authentication (2FA & SSO) protect against unauthorized access and credential theft. Advanced rate limiting defends against SIP attacks, while SIP TLS and WebRTC encryption secure VoIP traffic. Automatic SSL certificates and secure MAC-based phone provisioning enhance data protection. With a distributed architecture for scalability and comprehensive toll fraud prevention, Vodia PBX ensures reliable, secure, and seamless communications.

Tech

Vodia’s REST API takes VoIP communication to the next level, offering businesses full control over their PBX environment. With seamless integration into CRMs, automated provisioning, and custom reporting, Vodia’s API streamlines workflows and enhances user experiences. It supports powerful features like voice calls, SMS, fax, voicemail transcription, and advanced analytics. Whether deploying on-premise or in the cloud, Vodia provides a flexible, scalable, and reliable solution for businesses of all sizes. Integrate with Microsoft Teams, optimize telephony processes, and deliver top-notch call quality with Vodia’s PBX system.