Vodia now integrates its industry-leading PBX with Microsoft Dynamics 365, enabling automatic synchronization of call data with the CRM to enhance customer interaction tracking and streamline communications. This integration offers features such as automatic contact creation for unknown numbers, comprehensive call activity logging including direction, duration, and outcomes, and seamless user matching for accurate call attribution. Designed to empower businesses, this connection supports more efficient and scalable communication workflows within the Microsoft ecosystem.
Microsoft Dynamics 365 is a suite of AI-powered applications to drive better business outcomes by enhancing customer engagement and streamlining operations. These apps connect with Azure, Microsoft 365, and Microsoft Power Platform to create scalable, secure, unified collaboration and communications ecosystems. Microsoft Dynamics 365 automates workflows, eliminates disconnections between data sets, and rapidly adapts to evolving business needs to provide companies with greater value, faster.
Who Uses Microsoft Dynamics 365?
Retailers use Microsoft Dynamics 365 to manage inventory and personalize CX; manufacturers use the platform to improve quality control, manage supply chains, and optimize production, and financial firms use it to automate onboarding and gain insights. Some of the world’s best companies depend on the platform, including ABN AMRO, Lenovo, Michelin, and Nestle.
The Vodia Microsoft Dynamics 365 Integration
The Microsoft Dynamics 365 integration automatically synchronizes your Vodia PBX call data with your Dynamics 365 CRM. This integration helps you track all customer interactions, maintain accurate contact records, and ensure the complete visibility of your communication history.
At Vodia, our goal is to integrate with world-class business software so our customers can create cost-effective, efficient, scalable communications ecosystems to better serve their customers. To find out more about our growing list of integrations, visit our integrations hub or get in touch at sales@vodia.com, or call us at +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
Vodia now supports provisioning for Cisco 3PCC phones, giving businesses and service providers a clearer way to connect compatible Cisco multiplatform IP phones to the Vodia PBX. Admins can add supported Cisco devices through Vodia Device Management, pair them with extensions, and configure provisioning settings through the phone’s web interface. This expands Vodia’s supported device ecosystem while helping customers continue using trusted Cisco IP phones within their existing business phone system.
Vodia Hub brings click to call and desktop call control to Windows, making it easier for users to place, answer, manage, and automate calls from the applications they already use every day. With system wide tel: link handling, inbound call screen pops, queue details, and automation support, Vodia Hub helps connect the Vodia PBX with Outlook, CRMs, browsers, documents, and other Windows tools. Users can keep working without manually copying phone numbers, opening the user portal, or switching between applications just to handle a call.
Desk phones and mobile apps both have a place in modern business communications. IP desk phones remain a strong choice for receptionists, support teams, customer service agents, and employees who handle a high volume of calls from a fixed location. Mobile apps, on the other hand, give remote, hybrid, and field-based users access to their business extension wherever they work. For many organizations, the best answer is not choosing one over the other, but using both through the same PBX environment so every user has the right calling tool for their role.
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