Announcement

Vodia Now Integrates with Microsoft Dynamics 365

Published on:

June 24, 2025

Vodia now integrates its industry-leading PBX with Microsoft Dynamics 365, enabling automatic synchronization of call data with the CRM to enhance customer interaction tracking and streamline communications. This integration offers features such as automatic contact creation for unknown numbers, comprehensive call activity logging including direction, duration, and outcomes, and seamless user matching for accurate call attribution. Designed to empower businesses, this connection supports more efficient and scalable communication workflows within the Microsoft ecosystem.

In our ongoing endeavor to integrate our industry-standard phone system with the world’s best business software, Vodia is pleased to announce our PBX now integrates with Microsoft Dynamics 365. This integration follows the fall 2024 certification of our PBX by Microsoft for integration with Teams and our recent announcement of the Vodia-Teams NPM integration tool.   

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a suite of AI-powered applications to drive better business outcomes by enhancing customer engagement and streamlining operations. These apps connect with Azure, Microsoft 365, and Microsoft Power Platform to create scalable, secure, unified collaboration and communications ecosystems. Microsoft Dynamics 365 automates workflows, eliminates disconnections between data sets, and rapidly adapts to evolving business needs to provide companies with greater value, faster. 

Who Uses Microsoft Dynamics 365?

Retailers use Microsoft Dynamics 365 to manage inventory and personalize CX; manufacturers use the platform to improve quality control, manage supply chains, and optimize production, and financial firms use it to automate onboarding and gain insights.  Some of the world’s best companies depend on the platform, including ABN AMRO, Lenovo, Michelin, and Nestle.

The Vodia Microsoft Dynamics 365 Integration

The Microsoft Dynamics 365 integration automatically synchronizes your Vodia PBX call data with your Dynamics 365 CRM. This integration helps you track all customer interactions, maintain accurate contact records, and ensure the complete visibility of your communication history.

Integration Features

  • Automatic Contact Management
    • Contact Creation: Automatically creates new contacts for unknown phone numbers 
    • Contact Matching: Searches across all phone number fields to find existing contacts
    • Creation Tracking: Adds timestamp and source information to contact descriptions
  • Comprehensive Call Activity Logging
    • Phone Call Activities: Creates detailed phone call records for all inbound and outbound calls
    • Call Details: Includes direction, participants, duration, outcome, and timestamps
    • Call Outcomes: Tracks connected, no answer, busy, and failed call results
    • Activity Parties: Properly associates callers and recipients with correct participation types
  • System User Integration
    • User Matching: Links PBX users to Dynamics 365 system users by email address
    • Call Attribution: Associates calls with the specific staff member who handled them

Documentation is available in the Vodia Microsoft Dynamics 365 Integration Guide.

At Vodia, our goal is to integrate with world-class business software so our customers can create cost-effective, efficient, scalable communications ecosystems to better serve their customers. To find out more about our growing list of integrations, visit our integrations hub or get in touch at sales@vodia.com, or call us at +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).

About Vodia

Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.

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