Vodia now integrates its industry-leading PBX with Microsoft Dynamics 365, enabling automatic synchronization of call data with the CRM to enhance customer interaction tracking and streamline communications. This integration offers features such as automatic contact creation for unknown numbers, comprehensive call activity logging including direction, duration, and outcomes, and seamless user matching for accurate call attribution. Designed to empower businesses, this connection supports more efficient and scalable communication workflows within the Microsoft ecosystem.
Microsoft Dynamics 365 is a suite of AI-powered applications to drive better business outcomes by enhancing customer engagement and streamlining operations. These apps connect with Azure, Microsoft 365, and Microsoft Power Platform to create scalable, secure, unified collaboration and communications ecosystems. Microsoft Dynamics 365 automates workflows, eliminates disconnections between data sets, and rapidly adapts to evolving business needs to provide companies with greater value, faster.
Who Uses Microsoft Dynamics 365?
Retailers use Microsoft Dynamics 365 to manage inventory and personalize CX; manufacturers use the platform to improve quality control, manage supply chains, and optimize production, and financial firms use it to automate onboarding and gain insights. Some of the world’s best companies depend on the platform, including ABN AMRO, Lenovo, Michelin, and Nestle.
The Vodia Microsoft Dynamics 365 Integration
The Microsoft Dynamics 365 integration automatically synchronizes your Vodia PBX call data with your Dynamics 365 CRM. This integration helps you track all customer interactions, maintain accurate contact records, and ensure the complete visibility of your communication history.
At Vodia, our goal is to integrate with world-class business software so our customers can create cost-effective, efficient, scalable communications ecosystems to better serve their customers. To find out more about our growing list of integrations, visit our integrations hub or get in touch at sales@vodia.com, or call us at +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
Vodia Enterprise Call Analytics gives businesses comprehensive, real-time insights into every aspect of their call operations. Built natively into the PBX, it delivers live, color-coded dashboards, detailed call records, smart filtering, and exportable data. Enterprises can track key metrics such as answer rates, call volume, peak hours, talk times, and top performers, while also monitoring call quality through integrated MOS scoring. By turning call data into actionable intelligence, Vodia helps organizations optimize team productivity, improve customer experience, manage costs effectively, streamline workflows efficiently, and make smarter, data-driven decisions that contribute directly to revenue, operational performance, and long-term ROI.
AI is rapidly reshaping the healthcare landscape by improving how providers communicate, manage patient information, and deliver care. The Vodia PBX combines unified communications with HIPAA-compliant AI features such as automated appointment scheduling, transcription of patient conversations, multilingual support, and telemedicine capabilities. These tools reduce administrative workload, improve patient compliance, and ensure that critical information is accurately documented and easily accessible. From small clinics to major hospitals, Vodia’s intelligent communication platform streamlines operations, enhances collaboration between staff and patients, and ultimately helps healthcare organizations deliver faster, more efficient, and more personalized care.
Every missed call or unresolved issue can cost your business, making agent performance critical for call center success. The Vodia Agent Activity Dashboard provides real-time insights into agent availability, queue performance, and call metrics, enabling supervisors to quickly identify performance gaps, optimize productivity, and enhance customer experience. Agents receive actionable feedback and targeted training, while teams gain the visibility needed to manage workloads efficiently and maintain high service standards. With live monitoring, historical analytics, and smart queue indicators, Vodia ensures every customer interaction is handled effectively, helping businesses stay ahead of expectations and deliver exceptional support.
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