Vodia now integrates its industry-leading PBX with Microsoft Dynamics 365, enabling automatic synchronization of call data with the CRM to enhance customer interaction tracking and streamline communications. This integration offers features such as automatic contact creation for unknown numbers, comprehensive call activity logging including direction, duration, and outcomes, and seamless user matching for accurate call attribution. Designed to empower businesses, this connection supports more efficient and scalable communication workflows within the Microsoft ecosystem.
Microsoft Dynamics 365 is a suite of AI-powered applications to drive better business outcomes by enhancing customer engagement and streamlining operations. These apps connect with Azure, Microsoft 365, and Microsoft Power Platform to create scalable, secure, unified collaboration and communications ecosystems. Microsoft Dynamics 365 automates workflows, eliminates disconnections between data sets, and rapidly adapts to evolving business needs to provide companies with greater value, faster.
Who Uses Microsoft Dynamics 365?
Retailers use Microsoft Dynamics 365 to manage inventory and personalize CX; manufacturers use the platform to improve quality control, manage supply chains, and optimize production, and financial firms use it to automate onboarding and gain insights. Some of the world’s best companies depend on the platform, including ABN AMRO, Lenovo, Michelin, and Nestle.
The Vodia Microsoft Dynamics 365 Integration
The Microsoft Dynamics 365 integration automatically synchronizes your Vodia PBX call data with your Dynamics 365 CRM. This integration helps you track all customer interactions, maintain accurate contact records, and ensure the complete visibility of your communication history.
At Vodia, our goal is to integrate with world-class business software so our customers can create cost-effective, efficient, scalable communications ecosystems to better serve their customers. To find out more about our growing list of integrations, visit our integrations hub or get in touch at sales@vodia.com, or call us at +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.
Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.
At ChannelCon 2025 in Nashville, Vodia Sales Engineer Eric Altman engaged with MSPs and IT professionals to explore how AI is shaping the future of managed services. He emphasized that ChannelCon remains a valuable space for building strong vendor-partner relationships, especially as AI continues to dominate industry conversations. Altman noted how Vodia is helping MSPs unlock greater flexibility by combining powerful PBX features with AI-driven capabilities like dynamic call analytics, customized call flows, and automated performance reporting. He also highlighted Vodia’s recent launch of prepaid cloud instances on AWS, DigitalOcean, and Microsoft Azure, designed to streamline deployment for MSPs without infrastructure or licensing delays.
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