Editorial

Managed Service Providers (MSPs) are essential partners for Vodia, as we collaborate closely to deliver the most innovative B2B phone systems in the industry. We continuously enhance our cloud PBX platform to maintain our leadership in cloud communications, making us the ideal choice for MSPs. We focus on both our exceptional software and building strong relationships with our partners, always seeking growth opportunities for them. As customer expectations and competition increase, we suggest MSPs leverage technologies like AI, automation and enhanced security to drive growth.

Announcement

Vodia has announced its integration with UPilot, a unified B2B CRM, allowing Vodia users to access call logs and recordings directly within UPilot, eliminating the need for external CRMs like Salesforce or Zoho. This integration provides a comprehensive suite of CRM features, including conversation intelligence, eSignature, forecasting, and more. UPilot, designed specifically for B2B companies, offers seamless integration without hidden costs or complex setups, enhancing business operations and driving growth. "We offer every growth-enabling feature without a ‘never-ending-upgrade-to-enterprise plan,’" says San Bhaskaran, CEO of UPilot.

Case Studies

Brandywine Technical Partners, a trusted technology provider in the Boston, has enhanced communication systems in eight Eastern Massachusetts schools by integrating Vodia's cloud-based solutions. Originally using outdated Windows programs for school bells, these schools now benefit from Vodia’s customizable bell schedules, door access control, emergency notifications and more. The deployment was seamless, offering significant improvements in safety, efficiency and operational flexibility. Vodia’s robust PBX features, including API customization, and easy deployment, make it a premier choice for innovative communication solutions.

Announcement

The NIS-2 Directive, an impending EU-wide legislation, aims to significantly bolster cybersecurity measures across member states by enhancing the resilience and incident response capabilities of both public and private entities, including medium-sized enterprises and cloud service providers whose communications systems are prime targets for cyberattacks. Scheduled to come into effect this fall, the Directive introduces stringent legal measures to ensure organizations are better equipped to handle potential threats and improve overall EU cybersecurity. Despite the approaching deadline, there is still time to comply with the Directive's requirements.

Editorial

On-premise solutions continue to be vital for many enterprises due to their superior data security and control, essential for industries like finance and healthcare. They offer deep customization, fitting specific needs and legacy systems, and provide reliable performance, especially for latency-sensitive applications. Additionally, while cloud solutions have a pay-as-you-go model, on-premise can be more cost-effective in the long run for predictable workloads. This balance of security, customization, and cost-efficiency ensures on-premise remains a strong option amidst the growing shift to cloud services.

Announcement

Cove Central Communications announced its nationwide Technology Alliance Partner Program (TAPP) with Vodia in November 2023, aimed at supporting Managed Service Providers (MSPs) in delivering VoIP solutions. Since its launch, TAPP has seen significant interest, with Cove Central now providing VoIP solutions to over 30,000 users through regional MSP partners. The program addresses challenges such as FCC fees, compliance, and E911 configuration, simplifying VoIP deployment for MSPs. Jim Whittaker, Head of Technology, noted a projected revenue increase of 60% or more in 2024 due to TAPP.

Announcement

Vodia has announced the release of version 69.3.1 of its PBX, featuring enhanced robustness for challenging environments. This update introduces new supported devices, Prometheus support for graphs and call queue statistics and improvements in IVR with natural number pronunciation for languages like French. Other notable updates include simple agent login/logout, better call forwarding for internal numbers, and multiple push servers for resilience. Bug fixes address issues with ActionURL passwords, Grandstream device support, HTTP server information in REST API calls, and more. Users are advised to back up their systems before upgrading.

Announcement

Vodia now integrates with Grafana Labs®' technology to enhance observability in installations, addressing the needs of critical infrastructure environments like emergency services and healthcare. By integrating with Grafana's® scalable metrics, logs and traces solutions, Vodia ensures secure and reliable communication systems. This integration enables geo-redundant deployment and proactive incident response, supporting Vodia's commitment to IT security. Vodia also provides extensive support for implementing, monitoring and auditing these high-availability communication solutions, ensuring seamless integration with various platforms and adherence to stringent data protection measures.

Announcement

Vodia Networks, Inc. now integrates with NICE, the leading cloud-native customer experience (CX) platform, through the Session Recording Protocol (SIPREC). SIPREC is an open SIP-based protocol that records calls by establishing a session through a System Resource Controller (SRC) and Software Requirements Specification (SRS). This integration enables seamless recording and management of customer interactions across various data sources and channels. Vodia's cloud phone system, which introduced SIPREC in 2018, supports NICE Enlighten XO, an AI-driven platform that optimizes digital CX by analyzing conversations and prioritizing automation opportunities.