Editorial

On-premise solutions continue to be vital for many enterprises due to their superior data security and control, essential for industries like finance and healthcare. They offer deep customization, fitting specific needs and legacy systems, and provide reliable performance, especially for latency-sensitive applications. Additionally, while cloud solutions have a pay-as-you-go model, on-premise can be more cost-effective in the long run for predictable workloads. This balance of security, customization, and cost-efficiency ensures on-premise remains a strong option amidst the growing shift to cloud services.

Announcement

Cove Central Communications announced its nationwide Technology Alliance Partner Program (TAPP) with Vodia in November 2023, aimed at supporting Managed Service Providers (MSPs) in delivering VoIP solutions. Since its launch, TAPP has seen significant interest, with Cove Central now providing VoIP solutions to over 30,000 users through regional MSP partners. The program addresses challenges such as FCC fees, compliance, and E911 configuration, simplifying VoIP deployment for MSPs. Jim Whittaker, Head of Technology, noted a projected revenue increase of 60% or more in 2024 due to TAPP.

Announcement

Vodia has announced the release of version 69.3.1 of its PBX, featuring enhanced robustness for challenging environments. This update introduces new supported devices, Prometheus support for graphs and call queue statistics and improvements in IVR with natural number pronunciation for languages like French. Other notable updates include simple agent login/logout, better call forwarding for internal numbers, and multiple push servers for resilience. Bug fixes address issues with ActionURL passwords, Grandstream device support, HTTP server information in REST API calls, and more. Users are advised to back up their systems before upgrading.

Announcement

Vodia now integrates with Grafana Labs®' technology to enhance observability in installations, addressing the needs of critical infrastructure environments like emergency services and healthcare. By integrating with Grafana's® scalable metrics, logs and traces solutions, Vodia ensures secure and reliable communication systems. This integration enables geo-redundant deployment and proactive incident response, supporting Vodia's commitment to IT security. Vodia also provides extensive support for implementing, monitoring and auditing these high-availability communication solutions, ensuring seamless integration with various platforms and adherence to stringent data protection measures.

Announcement

Vodia Networks, Inc. now integrates with NICE, the leading cloud-native customer experience (CX) platform, through the Session Recording Protocol (SIPREC). SIPREC is an open SIP-based protocol that records calls by establishing a session through a System Resource Controller (SRC) and Software Requirements Specification (SRS). This integration enables seamless recording and management of customer interactions across various data sources and channels. Vodia's cloud phone system, which introduced SIPREC in 2018, supports NICE Enlighten XO, an AI-driven platform that optimizes digital CX by analyzing conversations and prioritizing automation opportunities.

Tech

We are excited to announce Vodia PBX version 69.3, designed to enhance stability in challenging environments with improved logging and packet burst resilience. Key updates include automatic audio file conversion, handling for 130 Australian numbers, expanded Avaya support, enhanced Call Detail Records with SIP packets and RTP statistics, and cloud storage for call recordings. Additionally, we've added support for new devices from Fanvil and Grandstream, improved redirection settings, registration refresh for devices, hotline dialing, and more detailed system performance statistics available through Prometheus.

Tech

Business communication has evolved from manual switchboards and traditional shared lines to modern solutions like ring groups, which distribute incoming calls to multiple extensions simultaneously, ensuring no call goes unanswered. This enhances call handling, customer experience and resource utilization. To set up a ring group, identify group members, configure settings, adjust behaviors, and conduct test calls. Vodia Networks offers advanced cloud phone systems that streamline business communication with features like automatic call distribution and voicemail.

Tech

At Vodia, we recognize the inherent challenges facing enterprise VoIP, particularly in maintaining high-quality audio connections amidst factors like jitter, network latency, and packet loss. These issues disrupt the seamless communication experience essential for business operations. To address these challenges, we've developed innovative solutions within our PBX, such as recording decrypted RTP packets and offering flexible options for data privacy. Our commitment lies in resolving these obstacles efficiently, ensuring businesses can rely on uninterrupted communication without compromising on security or performance.

Editorial

How are Vodia's service provider partners gaining an edge in the competitive telecommunications market? By leveraging the innovative capabilities of Vodia, they're able to expand their market share, offer a diverse range of services and streamline their operations. As the telecommunications landscape evolves, service providers must adapt to meet the changing needs of their customers. With Vodia's robust architecture and minimal hardware requirements, service providers can ensure reliability, scalability, security and cost-effectiveness.