Whisper, OpenAI’s Automatic Speech Recognition system, delivers multilingual, noise-tolerant, and technical-language-ready transcription through a streamlined encoder-decoder architecture. With Vodia PBX’s integration, organizations can choose between using OpenAI’s service or hosting Whisper AI locally for complete data sovereignty and control. This on-premise option ensures that sensitive call data stays within your infrastructure while still benefiting from powerful transcription capabilities. To explore deployment options, see our Whisper AI on-premise setup documentation, review a self-hosted integration example, or follow our cloud-based call transcription guide.
Whisper is OpenAI’s Automatic Speech Recognition (ASR) system. The system has been trained on about 700,000 hours of supervised data, both multilingual and multitask, collected from the Internet. Thanks to this training, accomplished with a diverse and massive set of data, Whisper manages accents, background noise, and technical language with impressive ease. It also performs transcription in numerous languages and translates these languages into American English.
Implemented as an encoder-decoder transformer, Whisper’s architecture is an uncomplicated, end-to-end approach: it breaks input audio into 30-second pieces, which are converted into a log-Mel spectrum and sent through an encoder; the decoder is trained to anticipate the proper text caption, combined with special tokens that direct the single model to undertake language identification, multilingual speech transcription, phrase-level timestamps, and speech translation to-English.
In November of last year we announced a beta version of the Vodia PBX that connects the telephone system to the beta version of the OpenAI realtime API. If your organization prioritizes data sovereignty and on-premises processing, Vodia also supports the deployment of Whisper AI within your dedicated infrastructure. This enables you to maintain full control over your transcription processes, ensuring sensitive call data remains securely within your network boundaries.
To view the transcribed content, simply log in to your user portal, navigate to the 'History' section, select the desired call, then examine the 'call content' area.
To ensure optimal performance when running Whisper AI on your own hardware, refer to the official hardware requirements outlined in the OpenAI Whisper GitHub repository.
Now that we’re supporting real-time AI API integration with OpenAI, we’re also looking at integrating with more AI providers, so we can provide seamless AI integration within workflows. We’d love to tell you all about it - reach out to us at sales@vodia.com or call +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).
JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.
Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.
At ChannelCon 2025 in Nashville, Vodia Sales Engineer Eric Altman engaged with MSPs and IT professionals to explore how AI is shaping the future of managed services. He emphasized that ChannelCon remains a valuable space for building strong vendor-partner relationships, especially as AI continues to dominate industry conversations. Altman noted how Vodia is helping MSPs unlock greater flexibility by combining powerful PBX features with AI-driven capabilities like dynamic call analytics, customized call flows, and automated performance reporting. He also highlighted Vodia’s recent launch of prepaid cloud instances on AWS, DigitalOcean, and Microsoft Azure, designed to streamline deployment for MSPs without infrastructure or licensing delays.