Hotel communications built around your property

Connect guests with the right team, manage room phones and add AI to your call handling if you need it. Vodia integrates with supported property management systems (PMS) and gives you a choice of where to run your hotel phone system.

Discuss your hotel’s needs

Hospitality features

Contact us

Let’s talk about your hotel

Tell us what you’d like to improve, from reception call handling to room phones and PMS integration. Our team will contact you to discuss your requirements.

First Name *

Last Name *

Email Address *

Hotel / Company *

Country *

What would you like to improve?

Everyday hotel operations

Practical features for guests, reception and housekeeping

Manage room calling permissions, wake-up calls and housekeeping updates through dedicated hospitality settings.

Room calling controls

Set guest calling permissions for room phones and update them when guests check in or out.

Wake-up calls

Schedule wake-up calls for guest rooms. With a supported PMS integration, notify staff when a wake-up call is missed.

Housekeeping updates

Let housekeeping staff use room-phone codes to update room status in a supported PMS.

Do not disturb

Allow authorized staff to manage room DND settings and exchange DND status with a supported PMS.

Hotel Front Desk dashboard

Room status at a glance

Check room status for guest check-ins, Do Not Disturb and waiting messages. The Hotel Front Desk dashboard in the User Web Portal also shows active room calls and scheduled wake-up times. Group rooms by building or department so staff can quickly find the rooms they cover.

Vodia Hotel Front Desk dashboard with room tiles and filters for check-in status, Do Not Disturb, wake-up calls, active calls and waiting messages.

Group hotel rooms

Group rooms by building or department so staff can quickly find the rooms they cover.

Check wake-up calls

View wake-up times on room tiles and filter the grid to find the next scheduled call.

Access hotel services

Keep links, contacts and notes handy, with live tiles for extensions and call queues.

AI-assisted reception

Start the conversation before your team picks up

Configure an AI Voice Agent to greet callers, identify their needs and connect them to the appropriate hotel department. For reservation enquiries, it can collect guest details and stay preferences before connecting the caller to your reservations team.

Collect reservation details

Gather the guest’s name, travel dates, number of guests and room preference through a natural conversation.

Connect the right department

Direct callers to reservations, reception, the restaurant or other departments using your configured extensions.

Connect external workflows

Send collected details to an external booking system through a configured webhook and use its response to guide call routing.

Your hotel. Your call flow.

Adapt call handling to the way your hotel works

Your IT team or technology partner can customize AI instructions, department destinations and integration logic. Define how callers are greeted, what information is collected and where each request goes.

Your greeting

Shape the introduction and conversational instructions around your hotel.

Your departments

Map caller requests to the extensions and teams responsible for handling them.

Your fallbacks

Define an alternative destination when an integration fails or a call reaches its timeout.

Support during busy periods

Give reception calls a clear next step

Configure your reception queue to bring in additional staff or send unanswered calls to voicemail. Your team can return calls from messages guests leave.

Overflow routing

Bring additional staff or managers into the call flow after a configured timeout.

Shared voicemail

Route unanswered calls to a mailbox accessible to the reception team.

Return guest calls

Let callers leave their name and number so reception can call them back.

Understand your call demand

Track wait times and abandoned calls

Review answered calls, abandoned calls and average wait time across your call queues. Compare queues and agent activity to identify busy periods and assess how your reception or reservations team handles demand.

Answered calls

Abandoned calls

Average wait time

Agent performance

Connected hotel operations

Link room telephony with your property management system

Vodia integrates with Shiji and is certified for integration with the Infor Hospitality Platform. Vodia also supports the FIAS and UHLL interfaces. Available workflows depend on your property management system and how it’s connected.

Check-in and check-out

Sync check-in and check-out events from a supported PMS with the room’s phone extension.

Room changes

Move guest details, voicemail, DND settings and wake-up calls to the new room’s extension through a supported PMS integration.

Guest call charges

Post outbound room-call charges to a supported PMS using your configured call rates.

Deployment that fits your property

Choose where your phone system runs

Deploy Vodia in the cloud, on private infrastructure or on-premises. Choose the environment that fits your hotel’s infrastructure and operational requirements.

Cloud deployment

Run Vodia in a public cloud environment, including AWS, Microsoft Azure or DigitalOcean.

Hotel reception desk phone with a blue cloud icon above it.

Private infrastructure

Deploy within a dedicated environment managed by your IT team or technology provider.

Server cabinet with blue status lights in a data center.

On-premises deployment

Operate the phone system locally at your property on your own infrastructure.

Hotel back office with a desk phone and a network cabinet beside the workstation.

Privacy and security

Keep guest communications protected

Vodia supports encrypted SIP signaling and media using TLS and SRTP. If you add AI Voice Agents, you can choose what information is shared and whether to use a public AI provider, a private deployment or a self-hosted model.