Whisper, OpenAI’s Automatic Speech Recognition system, delivers multilingual, noise-tolerant, and technical-language-ready transcription through a streamlined encoder-decoder architecture. With Vodia PBX’s integration, organizations can choose between using OpenAI’s service or hosting Whisper AI locally for complete data sovereignty and control. This on-premise option ensures that sensitive call data stays within your infrastructure while still benefiting from powerful transcription capabilities. To explore deployment options, see our Whisper AI on-premise setup documentation, review a self-hosted integration example, or follow our cloud-based call transcription guide.
Whisper is OpenAI’s Automatic Speech Recognition (ASR) system. The system has been trained on about 700,000 hours of supervised data, both multilingual and multitask, collected from the Internet. Thanks to this training, accomplished with a diverse and massive set of data, Whisper manages accents, background noise, and technical language with impressive ease. It also performs transcription in numerous languages and translates these languages into American English.
Implemented as an encoder-decoder transformer, Whisper’s architecture is an uncomplicated, end-to-end approach: it breaks input audio into 30-second pieces, which are converted into a log-Mel spectrum and sent through an encoder; the decoder is trained to anticipate the proper text caption, combined with special tokens that direct the single model to undertake language identification, multilingual speech transcription, phrase-level timestamps, and speech translation to-English.
In November of last year we announced a beta version of the Vodia PBX that connects the telephone system to the beta version of the OpenAI realtime API. If your organization prioritizes data sovereignty and on-premises processing, Vodia also supports the deployment of Whisper AI within your dedicated infrastructure. This enables you to maintain full control over your transcription processes, ensuring sensitive call data remains securely within your network boundaries.
To view the transcribed content, simply log in to your user portal, navigate to the 'History' section, select the desired call, then examine the 'call content' area.
To ensure optimal performance when running Whisper AI on your own hardware, refer to the official hardware requirements outlined in the OpenAI Whisper GitHub repository.
Now that we’re supporting real-time AI API integration with OpenAI, we’re also looking at integrating with more AI providers, so we can provide seamless AI integration within workflows. We’d love to tell you all about it - reach out to us at sales@vodia.com or call +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).
Vodia PBX now integrates seamlessly with Freshdesk, an AI-powered customer service platform used by over 73,000 companies worldwide. This integration combines intelligent ticketing and automation with enterprise-grade telephony, enabling automatic contact creation, detailed call tracking, and streamlined agent workflows. By improving call center efficiency and customer interaction management, it helps businesses enhance productivity and customer satisfaction. Vodia continues to strengthen its ecosystem with integrations to leading business software, delivering top-tier cloud PBX solutions.
Prepaid cloud instances are transforming how PBX systems are deployed by offering a faster, simpler, and more flexible approach. With Vodia PBX now available on AWS, Azure, and DigitalOcean, businesses can launch a fully licensed, production-ready phone system in just minutes, without complicated setup or licensing delays. These preconfigured environments allow IT teams, decision-makers, and MSPs to test real-world VoIP performance, MS Teams integration, and mobile apps directly within their own cloud account. By removing traditional friction and offering full control, Vodia’s prepaid cloud instances provide a smarter and more efficient way to evaluate and deploy a modern PBX.
Vodia will participate in ChannelCon 2025, taking place in Nashville, TN, from July 29 to 31, with Sales Engineer Eric Altman attending on behalf of the company. ChannelCon, hosted by the Global Technology Industry Alliance (GTIA), is the premier vendor-neutral event dedicated to the worldwide IT channel. It brings together MSPs, service providers, vendors, and distributors for three days of expert panels, networking sessions, and special events designed to foster innovation and collaboration in the tech industry. Altman will highlight Vodia’s latest CRM integrations underscoring Vodia’s commitment to equipping partners with dynamic, enterprise-grade phone systems.