David Porter

Editorial

OpenAI’s Realtime API brings low-latency, multimodal voice capabilities to developers, and Vodia PBX is already harnessing its power. By enhancing IVR with backend JavaScript, Vodia enables real-time AI-driven call interactions, eliminating the need for patterns or webhooks. This integration has a significant impact on healthcare, enabling patients to book or cancel appointments, refill prescriptions, request records, and more, all without speaking to staff, and in multiple languages. This reduces wait times and frees up medical staff to focus on in-person care. With full Microsoft Teams support, the Vodia PBX and OpenAI Realtime API integration streamlines healthcare workflows, boosting efficiency and improving patient outcomes through intelligent, voice-powered automation.

Webinar

Vodia is excited to share the recording of our April 8, 2025 webinar on "Real-Time Media Streaming in Vodia PBX: AI, Call Transcription, and Security in V69.5.6." In this session, we explore how AI, call transcription, and security have become core features in the latest version of our PBX. We dive into the practical benefits of AI, including how it improves business communication with real-time transcription, enhances security with advanced features, and streamlines workflows through integrations like OpenAI and Microsoft Teams. Watch the recording to learn how these innovations can transform your business communications and boost efficiency.

Announcement

Vodia CEO Christian Stredicke recently joined Technology Reseller News to discuss how AI is reshaping business communications. With the release of Vodia PBX version 69.5.6, features like real-time OpenAI integration and call transcription via Whisper are setting the stage for voice-driven interactions—replacing complex phone menus with simple spoken commands. Christian emphasized Vodia’s goal of using AI to improve productivity and customer experience, while recognizing the importance of tailoring AI applications to specific industries. He likened today’s AI shift to the early days of the web, where expert guidance is key to successful adoption.

Webinar

Join Vodia Networks on April 8 for a live, in-depth webinar on how real-time media streaming is powering the future of voice communication. Discover how Vodia PBX version 69.5.6 enables seamless AI integration, live call transcription using the Whisper API, and secure voice data handling. Hosted by Sales Engineer Eric Altman and VoIP Engineer Hamlet Collado, this session will walk you through real-world use cases, including OpenAI and Google Speech-to-Text integrations, MS Teams support, and new security features. You’ll also get a first look at Vodia’s AI roadmap and have the opportunity to ask your questions during a live Q&A.

Announcement

Vodia Sales Engineer Eric Altman attended Enterprise Connect 2025 on March 18 and 19, where he connected with partners and gained insight into the future of enterprise communications. AI was the clear focus of the event, with discussions centered on agentic systems, chatbots, and generative technologies. “It was certainly the main element in the atmosphere,” Eric noted. He also shared his excitement about Vodia PBX version 69.5.6, which includes real-time AI integration with OpenAI and call transcription using the Whisper API. The event confirmed that AI is rapidly becoming a core component of modern communication platforms—and Vodia is well-positioned to lead the way.

Announcement

Vodia is attending Enterprise Connect 2025, where Sales Engineer Eric Altman will be available on March 18-19 to meet with partners and industry professionals. The event is a key opportunity to discuss Vodia’s latest innovations, including its Microsoft Teams-certified phone system, integration with Cliniko for healthcare providers, and its beta PBX featuring OpenAI API integration. Vodia has also launched a series of articles highlighting its PBX capabilities, with topics like its REST API, web user portal, and call recording. Additionally, the company is introducing a new podcast, “Vodia - Giving Voice to Our Partners,” featuring conversations with MSPs and SIP providers.

Announcement

The FCC has reinstated net neutrality rules, classifying broadband as an essential service under Title II to prevent ISPs from blocking, throttling, or prioritizing content for payment. Originally introduced in 2015 under President Obama and repealed in 2017 during the Trump administration, the rules have been a point of contention, with tech giants like Amazon, Apple, and Meta supporting their return. However, a federal court ruling in early 2024 challenged the FCC’s authority, potentially halting decades-long efforts for comprehensive oversight.

Editorial

Vodia PBX, integrated with Microsoft Teams, provides schools with a robust communication solution that enhances safety, efficiency, and collaboration. By combining VoIP technology with Teams, schools can seamlessly streamline communication across devices, manage emergency notifications, and optimize daily operations. A case study of Bright Future High School illustrates how this integration supports a variety of needs, from classroom phones and school bells to overhead paging systems. Vodia’s easy-to-use solution ensures that schools stay connected and responsive while simplifying their communication infrastructure for a more efficient educational environment.

Tech

Vodia Networks is excited to announce its integration with Cliniko, a leading practice management software for healthcare providers. This integration enables seamless call handling by automatically displaying patient records from Cliniko when calls come in, allowing staff to quickly access the relevant details. The integration enhances patient interactions, streamlines workflows, and supports healthcare organizations in providing better care while maintaining HIPAA compliance and data security. Vodia’s feature-rich PBX ensures improved operational efficiency and reduced telephony costs for healthcare providers.

Announcement

Vodia was excited to attend IT Expo 2025 in Ft. Lauderdale, where Sales Engineer Eric Altman connected with industry leaders such as Tommy Lee from Fanvil, Gary Harbeck from Dinstar, Spencer Lee from Telin, Sebastian Balan from Fidelity, Todd Weikle from Soar Communications, Steve Scott from Borderless.com, and Mitch Kahl from BCM One. The discussions highlighted the role of AI in business communications, Vodia’s Microsoft Teams-certified PBX, and our integration with Realtime AI via APIs. This event followed a strategic planning session with key partners to outline Vodia’s goals for 2025. We look forward to connecting with you at future events!

Editorial

Vodia has integrated OpenAI’s Realtime API with its PBX, enabling real-time AI-powered hotel phone systems that enhance guest services. By leveraging natural speech processing, guests can make reservations, request services, and access hotel amenities in multiple languages - all through voice commands. This integration streamlines hotel operations, reduces staff workload, and improves guest satisfaction. Whether booking a room, ordering room service, or arranging transportation, AI-powered phone systems provide seamless communication and efficiency. Hotels can now offer personalized, automated experiences while maintaining reliable, high-quality service.

Editorial

ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.

Editorial

Vodia Networks utilizes a distributed architecture for its communication platform, reducing the risks associated with centralized systems. Unlike single-server solutions that create a single point of failure, Vodia’s approach spreads the load across multiple servers, ensuring continuous operation even in the event of hardware or software issues. Each server operates independently with its own data, enabling quick failover and minimizing disruption. On-premise deployment options provide additional control over security and performance, while the decentralized structure enhances resilience against large-scale outages and cyber threats.

Editorial

Nursing homes require seamless, secure communication to ensure quality care, and Vodia’s cloud-based PBX is the ideal solution. With features like ACD, call recording, emergency notifications and MS Teams integration, Vodia streamlines staff coordination, enhances resident safety, and simplifies admin workflows. Our system supports DECT, SIP phones, smartphones, and web browsers, providing flexible connectivity. Vodia’s Smart Fax ensures secure document transmission, while our API enables custom integrations with EHRs and telemedicine software. Designed for scalability, privacy, and reliability, Vodia empowers nursing homes to maintain smooth operations.

Announcement

Vodia is excited to participate in IT Expo 2025, taking place from February 11 to February 13 in Ft. Lauderdale, FL. Sales Engineer Eric Altman will be attending to meet with partners, discuss Vodia's latest milestones, including our Microsoft Teams certification and integration with Realtime AI via APIs, and explore the future of AI in business communication. "2025 is shaping up to be an exciting year for Vodia, and we’re eager to engage with our partners and industry peers to discuss how we can continue to innovate and grow," said Eric. We encourage both current and prospective partners to reach out to Eric at ea@vodia.com or +1 (617) 861-3490 to arrange a meeting. We look forward to seeing you in Ft. Lauderdale for an exciting and productive event.

Announcement

Vodia is excited to announce our participation at IT Partners 2025, taking place on February 5-6 at Paris La Défense Arena in Nanterre, France. Join us at Stand E037 to explore our cutting-edge solutions, including Microsoft Teams-certified SBCs, advanced PBX features, and OpenAI integrations designed to elevate your business communications. Experience live demos, discuss tailored solutions with our team, and connect with industry experts to uncover new opportunities for innovation and growth. Whether you're looking to enhance your communication infrastructure or streamline operations, Vodia has the tools to empower your success.

Editorial

Vodia Networks provides state-of-the-art cloud communication solutions tailored for enterprises, contact centers, and service providers. With MS Teams certification, TLS 1.3 compliance, and support for over 6,000 extensions per virtual machine, Vodia’s phone system stands out as the most feature-rich, scalable, and secure option on the market. Whether you’re seeking seamless integration with SIP devices, robust call center management tools, or the ability to white-label the system as an MSP, Vodia offers unparalleled flexibility and value. Explore the 10 reasons why Vodia is the best business phone system for organizations of all sizes.

Webinar

In our latest webinar, we dive into the seamless integration of Vodia SBC with MS Teams and Fanvil devices, offering a comprehensive overview of how these solutions can enhance your business communication system. Our experts share insights on the benefits of connecting MS Teams with Vodia’s cloud-based PBX, the flexibility of supporting over 50 SIP trunk providers, and the advanced features of Fanvil’s IP phones. Whether you’re looking to optimize your Teams environment or explore new deployment options for your communication setup, this session provides valuable takeaways for businesses of all sizes. Watch the on-demand webinar now.

Announcement

Vodia Sales Engineer Eric Altman participated in a strategic planning meeting in Washington, DC, with BCM One, SIP Trunk, Cove Central, and elite resellers to discuss joint strategies and goals for 2025. As a trusted partner of these organizations and a member of the Cove Central Technology Alliance Partner Program (TAPP) since November 2023, Vodia continues to build on its strong industry relationships. The meeting highlighted opportunities for collaboration and innovation, aligning with Vodia's recent milestone: the certification of the Vodia PBX for Microsoft Teams. Announced in November, this certification enables businesses to enhance their Teams ecosystems with critical functionalities such as SIP trunk call routing and VoIP endpoint connectivity.

Editorial

Transportation companies require robust communication tools that go beyond standard features. By integrating the Microsoft-certified Vodia PBX with MS Teams, businesses gain essential functionalities like overhead paging, emergency calling, priority routing, and failover solutions. This powerful combination ensures seamless connectivity between drivers, dispatchers, and office staff, even in remote areas. With its ability to integrate with vehicle systems and non-Teams-compatible devices, the Vodia PBX transforms communication for logistics companies, enhancing safety, productivity, and customer service. It empowers transportation businesses to maintain 24/7 operational efficiency, even in the most demanding scenarios.

Webinar

In our recent webinar, "Integrate OpenAI’s Realtime API with Vodia PBX," we explored how integrating AI with your communication systems can revolutionize the way your business operates. From automating repetitive tasks to improving workflow efficiency, the webinar covered how the collaboration between Vodia PBX and OpenAI’s Realtime API can streamline operations, enhance collaboration - especially for Microsoft Teams users - and provide intelligent automation to stay ahead in a competitive landscape. If you missed the live session or want to revisit the insights, the recording is now available for you to access.

Announcement

Vodia Networks announced the certification of its PBX for Microsoft Teams, enabling seamless integration that removes the need for an external Session Border Controller (SBC). This simplifies connections between Teams and VoIP devices, reducing complexity and costs while enhancing reliability. Highlighting the milestone on the Technology Reseller News Podcast, Vodia CEO Dr. Christian Stredicke shared how the certification expands opportunities in sectors like hospitality, education, and manufacturing, while giving Teams users access to advanced PBX features such as auto attendants and call routing.

Editorial

Vodia PBX group permissions provide businesses with a powerful tool to efficiently manage communication systems. By defining user roles and assigning permissions based on job responsibilities, companies can streamline communication processes, enhance security and maintain privacy. With the ability to customize permissions for both remote and in-office workers, Vodia makes it easy to control access to sensitive data and features. This flexibility is especially valuable in industries like healthcare, finance and customer service, where security and privacy are crucial. Learn how Vodia PBX can transform your communication system, making it more organized, secure, and tailored to the unique needs of your team.

Editorial

Vodia, now Microsoft Teams certified, offers a seamless PBX solution tailored for the hospitality industry, enhancing staff productivity and guest satisfaction. While Teams excels at internal communication, Vodia's robust hotel communication systems bridge the gap with features like call routing, IVR, and call center functionalities. Hotels, like the fictional Grandview, improved service efficiency and guest experiences by integrating Vodia’s PBX with Teams, streamlining operations and ensuring reliable staff-to-room communication. This integration creates a unified system that elevates overall hotel performance and guest service.

Editorial

Vodia's PBX is now certified for Microsoft Teams Direct Routing, enabling seamless integration between Teams and external communication systems. This certification eliminates the need for an external SBC (Session Border Controller), simplifying the process while improving reliability. Teams users can now make and receive calls from SIP devices and external networks, all while enjoying Vodia's advanced features like call routing, voicemail and SIP trunk management. This integration benefits industries such as healthcare, hospitality and manufacturing, enhancing communication capabilities across various environments.

Editorial

Vodia’s enterprise VoIP solution provides a versatile and scalable communications platform tailored to businesses of all sizes. The Vodia PBX enables high-quality VoIP calls, with features like scalability, robust security and a range of rich functionalities. Its adaptability across devices and cloud environments makes it highly flexible for diverse IT infrastructures. For hybrid workplaces, Vodia’s system supports multiple network interfaces, eliminating the need for VPNs by enabling seamless communication for remote and on-site staff. Integrating easily with major SIP-based devices and third-party tools Vodia helps enterprises streamline their workflows with unified communications across voice and messaging.

Tech

The Vodia PBX provides businesses with a comprehensive telephony solution designed for both on-premise and cloud systems, offering features like audio conference rooms, auto attendants, voicemails, call forwarding, and ring groups. A ring group, or hunt group, directs incoming calls to designated team members using strategies like simultaneous or sequential ringing, ensuring calls reach an available agent quickly. Vodia’s PBX supports multi-stage call routing, customizable ring melodies, CRM integration, and options like music on hold and call recording. Ideal for enterprises managing low-volume call groups, Vodia’s system enhances accessibility and call management efficiency for businesses worldwide.

Editorial

The Vodia On-Premise PBX (Private Branch Exchange) is a versatile communication solution that enables businesses to manage calls efficiently within their own network. It supports various operating systems and minimizes resource use while offering features like conferencing, instant messaging, and integration with mobile and VoIP devices. This system emphasizes data privacy, allowing companies to maintain control over their information, and provides customizable options for enhanced productivity. With its robust architecture, the Vodia PBX ensures reliability and easy backups, making it an excellent choice for businesses aiming to modernize their communication infrastructure while reducing long-term costs.

Announcement

Australia recently introduced a “right to disconnect” law allowing employees at larger companies to avoid work communications outside of set hours. Employees are now protected from having to respond to after-hours calls and emails, a rule which will extend to small and medium-sized businesses in 2025. Vodia Networks has supported work-life separation since launching its multi-tenant PBX system over a decade ago. Vodia’s app includes features such as Do-Not-Disturb (DND) modes and service flags, allowing employees to manage after-hours calls and redirect communications to different offices or voicemail as needed. These capabilities support productivity without compromising employee balance.

Announcement

The California Public Utilities Commission (CPUC) proposed a decision on September 13, 2024, introducing a new regulatory framework for VoIP providers: Digital Voice Nomadic (DVN) for nomadic services and Digital Voice Fixed (DVF) for fixed services. This proposal mandates different registration requirements for VoIP providers, similar to traditional telecommunications regulations. The Cloud Communications Alliance (CCA) opposed the decision, citing technical and regulatory conflicts with FCC policies. The outcome remains to be seen as stakeholders closely monitor the decision.

Tech

More than half-a-million people worldwide rely on the Vodia phone system for seamless unified cloud communications, offering features like call recording, SMS, conferencing, paging and the ability to separate work and personal calls—crucial in remote and hybrid work environments. Ideal for both enterprises and SMBs (Small-Medium Businesses), Vodia integrates with popular CRMs such as Zoho, Salesforce, Oracle, HubSpot and platforms like Microsoft Teams. To help users maximize their PBX experience, Vodia offers various resources, including a searchable Q&A forum, individual support tickets, detailed documentation and instructional videos, ensuring comprehensive support and ease of use.

Editorial

Amazon's recent decision to enforce a full-time return-to-office (RTO) policy contrasts with the growing trend of remote and hybrid work. While larger companies like Amazon can afford this shift, smaller businesses benefit from flexible WFH models. Vodia PBX enables companies to thrive remotely, offering a feature-rich, cloud-based phone system that connects teams from anywhere. With seamless CRM integration and powerful communication tools, Vodia supports organizations in their digital transformation. Learn why more than half a million users worldwide trust Vodia for their business communication needs.

Editorial

Managed Service Providers (MSPs) are essential partners for Vodia, as we collaborate closely to deliver the most innovative B2B phone systems in the industry. We continuously enhance our cloud PBX platform to maintain our leadership in cloud communications, making us the ideal choice for MSPs. We focus on both our exceptional software and building strong relationships with our partners, always seeking growth opportunities for them. As customer expectations and competition increase, we suggest MSPs leverage technologies like AI, automation and enhanced security to drive growth.

Announcement

Vodia has announced its integration with UPilot, a unified B2B CRM, allowing Vodia users to access call logs and recordings directly within UPilot, eliminating the need for external CRMs like Salesforce or Zoho. This integration provides a comprehensive suite of CRM features, including conversation intelligence, eSignature, forecasting, and more. UPilot, designed specifically for B2B companies, offers seamless integration without hidden costs or complex setups, enhancing business operations and driving growth. "We offer every growth-enabling feature without a ‘never-ending-upgrade-to-enterprise plan,’" says San Bhaskaran, CEO of UPilot.

Case Studies

Brandywine Technical Partners, a trusted technology provider in the Boston, has enhanced communication systems in eight Eastern Massachusetts schools by integrating Vodia's cloud-based solutions. Originally using outdated Windows programs for school bells, these schools now benefit from Vodia’s customizable bell schedules, door access control, emergency notifications and more. The deployment was seamless, offering significant improvements in safety, efficiency and operational flexibility. Vodia’s robust PBX features, including API customization, and easy deployment, make it a premier choice for innovative communication solutions.

Editorial

When transitioning to a new business communication system, it is essential to consider several key factors to ensure a successful shift. Start by determining your technology needs, focusing on scalability and flexibility to accommodate future growth. Evaluate the cost-effectiveness of potential systems, including installation, maintenance and overall ROI. Assess the features and integration capabilities with existing tools, as well as the user experience and training offered by vendors. Ensure the system's security and compliance with industry standards and consider the vendor's reputation and support quality.

Editorial

On-premise solutions continue to be vital for many enterprises due to their superior data security and control, essential for industries like finance and healthcare. They offer deep customization, fitting specific needs and legacy systems, and provide reliable performance, especially for latency-sensitive applications. Additionally, while cloud solutions have a pay-as-you-go model, on-premise can be more cost-effective in the long run for predictable workloads. This balance of security, customization, and cost-efficiency ensures on-premise remains a strong option amidst the growing shift to cloud services.

Case Studies

Locality Networks, delivers high-speed fiber optic internet and advanced tech solutions to homes and businesses. Seeking to enhance their offerings, they implemented Vodia’s multi-tenant UC PBX, which provides top-tier features like mobile extensions, web clients, texting and CRM integrations. This has enabled them to offer cutting-edge communication tools, enhancing customer productivity and satisfaction. The seamless deployment, robust call center features and excellent support from Vodia and partners have made this transition successful for their diverse clientele.

Announcement

Cove Central Communications announced its nationwide Technology Alliance Partner Program (TAPP) with Vodia in November 2023, aimed at supporting Managed Service Providers (MSPs) in delivering VoIP solutions. Since its launch, TAPP has seen significant interest, with Cove Central now providing VoIP solutions to over 30,000 users through regional MSP partners. The program addresses challenges such as FCC fees, compliance, and E911 configuration, simplifying VoIP deployment for MSPs. Jim Whittaker, Head of Technology, noted a projected revenue increase of 60% or more in 2024 due to TAPP.

Announcement

Vodia has announced the release of version 69.3.1 of its PBX, featuring enhanced robustness for challenging environments. This update introduces new supported devices, Prometheus support for graphs and call queue statistics and improvements in IVR with natural number pronunciation for languages like French. Other notable updates include simple agent login/logout, better call forwarding for internal numbers, and multiple push servers for resilience. Bug fixes address issues with ActionURL passwords, Grandstream device support, HTTP server information in REST API calls, and more. Users are advised to back up their systems before upgrading.

Announcement

Vodia now integrates with Grafana Labs®' technology to enhance observability in installations, addressing the needs of critical infrastructure environments like emergency services and healthcare. By integrating with Grafana's® scalable metrics, logs and traces solutions, Vodia ensures secure and reliable communication systems. This integration enables geo-redundant deployment and proactive incident response, supporting Vodia's commitment to IT security. Vodia also provides extensive support for implementing, monitoring and auditing these high-availability communication solutions, ensuring seamless integration with various platforms and adherence to stringent data protection measures.

Announcement

Vodia Networks, Inc. now integrates with NICE, the leading cloud-native customer experience (CX) platform, through the Session Recording Protocol (SIPREC). SIPREC is an open SIP-based protocol that records calls by establishing a session through a System Resource Controller (SRC) and Software Requirements Specification (SRS). This integration enables seamless recording and management of customer interactions across various data sources and channels. Vodia's cloud phone system, which introduced SIPREC in 2018, supports NICE Enlighten XO, an AI-driven platform that optimizes digital CX by analyzing conversations and prioritizing automation opportunities.

Tech

Business communication has evolved from manual switchboards and traditional shared lines to modern solutions like ring groups, which distribute incoming calls to multiple extensions simultaneously, ensuring no call goes unanswered. This enhances call handling, customer experience and resource utilization. To set up a ring group, identify group members, configure settings, adjust behaviors, and conduct test calls. Vodia Networks offers advanced cloud phone systems that streamline business communication with features like automatic call distribution and voicemail.

Editorial

Real Telecom, is a Canadian company specializing in Business Voice Communication (BVC) services. Partnering with Vodia, Real Telecom delivers cloud phone systems that enhance communication productivity for businesses across various sectors. Real Telecom's expertise spans, among others, to healthcare, manufacturing and management. In the supply chain sector, Real Telecom uses Vodia's platform to manage communication between customers and staff across different channels, resulting in both cost reduction and improved communication quality. The company emphasizes customer service and takes pride in offering BVC solutions tailored to each client's specific needs.

Tech

Unlock the power of multilingual communication with Vodia's Cloud Phone System, supporting up to 18 languages for transcription and translation. Our global commitment to innovation ensures accessibility to our feature-rich PBX worldwide. Using AI language models, Vodia enables speech-to-text and text-to-speech conversion in 18 languages. Seamlessly integrate languages like Arabic, Spanish, and Japanese into your Vodia PBX. Enhance customer service, streamline call handling and expand your global reach with our multi-language capabilities.

Editorial

How are Vodia's service provider partners gaining an edge in the competitive telecommunications market? By leveraging the innovative capabilities of Vodia, they're able to expand their market share, offer a diverse range of services and streamline their operations. As the telecommunications landscape evolves, service providers must adapt to meet the changing needs of their customers. With Vodia's robust architecture and minimal hardware requirements, service providers can ensure reliability, scalability, security and cost-effectiveness.

Editorial

In late September 2023, IDC reported significant growth in the global Unified Communications & Collaboration (UC&C) and Communications Platform as a Service (CPaaS) markets. UC&C encompasses solutions like Audio Conferencing, Desktop Sharing, Instant Messaging, IP Telephony, Video Conferencing, Voice, and Web Conferencing. Vodia's communication system seamlessly integrates many UC&C functionalities, enhancing collaboration, flexibility, and productivity for businesses. As a CPaaS provider, Vodia offers developers a cloud platform to add real-time communications features to their applications effortlessly.

Editorial

The real estate industry is evolving rapidly, propelled by innovative communication services that are revolutionizing property management, tenancy expansion and asset valuation. Vodia's smart communication solutions are at the forefront of this transformation, connecting real estate stakeholders with cutting-edge technology. Our comprehensive suite of connectivity and communication services is tailored to meet the diverse needs of the real estate value chain, empowering stakeholders with efficient and effective tools for seamless integration and enhanced operational efficiency.

Announcement

Vodia sales engineer Eric Altman recently attended Enterprise Connect 2024 in Orlando, FL, from March 25 to March 28, connecting with partners and exploring the latest trends in enterprise communication. With a focus on AI and contact centers, Eric participated in sessions discussing AI's role in call distribution and agent handling. The event showcased innovative solutions from various companies, including Vodia partners QuestBlue and Cyberdata, offering SIP trunking, messaging, voice, and IP endpoint services. Eric also engaged with Cove Central, highlighting Vodia's Technology Alliance Partner Program (TAPP) collaboration.

Editorial

Why is voice communication still a cornerstone in the digital age, amidst the myriad of communication channels available? Voice communication not only fosters stronger social bonds but also builds trust and connection with brands. It remains one of the critical channels of choice for consumers, ranking second only to email. Voice is immediate and provides a human touch, making it indispensable in customer service. In professional settings, especially with dispersed workforces, voice and video calls play a vital role in facilitating collaboration and maintaining connection. Whether entirely on-site, hybrid or fully remote, telephony serves as the cornerstone of communication systems.

Editorial

Vodia software transforms various devices into communication endpoints, seamlessly integrating text messaging capabilities for SMBs and enterprises. Partnering with industry leaders like QuestBlue and peoplefone, Vodia now provides turnkey solutions for MSPs, streamlining voice and SMS communication. Text messaging proves indispensable, offering instant connectivity, enhanced customer engagement, and cost-effective communication. With benefits ranging from appointment reminders to mobile marketing opportunities, businesses can leverage text messaging to stay relevant and connected in today's digital landscape.

Editorial

With cybersecurity threats on the rise, companies are increasingly turning to passwordless technologies for enhanced protection. At Vodia, we're at the forefront of this revolution, offering innovative passkey solutions that not only boost security but also streamline user experiences. Our passkeys eliminate the need for users to create and remember passwords, significantly reducing the risk of breaches. With passkeys, accessing your business communications is simpler and safer than ever before. Say goodbye to the hassle of password management and hello to a more secure future with Vodia.

Editorial

In today's rapidly changing business landscape, Small and Medium-sized Businesses (SMBs) face unique challenges magnified by the COVID-19 pandemic. The importance of technology in helping SMBs navigate these challenges and drive growth cannot be emphasized enough. Explore the essential components of an effective technology roadmap tailored to SMBs' needs, from leveraging cloud-based solutions to integrating innovative communication systems. This enables SMBs to streamline operations, enhance productivity, and achieve their business objectives in the face of evolving challenges.

Editorial

Set sail for unparalleled cruise experiences with the Vodia Maritime Communication Servers (VMCS). As cruise lines navigate the vast oceans, efficient and uninterrupted onboard communication is paramount. Our VMCS guarantees seamless connectivity at sea, offering advanced features like satellite internet access and robust data security. From personalized passenger communication to enhanced entertainment options, VMCS ensures that cruise lines can meet the demands of modern travelers while prioritizing safety and cybersecurity. Elevate your cruise experience with VMCS and embark on unforgettable journeys across the seas.

Announcement

Vodia and IONOS are set to showcase their collaborative communications solutions at IT Partners on March 13-14 in Disneyland Paris. This strategic partnership brings together cutting-edge technology from Vodia with the secure infrastructure of IONOS, offering businesses a comprehensive communications package. Attendees can explore their robust cloud communications system, designed to simplify operations and bolster security. Join them at booth A63 to discover how their innovative solutions benefit businesses of all sizes, from SMBs to enterprises and explore the future of efficient communication.

Announcement

Vodia Networks, Inc. has announced a significant enhancement to its integration with VoIP.ms, a leading provider of Voice-over-IP (VoIP) communication solutions. With this upgrade, users can now seamlessly send and receive VoIP.ms' SMS messages directly through the Vodia interface, consolidating voice and SMS communication in one platform. This development enables businesses to streamline operations, boost efficiency, and take advantage of features like automated mass SMS campaigns and targeted messaging. By leveraging VoIP.ms' competitive pricing, organizations can reduce overall communication costs.

Announcement

Vodia Networks, Inc. reveals its collaboration with Veriva Systems, a leading provider of CMS offering advanced features such as mobile and on-premise voice call recordings, AI-driven voice-to-text transcription and data analytics. This partnership guarantees thorough recording of business communications, ensuring adherence to banking compliance regulations, while seamlessly integrating mobile and office communication channels. Notably, sales calls originating from mobile phones are seamlessly routed through office landlines, eliminating the requirement for separate devices.

Editorial

Vodia's specialized phone system for healthcare optimizes communication, reducing wait times and simplifying staff tasks while ensuring data security under HIPAA and GDPR regulations. With features like appointment scheduling and Smart Fax, it enhances patient care and streamlines operations. Its flexible integration options make it a cost-effective solution for telemedicine, supported by a team of experts committed to delivering excellence in healthcare communication solutions.

Announcement

The Pulver Order, approved by the FCC in 2004, legalized VoIP, marking a pivotal moment in telecommunications history. It facilitated the integration of voice and data networks, revolutionizing communication and fostering a new era of innovation. This landmark decision unleashed a wave of entrepreneurial energy, propelling technologies like SIP into prominence and paving the way for the modern cloud phone systems we rely on today. As we commemorate this milestone, we celebrate the enduring legacy of the Pulver Order in shaping the dynamic landscape of communication.

Editorial

The transition to hybrid work models, alongside the ongoing work-from-home trend, is reshaping traditional office dynamics. CEOs are increasingly recognizing the importance of flexibility, with CFOs anticipating continued hybrid arrangements within their organizations. Remote work, accelerated by the pandemic, is expected to endure as a lasting legacy, reshaping the way we approach work indefinitely. Adaptable telephony solutions like the Vodia Cloud Phone System facilitate seamless communication in this evolving landscape.

Case Studies

Rival5 Technologies, has led Managed Cloud Communications since 2011. Transitioning from Enswitch to Vodia, they found flexibility and cost-effectiveness. Vodia's per-seat licensing and customizable software met their diverse client needs seamlessly. Deployment was easy and personalized technical support solidified Vodia as their preferred choice. This success story highlights Vodia's transformative potential for businesses seeking robust cloud phone systems.

Editorial

Vodia's voice communication servers are the backbone of digital transformation in public services and education. Ensuring immediate and secure connections during emergencies, Vodia's technology complies with legislative mandates like Alyssa's Law. Beyond schools, Vodia's impact extends to public safety, transportation, and energy sectors, providing robust and reliable communication solutions essential for mission-critical services.

Editorial

In 2024, the pandemic has solidified hybrid and remote work, with one-third of American remote-capable workers now operating from home full-time. A 41% adoption of hybrid schedules was observed last year, while only 38% of companies enforce full-time in-office work. Leverage the Vodia platform for a seamless transition to a cloud PBX system, ensuring robust, secure telephony for effective collaboration, regardless of your team's location.

Editorial

As remote work evolves, consider upgrading your telephony to the cloud with Vodia for a cost-effective solution. Vodia's OS-agnostic cloud phone system, with a decade of industry leadership, provides stability, scalability, and a rich array of features. Trusted by over half a million users worldwide, Vodia stands out as the ideal choice for SMBs and enterprises. Elevate your communication effortlessly with Vodia, the cloud solution designed for efficiency and resilience.

Announcement

The FCC recently closed the "lead generator" loophole to address the widespread issue of unwanted robocalls. New rules now mandate explicit consumer consent for robocalls, restricting each call to a single seller. This move is a response to the FCC's recognition of robocalls as the top consumer complaint. The FCC can now flag and block specific numbers, and telemarketers are prohibited from texting numbers on the U.S. Do Not Call Registry. Vodia's phone system stands out as an effective tool to minimize spam calls and enhance communication efficiency.

Editorial

In the battle against spam calls, the Vodia Phone System emerges as your defender. With an average of 17 spam calls per day in the USA, the need for robust protection is more critical than ever. Our PBX, equipped with advanced defense mechanisms, meticulously identifies and combats suspicious calls, offering tailored solutions for different scenarios. Whether it's rejecting outright, diverting to a mailbox, or initiating call screening, Vodia empowers you to take control.

Editorial

With 2 billion users, WhatsApp is transforming global communication, challenging traditional SMS. The question arises: Is WhatsApp surpassing SMS on a global scale? As businesses adopt its features, telecom and VoIP industries are undergoing a paradigm shift. Managed Service Providers (MSPs) must evolve, integrating traditional telephony with modern messaging for seamless communication. In this dynamic landscape, adaptability, integration, and cybersecurity are imperative for business success.

Editorial

In the competitive hospitality industry, Vodia's Hotel Phone System offers innovative efficiency for modern hotel management. Beyond traditional telephony, our cost-effective solution streamlines operations, reducing manual efforts and upgrading outdated PBX systems. With user-friendly interfaces and on-site support, Vodia ensures efficient system management, allowing staff to focus on exceptional services.

Editorial

Brandywine Technical Partners, a technology solutions leader in the greater Boston area, has been at the forefront of innovation for over two decades. Collaborating closely with Vodia, they have embraced SIP-based integration, transforming traditional voice systems into versatile solutions. President Yori Kasprzak praises Vodia's flexibility and open standards, emphasizing their role in campus solutions beyond voice.

Editorial

In the era of digital globalization, Managed Service Providers (MSPs) are crucial in guiding businesses toward success. With the workforce adopting hybrid environments, MSPs need to provide a complete set of services, covering anti-spam protection, cloud phone systems, and managed security. Continuously adding new services enhances the overall customer experience. By expanding into new territories across diverse industries and undertaking empowering branding initiatives, MSPs secure customer ownership and boost profit margins.

Announcement

Alyssa's Law, a crucial U.S. legislation, focuses on improving law enforcement response times during school emergencies. It requires the implementation of Silent Panic Alert Technology (SPAT) in public schools, integrated with VoIP and emergency lights, to enable swift communication with authorities in crisis situations. SPAT ensures silent alerts, even in areas without a local police department. Several states have already adopted Alyssa's Law, offering funding for system updates. Discover how Vodia, in partnership with CyberData, can assist in this endeavor.

Announcement

In this insightful podcast, CEO and President Christian Stredicke and Doug Green, Publisher of Telecom Reseller, discuss the profound impact of the Covid-19 pandemic on the way we work. They explore how cloud phone systems and video calling have become crucial tools in rebuilding teamwork and trust in a post-Covid workplace. These technologies have introduced spontaneity, humanity, and renewed enjoyment into professional life, bridging the gap between in-office and remote work environments.

Announcement

Fanvil and Vodia Networks are pleased to announce the expanded compatibility of Vodia's platform with the latest Fanvil models. This collaborative effort empowers Vodia's cloud telephone system to seamlessly integrate with these new SIP endpoints, offering robust compatibility with Microsoft Teams and essential telephony features for remote work. This partnership signifies a significant advancement in business communication solutions, with further high-quality services expected in the future.

Announcement

Vodia Networks and UC-Reseller are launching the 'Vodia Experts' LinkedIn group, fostering collaboration among Vodia resellers to share insights and best practices. This platform encourages participation from technical, sales, and marketing professionals, enabling them to showcase their integrations and gain support. Aiming on amplifying partner voices, the group plans to host webinars, promote member content, and provide a valuable source of industry knowledge.

Webinar

Teaming up with PromptVoice, Vodia resellers can easily deploy auto-attendant, in-queue, and on-hold audio solutions at scale, opening doors to new, profitable, and recurring earnings. The on-demand recording of the Vodia-PromptVoice webinar from June 20, 2023, "Differentiate Vodia with PromptVoice’s Innovative AI Voicing Solution" explains how MSPs can provide potent Customer Experience (CX) tools through the Vodia PBX.

Webinar

“At Vodia we’re all about innovation, and this includes the companies with whom we partner,” said Eric Altman, Vodia Sales Engineer. “2023 is the embarkation point for a massive sea change in tech and CX, with the eruption of ChatGPT and other AI deployments, and PromptVoice is at the vanguard...We hope all of our resellers will join us for this webinar and, hopefully, discover a new way to drive increased revenue during the second half of 2023.”

Editorial

PromptVoice’s Freemium model offers everything you’d expect from a classic Freemium proposition – the ability to give all customers access to basic functionality, free of charge, and then upgrade them through paid subscription packages that generate healthy incremental margin increases.

Editorial

“We were jumping on that train very early,” says Christian Stredicke, serving the MSPs, Vodia is marking a decade as a leader and pioneer in offering PBX software that effectively turns mobile phones, laptops, PCs and standard VoIP phones into clients everyone in an organization can use for communication.

Editorial

Our partner, Easy On Hold (EOH), based in Kalamazoo, MI, provides streaming music and messages on a custom marketing schedule for contact centers, enterprise-level corporations and small-medium size businesses via their phones and overhead environments. The company creates effective message on hold productions, auto attendant and IVR greetings, overhead announcements, and overhead music solutions. And they’ve got some great guidance for what to play and when for your callers during the holidays.

Announcement

PromptVoice sells its white-label service via the channel. It’s used by unified communications and contact center service providers and their resellers to provide professional recordings as part of their solutions. Vodia resellers can now profit from providing professional prompts, in-queue and on-hold audio recordings as part of their telephony solutions.

Editorial

At Vodia, we understand how important branding is to both enterprises and SMEs, and our phone system is perfect for any MSP, VAR, WISPs System Integrator and Interconnect looking to build and maintain its brand. We make it so our resellers can brand our apps, web interface and emails – it’s as easy as dropping in a logo or as in-depth as changing the web front end Email templates.

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce the interoperability of its phone system with two new innovative Htek products, the new Htek enterprise smart IP phone UCV20 and the company’s new enterprise smart video phone UCV22. The UCV20 and the UCV22 are innovative smart IP phones with a seven-inch multi-point touch IPS screen (1280×800 pixels for UCV20 and 1024×600 pixels for UCV22), built-in Bluetooth module and dual band Wi-Fi (2.4G/5G) module, covering all scenes.

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce the interoperability of its phone system with the Yealink Wireless Headset Series, which comprises the Essential DECT Wireless Headsets (WH62 & WH63), the Premium DECT Wireless Headsets (WH66 & WH67) and an entry-level Bluetooth headset (BH72).

Announcement

Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.

Announcement

“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”

Editorial

Even with so many ways to engage with a company or brand, including and particularly social media, today’s customers still prefer voice to connect with your business. So, the phone remains a core component of the customer experience, but many call centers are unaware 86 percent of their customers experience significant hold time when they do call. This is where high-value queues and on-hold content can vastly improve the customer experience.

Announcement

“We are the perfect solution for Avaya customers,” said Kyle Asbury, Director, Sales and Marketing, Vodia. “If you stay with Avaya, we’ll support you; if you want to go with another brand, we can help you migrate to both another IP phone brand and to our best-in-class, feature-rich, easy-to-deploy, robust and secure cloud PBX.”

Editorial

Another factor driving hybrid and remote work is inflation, 9.1 percent in the USA as of July 2022, while many economists are pricing in a recession for the euro zone either later this year or in 2023, with inflation in the zone forecasted at 8.3 percent for this year. With the price of goods and services lofted skyward by inflation, and the average price of a gallon of gas across the USA above $4.00 per gallon, working from home gives Americans the chance to reduce the amount of money they spend on commuting and meals and other incidental costs related to working on-site every day.

Editorial

In tandem with our cloud PBX, the Vodia app, available for Android and iOS, neatly and simply separates private and professional conversations. The app connects to your office phone system via a QR code, which is scanned in the app – once the QR code is scanned, all of the staff member’s office settings in the PBX are now included in the smartphone OS, and anything you could have accomplished with a desk phone in the office or with the softphone on your desktop can now be done with your smartphone.

Announcement

QuestBlue Is a Platinum IT Expo Sponsor - the QuestBlue Team Looks Forward to Greeting Expo Attendees at Booth 623, June 21st -24th

Announcement

Vodia is thrilled to announce its first live Lunch and Learn in over two years will be held at the Manhattan Hilton in midtown on Jun 24, 2022 from 9:00 AM to 4:00 PM.

Case Studies

Vodia is thrilled to present a case study about the successful installation of our cloud PBX at Primm Tax Services by Blue Sky Technologies in the reseller’s hometown of Jonesboro, AR.

Editorial

The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.

Editorial

With all this 21st century technology and the many “work from anywhere” requirements it satisfies, what about your phone system? For many of your clients and customers, your company’s phone number is the most direct and simplest way to engage with your organization. If your system is a traditional PBX, those old-fashioned wires make it so you’re anchored to your office if you want to make and receive calls, but there’s no need for this – you can move your entire phone system to the cloud!

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, and Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions tailored to customers’ industries, today announced their new partnership. Resellers and Managed Service Providers (MSPs) can now rest assured that their Vodia networks can interop with Alcatel Lucent Enterprise desk phones.

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce a partnership with Alhambra, a Tier 1 Optical IP Corporate Service Provider, specialist in Private Cloud, Datacenter and IP telephony based in Curitiba, Brazil. Vodia has successfully completed interoperability with Alhambra’s SIP trunks and Local, National and Toll-Free Telephone Numbers in all 67 Regions (DDDs) in Brazil. Alhambra can now offer its customers Vodia’s certified, award-winning VoIP telephone system with SIP Endpoints compatible with MS Teams and all the built-in telephony options required to work from anywhere.

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce one of its U.S. partners, AJA VoiceTech, will deploy the award-winning Vodia cloud PBX for its new hosted phone service, VoIPTango.

Announcement

Vodia Networks (“Vodia”), manufacturer of cutting-edge software-based telephone systems, is pleased to announce its 2021 Webinar schedule. A number of industry-leading companies will participate in the webinars, including CyberData, Fanvil, Quest Blue and Yealink. Each webinar will demonstrate the features and ease of use of the new version of Vodia’s industry-leading multi-tenant cloud PBX, version 67, which was released in February 2021. The webinars are designed for both resellers and end-users.

Announcement

QuestBlue, a provider of wholesale voice services, and Vodia Networks (“Vodia”), manufacturer of cutting-edge software-based telephone systems, are pleased to announce a joint SMS/MMS webinar on Thursday, April 1, 2021 at 10:00 am EDT. The webinar will take attendees through the process of sending and receiving SMS and MMS via Vodia’s Windows, Android and iOS Apps, highlighting the seamless integration and ease of use. Also discussed will be the strategic partnership between Vodia and QuestBlue announced in November of 2020.

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce it has successfully completed interoperability with SIPTRUNK, a BCM One company. SIPTRUNK, based in the Atlanta metropolitan area, is a premier SIP trunking provider for resellers, agents, dealers, and IT consultants selling SIP trunks.