Editorial

Vodia's Hospitality Phone System Solution: A Gateway to Modern Hotel Management

Published on:

December 8, 2023

In the competitive hospitality industry, Vodia's Hotel Phone System offers innovative efficiency for modern hotel management. Beyond traditional telephony, our cost-effective solution streamlines operations, reducing manual efforts and upgrading outdated PBX systems. With user-friendly interfaces and on-site support, Vodia ensures efficient system management, allowing staff to focus on exceptional services.

Is your hotel looking to improve guest services, reduce costs and build a stronger brand? Step into the realm of unparalleled hospitality telephony with Vodia’s state-of-the-art hotel phone system. Whether you operate a charming roadside desert motel or a global chain of five-star hotels, our in-house cloud hospitality phone system is designed to exceed your expectations.

In today’s fast-paced hospitality industry, speed and precision are paramount. “Fast” is the new buzzword: fast bookings, fast check-ins, fast and free Wi-Fi and fast responses to customer service needs and requests. Hotel patrons are driving hoteliers to upgrade their services and amenities to match guest expectations of convenience, immediacy, innovation, mobility and value. 

Modern guests expect more than just a comfortable stay. They seek free Wi-Fi, online bookings, mobile apps for managing reservations, and in-room tablets for seamless room service ordering. Hotels that have adopted newer technologies faster than their competition are more appealing to guests and increase the profitability and efficiency of their properties. This is why you should consider the Vodia Hotel PBX system. 

Why should you replace your current Hotel PBX System?

  • Cost Reduction: Cut down expenses with Vodia's cost-effective solutions.
  • Downtime Mitigation: Minimize disruptions and enhance reliability with our advanced hotel phone system.
  • PMS Integration: Seamlessly integrate with over 70 compliant Property Management Systems (PMS) used in hotels.
  • Cutting-Edge Features: Stay competitive by offering guests the latest telecommunication technology.
  • On-Site Support: Rely on our comprehensive on-site support to address issues promptly.
  • Efficient System Management: Simplify system management with Vodia's user-friendly interface.
  • Outdated System: Upgrade to a modern, feature-rich hotel phone system for improved performance.
  • Time Efficiency: Streamline telephony needs with Vodia's efficient solutions.
  • Cost-Effective Maintenance: Reduce yearly maintenance costs with our reliable and cost-effective services.

How Vodia Can Transform Your Hotel Communications

Quite simply, we can migrate your telephony to the cloud and offer a comprehensive solution tailored to meet your hotel’s needs. Unlike expensive hosted systems, our phone system meets anything and everything your hotel needs, and our Internet Telephony Service Provider (ITSP) significantly reduces the "cost of ownership" for hotels.

Vodia PMS integration enables our hotel phone system to integrate with over 70 compliant PMS systems used in hotels and other hospitality environments, such as Casona, Lolotel, Oracle, Protel and Shiji; our PMS functionality makes it so our phone system and a hotel’s PMS can synchronize the status of guests, rooms and other housekeeping functions between the system and the front desk.

Increased Efficiency through One Entry Point – the PMS

Vodia's hotel phone system revolutionizes hotel operations by seamlessly integrating with the Property Management System (PMS), eliminating the need for manual duplicate entries. This innovative two-way interface ensures real-time synchronization of guest details, rates, availability, phone usage and credit limits between the Vodia Hotel PBX and the hotel PMS. The result is a significant boost in efficiency, saving valuable time previously spent on administrative tasks and reducing the risk of errors. Hotel staff can now focus on delivering exceptional guest experiences while enjoying the benefits of an automated and error-free data management process.

Automated Housekeeping: Streamlining Room Management

By automating housekeeping functions through synchronized communication between the Vodia hotel phone system and the front desk, Vodia prevents overbooking, keeping your hotel in tune with the real-time availability of rooms. The introduction of maid codes initiated directly from hotel rooms is a game-changer, automatically notifying the front desk when a room is prepared for the next guest. This automation not only streamlines the housekeeping process but also enhances overall operational efficiency, allowing your staff to focus on delivering unparalleled service to your guests.

Cost Savings

Integrating the Vodia hotel PBX system with the PMS system enables your hotel to make use of Internet-based Session Initiation Protocol (SIP) trunks for external calls, resulting in significant cost savings for the hotel. Reduced telephony expenses make it possible for your hotel to pass on these savings to guests, making your business more competitive. Finally, if you're a multi-property hotel chain, integrating all of your onsite PMS systems with a single Vodia hotel phone system reduces infrastructure costs across the organization.

Special Hospitality Features of the Vodia Phone System

  • Check-in/Check-out of Room: Automatically clear mailbox, call lists and data after the guest checks out.
  • Credit Limit for Guests: Define the allowable cost for a guest on a room phone.
  • DND (Do Not Disturb): Sync the do-not-disturb (DND) status between the room and the hotel phone system.
  • Emergency Calling: Automatically redirect emergency calls from hotel rooms to the front desk (or an extension chosen by the administrator) so hotel staff can triage the emergency and relay pertinent information to emergency services (hotel room, parking access strategy, etc.).
  • Housekeeper Codes: Allow housekeepers to use room phones to indicate rooms have been cleaned.
  • Post-Call Charge: Implement a simple CDR mechanism emulating the RS-232 connection from legacy systems.
  • Restrictions: Define the numbers guests can call, including hotel extensions and/or external calls.

The result for your hotel and your guests? A serene night's sleep for everyone — guests, staff and management.

For more information on how to upgrade your hotel experience with Vodia's cutting-edge hotel phone system, please contact sales@vodia.com.

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