Smarter Hotel Communication: Vodia PBX Now Integrates with Shiji PMS
Published on:
May 23, 2025
Vodia now offers seamless integration with the Shiji Property Management System (PMS), empowering hotels to streamline operations, automate routine tasks, and enhance guest experiences through smarter communication. From check-in to check-out, the integration connects telephony with front desk functions—enabling features like personalized extension setup, automated call billing, room status updates via maid codes, and effortless room changes. With a secure real-time interface, no complex middleware, and support for cloud, on-prem, or hybrid deployments, the Vodia-Shiji solution is built for reliability, scalability, and modern hospitality.
In hospitality, seamless communication between systems is key to exceptional guest experiences and efficient operations. That’s why Vodia is proud to offer full integration with the Shiji Property Management System (PMS).
Digital transformation has been a core component of the evolution of businesses worldwide, and this is certainly true of the hospitality industry. Guest expectations are now driven by the convenience and personalization made possible by smartphones and Wi-Fi - as well as tighter integration with their room phones, as everything from housekeeping to room service, from checkout to billing, from restaurant reservations to spa appointments, can be managed almost instantly, and seamlessly, from guest devices. Hotels now require cutting-edge communication solutions that support the cooperation of guest devices (BYOD) and a hotel’s PMS.
Vodia VoIP and AI solutions enable hotels to provide guests with efficient, personalized,seamless experiences while improving operational efficiency and reducing costs. We understand how effective communication plays a crucial role in delivering exceptional guest experiences, leaving lasting impressions, and building reputations…ultimately, it all results in recurring revenue.
Shiji is a global technology company dedicated to providing innovative solutions to the hospitality industry. Built on the Shiji Platform, the only truly global hotel technology platform, Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions serving over 91,000 hotels worldwide. With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, including Belmond, Hyatt, Mandarin Oriental, and Marriott.
By connecting the Vodia PBX to the Shiji PMS, hotels can streamline guest communication, automate daily tasks, and eliminate the gaps between telephony and front desk systems. Whether it’s check-ins, room changes or billing, the Vodia-Shiji integration ensures your hotel staff can focus on service, instead of system management.
Key Integration Features
The Vodia-Shiji integration meets the real-world needs of hotels. Its extensive menu of robust communication features helps streamline the entire guest experience, from check-in to check-out and everything in between.
Room check-in: When a guest checks in the room extension gets the name of the guest, as well as activates the account for calling, including whether it is allowed to make international calls or not etc. With the name, it also makes it easy to identify the guest immediately when calls are made to the front desk or any other hotel service. Also, if a mobile phone number had been provided, the guest’s phone number is linked to that extension for any calls to the room if the guest is out, including access to his/her voicemail. If the guest email has been provided during check-in, then that is also linked to the extension and the guest can get emails regarding his/her calls, including missed calls, or voicemail etc. And much more.
Room check-out: When the guest is checked out, the phone extension is cleaned up. All call logs, voicemail, history, chat, recordings etc. are cleared and the extension made inactive.
Room move: If the guest changes the room, all the phone extension information of the guest, like call logs, voicemail, chats etc. are moved to the new room and removed from the old.
Call accounting and billing: All guest calls are posted back to the Shiji PMS for accurate, automated billing, obviating the need to manually reconcile phone charges.
Maid codes: Maid codes can be assigned that the maid can dial from the room to mark the status of the room as dirty, clean or inspected etc. that is fed back to the PMS system for automatic update of the room status and who updated it.
Reliability and Simplicity
Unlike proprietary or one-off integrations, Vodia’s interface with Shiji uses a secure, real-time communication protocol to exchange data between the PBX and PMS. This means fewer points of failure, faster response times, and better data accuracy across hotel systems.
The integration is also well-documented, easy to configure, and requires no custom code or complex middleware. It’s designed to work out of the box with Shiji, making deployment fast and straightforward for hotel IT teams and service providers. You can find out more in our documentation.
A Scalable Solution for Hospitality
Whether you operate a boutique hotel or a large multi-property chain, the Vodia PBX gives you all the flexibility and scalability you need - on-prem, in the cloud or in a hybrid ecosystem. With the Vodia-Shiji integration, you have a powerful, future-ready communications solution that works hand-in-hand with your hotel.
The Ultimate in Hotel Communications
If your hotel runs on Shiji PMS, the Vodia-Shiji integration will supercharge your communications. If you’re looking for automation, accuracy, security, and increased productivity, look no further. All your staff will need to do is turn down the beds and leave chocolates on the pillows.
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
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