Vodia’s latest integration with ActiveCampaign brings together a powerful cloud PBX system and a leading customer experience automation platform. This integration enables businesses to automatically track and manage customer interactions by creating and updating contacts based on call activity, recording detailed call information, and linking calls to the appropriate users within ActiveCampaign. By combining Vodia’s advanced telephony features with ActiveCampaign’s AI-driven marketing and sales automation tools, companies can deliver more personalized experiences, improve team productivity, and drive growth through smarter, data-backed communication.
Vodia is pleased to announce our best-in-class phone system now integrates with ActiveCampaign, an industry-leading automation platform for sales and marketing.
Earlier this spring we announced our integration with CallSmart, an AI communication platform for dental and healthcare practices, and with the Shiji Property Management System, a PMS that empowers hotels to streamline operations, automate routine tasks, and enhance guest experiences. The ActiveCampaign is part of our ongoing effort to provide Vodia customers with the integration of our PBX with the world’s best business communication platforms.
Helping Companies Automate Growth
ActiveCampaign’s intelligent marketing automation platform helps nearly 200,000 customers worldwide derive more from their marketing and sales efforts. ActiveCampaign automates many behind-the-scenes processes to deliver engaging, optimized customer experiences.
The ActiveCampaign platform features integrated AI and machine learning to help generate on-brand content almost instantly. It takes email and marketing to the next level by automatically getting the right content to the right audiences. And, thanks to ActiveCampaign’s robust reporting and tracking features, users can see how each customer interacts with each campaign, for data that inspires actionable improvements and, ultimately, sales growth.
ActiveCampaign Integration
Our integration with ActiveCampaign enables users to automatically track call details and manage customer interactions - it automatically creates and updates contacts in ActiveCampaign based on call data, records call details, then associates calls with the appropriate contacts and users. New contacts are created with name and email placeholders and added to a list titled “Vodia Calls.”
Integration Features
The Vodia-ActiveCampaign combines the powerful ActiveCampaign automation platform with Vodia’s full suite of robust telephony features.
Automatic Contact Creation: creates new contacts in ActiveCampaign when calls are received from unknown numbers
Call Analytics: captures call duration, outcome, direction, and assignment
Call Tracking: records detailed inbound and outbound call information
ActiveCampaign is a leading customer experience automation platform that helps businesses meaningfully connect with their audience through email marketing, automation, and CRM tools. Serving over 180,000 customers worldwide, ActiveCampaign empowers companies to create personalized experiences that drive growth and loyalty at every stage of the customer journey.
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
The Queue Overview Analytics Dashboard provides businesses with a powerful tool to monitor and optimize call queue performance. It delivers real-time insights into agent activity, queue metrics, and live call distribution, while also offering historical analytics for trends in call volume, agent efficiency, and abandonment rates. Key features include detailed agent performance breakdowns, configurable historical reporting, interactive charts, and multi-queue monitoring, enabling managers to identify bottlenecks, improve service levels, and enhance overall productivity. With this dashboard, organizations gain actionable data to streamline operations, strengthen internal communications, and drive measurable growth and profitability.
Even in 2025, area codes remain important for personal and business communications. People move frequently but usually keep their original phone numbers because changing them is inconvenient and tied to banking, two-factor authentication, and multiple online accounts. For PBX administrators, area codes are essential for routing calls accurately, displaying the correct caller ID, and managing costs. Vodia PBX simplifies area code management with pattern-based dial plans, automatic updates, and smart trunk selection. This ensures that calls reach the right destination efficiently, maintain a local presence to increase pickup rates, and provide reliable communication both in North America and internationally.
Vodia’s PBX now integrates with Keycloak OpenID Connect, providing secure single sign-on for users so they can access all connected applications without repeated authentication. Logging out from one application automatically logs the user out of all connected systems, simplifying user management and improving security. Keycloak, a Cloud Native Computing Foundation project, supports standard protocols including OpenID Connect, OAuth 2.0, and SAML, offering enterprise-grade identity and access management. To ensure proper integration, Keycloak user emails must match the corresponding PBX extension emails. Complete guidance is available in the Vodia Keycloak integration guide.
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