Vodia sales engineer Eric Altman recently attended Enterprise Connect 2024 in Orlando, FL, from March 25 to March 28, connecting with partners and exploring the latest trends in enterprise communication. With a focus on AI and contact centers, Eric participated in sessions discussing AI's role in call distribution and agent handling. The event showcased innovative solutions from various companies, including Vodia partners QuestBlue and Cyberdata, offering SIP trunking, messaging, voice, and IP endpoint services. Eric also engaged with Cove Central, highlighting Vodia's Technology Alliance Partner Program (TAPP) collaboration.
Vodia sales engineer Eric Altman visited a number of Vodia partners at Enterprise Connect, held in Orlando, FL, from March 25 through March 28. Enterprise Connect, the largest enterprise communication trade show in the USA, brings corporate IT decision makers together with analysts, channel partners, consultants and vendors. This year’s event gave attendees a widescreen view of the newest ideas and trends in IT, including five new conference tracks: AI & Automation, Data & Analytics, Employee Experience and Vertical Industry Focus.
According to Eric, the primary focus at Enterprise Connect was AI and contact centers. He attended a few sessions in which AI capabilities were discussed, topics such as how AI can help distribute a call properly and how an AI agent can handle a call. The takeaway? Not only is AI being deployed to better distribute calls in a call center, in a somewhat similar fashion to skills-based routing, but it can replace live, human agents - it will become hard to tell the difference between AI agents and human agents, especially as the technology continues to improve.
“There are companies that can now provide these agents to take comments from callers and either redistribute the call to the correct ‘person’ or take the call to its successful conclusion,” Eric says, “not unlike what a live, human agent would do.”
Enterprise Connect also featured a number of companies offering collaboration and work from home solutions alongside other components, including Vodia partners QuestBlue, which provides a universal platform for SIP trunking, messaging and voice, and Cyberdata, an IP endpoint company and a provider of SIP paging. Eric also got to visit with another Vodia partner, Cove Central; in November, 2023, Cove announced its Technology Alliance Partner Program (TAPP) with QuestBlue and Vodia, part of its nationwide effort to support Vodia’s industry-leading cloud phone system.
For more information, please contact Vodia, sales@vodia.com,+1 (617) 861-3490.
About Enterprise Connect
For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit enterpriseconnect.com. Enterprise Connect is brought to you by Informa Tech.
About Vodia Networks
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Visit Vodia on LinkedIn, Twitter and YouTube.
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