As remote and hybrid work environments continue to evolve and work from home becomes the new norm, ensuring your team and stakeholders have everything they need from your operations is crucial. How do you pivot to create and deploy the most effective system possible? How do you make it so everyone has easy access to the collaboration and communication tools they need? 

Getting off the ground doesn’t have to be inordinately complex or expensive. In most cases, upgrading your existing communications system is all that's required. Concerning telephony, if you’re still using a landline you should consider switching to the cloud. Finding the right partner for this transition can make your communications system more efficient and resilient while reducing telephony costs. What should you look for? Here’s a list of what you need to know and why Vodia is your best choice when you move to the cloud.  

Voice over Internet Protocol (VoIP)

Firstly, let’s take a look at Voice over Internet Protocol (VoIP), which enables communication over the Internet. VoIP allows you to make voice calls via high-speed Internet, as opposed to an analog or “regular” phone line (you’re already using VoIP if you make WiFi calls from your smartphone). 

When you make a VoIP call, your voice is converted into a digital signal to be sent over the Internet; if you call a landline, the signal is converted into a regular telephone signal so the recipient of your call can connect with you. VoIP calls can be made from any IP endpoint, including computers, IP desk phones and mobile devices. VoIP calls are made via the cloud, which is where you need to be to enable work from home and other types of dispersed or hybrid work environments. Cloud telephony is less expensive than analog phone lines, more robust and more secure, improving communications while saving money. 

The Vodia Cloud Phone System makes IP phones, laptops, mobile phones, PCs and tablets into endpoints perfectly suited for the communication needs of any SMB or enterprise. Our system is OS agnostic, so you can use any OS, including Android, iOS, Linux, MAC and/or Windows. 

Deployment Options

Your partner should understand your needs and your goals and should be able to help you install and maintain a cloud telephony solution that saves time and money while helping your business grow, whether your team is onsite or working from home. Look for an experienced provider with a vast network of outstanding Managed Service Providers (MSPs) (such as ours). Vodia has been an industry leader for over a decade with a reputation for the most feature-rich, robust, secure cloud phone system on the market and the kind of personalized support on which our customers have come to rely. We constantly seek to improve and strengthen our software to ensure users always have access to the most innovative features. 

A Stable, Fully-Supported System

You need a provider who can guarantee you uptime. If you’re moving your business communications system to the cloud, your goal is business continuity and resilience. You need a provider who can give you the highest-caliber performance. Vodia provides companies with a powerful, out-of-the-box cloud phone system built with secure infrastructure for scalability and the highest reliability in the industry. And, of course, you get our white glove support. 

Features

Every organization has its particular needs, concerning features when considering a move to the cloud. Vodia is the most feature-rich cloud phone system available. We give you an incredible array of features to choose from, including audio conference rooms, overhead paging, mailboxes, ring groups and…our phone system also supports texting via compatible SMS providers. Here are just some of the features available with the Vodia Cloud Phone System: 

Core Features 

• SIP Trunk/Gateway Support
• Mobility-Android and iOS App
• Vodia App Windows Client
• Call Routing by DID & CID (DDI)
• Receive Voicemail via Email
• Call Transfer (Blind & Attended)
• Intercom/Paging
• Call Parking/Pickup
• WebRTC
• SMS Messaging

Office Productivity

• Instant Messaging/Text Chat (User interface)
• User Presence (BLF Phone, User interface)
• Auto Attendant/Digital Receptionist
• Ring Extension & Mobile simultaneously
• Integrated Fax Server (Outbound faxing and Fax to Email)
• Easy Management of IP Phones & Softphones
• Automatic Plug & Play Phone Provisioning
• Vodia Apps: WebRTC Client, Android, iOS Windows
• Sync with Office 365 (Users’ Phonebook)
• Web Conference Dial-In

Call Center Features

• Live Call Logging
• Click2Call (Google Browser Extension)
• Call Queue Group Rights Management
• CRM Integration (SalesForce, Zoho, Nutshell and more)
• Call Queuing
• Real-Time Statistics & Monitoring
• Supervisor Agent Status Override
• SLA Alerting
• Agent Group Wallboard
• Callback option

Enterprise Features

• Connect Remote Offices (Bridges)
• Built-in Redundancy 
• Hotel PBX Features (incl. Fidelio Certified)
• Multiple Domains 
• Monthly billing (FreshBooks, Stripe) 
• RPS (Remote Provisioning Server) Yealink, snom, Fanvil, Htek, Grandstream 
• Zoiper Automatic provisioning (Hosted license)
• Counterpath Automatic provisioning (Hosted license)
• Voicemail Transcription (Google API) (Hosted license)
• SMS

Integration/Customization

You should be able to build the communications system that best suits your business. This includes selecting the apps you need for your operations, including third-party services and solutions using APIs and SDKs. The prevalence of Microsoft Teams worldwide since the COVID-19 pandemic is just one example of how businesses depend on third-party software to manage their communications. Vodia integrates seamlessly with MS Teams and with FreshBooks, HubSpot, Nutshell, Zammad and Zoho, among many others. You can also deploy Vodia straight from AWS, from the DigitalOcean marketplace and Vultr.

Compliance/Security 

Any provider you choose has to give you a private, secure phone system and one that’s compliant with your industry. Every communications system must meet the European Union General Data Protection Regulation (GDPR) and System and Organization Control (SOC) 2 requirements and, if you’re a U.S. medical organization, you need a HIPAA-compliant system. 

The Vodia Phone System meets the GDPR and SOC 2 requirements, making our telephony solution one of the most secure available in the market. As for the security of your data, we don’t use external frameworks and open-source packages, we create a code every user can trust. At every stage of implementation, we ensure data privacy and IT security, to make sure your data is safe. And we’ve been HIPAA compliant since 2020. We also protect you from spam calls, creating a peaceful and productive environment for your team no matter where they’re working. 

Finally, now that passkeys are available on most browsers, administrators and users can access our cloud phone system securely. 

Vodia, Your First and Best Choice in the Cloud

With the Vodia Cloud Phone System, it’s never been simpler or more cost-effective to move your telephony into the cloud with an incredible array of features, incomparable uptime and data security. Whether you’re a small business or an enterprise seeking the industry’s most reliable, scalable system, our phone system should be your first and only choice. More than half a million people are using Vodia worldwide. Discover why, by reaching out to us at sales@vodia.com, or giving us a call at +1 617-861-3490.