Tech

Planning a Vodia Cloud Phone System Configuration

Published on:

April 4, 2022

If you're thinking about moving your phone system to the cloud, now is the perfect time, especially since the FCC's retirement of POTS lines goes into effect in August 2022. Cloud systems offer incredible features legacy systems don't, and Vodia is the ideal solution for businesses of any size. With up to 80 percent potential cost savings and enhanced collaboration for remote teams, Vodia’s cloud PBX offers everything from call queues to CRM integration. By using features like extension numbering, ring groups, and advanced call queues, businesses can create efficient, user-friendly phone experiences. Find out how to get your phone registered today.

Thinking about moving your phone system to the cloud? In many cases, you won’t have a choice come August 2022, when telecom services providers will forever retire plain old telephone service (POTS) lines, per the FCC, and their customers will have to find another type of service. There’s never been a better time to move to the cloud and leverage the myriad advantages it offers businesses of any size. And there’s no better system to deploy than Vodia.

The evolution of your phone system from a legacy system to a cloud PBX gives you an incredible array of features, some of which aren’t available with a legacy system, as well as the possibility of reducing telephony costs by up to 80 percent. Overall, cloud phone systems make sure your team can collaborate no matter where its individual members are working while providing your customers with a seamless and easy-to-navigate call journey. Let’s talk about what you’ll need to move to the cloud.

Extension Numbering

When installing your new cloud phone system, the first order of business is a numbering plan to assign an extension number to each end user. Vodia supports numbering from two digits (20, 21, 22…) to five digits (20000, 20001, 20022…). Extension assignments are the purview of the administrator, but SMBs often prefer two- or three-digit plans, while larger enterprises, particularly those with offices in more than one country, usually select four-or five-digit plans to provide extensions to all users within the organization. Vodia has “system extensions” set by default; these can’t be included in a range of user extensions:

  • 700– Conference Bridge
  • 777– PIN protect IVR
  • 888– Fax FXS/ATA
  • 999– Voicemail

The Vodia phone system also includes “virtual extensions” for call queues, digital receptionists and ring groups. These can be clustered in a single range, such as 800 to 899, so you can hold 800 to 820 for call queues, 821 to 840 for digital receptionists and 841 to 860 for ring groups.

IVR – Digital Reception

IVR, also known as digital receptionist/auto attendant, can create a multi-layer system for callers to connect with a desired department/extension. Your company’s culture will dictate if calls are immediately answered by a representative or agent or routed through digital reception. Either way, every level within your system must have an extension number, so you’ll need to consider this when putting together your numbering plan.

Ring/Hunt Groups – Call Queues

Hunt groups are used to distribute inbound calls to agents and are typically used for simple, low-call-volume groups. The PBX calls the agents in stages, making it possible to escalate calls to more and more extensions; if the call doesn't get picked up, it will ultimately be sent to a programmable destination – this can be an internal resource, like a mailbox, or another group or an external number.

Call queues, however, give even the smallest of SMBs the opportunity to give callers an enterprise-level call experience. Call queues give you:

  • Different polling strategies
  • Specific music on hold and intro prompts
  • Queue position announcements
  • Callbacks
  • Agent wrap-up time
  • SLA timers and reports
  • Queue-specific queue recording

Vodia gives you numerous insights into your queue which you can use to make decisions pertaining to how callers experience your organization, how long they wait to speak with an agent, how long they speak with an agent, etc.

The Most Feature-Rich Cloud Phone System, Period

Since our company’s inception, we have empowered and supported numerous businesses worldwide, both small and large, by providing these organizations with our best-in-class cloud and on-premises IP PBX technology. The Vodia phone system comprises the most complete suite of robust business telephony features for on-premises and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, CRM integration and Microsoft Teams integration. You can find a comprehensive list of features here.

Our award-winning software turns any mobile phone, laptop, tablet or PC into a VoIP client employees can use for their everyday communication needs, from anywhere, anytime. Our proprietary, built-from-the-ground-up PBX offers true cloud multi-tenancy, integrations with MS Teams, FreshBooks, Zoho, HubSpot and Salesforce, SMS, a desktop softphone app and Android and IOS mobile apps. If you’re looking for a feature-rich, rock-solid solution for your organization, Vodia makes it possible to work from anywhere and keep your team seamlessly connected and collaborating, today and tomorrow. We’d be delighted to put you in touch with one of our outstanding resellers. Contact us, sales@vodia.com.

Latest Articles

View All

Why Browser Calling is the Future of Business Communication

Vodia’s browser calling solution allows businesses to make and receive VoIP calls directly from any web browser, eliminating the need for apps or desk phones. It offers convenience, cost savings, and a wide range of features including chat, voicemail, call transfers, conference calls, video calls, and CRM integration. The system is secure, operating entirely within the browser to reduce exposure to malware, and scalable to support remote and hybrid work environments. With easy setup through the Vodia PBX web interface, organizations can streamline communication, improve productivity, and provide employees with a flexible, reliable, and fully integrated business communication experience.

August 13, 2025

Building Intelligent Voice Response Systems with Vodia's JavaScript IVR

JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.

August 11, 2025

Get The Support You Need Easily Through The Vodia Help Center On Jira

Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.

August 7, 2025