Unlock Smarter Workflows with the Vodia and monday.com Integration
Published on:
June 20, 2025
Vodia’s latest integration with monday.com combines powerful business communications with an intuitive, AI-driven CRM platform used by 61 percent of the Fortune 500. This integration automatically logs inbound and outbound calls from your Vodia PBX directly into monday.com boards, creating and updating contact records while maintaining detailed call histories. Designed to streamline workflows and enhance collaboration, this seamless connection helps businesses save time, reduce manual data entry, and improve productivity through smarter communication management.
At Vodia, we are committed to the integration of our industry-standard PBX with the world’s effective business platforms, and we are excited to announce our newest integration with monday.com.
A Smarter Way to Work
monday.com is an intuitive, AI-powered CRM used by 61 percent of the Fortune 500 to improve enterprise workflows. The company’s “AI blocks” are pre-built AI functions monday.com has made accessible and integrated directly into its workflow and automation tools. In project management, for example, monday.com AI provides risk mapping and predictability analysis, helping users better manage projects - even those without deep technical expertise. The company was named a 2024 Gartner® Magic Quadrant™ Leader for Collaborative Work Management.
Integrating the Vodia Phone System with monday.com
This integration combines monday.com’s collaboration tools with Vodia’s robust, secure and feature-rich business communications solution used by more than half a million users worldwide.
Our integration automatically logs call activities from your Vodia PBX to monday.com boards, capturing both inbound and outbound calls and creating contact records automatically. It keeps detailed call histories with outcomes, durations, and timestamps.
Integration Features
Auto-Created Columns for 'Activities Board': the integration will automatically create these columns if they don't exist:
call_outcome (status column): call result with predefined options.
duration (numbers column): call duration in seconds.
Automatically associates call activities on the 'Activities Board' with the corresponding contacts on the 'Contacts Board'.
Automatic Contact Management: creates new contacts automatically when calls are made to/from unknown numbers.
Comprehensive Call Logging: records call details including duration, outcome, start/end times, and call direction.
monday.com CRM user assignment: associates calls with the appropriate monday.com CRM users/agents user when email addresses are configured at the extension level.
Smart Outcome Detection: maps SIP response codes to meaningful call outcomes (connected, no answer, busy, etc.).
Everything You Need for Collaboration and Communication
At Vodia, our vision is a digitized world in which AI and telephony combine to give businesses everything they need to communicate, thrive, and grow, and we continue to realize this vision with the continued innovation of our best-in-class PBX and our integrations with the world’s best business platforms. Find out more about what we’re doing and where we’re going - and where we can take your business. Get in touch with us at sales@vodia.com, or call us at +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
Video conferencing is widely used, but rarely examined in terms of where it runs and who controls the infrastructure behind it. In many cases, video traffic is handled by external systems, introducing dependencies that are often overlooked. This piece explores how integrating Jitsi directly into the PBX brings video into the same environment as voice and communication management, giving organizations clearer boundaries, reduced reliance on third-party platforms, and greater control over how communication is handled.
Skills-based routing in V70 helps ensure incoming calls are matched with the most qualified available agents based on defined skills, language, and expertise. By combining IVR input with intelligent call distribution, organizations can reduce unnecessary transfers, improve first-contact resolution, and shorten handling time. With V70, skills can be defined directly within the PBX, allowing teams to set thresholds, prioritize expertise, and control how calls are routed across departments, queues, and different operational environments.
PBX snapshots in V70 provide a reliable way to capture system state before changes are applied, enabling fast recovery, controlled rollback, and more predictable system management when updating configurations, testing call flows, or operating across multiple tenants. By preserving a point-in-time version of the system, administrators can reduce the risk of disruption, restore services quickly when issues arise, and maintain stability while making ongoing changes in complex communication environments.
.svg)
