Vodia founder and CEO Christian Stredicke sat down with Doug Green, publisher of Technology Reseller News, to discuss the juggernaut of AI and how it’s becoming ever more important in business communications. Vodia is currently working on the intersection of AI and business phone systems, and Christian sat down with Doug to examine the current landscape and discuss the Vodia AI roadmap. 

AI is going to become a core component of the Vodia PBX. Vodia recently announced version 69.5.6 of its industry-standard PBX, which includes key updates specifically for AI, including real-time AI integration with OpenAI and call transcriptions through the Whisper API. “Imagine a world where users can simply say, ‘Connect me to accounting’ instead of navigating complex menus. That’s where AI is taking us,” Christian says. 

The deployment of AI continues to increase exponentially worldwide. According to Precedence Research, the global AI market was $638.23 billion in 2024 and is expected to reach approximately three-and-a-half trillion dollars by 2034. For Vodia, the exciting question we continue to address is, how can we use this technology within the context of our PBX? The answer is, we are trying to use it everywhere. 

Doug begins the podcast with a rather pointed observation: “today we’re going to have two words that, interestingly enough, are seldom used in the same sentence, that is ‘AI’ and ‘PBX.’ I love that you actually put these two topics together.”

“We want to understand it and use it very productively,” Christian says. “It’s important for every company to understand it. I think it has huge potential for the future.” 

Simply put, keypads may ultimately be replaced with (spoken) keywords - this will of course drive CX to higher plateaus, once user acceptance catches up to the technology and customers become used to the effectiveness and immediate response voice commands provide.  

“We are at a point in time where certain things can be automated very well,” Christian says. “For example, you say, ‘I want to talk to sales - boom, you get transferred to sales.’” At this point in our AI journey, Vodia is working to discern exactly where AI will streamline communications and increase productivity, as opposed to instances where its application might be considered overreaching. “We have to find out, over the coming months and years, where we have a good customer experience.” 

Doug observes that, “market by market, there’s going to be a specific application in each market for AI.” 

“For me that’s crystal-clear,” Christian replies, “so there’s a lot of detail work to do, in each industry and maybe for every single client.” Christian also makes an analogy to the 1990s, when every company needed a web page and needed someone to build it: “I think that is what’s coming with AI. Companies see the need for AI, but don’t really know ‘how to do it,’ so people with experience with it can really help to AI-enable those companies.”   

So when it comes to AI and the Vodia PBX, what is Vodia’s mission? “We’re trying to provide a tool for adopting AI in day-to-day business,” Christian says.  

A link to the podcast is available here. 

For more information about how we’re reinventing the business phone system with AI capabilities, please reach out, sales@vodia.com, +1 (617) 861-3490.

About Vodia

Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.