Vodia at Enterprise Connect 2025: Embracing AI and Advancing Communications
Published on:
March 26, 2025
Vodia Sales Engineer Eric Altman attended Enterprise Connect 2025 on March 18 and 19, where he connected with partners and gained insight into the future of enterprise communications. AI was the clear focus of the event, with discussions centered on agentic systems, chatbots, and generative technologies. “It was certainly the main element in the atmosphere,” Eric noted. He also shared his excitement about Vodia PBX version 69.5.6, which includes real-time AI integration with OpenAI and call transcription using the Whisper API. The event confirmed that AI is rapidly becoming a core component of modern communication platforms—and Vodia is well-positioned to lead the way.
Vodia Sales Engineer Eric Altman attended Enterprise Connect 2025 on March 18 and 19, where he had a chance to meet with Vodia partners and get a sense of where enterprise communications are headed as we near the end of the first quarter of the 21st century.
“AI is definitely the buzzword - agentic, chatbots, generative…it was certainly the main element in the atmosphere! I had a chance to hear some very interesting speakers and some fascinating keynotes. Things are moving at a rapid pace.”
John Zador, 888VoIP
“I’m excited about what we’ve accomplished with AI so far,” Eric added. “Vodia PBX version 69.5.6, the newest version of our phone system, includes important updates specifically for AI, including real-time AI integration with OpenAI and call transcriptions through the Whisper API. I believe AI is going to become a core component of the Vodia PBX, and I’m truly excited about the possibilities. This is just the start for us.”
Vodia has begun publishing a series of in-depth articles about its robust features, including a post about its REST API and another about the impeccable security of its PBX. Upcoming posts include an article about the Vodia web user portal and a spotlight on CDRs and call recording.
Joel Goldstein and Abe Landau, Telego
Vodia will soon launch its new podcast, “Vodia - Giving Voice to Our Partners.” Eric Altman will chat with Vodia partners, both MSPs and SIP providers, to chat about their companies and discuss their plans and goals. Vodia has been a staunch supporter of the channel since its inception, and the company believes the podcast is an excellent way to assist its partners with their marketing. To speak with Eric about the podcast, please contact him, ea@vodia.com, +1 (617) 861-3490, ext. 451.
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
A business phone system with working hours gives companies a practical way to protect employee well-being while maintaining high service standards. With Vodia PBX, employees can set individual schedules based on their time zone, forward calls to mobile devices during working hours, and route calls after hours to voicemail, queues, or designated team members. Features like Do Not Disturb, call routing by day of the week, and presence visibility let teams manage availability without sacrificing responsiveness. Whether it’s handling peak-hour demand with call distribution or disconnecting during evenings and holidays, Vodia helps organizations support work-life balance without compromising communication quality.
AI is transforming how SMBs manage their phone systems by removing the traditional barriers to customization. With the Vodia PBX, businesses can now create dynamic call center analytics dashboards, define custom call flows, and generate detailed performance reports without needing scripting skills or developer support. This empowers smaller teams to take full control of their communication infrastructure, adapt quickly to operational changes, and gain real-time visibility into agent performance and customer interactions. By combining flexible PBX features with accessible AI tools, Vodia enables a smarter, more agile approach to business telephony that improves both internal efficiency and the overall customer experience.
Vodia PBX now integrates seamlessly with Freshdesk, an AI-powered customer service platform used by over 73,000 companies worldwide. This integration combines intelligent ticketing and automation with enterprise-grade telephony, enabling automatic contact creation, detailed call tracking, and streamlined agent workflows. By improving call center efficiency and customer interaction management, it helps businesses enhance productivity and customer satisfaction. Vodia continues to strengthen its ecosystem with integrations to leading business software, delivering top-tier cloud PBX solutions.
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