Freshdesk is an AI-powered platform developed by Freshworks for cutting-edge customer service. By integrating with Vodia PBX, Freshdesk now becomes even more powerful, combining intelligent ticketing and automation with enterprise-grade telephony. This synergy enables agents to quickly resolve customer issues, queries, and requests. Freshdesk is easy to install, simple to use, and significantly improves call center productivity and customer satisfaction.

Why 73,000 Companies Trust Freshdesk

Freshdesk seamlessly combines automation and intelligence to help teams increase efficiency, scale effortlessly, and deliver peerless customer service across multiple channels: 

• AI Copilot supports agents by providing them with summaries, live translations, and reply suggestions, so they can respond faster - and with greater confidence.
• AI agents go beyond suggestions to resolve routine queries, process requests, and update records; these “digital teammates” manage the busy work, giving agents more time - and more opportunities - to interact with customers. 
• Easy-to-use, powerful ticketing for the creation, assignment, tracking, and resolution of issues; linked tickets connect related cases, initiate threads, and loop in collaborators to manage complex tickets, without lost context or duplicate efforts. 
• Freshdesk email AI agents read all incoming email tickets, comprehend the request, respond with the proper solution, and auto-resolve tickets when possible. 

Vodia PBX Now Integrated with Freshdesk

Vodia PBX now connects with Freshdesk. Enterprises and SMBs can now automatically track call details and manage customer interactions. This integration automatically creates and updates contacts in Freshdesk based on call data; it records call details using custom objects, then associates calls with the appropriate agents and contacts. New contacts are created with placeholder emails and tagged ‘Vodia Call’ for easy identification.

Key Features of the Vodia–Freshdesk Integration

The integration of the industry-standard Vodia phone system with Freshdesk results in a stronger and feature-rich communication ecosystem:  

• Automatic Contact Creation: Creates new contacts in Freshdesk when receiving calls from unknown numbers, with placeholder emails and ‘Vodia Call’ tags
• Call Tracking: Records detailed inbound and outbound call information:
  
  • Call direction (inbound/outbound)
  • Call outcome (connected, no answer, busy, voicemail, failed, declined)
  • Call duration in seconds
  • Start time and date
  • Caller and called numbers
• Agent Association: Links calls to specific agents in a Freshdesk account when email addresses match
• Custom Call Schema: Automatically creates a ‘Vodia Call’ custom object schema in Freshdesk to store comprehensive call data
• Contact Relationship: Establishes relationships between call records and existing contacts in Freshdesk

For more information, please visit our Freshdesk documentation page. 

Vodia’s Commitment to Seamless Integrations

At Vodia, our goal is not only to deliver the world’s best cloud PBX but also to ensure it integrates seamlessly with leading business software. Our integration with Freshdesk follows a number of recent integrations, including HighLevel, Microsoft Dynamics 365, monday.com, Odoo Cloud, and Shiji PMS, to name a few. Are you interested to find out more about our current partnerships and our integration roadmap? Get in touch with us at sales@vodia.com or call +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).

About Vodia

Vodia Networks, Inc. provides B2B cloud communications solutions for enterprises, contact centers, and service providers. Its PBX software offers a broad range of business telephony features for on-premise and cloud deployments on Windows, Linux, and Mac. Fully SIP-compliant, Vodia integrates with numerous SIP devices and trunking providers for flexible telephony. Its multi-tenant platforms support desk phones, softphones, APIs, and third-party CRM integrations. Vodia empowers partners and users with world-class cloud PBX and personalized support to ensure success. The company has headquarters in Boston, USA, and Berlin, Germany. Visit Vodia on LinkedIn, X, and YouTube.