The Vodia PBX provides businesses with a comprehensive telephony solution designed for both on-premise and cloud systems, offering features like audio conference rooms, auto attendants, voicemails, call forwarding, and ring groups. A ring group, or hunt group, directs incoming calls to designated team members using strategies like simultaneous or sequential ringing, ensuring calls reach an available agent quickly. Vodia’s PBX supports multi-stage call routing, customizable ring melodies, CRM integration, and options like music on hold and call recording. Ideal for enterprises managing low-volume call groups, Vodia’s system enhances accessibility and call management efficiency for businesses worldwide.
The Vodia PBX offers enterprises and SMBs the most complete suite of business telephony features for on-prem and cloud telephony systems and services. Vodia gives enterprises more features than any other phone system, including audio conference rooms, auto attendants, voicemails, overhead paging, call forwarding and ring groups.
What Is a Ring Group?
A ring group, also known as a hunt group, is a feature in business phone systems that directs incoming calls to a pre-defined group of extensions based on a chosen call strategy. Ring strategies can vary: all phones in the group may ring simultaneously, or the system can ring each phone in a specific order (sequential, also known as Round Robin) until it reaches the next person available. This ensures calls are answered quickly and efficiently by an available team member, making it ideal for support teams or departments handling lower call volumes.
How does a Ring Group Differ from a Call Queue?
In a ring group, callers are immediately routed, rather than lined up, making it an ideal setup for managing low-volume call groups, as it ensures minimal wait times while improving accessibility and flexibility for handling inbound calls efficiently.
Ring Group Stages
With a ring group, calls are distributed in stages, with each stage usually comprising a number of extensions. The first stage is when the call enters the system (when the bell tolls). In the next stage, the PBX ceases calling extensions that aren’t present and adds new extensions - this escalates the call to reach more ring group members until the call is answered. If the call remains unanswered, the final stage is either auto attendant or a mailbox or, if so desired, an internal or external phone number.
Ring group extension numbers are arranged in the aforementioned stages, with each stage configured to signal for a set period of time before escalating to the next stage. You can set the number of seconds for which each stage will ring. Many companies use a ring group as the main office number, with receptionists and admin assistants, etc., at different stages. Every Vodia ring group supports a total of four stages, three escalating stages and the final stage.
Enhancing Voice Communication with VoIP Ring Groups
How else can Vodia ring groups improve your organization’s telephone communication?
Call waiting on extensions: The ring group can skip members of the ring groups that are already in a call.
CRM account: With CRM integration, the system associates a call to a ring group with an account on the company’s CRM - no agent takes the call (for example, in the case of a missed call).
Daily CDR report: Our PBX provides you with daily, weekly, monthly and quarterly email reports - whichever you prefer - about the activity of a particular ring group. More information about these reports is available in our call reports documentation.
Missed call emails: The Vodia PBX sends emails to specified email addresses when calls are missed.
Music on hold: You can select hold music for each ring group.
Page incoming calls: The Vodia PBX can announce the call on a paging group when the call enters the ring group.
Record incoming calls to ring groups: Once enabled, the Vodia phone system will record all of the calls entering the ring group.
Ring melody: You can configure each ring group with a different melody (interoperability of the phones permitting), which helps your team determine which ring group is calling. To use custom ringtones, please review our custom ringtones documentation.
Ringback source: The system will by default use the ringback file to indicate the group is attempting to reach an agent.
This is just a short list of some of what the Vodia phone system ring group feature can contribute to your voice communications. If you’re a Vodia user, and you want to add and configure ring groups, check out our comprehensive documentation. If you’re not a Vodia user, you should be - get in touch with us and we’ll explain why, sales@vodia.com, +1 (617) 861-3490.
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
A business phone system with working hours gives companies a practical way to protect employee well-being while maintaining high service standards. With Vodia PBX, employees can set individual schedules based on their time zone, forward calls to mobile devices during working hours, and route calls after hours to voicemail, queues, or designated team members. Features like Do Not Disturb, call routing by day of the week, and presence visibility let teams manage availability without sacrificing responsiveness. Whether it’s handling peak-hour demand with call distribution or disconnecting during evenings and holidays, Vodia helps organizations support work-life balance without compromising communication quality.
AI is transforming how SMBs manage their phone systems by removing the traditional barriers to customization. With the Vodia PBX, businesses can now create dynamic call center analytics dashboards, define custom call flows, and generate detailed performance reports without needing scripting skills or developer support. This empowers smaller teams to take full control of their communication infrastructure, adapt quickly to operational changes, and gain real-time visibility into agent performance and customer interactions. By combining flexible PBX features with accessible AI tools, Vodia enables a smarter, more agile approach to business telephony that improves both internal efficiency and the overall customer experience.
Vodia PBX now integrates seamlessly with Freshdesk, an AI-powered customer service platform used by over 73,000 companies worldwide. This integration combines intelligent ticketing and automation with enterprise-grade telephony, enabling automatic contact creation, detailed call tracking, and streamlined agent workflows. By improving call center efficiency and customer interaction management, it helps businesses enhance productivity and customer satisfaction. Vodia continues to strengthen its ecosystem with integrations to leading business software, delivering top-tier cloud PBX solutions.
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