The Vodia PBX provides businesses with a comprehensive telephony solution designed for both on-premise and cloud systems, offering features like audio conference rooms, auto attendants, voicemails, call forwarding, and ring groups. A ring group, or hunt group, directs incoming calls to designated team members using strategies like simultaneous or sequential ringing, ensuring calls reach an available agent quickly. Vodia’s PBX supports multi-stage call routing, customizable ring melodies, CRM integration, and options like music on hold and call recording. Ideal for enterprises managing low-volume call groups, Vodia’s system enhances accessibility and call management efficiency for businesses worldwide.
The Vodia PBX offers enterprises and SMBs the most complete suite of business telephony features for on-prem and cloud telephony systems and services. Vodia gives enterprises more features than any other phone system, including audio conference rooms, auto attendants, voicemails, overhead paging, call forwarding and ring groups.
What Is a Ring Group?
A ring group, also known as a hunt group, is a feature in business phone systems that directs incoming calls to a pre-defined group of extensions based on a chosen call strategy. Ring strategies can vary: all phones in the group may ring simultaneously, or the system can ring each phone in a specific order (sequential, also known as Round Robin) until it reaches the next person available. This ensures calls are answered quickly and efficiently by an available team member, making it ideal for support teams or departments handling lower call volumes.
How does a Ring Group Differ from a Call Queue?
In a ring group, callers are immediately routed, rather than lined up, making it an ideal setup for managing low-volume call groups, as it ensures minimal wait times while improving accessibility and flexibility for handling inbound calls efficiently.
Ring Group Stages
With a ring group, calls are distributed in stages, with each stage usually comprising a number of extensions. The first stage is when the call enters the system (when the bell tolls). In the next stage, the PBX ceases calling extensions that aren’t present and adds new extensions - this escalates the call to reach more ring group members until the call is answered. If the call remains unanswered, the final stage is either auto attendant or a mailbox or, if so desired, an internal or external phone number.
Ring group extension numbers are arranged in the aforementioned stages, with each stage configured to signal for a set period of time before escalating to the next stage. You can set the number of seconds for which each stage will ring. Many companies use a ring group as the main office number, with receptionists and admin assistants, etc., at different stages. Every Vodia ring group supports a total of four stages, three escalating stages and the final stage.
Enhancing Voice Communication with VoIP Ring Groups
How else can Vodia ring groups improve your organization’s telephone communication?
Call waiting on extensions: The ring group can skip members of the ring groups that are already in a call.
CRM account: With CRM integration, the system associates a call to a ring group with an account on the company’s CRM - no agent takes the call (for example, in the case of a missed call).
Daily CDR report: Our PBX provides you with daily, weekly, monthly and quarterly email reports - whichever you prefer - about the activity of a particular ring group. More information about these reports is available in our call reports documentation.
Missed call emails: The Vodia PBX sends emails to specified email addresses when calls are missed.
Music on hold: You can select hold music for each ring group.
Page incoming calls: The Vodia PBX can announce the call on a paging group when the call enters the ring group.
Record incoming calls to ring groups: Once enabled, the Vodia phone system will record all of the calls entering the ring group.
Ring melody: You can configure each ring group with a different melody (interoperability of the phones permitting), which helps your team determine which ring group is calling. To use custom ringtones, please review our custom ringtones documentation.
Ringback source: The system will by default use the ringback file to indicate the group is attempting to reach an agent.
This is just a short list of some of what the Vodia phone system ring group feature can contribute to your voice communications. If you’re a Vodia user, and you want to add and configure ring groups, check out our comprehensive documentation. If you’re not a Vodia user, you should be - get in touch with us and we’ll explain why, sales@vodia.com, +1 (617) 861-3490.
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
Vodia’s enterprise VoIP solution provides a versatile and scalable communications platform tailored to businesses of all sizes. The Vodia PBX enables high-quality VoIP calls, with features like scalability, robust security and a range of rich functionalities. Its adaptability across devices and cloud environments makes it highly flexible for diverse IT infrastructures. For hybrid workplaces, Vodia’s system supports multiple network interfaces, eliminating the need for VPNs by enabling seamless communication for remote and on-site staff. Integrating easily with major SIP-based devices and third-party tools Vodia helps enterprises streamline their workflows with unified communications across voice and messaging.
The Vodia On-Premise PBX (Private Branch Exchange) is a versatile communication solution that enables businesses to manage calls efficiently within their own network. It supports various operating systems and minimizes resource use while offering features like conferencing, instant messaging, and integration with mobile and VoIP devices. This system emphasizes data privacy, allowing companies to maintain control over their information, and provides customizable options for enhanced productivity. With its robust architecture, the Vodia PBX ensures reliability and easy backups, making it an excellent choice for businesses aiming to modernize their communication infrastructure while reducing long-term costs.
Australia recently introduced a “right to disconnect” law allowing employees at larger companies to avoid work communications outside of set hours. Employees are now protected from having to respond to after-hours calls and emails, a rule which will extend to small and medium-sized businesses in 2025. Vodia Networks has supported work-life separation since launching its multi-tenant PBX system over a decade ago. Vodia’s app includes features such as Do-Not-Disturb (DND) modes and service flags, allowing employees to manage after-hours calls and redirect communications to different offices or voicemail as needed. These capabilities support productivity without compromising employee balance.
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