The Vodia PBX provides businesses with a comprehensive telephony solution designed for both on-premise and cloud systems, offering features like audio conference rooms, auto attendants, voicemails, call forwarding, and ring groups. A ring group, or hunt group, directs incoming calls to designated team members using strategies like simultaneous or sequential ringing, ensuring calls reach an available agent quickly. Vodia’s PBX supports multi-stage call routing, customizable ring melodies, CRM integration, and options like music on hold and call recording. Ideal for enterprises managing low-volume call groups, Vodia’s system enhances accessibility and call management efficiency for businesses worldwide.
The Vodia PBX offers enterprises and SMBs the most complete suite of business telephony features for on-prem and cloud telephony systems and services. Vodia gives enterprises more features than any other phone system, including audio conference rooms, auto attendants, voicemails, overhead paging, call forwarding and ring groups.
What Is a Ring Group?
A ring group, also known as a hunt group, is a feature in business phone systems that directs incoming calls to a pre-defined group of extensions based on a chosen call strategy. Ring strategies can vary: all phones in the group may ring simultaneously, or the system can ring each phone in a specific order (sequential, also known as Round Robin) until it reaches the next person available. This ensures calls are answered quickly and efficiently by an available team member, making it ideal for support teams or departments handling lower call volumes.
How does a Ring Group Differ from a Call Queue?
In a ring group, callers are immediately routed, rather than lined up, making it an ideal setup for managing low-volume call groups, as it ensures minimal wait times while improving accessibility and flexibility for handling inbound calls efficiently.
Ring Group Stages
With a ring group, calls are distributed in stages, with each stage usually comprising a number of extensions. The first stage is when the call enters the system (when the bell tolls). In the next stage, the PBX ceases calling extensions that aren’t present and adds new extensions - this escalates the call to reach more ring group members until the call is answered. If the call remains unanswered, the final stage is either auto attendant or a mailbox or, if so desired, an internal or external phone number.
Ring group extension numbers are arranged in the aforementioned stages, with each stage configured to signal for a set period of time before escalating to the next stage. You can set the number of seconds for which each stage will ring. Many companies use a ring group as the main office number, with receptionists and admin assistants, etc., at different stages. Every Vodia ring group supports a total of four stages, three escalating stages and the final stage.
Enhancing Voice Communication with VoIP Ring Groups
How else can Vodia ring groups improve your organization’s telephone communication?
Call waiting on extensions: The ring group can skip members of the ring groups that are already in a call.
CRM account: With CRM integration, the system associates a call to a ring group with an account on the company’s CRM - no agent takes the call (for example, in the case of a missed call).
Daily CDR report: Our PBX provides you with daily, weekly, monthly and quarterly email reports - whichever you prefer - about the activity of a particular ring group. More information about these reports is available in our call reports documentation.
Missed call emails: The Vodia PBX sends emails to specified email addresses when calls are missed.
Music on hold: You can select hold music for each ring group.
Page incoming calls: The Vodia PBX can announce the call on a paging group when the call enters the ring group.
Record incoming calls to ring groups: Once enabled, the Vodia phone system will record all of the calls entering the ring group.
Ring melody: You can configure each ring group with a different melody (interoperability of the phones permitting), which helps your team determine which ring group is calling. To use custom ringtones, please review our custom ringtones documentation.
Ringback source: The system will by default use the ringback file to indicate the group is attempting to reach an agent.
This is just a short list of some of what the Vodia phone system ring group feature can contribute to your voice communications. If you’re a Vodia user, and you want to add and configure ring groups, check out our comprehensive documentation. If you’re not a Vodia user, you should be - get in touch with us and we’ll explain why, sales@vodia.com, +1 (617) 861-3490.
About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.
Vodia was excited to attend IT Expo 2025 in Ft. Lauderdale, where Sales Engineer Eric Altman connected with industry leaders such as Tommy Lee from Fanvil, Gary Harbeck from Dinstar, Spencer Lee from Telin, Sebastian Balan from Fidelity, Todd Weikle from Soar Communications, Steve Scott from Borderless.com, and Mitch Kahl from BCM One. The discussions highlighted the role of AI in business communications, Vodia’s Microsoft Teams-certified PBX, and our integration with Realtime AI via APIs. This event followed a strategic planning session with key partners to outline Vodia’s goals for 2025. We look forward to connecting with you at future events!
Vodia has integrated OpenAI’s Realtime API with its PBX, enabling real-time AI-powered hotel phone systems that enhance guest services. By leveraging natural speech processing, guests can make reservations, request services, and access hotel amenities in multiple languages - all through voice commands. This integration streamlines hotel operations, reduces staff workload, and improves guest satisfaction. Whether booking a room, ordering room service, or arranging transportation, AI-powered phone systems provide seamless communication and efficiency. Hotels can now offer personalized, automated experiences while maintaining reliable, high-quality service.
ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.
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