Why Vodia?

Vodia is delighted to announce we are now Microsoft Teams certified. The certification is further proof of the peerless quality of our best-in-class phone system and our commitment to providing the most innovative PBX anywhere to users worldwide. For the hospitality industry, this means a reliable, seamless and feature-rich communication infrastructure that enhances both staff productivity and guest satisfaction.

Microsoft Teams can't replace traditional phone systems

While MS Teams is an outstanding tool for internal communication and project management, it can’t replace traditional phone systems. Our PBX fully complements Teams, providing additional endpoints and allowing team members to access a broader range of communication features than Teams on its own. This integration creates robust hotel communication systems, ensuring smooth communication across all departments.

A powerful communication tool for hotels

The Vodia phone system gets calls to the right extensions, integrates with public telephone networks and provides crucial functionalities such as alarming, call center, IVR, call routing, paging, SMS, transcription, translation, voicemail, push notifications and much more - it's a powerful tool that inspires and supports collaboration across any hospitality organization. Vodia’s system exemplifies the future of hotel phone system communication solutions, enabling seamless, reliable interactions across hotel operations.

Call routing and seamless connection to guest rooms

In the fast-paced hotel environment, every call matters. Whether it's an inbound booking or a guest request, the right staff member must respond promptly or risk losing revenue from bookings and in-house services. For call routing and receipt of calls, the combination of Vodia with Teams is the perfect solution: hotel back offices and front offices can connect to rooms with devices registered to the PBX, and staff can use DECT multicell as a cordless, in-house solution, or a softphone mobile app. Additionally, deploying Vodia’s on-premise PBX ensures internal and external communications stay intact, even in the absence of internet connectivity - a critical feature for any hotel operation.

A hospitality project example

We’ve created a project example, a fictional hotel, The Grandview, which has 150 rooms and employs 50 people, including kitchen staff, housekeepers, front desk personnel and maintenance. The Grandview had already adopted Microsoft Teams for internal communication but faced challenges with guest communications and call center functionality.

Communication Expectations

By deploying our industry-leading phone system in combination with Teams, the hotel hopes to:

• Enhance guest experience
• Grow service revenue
• Increase bookings from inbound calls
• Increase overall efficiency
• Streamline operations (front desk, housekeeping, in-house dining and amenities)

Efficient communication between staff and guest rooms

While the Grandview had already embraced Teams for internal communications, a crucial gap remained: efficient communication between staff and guest rooms and call center communication services. The Grandview’s disjointed guest phone system slowed staff responses to guest requests, hindering service delivery and impacting guest satisfaction, especially during breakout discussions, thus diminishing the quality of the overall guest experience. This highlights the importance of effective communication in the hospitality industry and the need for a seamless, integrated system.

Seamless integration with Microsoft Teams

The hotel required a solution that integrated seamlessly with its existing infrastructure, one that enabled the hotel to leverage all of the features available with Teams, as well as additional features the Vodia phone system provides, including call queues, call recording, call routing and paging; these are just some of the many call center features built into our PBX.  

Call center functionality

Soon after installation, the Grandview reaped the benefits of combining the Vodia PBX with Teams, including enhanced call center functionality, direct staff-to-room communication, real-time guest service and streamlined housekeeping and maintenance activities. While it continued to use Teams for administrative communication, adding Vodia to the mix added call center functionality to the hotel’s internal and external communications, providing efficient routing and management of inbound booking calls, in-house guest service requests and improved staff-to-room contact. It's a unified communication ecosystem, one that fosters better collaboration and streamlines operations across all departments.

Specialized hotel phone system communication solutions

Grandview Hotel's success story highlights the importance of specialized hotel phone system communication solutions. By leveraging Vodia's Microsoft-certified PBX alongside its existing setup, the hotel can now bridge the communication gap between staff and guest rooms, ensuring timely and accurate information is relayed. The outcome? A more efficient operation that significantly enhances operational efficiency, a more responsive staff, and improved hotel services that enhance the guest experience. It's a solution that results in better hotels.

Why Vodia is the future of hospitality communication

In today’s competitive hospitality market, efficient communication is the cornerstone of excellent guest service. Vodia’s PBX system, when integrated with Microsoft Teams, provides a powerful, scalable solution that meets the complex demands of modern hotels. From call routing and staff communication to guest services and call center functionality, Vodia delivers a comprehensive solution designed to enhance every aspect of hotel operations.

Looking to add our best-in-class phone system to your Microsoft Teams ecosystem? Be our guest!

Integrating Vodia with Teams opens up new possibilities in hospitality communications, including the integration of devices not supported by Teams but supported by Vodia - it’s the perfect solution for hotels both large and small. Check in with us to find out more, sales@vodia.com, +1 (617) 861-3490.

About Vodia

Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.