Tech

Transcribe Recorded Calls and Voicemails in Multiple Languages with the Vodia Cloud Phone System

Published on:

May 7, 2024

Unlock the power of multilingual communication with Vodia's Cloud Phone System, supporting up to 18 languages for transcription and translation. Our global commitment to innovation ensures accessibility to our feature-rich PBX worldwide. Using AI language models, Vodia enables speech-to-text and text-to-speech conversion in 18 languages. Seamlessly integrate languages like Arabic, Spanish, and Japanese into your Vodia PBX. Enhance customer service, streamline call handling and expand your global reach with our multi-language capabilities.

Did you know you can install up to 18 languages in the Vodia cloud phone system? Our commitment to innovation is global: we want as many people as possible worldwide to access our feature-rich, robust, secure PBX. 

Vodia uses AI language models as a component of speech-enabled applications requiring the conversion of speech to text and text to speech in these 18 languages. This is a short overview of our translation and transcription features - we have provided links to specific documentation for detailed instructions. 

The languages you can download the audio for are:

  • Arabic
  • Danish
  • Dutch
  • English (AU, UK, USA)
  • French (CA, FR)
  • German
  • Greek
  • Italian
  • Japanese
  • Polish
  • Portuguese 
  • Russian 
  • Spanish
  • Swedish
  • Turkish

To install additional languages in the Vodia PBX from this list, select one or more of the links available on our documentation page and use them in the software update section. 

Translation

Next, you can visit our translation page to modify the text for the language you have selected, if necessary.  

Providing translations in a large number of languages isn’t an easy task, and we are always seeking to improve our features and functionality. Please feel free to pass along any corrections or improvements you might make! 

Transcription

Google provides a powerful API, and we are currently using this feature to convert voicemail recordings to text - and to include this text in the email notification delivered to the user. You must enable this API in the Google Cloud console.  For additional information on this service, you can visit Google Cloud Speech-to-Text and Vodia Documentation.

You can also go from text to speech.  This comes into play with the IVR nodes and auto attendants. Instead of uploading an audio file, you can type in the text of your message and it will convert that text to audio.

Benefits of Vodia's Multi-Language Capabilities

  • Improved Customer Service: Ensure clear communication across languages and enhance customer satisfaction.
  • Increased Efficiency: Streamline call handling and follow-up by eliminating language barriers.
  • Expand Global Reach: Cater to a wider customer base and tap into new markets.

The Vodia PBX has grown, since it was first developed over a decade ago, into its current iteration: it is an industry-leading, feature-rich, powerful, secure phone system and a driver of efficiency and growth for SMBs and enterprises. Our documentation portal provides Vodia resellers and users with comprehensive guidance and detailed  information for the configuration and operation of our PBX.  

Ready to see how Vodia's multi-language features can benefit your business?  Contact us today for a free trial, or to learn more about our phone system’s translation and transcription capabilities, sales@vodia.com or +1 (617) 861-3490.

About Vodia Networks, Inc. 

Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Visit Vodia on LinkedIn, Twitter and YouTube

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