Tech

Transcribe Recorded Calls and Voicemails in Multiple Languages with the Vodia Cloud Phone System

Published on:

May 7, 2024

Unlock the power of multilingual communication with Vodia's Cloud Phone System, supporting up to 18 languages for transcription and translation. Our global commitment to innovation ensures accessibility to our feature-rich PBX worldwide. Using AI language models, Vodia enables speech-to-text and text-to-speech conversion in 18 languages. Seamlessly integrate languages like Arabic, Spanish, and Japanese into your Vodia PBX. Enhance customer service, streamline call handling and expand your global reach with our multi-language capabilities.

Did you know you can install up to 18 languages in the Vodia cloud phone system? Our commitment to innovation is global: we want as many people as possible worldwide to access our feature-rich, robust, secure PBX. 

Vodia uses AI language models as a component of speech-enabled applications requiring the conversion of speech to text and text to speech in these 18 languages. This is a short overview of our translation and transcription features - we have provided links to specific documentation for detailed instructions. 

The languages you can download the audio for are:

  • Arabic
  • Danish
  • Dutch
  • English (AU, UK, USA)
  • French (CA, FR)
  • German
  • Greek
  • Italian
  • Japanese
  • Polish
  • Portuguese 
  • Russian 
  • Spanish
  • Swedish
  • Turkish

To install additional languages in the Vodia PBX from this list, select one or more of the links available on our documentation page and use them in the software update section. 

Translation

Next, you can visit our translation page to modify the text for the language you have selected, if necessary.  

Providing translations in a large number of languages isn’t an easy task, and we are always seeking to improve our features and functionality. Please feel free to pass along any corrections or improvements you might make! 

Transcription

Google provides a powerful API, and we are currently using this feature to convert voicemail recordings to text - and to include this text in the email notification delivered to the user. You must enable this API in the Google Cloud console.  For additional information on this service, you can visit Google Cloud Speech-to-Text and Vodia Documentation.

You can also go from text to speech.  This comes into play with the IVR nodes and auto attendants. Instead of uploading an audio file, you can type in the text of your message and it will convert that text to audio.

Benefits of Vodia's Multi-Language Capabilities

  • Improved Customer Service: Ensure clear communication across languages and enhance customer satisfaction.
  • Increased Efficiency: Streamline call handling and follow-up by eliminating language barriers.
  • Expand Global Reach: Cater to a wider customer base and tap into new markets.

The Vodia PBX has grown, since it was first developed over a decade ago, into its current iteration: it is an industry-leading, feature-rich, powerful, secure phone system and a driver of efficiency and growth for SMBs and enterprises. Our documentation portal provides Vodia resellers and users with comprehensive guidance and detailed  information for the configuration and operation of our PBX.  

Ready to see how Vodia's multi-language features can benefit your business?  Contact us today for a free trial, or to learn more about our phone system’s translation and transcription capabilities, sales@vodia.com or +1 (617) 861-3490.

About Vodia Networks, Inc. 

Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Visit Vodia on LinkedIn, Twitter and YouTube

Latest Articles

View All

Vodia Visits IT Expo 2025

Vodia was excited to attend IT Expo 2025 in Ft. Lauderdale, where Sales Engineer Eric Altman connected with industry leaders such as Tommy Lee from Fanvil, Gary Harbeck from Dinstar, Spencer Lee from Telin, Sebastian Balan from Fidelity, Todd Weikle from Soar Communications, Steve Scott from Borderless.com, and Mitch Kahl from BCM One. The discussions highlighted the role of AI in business communications, Vodia’s Microsoft Teams-certified PBX, and our integration with Realtime AI via APIs. This event followed a strategic planning session with key partners to outline Vodia’s goals for 2025. We look forward to connecting with you at future events!

February 19, 2025

AI-Powered Hotel Phone System: OpenAI for Guest Services

Vodia has integrated OpenAI’s Realtime API with its PBX, enabling real-time AI-powered hotel phone systems that enhance guest services. By leveraging natural speech processing, guests can make reservations, request services, and access hotel amenities in multiple languages - all through voice commands. This integration streamlines hotel operations, reduces staff workload, and improves guest satisfaction. Whether booking a room, ordering room service, or arranging transportation, AI-powered phone systems provide seamless communication and efficiency. Hotels can now offer personalized, automated experiences while maintaining reliable, high-quality service.

February 18, 2025

Vodia and Microsoft Teams: Your Call Center Solution

ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.

February 12, 2025