Vodia PBX now offers real-time call transcription through a seamless integration with Whisper AI, OpenAI’s advanced speech recognition system. With support for multiple languages, technical vocabulary, and noisy environments, Whisper delivers accurate transcriptions even in complex call scenarios. Administrators can enable transcription per tenant using an OpenAI API key, making setup simple and flexible. Once active, all calls are automatically transcribed and accessible in the user portal for easy review and record-keeping. This powerful integration brings enhanced clarity, compliance, and insight to voice communication—whether you're managing support teams, analyzing conversations, or working across language barriers.
Vodia is pleased to announce another enhancement to our phone system - call transcription with Whisper AI. This seamless integration enables Vodia customers to deploy Whisper AI speech-to-text capability within their communications ecosystem, and to configure it for individual tenants.
Whisper, developed by OpenAI, is an Automatic Speech Recognition (ASR) system. Trained on nearly three quarters of a million hours of supervised multilingual and multitask data from the Web, Whisper deftly handles technical language, background noises, and accents (thanks to this diverse, massive data set). It transcribes in a multitude of languages and translates all of them into English.
The Whisper architecture, an encoder-decoder transformer, is a simple, stem-to-stern approach: it separates audio into 30-second segments, which are then converted into a log-Mel spectrum and delivered through an encoder; the decoder anticipates the correct text caption, combined with specific tokens that steer the single model to accomplish numerous tasks, including multilingual speech transcription, speech translation to English, and timestamps at phrase-level.
Vodia announced a beta version of our PBX that connects a phone system to OpenAI realtime API (beta version) in November of 2024. We are delighted we can now provide our customers with a cloud pathway to leverage the power of Whisper AI.
Getting Started with OpenAI Cloud Transcription
To utilize OpenAI's cloud transcription, an OpenAI account and API key are required.
OpenAI Account: Navigate to the OpenAI platform and create or log in via Google, Microsoft, or email.
API Key Retrieval: Access the API Keys page, generate a new secret key, and securely copy it. This key is displayed only once.
Vodia Integration: Within tenant general settings, enable transcription and input the OpenAI API key.
Upon completion, all calls will be transcribed and available within the user portal.
Accessing Call Transcriptions
To view the transcribed content, simply log in to your user portal, navigate to the History section, select the desired call, and review the Call Content area.
Vodia’s 2025 marked a year of pragmatic AI adoption, unprecedented platform robustness, and laying the foundation for the next phase of the PBX. With version 69 reaching exceptional stability, focus has shifted to version 70, which introduces a redesigned admin interface and major architectural improvements in scalability, resilience, and flexibility. Alongside steady expansion of integrations and partner tooling, the roadmap for 2026 emphasizes refined user experiences, modernized apps, and continued investment in reliability over hype.
Delaying PBX upgrades may feel safe in the short term, but real-world dependencies like security standards, app compatibility, and vendor APIs eventually force reactive upgrades at the worst possible time. Staying reasonably current with Vodia PBX versions, rather than clinging to outdated releases or jumping on every new preview, helps maintain security, compatibility, and performance while avoiding emergency upgrades, especially as newer features and OS requirements become unavoidable.
The New York City Department of Education has issued a Request for Expression of Interest signaling its intent to modernize district-wide communications by moving away from legacy landline PBX systems. Serving 1.1 million students across 1,800 schools, the proposed transition to a cloud-based VoIP platform focuses on resiliency, scalability, multilingual capabilities, hybrid deployment options, and integration with Microsoft Teams for more than 150,000 staff members.
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