Vodia PBX now offers real-time call transcription through a seamless integration with Whisper AI, OpenAI’s advanced speech recognition system. With support for multiple languages, technical vocabulary, and noisy environments, Whisper delivers accurate transcriptions even in complex call scenarios. Administrators can enable transcription per tenant using an OpenAI API key, making setup simple and flexible. Once active, all calls are automatically transcribed and accessible in the user portal for easy review and record-keeping. This powerful integration brings enhanced clarity, compliance, and insight to voice communication—whether you're managing support teams, analyzing conversations, or working across language barriers.
Vodia is pleased to announce another enhancement to our phone system - call transcription with Whisper AI. This seamless integration enables Vodia customers to deploy Whisper AI speech-to-text capability within their communications ecosystem, and to configure it for individual tenants.
Whisper, developed by OpenAI, is an Automatic Speech Recognition (ASR) system. Trained on nearly three quarters of a million hours of supervised multilingual and multitask data from the Web, Whisper deftly handles technical language, background noises, and accents (thanks to this diverse, massive data set). It transcribes in a multitude of languages and translates all of them into English.
The Whisper architecture, an encoder-decoder transformer, is a simple, stem-to-stern approach: it separates audio into 30-second segments, which are then converted into a log-Mel spectrum and delivered through an encoder; the decoder anticipates the correct text caption, combined with specific tokens that steer the single model to accomplish numerous tasks, including multilingual speech transcription, speech translation to English, and timestamps at phrase-level.
Vodia announced a beta version of our PBX that connects a phone system to OpenAI realtime API (beta version) in November of 2024. We are delighted we can now provide our customers with a cloud pathway to leverage the power of Whisper AI.
Getting Started with OpenAI Cloud Transcription
To utilize OpenAI's cloud transcription, an OpenAI account and API key are required.
OpenAI Account: Navigate to the OpenAI platform and create or log in via Google, Microsoft, or email.
API Key Retrieval: Access the API Keys page, generate a new secret key, and securely copy it. This key is displayed only once.
Vodia Integration: Within tenant general settings, enable transcription and input the OpenAI API key.
Upon completion, all calls will be transcribed and available within the user portal.
Accessing Call Transcriptions
To view the transcribed content, simply log in to your user portal, navigate to the History section, select the desired call, and review the Call Content area.
Vodia Phone 2 brings business calling directly into your Android smartphone experience. By integrating with Android's native calling framework, work calls ring, answer, and behave like regular phone calls, eliminating the need to switch between separate calling apps. Users can place calls from the standard phone dialer, answer from the lock screen, and take advantage of familiar Android features while still benefiting from business tools such as call history, messaging, voicemail, call forwarding, DND, and custom status settings.
Vodia Sales Engineer Eric Altman will attend HITEC North America 2026 in San Antonio, Texas, where he will discuss V70, the latest version of the Vodia PBX, and its applications for the hospitality industry. Vodia will showcase its AI-driven communications capabilities, hospitality-focused PBX features, integrations with leading property management systems and hotel phones, and solutions designed to help hotels improve guest experiences, streamline operations, and support modern communication requirements.
Modern business communication rarely happens within a single office or PBX environment. With V70 of the Vodia PBX, organizations and service providers can now share presence information between tenants and across separate PBX systems. External Presence Sharing extends BLF visibility beyond a single deployment, helping distributed teams maintain awareness of user availability across locations, departments, and communication environments while supporting more connected and flexible business communications.
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