At Vodia, we are constantly expanding the list of supported endpoints and third-party business communication software that integrate with our PBX. Our goal is to help organizations build flexible, secure communication environments where the phone system works seamlessly with the tools teams use every day.

To this end, we are pleased to announce the Vodia PBX now integrates with efficy CRM, a leading European CRM and MarTech provider with more than 330,000 users in 60 countries. efficy customers include organizations such as the Louvre Museum and Volkswagen. Founded in 2005, the company employs more than 450 experts at its headquarters in Brussels, Belgium.  

Efficy: CRM and MarTech All-in-One  

efficy is an all-in-one CRM and MarTech platform that connects intelligence, people, and technology to provide agile solutions for seamless collaboration and customer engagement. The platform is flexible and scalable, supporting organizations of all sizes, from SMBs to enterprises, that want to increase efficiency and improve customer engagement. 

 A demo of the efficy CRM platform is available online.

How It Works

The integration of the Vodia phone system with efficy helps organizations improve efficiency by connecting telephony with customer data. When a customer calls, staff can instantly identify the caller, open the associated contact record, and respond with the full context of previous interactions. 

Integration Features

Key features of this integration include:

• Inbound and outbound call support: identifies contacts for both incoming and outgoing calls
• Internal call filtering: automatically ignores extension-to-extension calls and star codes
• Real-time contact identification: displays caller information instantly when calls arrive
• Screen pop with direct links: contact name and clickable link to contact record 

Benefits

The integration of the Vodia PBX with efficy enables organizations to automatically log calls, synchronize contact information, and track customer interactions directly within their CRM environment.

This integration saves time, increases accuracy, and ensures every interaction is properly logged within existing workflows.

Documentation

To get started, see the Vodia CRM Integration documentation.  

At Vodia, we continue to expand integrations with leading communication and business platforms. To learn more about the Vodia PBX and its integrations, contact the team at sales@vodia.com, +1 (617) 861-3490.

About Vodia

Vodia Networks, Inc. provides B2B cloud communications solutions for enterprises, contact centers, and service providers. Its PBX software offers a broad range of business telephony features for on-premise and cloud deployments on Windows, Linux, and Mac. Fully SIP-compliant, Vodia integrates with numerous SIP devices and trunking providers for flexible telephony. Its multi-tenant platforms support desk phones, softphones, APIs, and third-party CRM integrations. Vodia empowers partners and users with world-class cloud PBX and personalized support to ensure success. The company operates globally, with offices in Boston, USA, and Berlin, Germany. Visit Vodia on LinkedIn, X, and YouTube.