Back to Blog
Announcement

The Vodia Cloud Phone System Integrates with efficy CRM

Published on:

March 12, 2026

The Vodia PBX now integrates with efficy CRM, enabling organizations to connect their phone system directly with their customer relationship management platform. Incoming and outgoing calls can automatically identify contacts, display caller information in real time, and provide direct access to contact records within the CRM. By combining telephony with customer data, the integration helps teams respond more efficiently, log interactions automatically, and maintain accurate customer information within their existing workflows.

David Porter

At Vodia, we are constantly expanding the list of supported endpoints and third-party business communication software that integrate with our PBX. Our goal is to help organizations build flexible, secure communication environments where the phone system works seamlessly with the tools teams use every day.

To this end, we are pleased to announce the Vodia PBX now integrates with efficy CRM, a leading European CRM and MarTech provider with more than 330,000 users in 60 countries. efficy customers include organizations such as the Louvre Museum and Volkswagen. Founded in 2005, the company employs more than 450 experts at its headquarters in Brussels, Belgium.  

Efficy: CRM and MarTech All-in-One  

efficy is an all-in-one CRM and MarTech platform that connects intelligence, people, and technology to provide agile solutions for seamless collaboration and customer engagement. The platform is flexible and scalable, supporting organizations of all sizes, from SMBs to enterprises, that want to increase efficiency and improve customer engagement. 

 A demo of the efficy CRM platform is available online.

How It Works

The integration of the Vodia phone system with efficy helps organizations improve efficiency by connecting telephony with customer data. When a customer calls, staff can instantly identify the caller, open the associated contact record, and respond with the full context of previous interactions. 

Integration Features

Key features of this integration include:

  • Inbound and outbound call support: identifies contacts for both incoming and outgoing calls
  • Internal call filtering: automatically ignores extension-to-extension calls and star codes
  • Real-time contact identification: displays caller information instantly when calls arrive
  • Screen pop with direct links: contact name and clickable link to contact record 

Benefits

The integration of the Vodia PBX with efficy enables organizations to automatically log calls, synchronize contact information, and track customer interactions directly within their CRM environment.

This integration saves time, increases accuracy, and ensures every interaction is properly logged within existing workflows.

Documentation

To get started, see the Vodia CRM Integration documentation.  

At Vodia, we continue to expand integrations with leading communication and business platforms. To learn more about the Vodia PBX and its integrations, contact the team at sales@vodia.com, +1 (617) 861-3490.

About Vodia

Vodia Networks, Inc. provides B2B cloud communications solutions for enterprises, contact centers, and service providers. Its PBX software offers a broad range of business telephony features for on-premise and cloud deployments on Windows, Linux, and Mac. Fully SIP-compliant, Vodia integrates with numerous SIP devices and trunking providers for flexible telephony. Its multi-tenant platforms support desk phones, softphones, APIs, and third-party CRM integrations. Vodia empowers partners and users with world-class cloud PBX and personalized support to ensure success. The company operates globally, with offices in Boston, USA, and Berlin, Germany. Visit Vodia on LinkedIn, X, and YouTube.

Latest Articles

View All
Editorial

Mobile Apps, Desk Phones, and Browser Calling: Choosing the Right Endpoint by Role

Business communication is no longer tied to a single device. Desk phones remain valuable for employees who manage high call volumes, mobile apps give remote and travelling teams access to business calling wherever they work, and browser calling fits naturally into computer-based workflows. This article looks at the strengths and limitations of each endpoint, explains which roles they suit best and shows why most organizations benefit from building the right mix rather than selecting one option for everyone.

July 30, 2026
Announcement

Your Vodia Extension, Built for iPhone

The new Vodia iOS app gives users a native way to use their Vodia PBX extension from iPhone and iPad. Built around a cleaner, card-based interface, the app makes it easier to manage calls, voicemail, chat, extensions, call history, and active call controls in one place. Users can place and receive calls, park or transfer calls, check voicemail, and view extension status from the app. It also adds readiness checks, visual audio feedback, call quality visibility, and adaptive recovery when network conditions change, helping teams stay connected with a reliable mobile PBX experience.

July 28, 2026
Editorial

Why MSPs Should Own the Customer Relationship in Cloud Communications

Cloud communications can create a valuable recurring revenue opportunity for MSPs, but only when they remain in control of the customer relationship. By managing branding, pricing, service delivery, and support, MSPs can build stronger customer loyalty, protect long-term account value, and expand their offering as customer needs evolve. A white-label approach also gives them the flexibility to package voice, AI, integrations, and managed services under their own brand.

July 22, 2026