Mr. Brink believes cloud-based ICT products and services could offer a solution within the overall current climate of uncertainty. “No-one is suggesting things are as dire as they seemed 20-plus years ago, but if businesses are unsure exactly how things will pan out over the next couple of months, our advice is to invest in the cloud, not in physical equipment,” he says.
There’s hope for the independent telco, says Lucien Brink, Executive Head of Products and Services at Vodia’s South African partner, ICTGlobe
South Africa’s current woes, both real and imagined, appear to be coming in jumbo-packs of late. The uncertainties around the upcoming local elections, severe weather conditions, the Covid-19 pandemic and now civil unrest are all dealing body blows to the nation’s already struggling economy, says Lucien Brink, ICTGlobe.com Executive Head of Products and Services.
The independent telco is, however, hopeful. It is perhaps echoing the sentiments of many in the South African corporate world, which are that local businesses should always hope for the best, but they must remember preparedness wins the day.
“Being prepared is the best antidote for uncertainty,” says Mr Brink.
Mr. Brink believes cloud-based ICT products and services could offer a solution within the overall current climate of uncertainty. “No-one is suggesting things are as dire as they seemed 20-plus years ago, but if businesses are unsure exactly how things will pan out over the next couple of months, our advice is to invest in the cloud, not in physical equipment,” he says.
According to Mr. Brink, while ICTGlobe SME and enterprise clients are reassured by the company’s proven ability to deliver reliable voice and data services through double back-up generators, huge banks of batteries in offsite data centres and a host of other measures aimed at Eskom-proofing, clients are still concerned about other uncertain aspects of the current economic climate.
The physical, desk-bound PBX equipment of yesteryear makes little sense at the best of times and certainly no sense in these times, and Mr. Brink believes cloud-based PBX solutions, such as Vodia, give nervous corporate clients the advantage of month-to-month contracts, rather than large capital outlays. Hosted switchboard solutions from Vodia mean any enterprise-class firm or SME can benefit from corporate-quality unified communications platforms.
As a Tier 1 operator, ICTGlobe.com owns its telecoms network, meaning it has full control over roll-out and maintenance of this core asset. Operating its own interconnect and networking facilities means the firm can reliably offer voice calls at the country’s most affordable rates.
“Save capital for brighter times and use the cloud as an uncertainty buffer for now,” Mr. Brink says. Contact ICTGlobe to find out more.
SMS is cool when you can send SMS and MMS messages to customers directly from your user portal. To configure your Skyetel SMS log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner. Shown below, this will bring you to the API section.
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”
