Eric Altman

Experienced Sales Engineer with a demonstrated history of working in the computer software industry. Skilled in Sales, Professional Services, Technical Training, Telecommunications, and Contact Centers. Strong sales professional with a BA focused in English and Communications from Rutgers, The State University of New Jersey-New Brunswick.

Articles by 

Eric Altman

Phone Systems - Cloud or Premises?

Choosing between a cloud-based or on-premises phone system depends on individual needs and preferences. Traditionally, PBX systems were on-premises, requiring physical connections. With VoIP, calls could still be on-premises but carried over the internet. The cloud offers freedom from server maintenance, disaster avoidance, and cost savings through a monthly subscription. However, on-premises systems offer ownership, security within a local network, and potential cost benefits over time.

January 17, 2024

What are VoIP and IP PBX Solutions?

VoIP carries voice over the Internet, using SIP trunks or IP phones connected to an IP PBX. These solutions offer flexibility, cost savings, and improved call quality. SIP trunks provide quick setup and flexible pricing plans. The IP PBX is essential for leveraging 21st-century technology. Choosing the right vendors is crucial for time-saving, increased productivity, and improved business practices.

January 17, 2024

Features vs. Applications

In the world of telephone systems, deciding on extra features involves careful consideration. Many systems share similar features, with users often utilizing less than 50 percent. For example, call recording aids in monitoring and dispute resolution. ACD/Call Center functionality benefits businesses routing calls to groups. Some features cater to specific industries, like 'find me follow me' for diverse call routing. In telecom, it's not just about features winning deals but applications winning customers.

January 17, 2024

Remote Users on a PBX

Remote work, fueled by cloud computing, is changing how we connect beyond traditional offices. Telephones remain vital, demanding solutions beyond basic call forwarding. Emulating extensions, with call control functions, becomes essential for effective remote communication. Options like home IP phones and softphones blur the line between office and remote work. The emphasis is on replicating a seamless phone experience in the era of flexible work arrangements.

January 17, 2024

Decisions, Decisions, Decisions…On-Premises or Hosted?

While today’s PBX community agrees hosted is the way to go, rather than on-premises, the decision doesn’t end there. It used to be our customers were comparing our features and cost benefits with other on-premises systems to reach a final decision about which to purchase. Today, the same is true for the plethora of hosted systems out there.

January 17, 2024

Has the Feature Delivery Model of Telephone Systems Really Changed That Much?

What next? Enter Hosted IP PBX. This is where all your calls are sent to the hosting server, which is now where all of the magic happens: four-digit dialing, music on hold, transfers, conferences…you no longer need any premise equipment, there’s no complicated setup or ongoing maintenance, no time-consuming and costly upgrades, it’s just simply services and features delivered via the Internet (SIP trunks) back to your office. Wait, this sounds kind of familiar…

January 17, 2024

Work from Anywhere – with Vodia

Before there were computers, email, document sharing, instant messaging and mobile devices, the telephone was critical to the workplace, and it still is. Business telephone systems have been around for a long time, and we’ve all gotten used to listening to auto attendants and making our choices on a touch-tone keypad. We know pressing 123 gets us to the person whose extension is 123; if they’re not in the office, voicemail kicks in, but we can’t rely on just voicemails when we’re working remotely. Some conversations need to take place right then and there – some issues can’t be left in the purgatory of voicemail tag.

January 17, 2024

Vodia Networks announces UC-Reseller as Certified SIP Trunking Provider

Boston, MA and London, UK — (July 16th, 2020) — UC-Reseller, Voice and Messaging Solutions Distributor and SIP Trunking Provider, and SIP Server Software Developer Vodia Networks today announced a strategic partnership that establishes UC-Reseller as an officially approved SIP Trunk Provider listed within the Vodia PBX. Resellers and MSPs in the UK can now utilize UC-Reseller’s certified SIP Trunking services for voice calls as an integrated and compliant solution.

January 17, 2024

UC-Reseller announced as UK Preferred Distributor by Vodia Networks

Boston, MA and London, UK – (August 5th, 2020) – UC – Reseller, Voice and Messaging Solutions Distributor and SIP Trunking Provider, and SIP Server Software Developer Vodia Networks today announced a strategic partnership that establishes UC-Reseller as Vodia’s Preferred Distributor within the UK markets. Resellers and MSPs in the UK can now directly connect with UC-Reseller for all their Vodia requirements. This brings a local UK presence for all things Vodia, including hardware, software, support, certified SIP Trunks and even certified Vodia system training. Vodia is proud to offer a customized webinar series to all UC-Reseller partners along with the benefits of the Vodia Partner Program membership.

January 17, 2024

UC-Reseller announces launch of UC-247 the Automated Telecoms Provision Portal – Changing the way Telecoms is Sold and Provisioned

UC-247 will allow resellers to advertise their Vodia PBX offering on their website, and whilst the prospective client is in the purchasing mode, enable them to complete a few simple steps, all maintaining the Reseller brand, using the resellers set pricing, and their terms and conditions. Once completed the system will take initial payment by Debit/Credit Card and set up a recurring monthly Direct Debit (both using the reseller’s payment gateways). The platform immediately provisions the PBX, Domain, SSL Certificate, DNS, Extensions, SIP Trunks, Hunt Groups, Dial Plans, DIDs, Number Purchases, Number Porting, all without any work from the reseller.

January 17, 2024

Work from Anywhere – with Vodia

The Vodia PBX includes the most complete suite of robust business telephony features for on-premises and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, desktop, and mobile apps, CRM integration, and Microsoft Teams integration.

January 17, 2024

Not Going Anywhere: Working from Home in 2021 and Beyond

If you’re an SME and you’re looking to enable your team to work from anywhere, there are a number of things you’ll need to get started, or to improve whatever systems you already have in place. The first place to start is VoIP telephony.

January 17, 2024

Vodia Announces Version 67.0 of Its Award-Winning Multi-Tenant Cloud PBX  

67.0 is the evolution of version 66.0: with the increasing need to work from anywhere, we made a few tweaks here and there to make working from anywhere possible and more productive.

January 17, 2024