The Vodia Phone System and Your Mobile-First Strategy

With so many companies now deploying remote and hybrid work models, one of the most significant changes since the commencement of the pandemic is the ongoing growth of mobile traffic for business – this growth is expected to continue apace as small businesses and enterprises continue to hire and expand dispersed teams, with more and more work activities, from calls and emails to video conferences, taking place via smartphone. The Vodia phone system is designed to work seamlessly with smartphones in any configuration your organization has arranged for your employees: on-site, hybrid or remote.

In tandem with our cloud PBX, the Vodia app, available for Android and iOS, neatly and simply separates private and professional conversations. The app connects to your office phone system via a QR code, which is scanned in the app – once the QR code is scanned, all of the staff member’s office settings in the PBX are now included in the smartphone OS, and anything you could have accomplished with a desk phone in the office or with the softphone on your desktop can now be done with your smartphone. With both incoming and outgoing calls, your office number appears on your screen, but your personal number remains private. For callers, there’s no difference between reaching someone on your team at the office or on his or her smartphone, while your employees can reach customers and vendors, and each other, with robust, simplified cloud communications. Voicemail? Check. Call forwarding? Check. Hunt groups? Check. Address book? Check. CRM integration? Check! With the Vodia phone system and the Vodia app, every telephony feature your office phone system offers is now available on your team’s smartphones.

The Vodia app also makes it so you can set business hours, for the entire company or for individual employees, all within the PBX. This means no one can call an employee late at night or on a weekend or holiday. This is a key requirement for many employees, who worry using their smartphones means receiving work calls at all hours. With our PBX and the Vodia app, it doesn’t.

How does it work? The owner of a surf shop, uses his smartphone as his work number while at the shop and, after leaving the shop to check for waves, he connects his smartphone in his truck via Bluetooth and continues to make and receive calls from customers and vendors while driving –in the middle of one call, his sister calls him on his personal number, so he puts one of his vendors on hold to tell his sister he’ll call her back and that he’s on his way to the beach; his vendor’s call, on hold, is on the store number, which he can put on hold to take his sister’s call on his personal number. It’s effortless to move back and forth.

After a few hours in the surf, our surf shop owner dries off and hops back in his truck and checks his work voicemail. One of the calls is from a customer who wants to make an appointment to look at some new surfboards and has given the shop a few dates and times – our damp but happy surf shop owner makes a note of the request in the shop’s CRM, then sends the customer a link to sign up for an appointment the following afternoon via Microsoft Teams and an SMS to one of his shapers to remind him to be at the shop a half hour before the appointment.

The shop closes at 6 PM, but our diligent shop owner keeps his smartphone open for calls to the store until 7 PM, by which time he’s arrived home to shower and cook dinner, and he won’t receive any more business calls until 9 AM the next morning (so he knows anytime his phone rings it’s someone who has his private number); if he does, these calls will be routed to his work voice mailbox. He also has the option of receiving these voicemails as emails.

So yes, this is how we can help you implement a mobile-first strategy at your surf shop. We can also do the same thing for any small business or enterprise, whatever your industry. But don’t take our word for it– here’s what some of our resellers say about our phone system:

-       “We have steadily been adding new customers every month since we started selling Vodia. I’ve tried a variety of hosted PBX solutions, and Vodia is that perfect combination of easy- to-use and feature rich. The people behind Vodia genuinely care about their partners, and their product, which is the philosophy that underpins my business.”

-       David Hinojos, Owner, Get QTS, Las Vegas, NV

-       “That Vodia uses its own API for its programs says a lot: this is a major indicator a SaaS company has it together. The entire PBX can be controlled all through the API – it even has one exposed main web socket. I can’t say enough about Vodia. I’ve used them all, and this is by far the best. Support is great too. I really enjoy the YouTube videos and ‘the ‘one-on-one’ zoom style calls.”

-       Michael S., Owner, SIP HARMONY, Austin, TX

-       “The Vodia PBX gives my clients the most complete suite of robust business telephony features for on-premise and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, CRM integration and Microsoft Teams integration.”

-       Shaik Inaithulla, Owner, Gulf Network, Kuwait

Want to find out what we can do for your organization? Contact us and we’ll put you in touch with one of our outstanding resellers, sales@vodia.com.

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