Editorial

Security and Managed Services

Published on:

August 5, 2021

Normal end point protection is no longer an option, nor are normal firewalls. You might allow only port 443 for https traffic to your website, but are the “nice, new features” on your website a possible threat to your network? How can you be sure you’re secure? What if the email your receptionist received from a friend a worm, thanks to a hacked account? What if that funny video someone gets via WhatsApp or Messenger is actually a threat? How do you block these threats and stop them from slowing your operations or, even worse, bringing them to a grinding halt?

“In this day and age, the key to a successful business is turnaround time and customer service,” says Marius Kruger Chief Technical Officer at ICTGlobe.

Your customers can get the “same” service from anyone out there. What gives you the edge?

Response time and customer service. Most SMEs don’t have the luxury of having permanent staff who don’t support the company’s core business, i.e., most accountants, dentists and lawyers won’t have a  dedicated IT department; these smaller enterprises, the backbone of the South African economy, don’t have enough staff to make sure all the technology required to operate a going concern in the 21st century is “up to snuff,” especially during the pandemic, when hybrid and remote work have come to dominant our professional lives. “SMEs need to dedicate themselves entirely to the core businesses without having to worry about the integrity of their systems,” says Marius Kruger, Chief Technical Officer at ICTGlobe.

No business can survive anymore without an advanced communication system: Internet, phones, conferencing, email, POS…these all need to work constantly, in sync and with no downtime, to make a business efficient and, ultimately, profitable. The more people are connected, the faster businesses grow and the faster the economy grows – as a business grows, it’s essential to control the information it sends and receives.

It’s for this reason ICTGlobe bundles security solutions and managed services with all of our offerings. It’s the age-old theory of bulk buying: who can give you better services and a decent rate, and who can they, the provider, blame if all the responsibility lies with one provider?

Normal end point protection is no longer an option, nor are normal firewalls. You might allow only port 443 for https traffic to your website, but are the “nice, new features” on your website a possible threat to your network? How can you be sure you’re secure? What if the email your receptionist received from a friend a worm, thanks to a hacked account? What if that funny video someone gets via WhatsApp or Messenger is actually a threat? How do you block these threats and stop them from slowing your operations or, even worse, bringing them to a grinding halt?

“It’s more important than ever to protect yourself against cyber threats, just as you need a private security company to protect your family,” says Kruger. “Think of it as putting your business on a safe estate.”

People say time is money, but this is untrue: time is worth more than money. Fortunes can be made and lost over a lifetime, but time, once it’s gone, is gone. You can’t get it back.

“Make the move, so you can concentrate on doing business, on getting quotes to customers ASAP and processing orders as fast as you can.”

Call ICTGlobe to see how we can protect you and your business.

Latest Articles

View All

Unlocking Swift Communication: The Vodia Prepaid DigitalOcean Cloud Advantage!

Vodia’s prepaid offering on DigitalOcean provides businesses with a fast, flexible way to deploy a fully licensed PBX system. Our tailored plans include options for SBC functionality, certified for MS Teams, enabling seamless integration of advanced PBX features like intelligent call routing, automated attendants, and voicemail, all while ensuring secure, high-fidelity voice communication. With extension-based licensing, organizations can easily scale their system from 10 to 80 extensions, making deployment simple and quick. Whether you’re new to PBX systems or an experienced developer, our step-by-step installation video and documentation guide you through the setup process.

May 5, 2025

The Vodia Phone System: Enterprise-level Communications for SMBs

With over 360 million SMBs across the globe, small and medium-sized businesses face a common challenge: delivering the same high-quality communication experience customers expect from large enterprises—without the enterprise budget. The Vodia phone system is built to meet this need, offering a powerful, scalable solution that transforms any device into a professional business phone. Whether your team is remote, mobile, or in-office, Vodia provides advanced features like call recording, voicemail transcription, Microsoft Teams integration, hot desking, CRM integration, and real-time analytics. Our per-user pricing ensures you get all the functionality without overpaying, and our mobile apps keep you connected from anywhere.

May 2, 2025

The Vodia PBX User Portal - A User's Guide

The Vodia PBX User Web Portal offers a comprehensive and intuitive interface that gives users full control over their communication experience. Designed to complement Vodia’s zero-touch provisioning, the portal enables secure browser-based calling via WebRTC, and syncing with Microsoft or Google contacts. Users can monitor real-time presence, manage call forwarding, handle parked calls, and control service flags for dynamic call routing. It also supports advanced call queue management, voicemail access with optional transcription, call recordings, and internal or SMS messaging. CRM integrations with platforms like Zoho further streamline workflows, while granular user settings and admin-controlled visibility ensure tailored access based on roles.

April 29, 2025