Editorial

Security and Managed Services

Published on:

August 5, 2021

Normal end point protection is no longer an option, nor are normal firewalls. You might allow only port 443 for https traffic to your website, but are the “nice, new features” on your website a possible threat to your network? How can you be sure you’re secure? What if the email your receptionist received from a friend a worm, thanks to a hacked account? What if that funny video someone gets via WhatsApp or Messenger is actually a threat? How do you block these threats and stop them from slowing your operations or, even worse, bringing them to a grinding halt?

“In this day and age, the key to a successful business is turnaround time and customer service,” says Marius Kruger Chief Technical Officer at ICTGlobe.

Your customers can get the “same” service from anyone out there. What gives you the edge?

Response time and customer service. Most SMEs don’t have the luxury of having permanent staff who don’t support the company’s core business, i.e., most accountants, dentists and lawyers won’t have a  dedicated IT department; these smaller enterprises, the backbone of the South African economy, don’t have enough staff to make sure all the technology required to operate a going concern in the 21st century is “up to snuff,” especially during the pandemic, when hybrid and remote work have come to dominant our professional lives. “SMEs need to dedicate themselves entirely to the core businesses without having to worry about the integrity of their systems,” says Marius Kruger, Chief Technical Officer at ICTGlobe.

No business can survive anymore without an advanced communication system: Internet, phones, conferencing, email, POS…these all need to work constantly, in sync and with no downtime, to make a business efficient and, ultimately, profitable. The more people are connected, the faster businesses grow and the faster the economy grows – as a business grows, it’s essential to control the information it sends and receives.

It’s for this reason ICTGlobe bundles security solutions and managed services with all of our offerings. It’s the age-old theory of bulk buying: who can give you better services and a decent rate, and who can they, the provider, blame if all the responsibility lies with one provider?

Normal end point protection is no longer an option, nor are normal firewalls. You might allow only port 443 for https traffic to your website, but are the “nice, new features” on your website a possible threat to your network? How can you be sure you’re secure? What if the email your receptionist received from a friend a worm, thanks to a hacked account? What if that funny video someone gets via WhatsApp or Messenger is actually a threat? How do you block these threats and stop them from slowing your operations or, even worse, bringing them to a grinding halt?

“It’s more important than ever to protect yourself against cyber threats, just as you need a private security company to protect your family,” says Kruger. “Think of it as putting your business on a safe estate.”

People say time is money, but this is untrue: time is worth more than money. Fortunes can be made and lost over a lifetime, but time, once it’s gone, is gone. You can’t get it back.

“Make the move, so you can concentrate on doing business, on getting quotes to customers ASAP and processing orders as fast as you can.”

Call ICTGlobe to see how we can protect you and your business.

Derniers articles

Voir tous

Building Intelligent Voice Response Systems with Vodia's JavaScript IVR

JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.

August 11, 2025

Get The Support You Need Easily Through The Vodia Help Center On Jira

Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.

August 7, 2025

Vodia Attends ChannelCon 2025 in Nashville

At ChannelCon 2025 in Nashville, Vodia Sales Engineer Eric Altman engaged with MSPs and IT professionals to explore how AI is shaping the future of managed services. He emphasized that ChannelCon remains a valuable space for building strong vendor-partner relationships, especially as AI continues to dominate industry conversations. Altman noted how Vodia is helping MSPs unlock greater flexibility by combining powerful PBX features with AI-driven capabilities like dynamic call analytics, customized call flows, and automated performance reporting. He also highlighted Vodia’s recent launch of prepaid cloud instances on AWS, DigitalOcean, and Microsoft Azure, designed to streamline deployment for MSPs without infrastructure or licensing delays.

August 5, 2025