The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.
With some phone system/cloud PBX providers, it’s assumed your call center agents can only service a single caller at a time, whether you’re using queues or ring groups. These platforms offer no notification of other callers other than keeping an eye on the groups in your Web/Windows client.
The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.
Our feature set also offers numerous reports for users, managers and system administrators. The Vodia PBX proactively sends emails and SMS messages when, for example, a new voicemail arrives, or a call is missed. Call reports can be sent daily, weekly or monthly, and there are several ways to push call data records to external services for further processing.
The Vodia cloud PBX is the perfect call center solution, especially for call centers receiving a high volume of calls. Our phone system comes equipped for integration with hospitality systems, CRMs such as HubSpot and Salesforce – the PBX also supports ActionURL and server-side EMCA script for integrating with non-mainstream CRM systems. Other integrations include Microsoft and Google contacts and MongoDB and MySQL for call data records (CDR). There’s no better cloud PBX solution for your call center needs. Find out more, sales@vodia.com.
White-labeling is a way manufacturers support well-known brands, simplifying both market access and customer recognition. It is used in many industries, including the telecom industry. While it’s easy to brand web pages and emails (including the Vodia PBX frontend and backend), white-labeling hardware and apps is a different topic.
“We were jumping on that train very early,” says Christian Stredicke, serving the MSPs, Vodia is marking a decade as a leader and pioneer in offering PBX software that effectively turns mobile phones, laptops, PCs and standard VoIP phones into clients everyone in an organization can use for communication.
Our partner, Easy On Hold (EOH), based in Kalamazoo, MI, provides streaming music and messages on a custom marketing schedule for contact centers, enterprise-level corporations and small-medium size businesses via their phones and overhead environments. The company creates effective message on hold productions, auto attendant and IVR greetings, overhead announcements, and overhead music solutions. And they’ve got some great guidance for what to play and when for your callers during the holidays.
