Editorial

Vodia Enabled Call Waiting

Published on:

May 26, 2022

The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.

With some phone system/cloud PBX providers, it’s assumed your call center agents can only service a single caller at a time, whether you’re using queues or ring groups. These platforms offer no notification of other callers other than keeping an eye on the groups in your Web/Windows client.

The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.

Our feature set also offers numerous reports for users, managers and system administrators. The Vodia PBX proactively sends emails and SMS messages when, for example, a new voicemail arrives, or a call is missed. Call reports can be sent daily, weekly or monthly, and there are several ways to push call data records to external services for further processing.

The Vodia cloud PBX is the perfect call center solution, especially for call centers receiving a high volume of calls. Our phone system comes equipped for integration with hospitality systems, CRMs such as HubSpot and Salesforce – the PBX also supports ActionURL and server-side EMCA script for integrating with non-mainstream CRM systems. Other integrations include Microsoft and Google contacts and MongoDB and MySQL for call data records (CDR). There’s no better cloud PBX solution for your call center needs. Find out more, sales@vodia.com.

Latest Articles

View All

The Vodia PBX Now Integrates with ActiveCampaign

Vodia’s latest integration with ActiveCampaign brings together a powerful cloud PBX system and a leading customer experience automation platform. This integration enables businesses to automatically track and manage customer interactions by creating and updating contacts based on call activity, recording detailed call information, and linking calls to the appropriate users within ActiveCampaign. By combining Vodia’s advanced telephony features with ActiveCampaign’s AI-driven marketing and sales automation tools, companies can deliver more personalized experiences, improve team productivity, and drive growth through smarter, data-backed communication.

May 29, 2025

Five-Star Hospitality Communications: Fanvil IP Hotel Phones and the Vodia Phone System

Hotels today need more than luxury amenities—they need smart, reliable communication systems that enhance the guest experience and streamline operations. The combination of Vodia’s powerful VoIP PBX and Fanvil’s new IP Hotel Phones delivers exactly that: seamless in-room communication, fast response to guest requests, and integration with leading PMS. With features like programmable keys, built-in Wi-Fi, AP mode, and USB charging, Fanvil’s devices are purpose-built for hospitality, while Vodia’s system brings automation, multilingual support, and cost-efficient call handling to the table.

May 27, 2025

Smarter Hotel Communication: Vodia PBX Now Integrates with Shiji PMS

Vodia now offers seamless integration with the Shiji Property Management System (PMS), empowering hotels to streamline operations, automate routine tasks, and enhance guest experiences through smarter communication. From check-in to check-out, the integration connects telephony with front desk functions—enabling features like personalized extension setup, automated call billing, room status updates via maid codes, and effortless room changes. With a secure real-time interface, no complex middleware, and support for cloud, on-prem, or hybrid deployments, the Vodia-Shiji solution is built for reliability, scalability, and modern hospitality.

May 23, 2025