Editorial

Vodia Enabled Call Waiting

Published on:

May 26, 2022

The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.

With some phone system/cloud PBX providers, it’s assumed your call center agents can only service a single caller at a time, whether you’re using queues or ring groups. These platforms offer no notification of other callers other than keeping an eye on the groups in your Web/Windows client.

The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.

Our feature set also offers numerous reports for users, managers and system administrators. The Vodia PBX proactively sends emails and SMS messages when, for example, a new voicemail arrives, or a call is missed. Call reports can be sent daily, weekly or monthly, and there are several ways to push call data records to external services for further processing.

The Vodia cloud PBX is the perfect call center solution, especially for call centers receiving a high volume of calls. Our phone system comes equipped for integration with hospitality systems, CRMs such as HubSpot and Salesforce – the PBX also supports ActionURL and server-side EMCA script for integrating with non-mainstream CRM systems. Other integrations include Microsoft and Google contacts and MongoDB and MySQL for call data records (CDR). There’s no better cloud PBX solution for your call center needs. Find out more, sales@vodia.com.

Latest Articles

View All

How Synthetic Voice Is Redefining Multilingual Communication: Vodia CEO Christian Stredicke on Technology Reseller News

Christian Stredicke, founder and CEO of Vodia, joins Doug Green of Technology Reseller News to explore how synthetic voice is transforming multilingual communication. He discusses how AI-generated speech can enhance customer experiences by supporting native languages, removing accents, and enabling real-time translation in IVR systems and call centers. Stredicke also shares how Vodia plans to integrate these capabilities into its PBX platform to support more inclusive, intelligent business communication.

July 15, 2025

Vodia Now Integrates with Odoo Cloud

Vodia Networks now integrates its powerful PBX system with Odoo Cloud, one of the world’s leading open-source platforms serving over 13 million users globally. This integration enables automatic contact creation, detailed call logging, and seamless updates to CRM leads and helpdesk tickets, improving communication workflows for businesses of all sizes. Combining Vodia’s scalable, feature-rich telephony with Odoo’s comprehensive suite of business applications, the partnership offers a robust, flexible solution designed to enhance productivity and streamline operations for enterprises, contact centers, and service providers worldwide.

July 10, 2025

The Vodia PBX Integrates with Fanvil Y501 and X305 Microsoft Teams Solutions for Nursing Homes

The Vodia PBX integrates with Fanvil’s Y501 intercoms and X305 big-button IP phones to deliver a robust Microsoft Teams telephony solution for nursing homes and healthcare environments. This setup enables seamless communication between administrative staff, caregivers, and residents, while supporting features like emergency calling, paging, and DECT mobility. By combining Vodia’s Microsoft-certified PBX with Teams-compliant Fanvil devices, care facilities gain a reliable, flexible, and fully integrated communication system tailored to their unique needs.

July 7, 2025