Editorial

Vodia Enabled Call Waiting

Published on:

May 26, 2022

The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.

With some phone system/cloud PBX providers, it’s assumed your call center agents can only service a single caller at a time, whether you’re using queues or ring groups. These platforms offer no notification of other callers other than keeping an eye on the groups in your Web/Windows client.

The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.

Our feature set also offers numerous reports for users, managers and system administrators. The Vodia PBX proactively sends emails and SMS messages when, for example, a new voicemail arrives, or a call is missed. Call reports can be sent daily, weekly or monthly, and there are several ways to push call data records to external services for further processing.

The Vodia cloud PBX is the perfect call center solution, especially for call centers receiving a high volume of calls. Our phone system comes equipped for integration with hospitality systems, CRMs such as HubSpot and Salesforce – the PBX also supports ActionURL and server-side EMCA script for integrating with non-mainstream CRM systems. Other integrations include Microsoft and Google contacts and MongoDB and MySQL for call data records (CDR). There’s no better cloud PBX solution for your call center needs. Find out more, sales@vodia.com.

Latest Articles

View All

Strengthening PBX security: Passkeys and the Vodia Phone System

Vodia PBX strengthens security with passkeys, giving users and administrators a secure, passwordless login method that eliminates many vulnerabilities tied to traditional credentials. Passkeys use public key cryptography, storing the private key on the user’s device and the public key on the server, making them resistant to phishing and credential theft. By reducing reliance on passwords, Vodia minimizes the attack surface in cloud environments and makes authentication simpler and more secure, while ensuring a smoother, faster login experience for all users.

October 21, 2025

Why Vodia is the Ideal PBX for Microsoft Environments

Many organizations rely on Microsoft as the foundation of their daily operations, but their communication systems often exist in parallel rather than in harmony. Vodia closes that gap by bringing telephony into the same environment where teams already work, turning separate systems into one connected structure. This approach removes friction between platforms, simplifies management, and gives IT teams better control and visibility over daily communication. It also creates a more seamless experience for employees, reduces operational overhead, and builds a stronger, more flexible foundation that supports growth, collaboration, and long-term scalability.

October 17, 2025

Vodia to Attend CVxExpo 2025 in Glendale, Arizona

Vodia will be attending CVxExpo 2025 in Glendale, Arizona, from November 3–5. Sales Engineer Eric Altman will be on site to meet with current and prospective partners, demonstrating how Vodia’s PBX solutions can strengthen technology roadmaps for 2026. This year, Vodia highlights new integrations with ActiveCampaign, Freshdesk, HighLevel, Microsoft 365, Microsoft Presence, monday.com, and Odoo Cloud, along with enhanced call center capabilities such as agent activity dashboards, call recordings, and transcription features. Partners and attendees can schedule meetings with Eric to learn more about scalable, feature-rich, and cost-effective telecommunications solutions built for enterprises and SMBs.

October 14, 2025