PromptVoice Freemium – The Innovative Model Behind the Winner of the Comms National Best Channel Portal Award

Published on:

December 9, 2022

PromptVoice’s Freemium model offers everything you’d expect from a classic Freemium proposition – the ability to give all customers access to basic functionality, free of charge, and then upgrade them through paid subscription packages that generate healthy incremental margin increases.

Over the past few years, the channel has seen the development of a huge range of portals: some facilitate VoIP services, some enable quick and easy provisioning of a plethora of complex communications systems…there are even marketplaces that allow end users to purchase a selection of add-on services from third parties that directly integrate with their UC system.

What PromptVoice offers is radically different. Its portal enables an always-profitable service for resellers without financial risk – and with a self-service end user solution that remains unrivalled in functionality and quality.


Until now, the telecoms channel hasn’t seen wide use of freemium business models, especially for audio recordings, yet it’s a powerful model proven successful in many industries.

PromptVoice’s Freemium model offers everything you’d expect from a classic Freemium proposition – the ability to give all customers access to basic functionality, free of charge, and then upgrade them through paid subscription packages that generate healthy incremental margin increases.

Inbuilt smart upgrade paths trigger customers to initiate their own upgrades and gain access to more advanced functionality, whilst resellers sit back and watch their revenue streams grow. Welcome to a whole new level of scalability and easy incremental margins.

PromptVoice Freemium gives you simplified pricing and two entirely new packages. Simplifications give resellers and end users access to more functionality as standard, and enhanced service quality guarantees; with two new plans, there’s a PromptVoice subscription plan to suit any customer – from micro-SMEs to the largest enterprises.

A unique channel offering

With the move to cloud-based telephony, PromptVoice saw the need to completely re-invent the way prompts, in-queue and on-hold audio are delivered as a channel-first proposition.

Historically, providing these services was a lot of hassle and rarely produced more than minimal return for resellers. The viable support of end users with professional, instant recordings at a low price point, and with light-touch administration, wasn’t possible -until now, thanks to PromptVoice.

PromptVoice is designed to enable resellers to recoup the margin they’d previously left behind in the provision of UC solutions without professional audio recordings. PromptVoice is compatible with any telephony platform through its innovative audio streaming capability and download files. It opens new, recurring revenue streams for everyone in-channel.

What Makes PromptVoice the Best

Over the past 12 months the team has worked relentlessly to ensure they consistently provide a best-in-class service across the portal as well as supporting resellers’ sales and marketing strategies. In the past year the team has introduced:

Enhanced partner marketing services

New portal functionality

  • New billing APIs compatible with Union Street and Inform Billing platforms
  • New auto-created personalised demo files for resellers to share with customers during the sales process
  • Email integration, allowing automated service emails to be sent directly from the portal using the reseller’s domain – a true white label solution
  • New user guide and help videos (accessible within the portal)
  • Simplified provisioning and ongoing maintenance
  • New audio streaming capabilities
  • Marketing tools (accessible within the portal)

A New, Radical Solution

So why has PromptVoice just won the prestigious Comms National Best Channel Portal Award? One very important reason: although channel technologies such as VoIP and other UC tools have developed rapidly in the past five years, partly propelled by the looming 2025 ISDN switch off, in-queue and on-hold audio has remained largely undeveloped over the last 25 years.

There are other suppliers of in-queue and on-hold audio, but PromptVoice’s proposition stood out at the Comms National Awards as truly creative, innovative and disruptive. As a fundamentally new approach that invigorates an often forgotten but crucial component of telecoms channel telephony solutions.

On November 21, 2022, Vodia announced interoperability with PromptVoice and is proud to partner with a global leader in in-queue and on-hold audio and an innovator in the provision of these services to the channel.

About PromptVoice

PromptVoice®, provider of the world’s most powerful telephony audio solution, is the telecoms channel’s partner for professionally recorded prompts, in-queue and on-hold audio. The company enables UC and CC  providers to offer top quality recordings in over 50 languages using its innovative and disruptive streaming solution. Founded in 1994, the company provides many of the world’s largest companies with professional recordings that are listened to 6 billion times a year in over 60 countries across the globe.  www.promptvoice.com

About Vodia Networks, Inc.

Vodia Networks has been a trendsetter in the Voice over Internet Protocol (VoIP) industry for over a decade. Since 2006, Vodia has led the VoIP world in innovation and forward-thinking development, particularly with its early adoption of a multi-tenancy platform for its customers – Vodia was the first company to offer a true multi-tenancy platform and it remains one of the very few companies that can deliver it. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs for numerous third-party SW and CRM systems. For additional information please visit www.vodia.com.

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