Hamlet Collado

Tech

This article explains how to configure a SIP trunk with VoIP.ms on Vodia PBX, starting with ensuring that your system is properly set up with NAT, firewall checks, and correct SIP settings. After configuring your VoIP.ms account, including setting the device type and dialing mode, you'll gather necessary details like the username, password, DID numbers, and registrar server. In Vodia PBX, create a new SIP trunk and input the VoIP.ms settings such as registrar, username, and password. You'll then configure how incoming calls are routed, either based on the Request-URI or directing them to a specific account. Once completed, save the settings, and the trunk will register automatically, with the dial plan generated for you.

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This guide provides a comprehensive overview of configuring the Vodia phone system with Telnyx phone service using Registration. It begins with setting up a Telnyx account, including purchasing a phone number and creating a connection with secure credentials. Once the connection is established, the guide walks you through provisioning your number and assigning it to the created connection. The outbound profile setup enables outbound calling through Telnyx, and Vodia PBX integration is simplified with automatic dial plans. Additionally, routing incoming calls to specific extensions or external URLs is covered, along with managing multiple DIDs through Vodia’s DID management.

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Vodia Networks is excited to announce full compatibility between the Cisco 8800 Series IP Phones and Vodia PBX. This integration offers SMBs a secure, high-quality, and full-featured VoIP solution, enabling businesses of all sizes to enhance their communication capabilities. Vodia PBX resellers can now offer Cisco’s industry-leading phones as part of their UCaaS packages, providing customers with more options and added value in the competitive PBX market. For a step-by-step guide on provisioning a Cisco 3PPC with Vodia PBX, watch our tutorial video.

Announcement

Vodia is excited to announce the release of PBX Version 63.0! In this release, we’ve made updates and changes to increasing the strength of sensitive data, updates to call recording features, trunk DNS lookup processes, software update processes, and more. We’ve added features that enable you to stream recordings, enact a routine nighttime reboot of the phones, and transcode voicemail messages into MP3 format. Graphs have been updated and improved, and a few bugs were fixed as well. Additionally, we now have added support for easy setup of ZoiPer soft phones.

Webinar

Join our exclusive webinar to explore how Vodia PBX seamlessly integrates with OpenAI’s Realtime API, unlocking powerful new capabilities for your communication systems. This session will showcase how AI-driven features can streamline workflows, improve operational efficiency and elevate the PBX experience for both general users and those on Microsoft Teams. Whether you’re looking to stay ahead of the competition or leverage the latest AI trends, this webinar offers practical knowledge and actionable strategies. Register now to secure your spot and take the first step toward transforming your telecom infrastructure with AI innovation!

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Provisioning a Yealink phone with the Vodia PBX involves resetting the device, logging in through the phone’s web interface and linking it to the PBX using its MAC address. Once reset, retrieve the phone’s IP and enter it in a browser to access the login interface. Register the MAC address with the desired extension on the Vodia PBX, then enter the PBX server URL in the phone's “Auto Provisioning” settings. Confirming and initiating this auto-provision process connects the phone to the PBX, allowing it to register and be ready for use within minutes.

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The Vodia PBX now supports Zoiper softphone QR code provisioning, allowing fast setup for remote teams and service providers. Zoiper, compatible with Apple, Windows, and Android, is ideal for businesses needing a flexible and mobile workforce; it offers centralized control and streamlined user management in Vodia’s Multi-Tenant Edition. After setting up an SMTP server in Vodia, administrators can email users a QR code for quick access on the Zoiper app by scanning, enabling immediate and secure connection. This efficient provisioning method enhances mobility, reduces setup time and strengthens collaboration across locations.

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Hot desking allows employees to log in to any available phone in an office, enabling them to retain their direct numbers, caller ID and voicemail access from any desk. This flexibility reduces the need for dedicated workstations, helping companies cut costs on office space and equipment while enhancing mobility and adaptability for employees. It also fosters communication and collaboration by letting employees switch workspaces as needed. The Vodia PBX hot desking feature supports this functionality by allowing users to easily log in and out of phones using a secure PIN, ensuring seamless call handling and improved productivity.

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To factory reset an Htek UC series phone, including P, G, or T models, administrators can clear the device’s previous configuration to prepare it for provisioning with a new setup. Resetting wipes existing settings, which is helpful in cases where previous configurations need removal before applying updated provisioning from the PBX. Once reset, the phone is ready for a fresh configuration tailored to its new requirements, ensuring any prior settings don’t interfere with its functionality in a different setup.

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The Vodia Networks Multi-Tenant (MT) edition now supports the creation of X.509 certificates using the ACME protocol, which can be facilitated through HTTP and DNS challenges. This feature allows administrators to establish a Fully Qualified Domain Name (FQDN) on the PBX, enhancing security with HTTPS. To create a domain, users log in to their Vodia Cloud PBX, navigate to the domain section and set up an A record in their DNS provider (like GoDaddy). Once the domain is established, the PBX can automatically manage certificates, including renewal and deletion, ensuring secure management access.

Editorial

Automatic Call Distribution (ACD) is a system that efficiently routes incoming calls to a group of agents, placing callers in a queue with hold music or announcements to prevent lost calls. It's especially beneficial in call centers, where it allows multiple agents to assist customers without waiting for specific individuals. Key features include call logging, advanced routing, performance tracking and CRM integration, all designed to enhance customer satisfaction and operational efficiency.

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Vodia provisioning for Grandstream desktop phones involves several key steps to ensure seamless integration with our PBX. Administrators must first map the MAC address of each phone to a PBX extension, set the necessary provisioning parameters and enable MAC-based provisioning for added security. Grandstream phones require specific configuration within their web interface, where the provisioning server address must be set to the PBX's URL. For phones located on the same local area network (LAN), Vodia offers a simplified provisioning process that allows for automatic detection and setup with minimal user input.

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A cloud PBX (Private Branch Exchange) is a virtual phone system that enables businesses to make and receive calls via the internet instead of via traditional phone lines, removing the need for physical hardware. Vodia’s cloud PBX offers advanced features like voicemail, call routing, CRM integration and mobile app support, enhancing communication flexibility and reliability. With no on-premises equipment required, it reduces costs and simplifies maintenance while allowing companies to scale easily and support remote teams. This solution provides all the functions of a traditional PBX with the added benefits of mobility, cost savings and modern VoIP capabilities.

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The Vodia PBX integrates with the Google Translate API to transcribe voicemail recordings into text; this text is then included in voicemail notification emails. To enable this feature, you’ll need a Google Cloud account, along with an active Voice API subscription key - this can be created under “APIs & Services” in the Google Cloud Console. This API key, which should be restricted for security, is entered into the Vodia PBX system to activate transcription capabilities. For multi-tenant setups, voicemail transcription can be managed per domain or disabled for specific extensions, offering flexible control over API usage.

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A Property Management System (PMS) Interface allows the Vodia PBX to communicate with hospitality PMS platforms like Infor Hospitality using protocols such as UHLL (Universal Hospitality Language Layer) and FIAS (Fidelio Interface Application Specification). This integration enables efficient communication by syncing key operational functions, like check-in/check-out status, Do Not Disturb (DND) messages and room service updates. Staff can update room statuses directly from room phones, and the PMS can control call privileges and billing. Additionally, the Vodia PBX sends notifications for wake-up calls and provides call data records to add to guest bills, enhancing service and operational efficiency in hospitality settings.

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The Vodia PBX enables easy provisioning for Cisco 8800 3PCC Series phones, including models from the 68xx, 78xx, and 88xx series, through zero-touch LAN provisioning. Start by updating the device firmware, setting the upgrade URL in the phone's settings and performing a factory reset (if needed). Within the Vodia PBX, administrators can pre-configure authentication details to streamline the setup for phones on the same network. For remote setups, a provisioning URL can be entered into the phone's web interface, allowing it to auto-configure without rebooting. This approach supports straightforward deployment for both on-site and remote Cisco devices, minimizing manual input and maximizing ease of integration.

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Installing Vodia PBX on a Linux platform is easy and supports various distributions like CentOS, Debian, FreeBSD and Raspberry Pi. Before starting, ensure standard HTTP ports (80 and 443) are free, or edit the installation script to assign different ports. The installation requires public Internet access for initial license activation. After logging in as a system administrator, download and run the appropriate install script for your OS. Ensure proper firewall configurations to access the PBX web interface. Once installed, management can be done through command line and web interface, allowing for straightforward updates and service management.

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The Patton SN4141 FXS device allows users to connect analog telephones to a VoIP network, facilitating communication through extensions created on the Vodia PBX. After logging in to the device and setting up extensions, users can utilize the Patton Wizard to configure FXS ports, entering necessary details such as the number of ports and the PBX IP address. Once the configuration is completed, it's uploaded to the device for it to register with the PBX, enabling seamless connectivity for analog devices in a VoIP environment.

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Configuring your firewall for remote users is essential for enabling VoIP communications through the Vodia PBX. This setup requires allowing specific TCP and UDP ports, including 5060 and 5061 for SIP signaling, UDP ports 49152 to 64512 for RTP and TCP ports 80 and 443 for web access. Additionally, setting the appropriate IP routing entries ensures both internal and remote phones can communicate effectively, utilizing a netmask that accommodates local network traffic while allowing access from external sources. This dual configuration allows for seamless call management across different network environments.

Editorial

Vodia Managed Voice is a flexible PBX designed for both multi-tenant and single-tenant environments; it's a great choice for managed service providers (MSPs) looking to enhance their voice services. This system allows companies to offer telephony services to their customers without the need for their own data centers, enabling them to focus on their core business while creating a new revenue stream. Vodia's solution is noted for its ease of use and reliability; it's trusted by numerous MSPs globally to deliver robust voice communication services.

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The integration of snom SIP desktop phones with the Vodia PBX allows for secure and efficient provisioning, utilizing protocols such as TLS for encryption and SRTP for secure voice communications. The system supports multiple provisioning methods, including automatic LAN detection, which facilitates easy pairing of devices within the same network, and manual provisioning for specific configurations. This seamless integration enhances the user experience by ensuring quick setup and reliable connections while taking advantage of Vodia's extensive features. For more details, you can refer to Vodia's official documentation.

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To register multiple identities on a SIP desktop phone, start by resetting the phone to factory defaults and locating its MAC address. After logging in to the Vodia PBX, add the MAC address to the relevant extensions. Use MAC-based provisioning to enable the phone to register correctly, ensuring it can handle multiple identities. When configuring outbound calls, assign specific caller IDs (ANI) to each extension, which allows agents to show the appropriate company number when making calls. Additionally, set up hunt groups to manage inbound calls, enabling agents to identify calls by company name and enhancing efficiency in multi-company environments.

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Vodia softphones for macOS and Windows are free applications developed by Vodia Networks, enabling users to make and receive VoIP calls directly from their computers via WebRTC. It features a user-friendly interface, call transfer capabilities, call history tracking, instant messaging, voicemail access and personal address books. Users can also record calls, manage call redirection and set Do Not Disturb (DND) statuses. The softphones seamlessly integrate with popular CRM systems and support conference calling, while also offering QR code provisioning for easy set up.

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Vodia PBX can be installed on Windows systems using a downloadable installer package, which creates a Windows service that launches automatically upon startup. For installations, the 64-bit version is recommended for better scalability, particularly if the system supports 64-bit operations and has a larger number of registered phones. Links to download the 32-bit or 64-bit version of Vodia PBX are provided, with an option to upgrade to version 63.0 available through the PBX GUI post-installation.

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Vodia’s IP PBX system can be installed on 32- or 64-bit versions of CentOS, Debian and FreeBSD, with 64-bit recommended for optimal performance. During installation, users can configure port settings to avoid conflicts with other services, establish firewall rules and activate the license key via an initial internet connection. Once installed, administrators can manage the system through Linux commands, update via the web interface and even deploy on AWS for cloud-based setups. Detailed video tutorials are available to guide users through configurations like firewall settings and IP routing for smooth audio quality.

Tech

Vodia Networks offers robust voicemail management features for users with any desk phone, cell phone or external phone. Users can customize voicemail settings, including multiple announcement modes and personalized greetings. They can access voicemail remotely and even forward messages to others, with notifications sent via email or cell phone. Features like voicemail PIN management, shared mailbox access and voicemail-to-email attachments ensure flexibility and convenience. Advanced options include sending voicemail without ringing the recipient's extension and direct voicemail transfers, while group mailboxes allow multiple users to access shared messages.

Editorial

Telecommuting with Vodia offers both flexibility and productivity advantages for employees and employers alike. Workers can enjoy freedom in managing their schedules and locations, leading to increased job satisfaction and efficiency, as distractions typical in office environments are reduced. Employers benefit from this rise in productivity, while Vodia's cloud-based PBX software ensures seamless virtual communication. The Vodia softphone, which is compatible with Windows, macOS, iOS, and Android, supports key UC features like call management, chat and presence tracking and chat. Vodia also integrates with major CRM platforms like Microsoft Teams and Zoho, making it a comprehensive solution for remote work.

Announcement

Vodia has released version 65.0 of its PBX software, bringing new features and enhancements to improve performance and user experience. This update focuses on expanding integration capabilities, boosting security and adding more customization options for multi-tenant environments. Notable improvements include better support for Microsoft Teams integration, enhanced voicemail handling and optimizations for mobile applications. Additionally, Vodia continues to refine its user interface and improve system stability, making it easier for administrators to manage and configure PBX features.

Tech

Session Initiation Protocol (SIP) is a signaling protocol used to initiate, maintain and terminate multimedia communication sessions such as voice and video calls over the Internet. It is similar to HTTP but for real-time communications, serving as the backbone for most VoIP (Voice over IP) services. SIP manages these sessions but doesn't handle the media itself. Components of SIP include User Agent Clients (UAC) and User Agent Servers (UAS), which communicate through requests and responses to set up, modify and end sessions. This protocol is widely adopted for its scalability and integration with other protocols, supporting a broad range of communication services.

Webinar

Vodia Networks has recently collaborated with Cisco to provide enhanced telecommunication solutions by integrating Microsoft Teams with Cisco IP phones. This partnership emphasizes the seamless interaction between Vodia's multi-tenant PBX system and Cisco devices, particularly for users leveraging MS Teams for their communication needs. During the webinar, the benefits of this integration were showcased, highlighting how businesses can efficiently manage voice communication across platforms while maintaining robust compatibility with Cisco’s hardware.

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Setting up the voicemail server on the Vodia PBX system allows administrators to customize features that enhance user experience and security. Key settings include the time before a call is sent to voicemail, the maximum number of voicemails and their duration, and the required PIN length for accessing messages. Administrators can also manage options like direct dialing into mailboxes, offering callers the ability to reach a user’s mobile phone, and enabling the compression of messages to save storage space. Advanced features, such as allowing callback options when extensions are busy, and integrating external voicemail systems, further enhance the functionality of our innovative phone system.

Webinar

Vodia Networks has officially launched version 66 of its Multi-Tenant PBX, enhancing features and integrations with Microsoft Teams. This update is a significant step in improving user experience and operational efficiency for resellers and their clients. If you missed the recent webinar detailing these updates, you can find the presentation and a recorded video on our official YouTube channel. This release continues Vodia's commitment to providing innovative cloud communication solutions, ensuring its PBX remains at the forefront of technology integration for businesses worldwide.

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Vodia's multi-tenant Cloud PBX is a robust solution designed for Managed Service Providers (MSPs) seeking scalable and efficient voice management. This platform allows MSPs and ITSPs to manage multiple customer domains from a single PBX instance, offering features such as extensions, hunt groups, DID management and high-level voice encryption. Additionally, Vodia supports a range of SIP trunk providers and devices, ensuring flexibility in communication. With no upfront costs and free onboarding through our training program, we deliver a straightforward and effective experience for partners looking to enhance their telecom offerings.

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The Vodia PBX has enhanced its communication capabilities by integrating Twilio’s SMS and MMS API, allowing users to send and receive messages directly from the Vodia platform. This integration supports seamless messaging across Vodia applications, including Windows, web browsers and mobile apps. To get started, users need a Vodia PBX license, a Fully Qualified Domain Name (FQDN), a Let's Encrypt certificate and an active Twilio account. After purchasing a Twilio DID number for SMS and voice, you’ll configure the webhook settings in Twilio to direct incoming messages to your Vodia PBX. In the Vodia admin panel, input the required Twilio credentials and save your settings.

Tech

With the Vodia Callcenter feature, administrators can effectively manage the flow of incoming calls to their Automatic Call Distribution (ACD) groups by setting a maximum limit on the number of calls allowed simultaneously. This configuration can be found in the ACD group settings, where users can select a maximum number ranging from 2 to 25 calls. This feature is particularly useful for distributing calls across multiple ACD groups or for controlling overall call flow to ensure the system doesn't become overwhelmed. By implementing this setting, organizations can enhance their call management and improve customer service efficiency. For detailed guidance, you can refer to Vodia’s documentation on managing ACD groups.

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To send a Vodia QR code for the Vodia App, you need to configure your PBX to send a welcome email containing a 2D QR code to your subscribers. First, ensure your Vodia setup has a Fully Qualified Domain Name (FQDN), a valid certificate (like one generated through Let's Encrypt) and an email service provider such as Google SMTP or AWS SMTP. Log in to the Vodia PBX, navigate to the administrator settings under Security, and enable the option to "Include 2D barcode in user welcome email." Save your changes, and the QR code will be automatically sent to new users, allowing them to easily access their extension account on the Vodia App.

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To configure VoIP Innovation SMS with Vodia PBX, start by ensuring you have Vodia version 66.0.7, a VoIP Innovations account, and a purchased DID number. Log in to your VoIP Innovations account, create an SMS-only API app using Apidaze, and set the SMS request URL to your PBX domain. Assign your DID number to this app for SMS functionality. Then, in the Vodia PBX, enable SMS at the domain level and configure the messaging settings by entering the API key, secret and SMS DID. Finally, test the SMS feature using the Vodia Windows App by sending a message to a number formatted as 1XXXXXXXXXX.

Editorial

Vodia's integration with Microsoft Teams allows seamless communication between Vodia and Teams extensions, enabling users to make and receive calls from both systems. Teams members can also participate in hunt and agent groups, ensuring smooth collaboration. Those not using Teams can still communicate via registered SIP phones, as Vodia’s integration allows direct routing from Teams extensions. Additionally, Vodia supports the use of any SIP Trunk provider, meaning you don't need to switch to Teams' SIP Trunks. This flexible integration simplifies PBX setup and management through an intuitive drop-down menu, making it easier to #WorkWithVodia.

Tech

Vodia's phone system offers seamless music on hold using the Easy On Hold service, which enhances the customer experience during wait times. The hold feature, originally patented by Albert Levy, allows for managing multiple calls efficiently, keeping one caller engaged while addressing another. Easy On Hold streams in unicast mode, enabling the same stream to be shared across Vodia's multi-tenant PBX. To implement this, a routable IP is required, and opening the appropriate inbound port for streaming may be necessary.

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Vodia's paging account now supports Google Text-to-Speech via REST API, allowing SIP devices to broadcast text as speech. This is particularly useful for institutions like schools, factories and and hospitals - prompts are cached to avoid repeated API calls, enhancing efficiency. Compatible devices include Cyber Data paging units, desktop phones and any SIP-capable paging system using multicast or unicast. To test this feature, administrators can use simple curl commands to trigger text-to-speech messages via the Vodia PBX, making it ideal for efficient communication.

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To integrate the Vodia PBX with Microsoft Teams, you need to configure both systems to enable seamless communication. First, set up a domain in the Vodia PBX, create Teams-specific extensions and configure a SIP trunk for Teams. In Microsoft Teams, configure Direct Routing by creating a PSTN gateway for the PBX, enabling users for enterprise voice services and assigning routing policies through PowerShell. This integration allows Teams users to act as extensions on the PBX, enabling features like call groups and voicemail while maintaining SIP phone support for non-Teams users.

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The Vodia Desktop App for Windows 10 is a powerful softphone solution tailored for seamless communication and collaboration in today’s fast-paced business environments. With an intuitive interface, users can easily make and receive calls, manage voicemail and access advanced features like call transfer and conference calling — all from their desktop. This application integrates effortlessly with the Vodia PBX, providing users with robust functionalities such as presence status, messaging and the ability to access company directories. The Vodia Desktop App not only enhances productivity but also supports a flexible working environment by allowing users to stay connected from any location.

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QuestBlue offers a seamless SIP trunk registration process designed to enhance VoIP services for businesses using the Vodia PBX system. By setting up a SIP registration trunk, users can efficiently manage their call channels, with the option to specify the number of channels or assign Direct Inward Dialing (DID) numbers for streamlined inbound communication. The integration not only simplifies the registration of SIP accounts but also provides a reliable framework for connecting calls via Vodia’s robust platform, making it a popular choice for businesses looking to enhance their telecommunications infrastructure. For more detailed information about QuestBlue's services and configuration, you can visit their official site at QuestBlue.com or explore our Vodia documentation.

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The Vodia PBX streamlines the automatic provisioning of Fanvil phones through methods like zero-touch LAN provisioning, DHCP option 66 and Fanvil RPS. To get started, ensure you reset your Fanvil device by holding the OK button until prompted for a factory reset, then customize it by uploading your logo. For RPS provisioning, register for an account on the Fanvil portal, input your credentials in the Vodia PBX settings and add the phone's MAC address to the respective extensions. This allows the Vodia PBX to register the device in your Fanvil RPS account. Finally, reboot your Fanvil device to connect to the RPS and download its configuration file. For older models like the X4, use "prov/fanvil.xml" as the configuration file name; newer models like the X4U require "prov/fanvil-sysconf.xml." This seamless integration makes managing your Fanvil devices efficient and hassle-free.

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The Vodia Windows softphone client offers a versatile way to manage calls, including seamless transfers. Users can transfer calls using three methods: blind transfer, attended transfer and transfer via the contact list. Each method has its specific steps to follow, ensuring users can handle their calls efficiently. For a detailed, step-by-step video guide on how to transfer a call using the Vodia softphone, visit the Vodia website. This resource will help you maximize the potential of your softphone for optimal communication management.

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Vodia’s PBX facilitates the automatic provisioning of Cisco 3PCC devices, such as the 68xx, 78xx and 88xx series, through zero-touch LAN provisioning. To start, users must reset the Cisco 3PCC phone by disconnecting the power, waiting a few seconds and then following a specific key sequence. To upgrade the phone, it’s essential to host the firmware on an HTTP or TFTP server and input the correct URL in the Vodia interface. The authentication settings allow for consistent credentials across devices, streamlining the provisioning process. Finally, by entering the correct provisioning URL in the Cisco phone's web interface, users can easily pair their devices with the Vodia PBX, ensuring efficient communication without needing to reboot the phone.

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Vodia simplifies SIP trunk configuration for users, making it easier for operators to manage complex setups. When facing issues, users can collaborate effectively with Vodia support by utilizing the "Text View" feature in the SIP trunk settings. By copying and pasting the configuration details into a support ticket, operators can provide the Vodia team with the necessary information for quick troubleshooting and analysis. This streamlined approach not only enhances the support experience but also ensures users can maximize the capabilities of their Vodia phone system.

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Skyetel is an innovative SIP trunk provider that seamlessly integrates with the Vodia PBX system, enhancing your communication capabilities. With features like multi-tenant billing, SMS functionality, and endpoint health checks, Skyetel is designed to meet the needs of modern businesses. When paired with Vodia, users can easily manage their communication needs, ensuring robust connectivity and flexibility. Setting up a Skyetel number with Vodia allows for efficient call routing and management, empowering businesses to streamline their operations and improve customer interactions. Experience a smoother communication flow and maximize your operational efficiency with the powerful combination of Skyetel and Vodia.

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Vodia’s cloud PBX system seamlessly integrates with Fanvil devices, offering a robust communication solution for businesses. Whether using older models like the Fanvil X4 or newer ones like the X4U, Vodia ensures smooth provisioning for each phone model. For the Fanvil X4, provisioning requires setting the "Configuration File Name" as "prov/fanvil.xml", which is easily configured through the RPS (Redirection and Provisioning Service) interface. This setup, though simple, may require multiple factory resets during the process to ensure everything functions correctly.

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Cloudflare is a service that enhances security and performance by masking your web server's IP. For users of the Vodia multi-tenant PBX, however, masking the DNS IP can cause issues during phone registration. While the phone can initially provision via HTTP, it won't register because the masked DNS IP blocks communication. To resolve this, you need to disable the Cloudflare proxy for your DNS, allowing the phone to register correctly. Find out how to get your phone registered by adjusting these settings in your Cloudflare account.

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To configure your Twilio trunk with the Vodia PBX, start by logging into Twilio and creating a trunk under Elastic SIP Trunking, where you set the termination SIP URI and localized options based on your location. Establish an authentication IP access control list by adding your Vodia PBX IP address, then create a credential list with your username and password, then create an origination SIP URI pointing to your PBX. After purchasing a Twilio number for inbound calls, complete the trunk setup in Vodia by entering all relevant SIP details and configurations; this ensures accurate registration and routing settings to facilitate efficient calling operations.

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Setting up thinq.io SMS on the Vodia phone system involves several key configurations within the thinq.io user portal. First, you must configure your thinq.io number to support SMS. Next, set up the IP allow list by adding your Vodia phone system's IP address under Messaging. For messaging URLs, specify your DNS for both inbound and outbound messages, being sure to select the appropriate formats. After creating your API tokens in thinq, record your Account ID for Vodia integration. Finally, navigate to the Vodia system settings to input thinq.io details and enable SMS for user extensions, ensuring unique SMS numbers for each user.

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Provisioning the Avaya J179 with the Vodia phone system involves a straightforward process that enhances communication efficiency. By integrating the Avaya J179, businesses benefit from reliable performance and easy access to advanced telephony features. The process allows for customization and flexibility in configuration, ensuring the phone aligns with specific organizational needs. As businesses increasingly rely on unified communication solutions, using Avaya J179 with Vodia provides a robust framework for managing calls, enhancing collaboration and improving overall productivity, fostering a seamless connection between team members and clients alike.

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Running Vodia on Windows provides familiarity and ease of integration with existing Windows applications, leveraging the platform's high performance and robust support. The proprietary nature of Windows incurs licensing costs, however, and its security vulnerabilities can pose risks without proper safeguards. On the other hand, Linux offers a cost-effective, stable, and secure environment, making it ideal for critical applications; its open-source nature allows for customization, though it may require a steeper learning curve for users unfamiliar with the system. Overall, the choice between Windows and Linux for Vodia depends on a business’s specific needs and resources.

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Integrating WhatsApp with the Vodia PBX allows for enhanced communication capabilities in the VoIP landscape. To begin, set up a WhatsApp Business account through Meta for Developers. After this, log in to the Vodia PBX dashboard and navigate to "Settings," then "Messaging" and, finally, "Notifications." In this section, configure your WhatsApp settings by entering your Phone Number ID as the username, generating a random application token for webhook verification, and using the access token as your application secret. Ensure you specify the callback URL for incoming messages and set your WhatsApp Business number as the default ANI for SMS.

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To enable global SMS sending and receiving with Telnyx Version 1 on Vodia PBX, first create a Telnyx account and purchase an SMS number. Then, navigate to the messaging section to set up a profile, specifying the callback URL for incoming messages and selecting API Version 1. Copy your API token from Telnyx, then go to Vodia PBX admin settings to choose Telnyx as your SMS provider and enter your credentials. Each user can customize their SMS ANI in their extension settings, allowing for seamless messaging via the user portal. Be sure to keep your Vodia PBX updated for the best performance.

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Vodia’s new SMS Management feature centralizes all customer SMS provider connections under SIP Trunks for each tenant. It allows you to easily add supported providers and manage SMS numbers with custom settings like name, number, provider and message routing. Policies can be created for opt-in/opt-out messaging, welcome messages, message retention and conversation management with keywords. Additionally, menu selections offer customizable options for customers, such as providing information or directing them to URLs. This enhances SMS management by streamlining provider setup and message handling for better customer interaction.

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Bandwidth Version 1 has been discontinued, and users are encouraged to migrate to Bandwidth V2 for sending and receiving text messages with the Vodia PBX. To start, set up a Bandwidth account, purchase a number and create a messaging application with the necessary callback URL. You will need your User ID API token and secret from the Bandwidth account to integrate SMS messaging in Vodia PBX. Once configured, users can send SMS directly through the Vodia user portal. For more details, visit the Vodia blog or documentation.

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Vodia has introduced new handcrafted ringtones for Vodia PBX systems which are available for download. You can also upload custom audio files for ringback tones or general use. To upload, click "Add," provide a description, select options and upload a mono, 8kHz .wav file. For ring patterns, the system can generate variations or leave your file unchanged. After uploading, you can test the file by playing it back. Additional ringtones are available for download, including options like Chirp 1 through Chirp 8.

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Integrating Prometheus with Vodia PBX enables effective monitoring of your phone system’s performance. Start by creating an API account on Vodia PBX to grant access to Prometheus, followed by the installation of Prometheus on DigitalOcean. Update the prometheus.yml file to include your PBX as a target by configuring the DNS, username, and password. Explore the Vodia API for available system stats, such as CPU usage and memory. Finally, create custom stat panels in Prometheus to visualize and track these key performance metrics in real time.

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This guide outlines configuring Poly Edge B20 phones with the Vodia Phone System. Ensure your Vodia PBX is version 69.0.3 or higher, reset the Polycom phone to factory defaults, bind its MAC address to the PBX and set up auto provisioning. The process also involves obtaining the phone's IP address and logging in to the web interface. After rebooting, the phone seamlessly integrates with the Vodia PBX for efficient communication.

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An Automatic Call Distributor (ACD) is a telephony system or software application used in call centers and contact centers to efficiently route and manage incoming calls. The primary purpose of an ACD is to distribute incoming calls to the most appropriate and available agents or employees, ensuring that callers are connected to the right person or department to address their needs effectively. Find out how you can send an SMS from your Vodia ACD agent group.

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The Vodia PBX offers a wide array of call center codes that can streamline your operations and enhance your team's productivity. In this comprehensive guide, we'll take you through the various call center codes provided by Vodia; these codes enable you to harness the full potential of this robust communication tool. Whether you're looking to improve call handling, set up call forwarding, or you're looking to enhance your call center's performance, this guide will empower you with the knowledge and expertise needed to make the most of the Vodia PBX's call center codes.

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Vodia gives users the ability to dial other tenants within the system using full NANPA numbers, extensions or extension alias numbers. To access this feature, a multi-tenant license is essential; it empowers you to establish multiple tenants within the system, each resolving to its designated domain. This functionality streamlines communication and fosters an interconnected network within the Vodia Phone System, ensuring efficient and flexible calling across tenants.

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This comprehensive guide outlines the setup of a secure Transport Layer Security (TLS) connection between Vodia and Telnyx, emphasizing the crucial aspects of data confidentiality and integrity. By following the steps provided, users can establish a secure SIP trunk connection. This TLS connection guarantees encrypted and secure communication, enhancing data protection and privacy for your business.

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In the realm of network optimization, disabling the Application Layer Gateway (ALG), a critical component in network routers responsible for translating network traffic for specific applications, takes center stage. Focusing on the ZXHN H167A router model, this blog post sheds light on the importance of turning off ALG for VoIP connectivity. By deactivating ALG, you can enhance the performance of your VoIP system, ensuring it operates smoothly without any interference from the router.

Tech

The Vodia PBX gives businesses a powerful cloud phone system that's easy to deploy and manage, and it's now available on AWS Marketplace. This system caters to businesses of all sizes, providing a user-friendly web interface for management from anywhere. The deployment process is straightforward, allowing businesses to scale their phone solutions as needed. The Vodia PBX ensures reliability and flexibility while being cost-effective, making it an ideal choice for organizations seeking efficient communication solutions. With its robust features and support, the Vodia PBX enhances business connectivity and operational efficiency.

Tech

SMS is cool when you can send SMS and MMS messages directly to customers from your user portal. To configure your Skyetel SMS, log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner (shown below). This will bring you to the API section.

Tech

snom phones are highly customizable and work seamlessly with the Vodia phone system, making deployment simple. In certain cases, however, like configuring the internal directory on a line key, special settings may be needed. To achieve this, Vodia's snom mode allows users to define and provision settings for snom phones. For example, by using the keyevent F_ADR_BOOK, you can assign a line key for the internal directory. After saving, Vodia will automatically push the new configuration to the phone, eliminating the need for manual reboots.

Tech

The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.

Editorial

Vodia’s all-in-one contact center solution improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.

Announcement

Vodia Networks, one of the leading providers of IPPBX and Contact center software, announced the much anticipated integrated billing functionality for its Vodia PBX software that will enable service providers to connect their Vodia PBX servers to Freshbooks; a popular cloud based accounting software, and automatically invoice their clients based on usage. This functionality will further allow service providers to track invoices and receive payments from their customers more efficiently through an online payment system.

Tech

First if all, for those do don’t know it: what is Microsoft Azure? In short, it’s Microsoft’s cloud platform: a growing collection of integrated services—compute, storage, data, networking, and app—that help you move faster, do more, and save money. But that’s just scratching the surface. Here’s what else Azure is: Vodia PBX can easily be installed onto the Azure Server.

Tech

Usually every domain needs their own telephone number or numbers that link the world of VoIP with the good old telecom industry. This is done using SIP trunks. While it is possible to share a SIP trunk with several domains, most hosted providers prefer one trunk per domain. But how does the SIP trunk provider know which trunk is being addressed when there is a call coming in?

Tech

Once we have the PCAP, finding a problem is becoming almost a pleasure. Because the files are small, and everything is in the same place. It becomes easy to find jitter problems, missing RTP packets and so on. Last week I saw how another external tool took the PCAP idea to the next level. Using an Ethernet switch with port mirroring, all the traffic that hits the PBX also hits the monitoring server, which also sorts the traffic by calls and then puts them into different files. There were nice logs of SIP packets, RTP analysis and other things you want to know about a call.

Tech

Thus the move with MongoDB. Although it is latest technology (and maybe just because of that), writing natively into the database was actually relatively simple. MongoDB can deal with very large amounts of data, so the PBX does not have to bother with it. Down the road we might be even able to use the DB for reading as well, e.g. when the user is using the call history from the web interface.

Tech

The simple filter on our PBX for the domain name was that we were throwing the baby out with the bathwater. It was simply not possible to define exceptions. That made it practically impossible to use the feature in a real deployment. If the system administrator white-listed IP addresses, traffic from there would still be ignored if the domain name did not match. Adding that back in to the filter solves many of the trunk related problems, as admins can just add the IP addresses for the trunks.

Tech

To set up the Vodia PBX on Google Cloud, start by creating a VM instance in Google Cloud's Compute Engine - choose a region, zone and a compatible operating system, like Debian. Once the instance is running, configure firewall rules to allow essential ports, such as 80, 443 and SIP-specific ports (5060/5061) to enable communication. Use SSH to install the Vodia PBX by downloading and executing the installation script. After installation, configure the Vodia PBX login, then adjust IP routing settings to recognize the Google Cloud NAT by specifying internal and external IPs. This setup helps you effectively run the Vodia PBX in a cloud environment with secure, remote access and full functionality.

Tech

Vodia Networks utilizes Stripe as its payment processor for billing on its hosted PBX services, enabling both postpay and prepaid billing options for customers. This integration allows for seamless electronic transfers between a customer’s bank and Vodia, simplifying the payment process for users. By setting up various billing plans and assigning them to domains, administrators can effectively manage customer payments while ensuring sensitive payment information, such as credit card details, are securely handled through Stripe's infrastructure. This approach not only enhances billing efficiency but also strengthens data security and compliance with payment regulations.

Tech

The Vodia Phone app is a free add-on that enables users to connect to their Vodia PBX accounts, providing an intuitive interface for managing contacts and call history. Utilizing WebRTC technology, the app allows VoIP calls over WiFi or 3G without additional costs, ensuring high audio quality for mobile communications. Key features include multi-call support, call transfer, DTMF sending and user presence indicators. It's important to note that while the app enhances mobile VoIP capabilities, it's not a substitute for emergency calls like 911, and users should ensure proper access to emergency services on their mobile devices. For enhanced security, a valid SSL certificate is recommended for both the PBX and the app.

Editorial

The work from home trend has gained quite a bit of traction over the years. Considering how many companies are going global and employing talent in remote places, it was only a matter of time before this happened. With that said, this trend isn't only gaining traction because of necessity, it's also because of the benefits. 2020 is a tech savvy time to be alive, and provided that companies give their employees the proper tools to do it, working from home can prove to be a catalyst for surprisingly high productivity, compared to working in the office.

Tech

There are many benefits to telecommuting. Telecommuting allows a worker greater freedom regarding his or her work hours and work location. It gives the employee more flexibility to balance work and personal obligations. Often, working from home can make you more productive, because you do not have the distractions of office space. There are also many benefits to employers. Allowing workers to telecommute often makes them more productive, which benefits the company. With virtual communication traffic on the rise, Vodia is positioned to pump out the best and most efficient PBX software in the cloud.

Tech

Vodia Networks has developed a new device, Vodia IO, for simple telephony of the future. This broadband router, equipped with innovative VoIP features, is based on the latest router platform from Intel and offers small business owners everything they need for their daily business communication. Vodia IO enables connection to DSL as well as the fibre optic network and offers Gigabit Ethernet, integrated Gigabit WLAN, a powerful telephone system plus a built-in DECT base station as well as analogue telephone connections. The analogue terminals allow connection to POS devices, door intercoms or fax machines.

Tech

In an attempt to stay true to our tagline – Where VoIP is Easy – Vodia has created two new browser extensions: One for Chrome and one for Mozilla Firefox. These extensions allow you to now click-to-dial right from the browser window, without having to copy and paste the number into your browser client, or even manually entering the number on the desk phone. Simply highlight the number you want to call, right click, and then choose where you want the call to go through (browser or deskphone). Of course, you’ll need to input your Vodia credentials into the extension popup before you can make a call, but once that is done, you are off to the races!

Tech

If you’re already using Digital Ocean to deploy your Vodia PBX, this will be a game changer for future installations. The ease and speed with which you can accomplish this will now be cut significantly by this new configuration. If you however do not use Digital Ocean with your Vodia set-up, it’s remarkably simple to set up, and we encourage you to try it. In three simple steps, you can go from absolute zero to VoIP hero and have your own Vodia system completely up and running. Just set your instance options, deploy, and configure!

Announcement

CallCabinet, long trusted for its multiple award-winning compliant call recording solution, Atmos, has teamed up with Vodia, the company that pioneered multi-tenant PBX, with a cloud-based solution for every firm that needs to record calls for training, dispute resolution, regulatory compliance, or security.

Announcement

1TeamCloud, Cloud Communication and Collaboration Distributor and Vodia Networks announce a strategic partnership in the Brazilian market. Resellers and MSPs in the region can now rely on 1TeamCloud to meet their demands. This incredible partnership strengthens Vodia’s presence in Brazil, including hardware, software, support and certification training.

Announcement

VOIP America, a Cloud Communication and Collaboration Distributor, and Vodia Networks have announced a strategic partnership in the Latin American market. Resellers and MSPs in the region can now rely on VOIP America to meet their demands. This incredible partnership strengthens Vodia’s presence in Central and South America, including hardware, software, support and certification training.

Announcement

QuestBlue, provider of SIP Trunks and Wholesale Voice Services, and SIP Server Software Developer Vodia Networks today announced a strategic partnership that establishes QuestBlue as an officially approved SIP Trunk Provider listed within the Vodia PBX. Resellers and MSPs in the US can now utilize QuestBlue’s certified SIP Trunking services for voice calls as an integrated and compliant solution.

Announcement

UC-Reseller has recently launched a new 3CX to Vodia migration tool as part of its UC-247 ecosystem; the migration tool aims at simplifying the migration process for resellers transitioning from 3CX to the Vodia PBX. This tool automates the configuration of key elements such as SIP Trunks, inbound and outbound rules and extensions, significantly reducing the time and potential errors associated with manual migrations. A notable success story highlights a call center migration with 300 extensions completed in just 15 minutes, compared to three hours using traditional methods, showcasing substantial efficiency gains. To promote this tool, UC-Reseller is hosting a launch webinar on July 7, where attendees will receive a complimentary single-use license for up to 20 extensions. The collaboration between UC-Reseller and Vodia Networks emphasizes their commitment to supporting resellers with innovative tools that enhance their service offerings in a competitive market .

Tech

AT&T IP Flexible Reach is a SIP trunking service that provides integrated access for both IP and TDM PBX environments. It consolidates voice and data services, simplifying operations and potentially reducing costs. When paired with the Vodia IOP PBX, this integration allows seamless management of SIP trunks, including features like fax over email or connecting traditional fax devices with an FXS adapter. To configure, you’ll need the IP Flex service with "SIP handoff" for direct SIP call routing. With Vodia's SIP trunk template, setting up AT&T Flexible Reach is streamlined, matching DID numbers to extensions or hunt groups by default, making it ideal for businesses seeking reliability and ease of use.

Tech

Skyetel is an exceptional SIP trunk provider that integrates effectively with the Vodia PBX, making it easy to manage multi-tenant billing and maintain accurate call records for each customer. By using the Skyetel trunk template, organizations can set up their SIP trunks with ease and ensure tenant names match across both platforms for accurate billing. This synchronization allows the Vodia PBX to forward tenant information, such as the "X-Tenant" header in SIP invites, to Skyetel, facilitating precise customer billing based on their unique tenant domain. This streamlined process enhances operational efficiency and simplifies billing management, making it an ideal solution for businesses utilizing the Vodia multi-tenant system. For more details on the setup process, you can check the guide here.

Tech

The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements.