Hamlet Collado

Hamlet knows more about PBX than PBX knows about him

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Hamlet Collado

A Step-by-Step Guide to Configuring Poly Edge B20 Desktop Phones with the Vodia Phone System

This guide outlines configuring Poly Edge B20 phones with the Vodia Phone System. Ensure your Vodia PBX is version 69.0.3 or higher, reset the Polycom phone to factory defaults, bind its MAC address to the PBX, and set up auto provisioning. The process also involves obtaining the phone's IP address and logging into the web interface. After rebooting, the phone seamlessly integrates with the Vodia PBX for efficient communication.

January 17, 2024

How to Send an SMS from Your ACD Agent Group

An Automatic Call Distributor (ACD) is a telephony system or software application used in call centers and contact centers to efficiently route and manage incoming calls. The primary purpose of an ACD is to distribute incoming calls to the most appropriate and available agents or employees, ensuring that callers are connected to the right person or department to address their needs effectively. Find out how you can send an SMS from your Vodia ACD agent group.

January 17, 2024

Vodia PBX Call Center Codes

Vodia PBX offers a wide array of call center codes that can streamline your operations and enhance your team's productivity. In this comprehensive guide, we'll take you through the various call center codes provided by Vodia, enabling you to harness the full potential of this robust communication tool. Whether you're looking to improve call handling, set up call forwarding, or looking to enhance your call center's performance, this guide will empower you with the knowledge and expertise needed to make the most of Vodia PBX's call center codes.

January 17, 2024

How to Interdomain Dialing on the Vodia Phone System

Vodia offers the capability to dial other tenants within the system using full NANPA numbers, extensions, or extension alias numbers. To access this feature, a multi-tenant license is essential, empowering you to establish multiple tenants within the system, each resolving to its designated domain. This functionality streamlines communication and fosters an interconnected network within the Vodia Phone System, ensuring efficient and flexible calling across tenants.

January 17, 2024

Creating a Transport Layer Security Connection between Vodia and Telnyx

This comprehensive guide outlines the setup of a secure Transport Layer Security (TLS) connection between Vodia and Telnyx, emphasizing the crucial aspects of data confidentiality and integrity. By following the steps provided, users can establish a secure SIP trunk connection. This TLS connection guarantees encrypted and secure communication, enhancing data protection and privacy for your business.

January 17, 2024

Optimizing VoIP Connectivity: Disabling Application Layer Gateway on the ZXHN H167A Router

In the realm of network optimization, disabling the Application Layer Gateway (ALG), a critical component in network routers responsible for translating network traffic for specific applications, takes center stage. Focusing on the ZXHN H167A router model, this blog post sheds light on the importance of turning off ALG for VoIP connectivity. By deactivating ALG, you can enhance the performance of your VoIP system, ensuring that it operates smoothly without any interference from the router.

January 17, 2024

Pros and Cons of Running Vodia on Windows or Linux

Many businesses are already using Windows as their operating system of choice, so running Vodia on Windows can be a more familiar and comfortable option for those who are already familiar with the platform; running Vodia on Windows allows for easy integration with other Windows-based applications and services, making it simpler to manage and maintain a unified system.

January 17, 2024

Vodia PBX now available on AWS Marketplace

With the availability of Vodia PBX on AWS Marketplace, deploying your phone system in the cloud has never been easier. Whether you're a small business looking for a cost-effective phone solution or a larger enterprise in need of a scalable and reliable phone system, Vodia PBX on AWS Marketplace can meet your needs.

January 17, 2024

Configuring Skyetel SMS with the Vodia Phone System

SMS is cool when you can send SMS and MMS messages to customers directly from your user portal. To configure your Skyetel SMS log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner. Shown below, this will bring you to the API section.

January 17, 2024

Setting up Thinq.io SMS with the Vodia phone system

Setting thinq.io SMS on the Vodia phone system isn't that difficult, but we will need to set up a few configurations in the thinq.io user portal

January 17, 2024

Snom Mode Button Provisioning

snom phones are great units to work with. They are very customizable and easy to plug and play with the Vodia phone system. Sometimes, however, the technician deploying the Vodia system with snom phones faces a few challenges.

January 17, 2024

Voip and Cloudflare

Cloudflare services are used to increase the security and performance of your website. It does that by basically masking the IP of your DNS to your Web server. If you are using a DNS on the Vodia multi-tenant PBX, then it would not make sense to mask the DNS IP when using Cloudflare. The initial provisioning of the phone is done through HTTP, which will work to get the phone’s config file, however, when the phone is ready for registration, the phone will not be able to register since the DNS IP address is masked, rendering the phone unusable.

January 17, 2024

Call Queue Caller ID

The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply; here's what Twilio says about DID.

January 17, 2024

VODIA CALL CENTER SOLUTIONS – THE NEXT LEVEL IN CX

Vodia’s all-in-one contact center solution improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.

January 17, 2024

Vodia PBX now offering Freshbooks integrated billing for service providers

Vodia Networks, one of the leading providers of IPPBX and Contact center software, announced the much anticipated integrated billing functionality for its Vodia PBX software that will enable service providers to connect their Vodia PBX servers to Freshbooks; a popular cloud based accounting software, and automatically invoice their clients based on usage. This functionality will further allow service providers to track invoices and receive payments from their customers more efficiently through an online payment system.

January 17, 2024

Vodia PBX on Microsoft Azure Platform

First if all, for those do don’t know it: what is Microsoft Azure? In short, it’s Microsoft’s cloud platform: a growing collection of integrated services—compute, storage, data, networking, and app—that help you move faster, do more, and save money. But that’s just scratching the surface. Here’s what else Azure is: Vodia PBX can easily be installed onto the Azure Server.

January 17, 2024

IP-based authentication is not dead yet

Usually every domain needs their own telephone number or numbers that link the world of VoIP with the good old telecom industry. This is done using SIP trunks. While it is possible to share a SIP trunk with several domains, most hosted providers prefer one trunk per domain. But how does the SIP trunk provider know which trunk is being addressed when there is a call coming in?

January 17, 2024

PCAP made it

Once we have the PCAP, finding a problem is becoming almost a pleasure. Because the files are small, and everything is in the same place. It becomes easy to find jitter problems, missing RTP packets and so on. Last week I saw how another external tool took the PCAP idea to the next level. Using an Ethernet switch with port mirroring, all the traffic that hits the PBX also hits the monitoring server, which also sorts the traffic by calls and then puts them into different files. There were nice logs of SIP packets, RTP analysis and other things you want to know about a call.

January 17, 2024

MongoDB CDR

Thus the move with MongoDB. Although it is latest technology (and maybe just because of that), writing natively into the database was actually relatively simple. MongoDB can deal with very large amounts of data, so the PBX does not have to bother with it. Down the road we might be even able to use the DB for reading as well, e.g. when the user is using the call history from the web interface.

January 17, 2024

Domain name filter

The simple filter on our PBX for the domain name was that we were throwing the baby out with the bathwater. It was simply not possible to define exceptions. That made it practically impossible to use the feature in a real deployment. If the system administrator white-listed IP addresses, traffic from there would still be ignored if the domain name did not match. Adding that back in to the filter solves many of the trunk related problems, as admins can just add the IP addresses for the trunks.

January 17, 2024

Hosting Vodia PBX in Google Cloud

In this blog, we will cover the basic steps in setting up the Vodia PBX with Google Cloud. If you don’t have a google account, you can sign up at https://cloud.google.com/ and get $300 to spend on Google Cloud Platform over the next 12 months!

January 17, 2024

Configuring your Twilio Trunk With Vodia PBX

How to configure your Twilio trunk with the Vodia phone system.

January 17, 2024

Vodia Billing with Stripe

How Stripe Payment Works. Stripe is a payment processor, which means it supports the electronic transfer of money from a customer’s bank (issuing bank), into a merchant’s bank (acquiring bank) as payment for goods or services bought with a credit card. Vodia uses Stripe for postpay or pre-pays on the Vodia hosted PBX. We will discuss how to set up your Stripe account with Vodia billing.

January 17, 2024

The Boss’s Wife

A common problem in telephony is that certain people in organizations want all their calls being screened however a few have direct access. The boss’s wife should be able to call directly, while everybody else has to go through a screening process. How can we get this done using the Vodia PBX?

January 17, 2024

Vodia Android App

Vodia Phone app is a free add-on for your Vodia PBX that lets you connect to your account on your Vodia PBX. The Vodia Phone app offers a simple and intuitive user interface that puts your contacts and individual call history at your fingertips while providing a rich user presence. Also, starting with Android 5.0 Lollipop, based on the WebRTC technology, you can place VoIP calls over WiFi or 3G at no cost, with a rich audio quality for a superior mobile VoIP experience.

January 17, 2024

Work From Home with Vodia

The work from home trend has gained quite a bit of traction over the years. Considering how many companies are going global and employing talent in remote places, it was only a matter of time before this happened. With that said, this trend is not only gaining traction because of necessity, it is also because of the benefits. 2020 is a tech savvy time to be alive, and provided that companies give their employees the proper tools to do it, working from home can prove to be a catalyst for surprisingly high productivity compared to working in the office.

January 17, 2024

How the Vodia PBX is a catalyst for helping people all over the world telecommute to work

There are many benefits to telecommuting. Telecommuting allows a worker greater freedom regarding his or her work hours and work location. It gives the employee more flexibility to balance work and personal obligations. Often, working from home can make you more productive, because you do not have the distractions of office space. There are also many benefits to employers. Allowing workers to telecommute often makes them more productive, which benefits the company. With virtual communication traffic on the rise, Vodia is positioned to pump out the best and most efficient PBX software in the cloud.

January 17, 2024

Vodia: The Smart Telephone System Inside your Router!

Vodia Networks has developed a new device, Vodia IO, for simple telephony of the future. This broadband router, equipped with innovative VoIP features, is based on the latest router platform from Intel and offers small business owners everything they need for their daily business communication. Vodia IO enables connection to DSL as well as the fibre optic network and offers Gigabit Ethernet, integrated Gigabit WLAN, a powerful telephone system plus a built-in DECT base station as well as analogue telephone connections. The analogue terminals allow connection to POS devices, door intercoms or fax machines.

January 17, 2024

Vodia’s Chrome and Mozilla Firefox Click-to-Dial Add-on Browser Extensions

In an attempt to stay true to our tagline – Where VoIP is Easy – Vodia has created two new browser extensions: One for Chrome and one for Mozilla Firefox. These extensions allow you to now click-to-dial right from the browser window, without having to copy and paste the number into your browser client, or even manually entering the number on the desk phone. Simply highlight the number you want to call, right click, and then choose where you want the call to go through (browser or deskphone). Of course, you’ll need to input your Vodia credentials into the extension popup before you can make a call, but once that is done, you are off to the races!

January 17, 2024

Deploy Vodia Straight from the DigitalOcean Marketplace

If you’re already using Digital Ocean to deploy your Vodia PBX, this will be a game changer for future installations. The ease and speed with which you can accomplish this will now be cut significantly by this new configuration. If you however do not use Digital Ocean with your Vodia set-up, it’s remarkably simple to set up, and we encourage you to try it. In three simple steps, you can go from absolute zero to VoIP hero and have your own Vodia system completely up and running. Just set your instance options, deploy, and configure!

January 17, 2024

CallCabinet’s “Perfect Compliance” Call Recording Makes the Leap to Vodia Hosted PBX

CallCabinet, long trusted for its multiple award-winning compliant call recording solution, Atmos, has teamed up with Vodia, the company that pioneered multi-tenant PBX, with a cloud-based solution for every firm that needs to record calls for training, dispute resolution, regulatory compliance, or security.

January 17, 2024

1TeamCloud announced as Vodia’s Brazilian Distributor

1TeamCloud, Cloud Communication and Collaboration Distributor and Vodia Networks announce a strategic partnership in the Brazilian market. Resellers and MSPs in the region can now rely on 1TeamCloud to meet their demands. This incredible partnership strengthens Vodia’s presence in Brazil, including hardware, software, support and certification training.

January 17, 2024

Vodia Announces VoIP America as Official Distributor in LATAM Market

VOIP America, Cloud Communication and Collaboration Distributor and Vodia Networks announce a strategic partnership in the Latin American market. Resellers and MSPs in the region can now rely on VOIP America to meet their demands. This incredible partnership strengthens Vodia’s presence in Central and South America, including hardware, software, support and certification training.

January 17, 2024

Vodia approves QuestBlue as newest SIP Trunk Provider listed in Vodia PBX

QuestBlue, provider of SIP Trunks and Wholesale Voice Services, and SIP Server Software Developer Vodia Networks today announced a strategic partnership that establishes QuestBlue as an officially approved SIP Trunk Provider listed within the Vodia PBX. Resellers and MSPs in the US can now utilize QuestBlue’s certified SIP Trunking services for voice calls as an integrated and compliant solution.

January 17, 2024

AT&T IP Flexible Reach and the Vodia IOP PBX

AT&T IP Flexible Reach is a Session Initiation Protocol (SIP) trunking service that delivers integrated access for IP PBX, TDM PBX, or Key System environments, providing potential total cost benefits through the consolidation of voice and data – one provider, single transport, and management options.

January 17, 2024

Skyetel lP based authentication with the Vodia PBX phone system

Skyetel is a great SIP trunk provider, offering the ability to bill customers based on the tenant name on the Vodia PBX phone system. You can now easily configure your Skyetel SIP trunk with the Vodia PBX trunk template.

January 17, 2024

Vodia Auto Attendant – Getting Calls Where They Need to Go

The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements.

January 17, 2024