Vodia’s all-in-one contact center solution improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.
Vodia Networks, one of the leading providers of IPPBX and Contact center software, announced the much anticipated integrated billing functionality for its Vodia PBX software that will enable service providers to connect their Vodia PBX servers to Freshbooks; a popular cloud based accounting software, and automatically invoice their clients based on usage. This functionality will further allow service providers to track invoices and receive payments from their customers more efficiently through an online payment system.
First if all, for those do don’t know it: what is Microsoft Azure? In short, it’s Microsoft’s cloud platform: a growing collection of integrated services—compute, storage, data, networking, and app—that help you move faster, do more, and save money. But that’s just scratching the surface. Here’s what else Azure is: Vodia PBX can easily be installed onto the Azure Server.
Usually every domain needs their own telephone number or numbers that link the world of VoIP with the good old telecom industry. This is done using SIP trunks. While it is possible to share a SIP trunk with several domains, most hosted providers prefer one trunk per domain. But how does the SIP trunk provider know which trunk is being addressed when there is a call coming in?
Once we have the PCAP, finding a problem is becoming almost a pleasure. Because the files are small, and everything is in the same place. It becomes easy to find jitter problems, missing RTP packets and so on. Last week I saw how another external tool took the PCAP idea to the next level. Using an Ethernet switch with port mirroring, all the traffic that hits the PBX also hits the monitoring server, which also sorts the traffic by calls and then puts them into different files. There were nice logs of SIP packets, RTP analysis and other things you want to know about a call.
Thus the move with MongoDB. Although it is latest technology (and maybe just because of that), writing natively into the database was actually relatively simple. MongoDB can deal with very large amounts of data, so the PBX does not have to bother with it. Down the road we might be even able to use the DB for reading as well, e.g. when the user is using the call history from the web interface.
The simple filter on our PBX for the domain name was that we were throwing the baby out with the bathwater. It was simply not possible to define exceptions. That made it practically impossible to use the feature in a real deployment. If the system administrator white-listed IP addresses, traffic from there would still be ignored if the domain name did not match. Adding that back in to the filter solves many of the trunk related problems, as admins can just add the IP addresses for the trunks.
In this blog, we will cover the basic steps in setting up the Vodia PBX with Google Cloud. If you don’t have a google account, you can sign up at https://cloud.google.com/ and get $300 to spend on Google Cloud Platform over the next 12 months!
How to configure your Twilio trunk with the Vodia phone system.
How Stripe Payment Works. Stripe is a payment processor, which means it supports the electronic transfer of money from a customer’s bank (issuing bank), into a merchant’s bank (acquiring bank) as payment for goods or services bought with a credit card. Vodia uses Stripe for postpay or pre-pays on the Vodia hosted PBX. We will discuss how to set up your Stripe account with Vodia billing.
A common problem in telephony is that certain people in organizations want all their calls being screened however a few have direct access. The boss’s wife should be able to call directly, while everybody else has to go through a screening process. How can we get this done using the Vodia PBX?
Vodia Phone app is a free add-on for your Vodia PBX that lets you connect to your account on your Vodia PBX. The Vodia Phone app offers a simple and intuitive user interface that puts your contacts and individual call history at your fingertips while providing a rich user presence. Also, starting with Android 5.0 Lollipop, based on the WebRTC technology, you can place VoIP calls over WiFi or 3G at no cost, with a rich audio quality for a superior mobile VoIP experience.
The work from home trend has gained quite a bit of traction over the years. Considering how many companies are going global and employing talent in remote places, it was only a matter of time before this happened. With that said, this trend is not only gaining traction because of necessity, it is also because of the benefits. 2020 is a tech savvy time to be alive, and provided that companies give their employees the proper tools to do it, working from home can prove to be a catalyst for surprisingly high productivity compared to working in the office.
There are many benefits to telecommuting. Telecommuting allows a worker greater freedom regarding his or her work hours and work location. It gives the employee more flexibility to balance work and personal obligations. Often, working from home can make you more productive, because you do not have the distractions of office space. There are also many benefits to employers. Allowing workers to telecommute often makes them more productive, which benefits the company. With virtual communication traffic on the rise, Vodia is positioned to pump out the best and most efficient PBX software in the cloud.
Vodia Networks has developed a new device, Vodia IO, for simple telephony of the future. This broadband router, equipped with innovative VoIP features, is based on the latest router platform from Intel and offers small business owners everything they need for their daily business communication. Vodia IO enables connection to DSL as well as the fibre optic network and offers Gigabit Ethernet, integrated Gigabit WLAN, a powerful telephone system plus a built-in DECT base station as well as analogue telephone connections. The analogue terminals allow connection to POS devices, door intercoms or fax machines.
In an attempt to stay true to our tagline – Where VoIP is Easy – Vodia has created two new browser extensions: One for Chrome and one for Mozilla Firefox. These extensions allow you to now click-to-dial right from the browser window, without having to copy and paste the number into your browser client, or even manually entering the number on the desk phone. Simply highlight the number you want to call, right click, and then choose where you want the call to go through (browser or deskphone). Of course, you’ll need to input your Vodia credentials into the extension popup before you can make a call, but once that is done, you are off to the races!
If you’re already using Digital Ocean to deploy your Vodia PBX, this will be a game changer for future installations. The ease and speed with which you can accomplish this will now be cut significantly by this new configuration. If you however do not use Digital Ocean with your Vodia set-up, it’s remarkably simple to set up, and we encourage you to try it. In three simple steps, you can go from absolute zero to VoIP hero and have your own Vodia system completely up and running. Just set your instance options, deploy, and configure!
CallCabinet, long trusted for its multiple award-winning compliant call recording solution, Atmos, has teamed up with Vodia, the company that pioneered multi-tenant PBX, with a cloud-based solution for every firm that needs to record calls for training, dispute resolution, regulatory compliance, or security.
1TeamCloud, Cloud Communication and Collaboration Distributor and Vodia Networks announce a strategic partnership in the Brazilian market. Resellers and MSPs in the region can now rely on 1TeamCloud to meet their demands. This incredible partnership strengthens Vodia’s presence in Brazil, including hardware, software, support and certification training.
VOIP America, Cloud Communication and Collaboration Distributor and Vodia Networks announce a strategic partnership in the Latin American market. Resellers and MSPs in the region can now rely on VOIP America to meet their demands. This incredible partnership strengthens Vodia’s presence in Central and South America, including hardware, software, support and certification training.
QuestBlue, provider of SIP Trunks and Wholesale Voice Services, and SIP Server Software Developer Vodia Networks today announced a strategic partnership that establishes QuestBlue as an officially approved SIP Trunk Provider listed within the Vodia PBX. Resellers and MSPs in the US can now utilize QuestBlue’s certified SIP Trunking services for voice calls as an integrated and compliant solution.
Skyetel is a great SIP trunk provider, offering the ability to bill customers based on the tenant name on the Vodia PBX phone system. You can now easily configure your Skyetel SIP trunk with the Vodia PBX trunk template.
The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements.
