Integrating WhatsApp with Vodia PBX: A Step-by-Step Guide for Seamless VoIP Communication
Published on:
November 30, 2023
Integrating WhatsApp with the Vodia PBX allows for enhanced communication capabilities in the VoIP landscape. To begin, set up a WhatsApp Business account through Meta for Developers. After this, log in to the Vodia PBX dashboard and navigate to "Settings," then "Messaging" and, finally, "Notifications." In this section, configure your WhatsApp settings by entering your Phone Number ID as the username, generating a random application token for webhook verification, and using the access token as your application secret. Ensure you specify the callback URL for incoming messages and set your WhatsApp Business number as the default ANI for SMS.
In the dynamic world of VoIP, leveraging popular messaging platforms like WhatsApp can enhance communication capabilities. In this guide, we'll walk you through the process of integrating WhatsApp with the Vodia PBX to ensre smooth and efficient messaging experience.
Step 1: Create a WhatsApp Business Account on Meta for Developers. To kick off the integration process, visit the Meta for Developers website and set up a new WhatsApp Business account. This account will serve as the bridge between the Vodia PBX and the WhatsApp messaging platform.
Step 2: Vodia PBX Configuration. As the administrator, log in to your Vodia PBX dashboard and navigate to "Settings" -> "Messaging" -> "Notifications." In this section, focus on configuring the settings related to text messaging.
Text Messaging Settings:
Select WhatsApp as the service provider for integration.
Use your "Phone number ID" from the WhatsApp API Setup page as your username or account (e.g., 122495046068001304).
Generate a random application token for Webhooks verification (e.g., HNeoioRB)
Utilize the "Access token" from the WhatsApp API Setup page as the application secret.
Whatsup cross reference settings:
Your username or account will be your “Phone number ID” from the WhatsApp API Setup page. For example: 122495046068001304
The application token is a random string that ensures Webhooks verification token. For example: HNeoioRB
The application secret is “Access token” from the WhatsApp API Setup page. For example: lwALrDPVlxwkBOyLxamDcS5Uw87ihzQ6NyZAQQgXR34CagPI7u7HE41TUc3gPXXy0SZBt4vRWF8ziZAvvb8essA2x4eEYPfphZC7FZBWTji6Dcl2AnaO2XC5729ZCxSoZACpgJtpJVuIvxy0ENgnmVTIXiZBJ…
Address for pulling MMS content: http://your.pbx.com
Default ANI for sending SMS messages: Your WhatsApp Business phone number.
WhatsApp Webhook callback URL
Configure the Webhooks settings on the Meta for developers platform.
Webhooks Settings:
Callback URL: https://your.pbx.com/recvsms
Verify token:
Callback URL: https://your.pbx.com/recvsms
Verify token: Use the application token from the PBX.
Vodia is excited to share the recording of our April 8, 2025 webinar on "Real-Time Media Streaming in Vodia PBX: AI, Call Transcription, and Security in V69.5.6." In this session, we explore how AI, call transcription, and security have become core features in the latest version of our PBX. We dive into the practical benefits of AI, including how it improves business communication with real-time transcription, enhances security with advanced features, and streamlines workflows through integrations like OpenAI and Microsoft Teams. Watch the recording to learn how these innovations can transform your business communications and boost efficiency.
Vodia offers advanced solutions for managing Call Data Records (CDRs) and call recordings, allowing businesses to handle data efficiently. Traditionally, CDRs were stored locally in CSV files, requiring manual transfer to remote locations, which can be time-consuming for organizations handling large volumes. Vodia simplifies this process by providing real-time streaming of CDRs using protocols like WebCDR, JSONS, TCP, and MongoDB, allowing for immediate analysis and custom report generation. Additionally, Vodia integrates with cloud storage services like AWS, DigitalOcean, Linode, and Wasabi, eliminating the need for manual synchronization and local storage. This integration enhances data security, scalability and ease of management.
Vodia PBX now offers real-time call transcription through a seamless integration with Whisper AI, OpenAI’s advanced speech recognition system. With support for multiple languages, technical vocabulary, and noisy environments, Whisper delivers accurate transcriptions even in complex call scenarios. Administrators can enable transcription per tenant using an OpenAI API key, making setup simple and flexible. Once active, all calls are automatically transcribed and accessible in the user portal for easy review and record-keeping. This powerful integration brings enhanced clarity, compliance, and insight to voice communication—whether you're managing support teams, analyzing conversations, or working across language barriers.
.svg)
