Tech

Integrating WhatsApp with Vodia PBX: A Step-by-Step Guide for Seamless VoIP Communication

Published on:

November 30, 2023

Integrating WhatsApp with the Vodia PBX allows for enhanced communication capabilities in the VoIP landscape. To begin, set up a WhatsApp Business account through Meta for Developers. After this, log in to the Vodia PBX dashboard and navigate to "Settings," then "Messaging" and, finally, "Notifications." In this section, configure your WhatsApp settings by entering your Phone Number ID as the username, generating a random application token for webhook verification, and using the access token as your application secret. Ensure you specify the callback URL for incoming messages and set your WhatsApp Business number as the default ANI for SMS.

In the dynamic world of VoIP, leveraging popular messaging platforms like WhatsApp can enhance communication capabilities. In this guide, we'll walk you through the process of integrating WhatsApp with the Vodia PBX to ensre  smooth and efficient messaging experience.

Step 1: Create a WhatsApp Business Account on Meta for Developers. To kick off the integration process, visit the Meta for Developers website and set up a new WhatsApp Business account. This account will serve as the bridge between the Vodia PBX and the WhatsApp messaging platform.

Step 2: Vodia PBX Configuration. As the administrator, log in to your Vodia PBX dashboard and navigate to "Settings" -> "Messaging" -> "Notifications." In this section, focus on configuring the settings related to text messaging.

Text Messaging Settings:

  • Select WhatsApp as the service provider for integration.
  • Use your "Phone number ID" from the WhatsApp API Setup page as your username or account (e.g., 122495046068001304).
  • Generate a random application token for Webhooks verification (e.g., HNeoioRB)
  • Utilize the "Access token" from the WhatsApp API Setup page as the application secret.
API

Whatsup cross reference settings:

  • Your username or account will be your “Phone number ID” from the WhatsApp API Setup page. For example: 122495046068001304
  • The application token is a random string that ensures Webhooks verification token. For example: HNeoioRB
  • The application secret is “Access token” from the WhatsApp API Setup page. For example: lwALrDPVlxwkBOyLxamDcS5Uw87ihzQ6NyZAQQgXR34CagPI7u7HE41TUc3gPXXy0SZBt4vRWF8ziZAvvb8essA2x4eEYPfphZC7FZBWTji6Dcl2AnaO2XC5729ZCxSoZACpgJtpJVuIvxy0ENgnmVTIXiZBJ…
  • Address for pulling MMS content: http://your.pbx.com
  • Default ANI for sending SMS messages: Your WhatsApp Business phone number.
what's app

WhatsApp Webhook callback URL

  • Configure the Webhooks settings on the Meta for developers platform.
  • Webhooks Settings:
  • Callback URL: https://your.pbx.com/recvsms
  • Verify token:
  • Callback URL: https://your.pbx.com/recvsms
  • Verify token: Use the application token from the PBX.
webhook

Latest Articles

View All

Get The Support You Need Easily Through The Vodia Help Center On Jira

Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.

August 7, 2025

Vodia Attends ChannelCon 2025 in Nashville

At ChannelCon 2025 in Nashville, Vodia Sales Engineer Eric Altman engaged with MSPs and IT professionals to explore how AI is shaping the future of managed services. He emphasized that ChannelCon remains a valuable space for building strong vendor-partner relationships, especially as AI continues to dominate industry conversations. Altman noted how Vodia is helping MSPs unlock greater flexibility by combining powerful PBX features with AI-driven capabilities like dynamic call analytics, customized call flows, and automated performance reporting. He also highlighted Vodia’s recent launch of prepaid cloud instances on AWS, DigitalOcean, and Microsoft Azure, designed to streamline deployment for MSPs without infrastructure or licensing delays.

August 5, 2025

5 Reasons to Choose a Business Phone System with Working Hours

A business phone system with working hours gives companies a practical way to protect employee well-being while maintaining high service standards. With Vodia PBX, employees can set individual schedules based on their time zone, forward calls to mobile devices during working hours, and route calls after hours to voicemail, queues, or designated team members. Features like Do Not Disturb, call routing by day of the week, and presence visibility let teams manage availability without sacrificing responsiveness. Whether it’s handling peak-hour demand with call distribution or disconnecting during evenings and holidays, Vodia helps organizations support work-life balance without compromising communication quality.

August 4, 2025