Integrating WhatsApp with Vodia PBX: A Step-by-Step Guide for Seamless VoIP Communication
Published on:
November 30, 2023
Integrating WhatsApp with the Vodia PBX allows for enhanced communication capabilities in the VoIP landscape. To begin, set up a WhatsApp Business account through Meta for Developers. After this, log in to the Vodia PBX dashboard and navigate to "Settings," then "Messaging" and, finally, "Notifications." In this section, configure your WhatsApp settings by entering your Phone Number ID as the username, generating a random application token for webhook verification, and using the access token as your application secret. Ensure you specify the callback URL for incoming messages and set your WhatsApp Business number as the default ANI for SMS.
In the dynamic world of VoIP, leveraging popular messaging platforms like WhatsApp can enhance communication capabilities. In this guide, we'll walk you through the process of integrating WhatsApp with the Vodia PBX to ensre smooth and efficient messaging experience.
Step 1: Create a WhatsApp Business Account on Meta for Developers. To kick off the integration process, visit the Meta for Developers website and set up a new WhatsApp Business account. This account will serve as the bridge between the Vodia PBX and the WhatsApp messaging platform.
Step 2: Vodia PBX Configuration. As the administrator, log in to your Vodia PBX dashboard and navigate to "Settings" -> "Messaging" -> "Notifications." In this section, focus on configuring the settings related to text messaging.
Text Messaging Settings:
Select WhatsApp as the service provider for integration.
Use your "Phone number ID" from the WhatsApp API Setup page as your username or account (e.g., 122495046068001304).
Generate a random application token for Webhooks verification (e.g., HNeoioRB)
Utilize the "Access token" from the WhatsApp API Setup page as the application secret.
Whatsup cross reference settings:
Your username or account will be your “Phone number ID” from the WhatsApp API Setup page. For example: 122495046068001304
The application token is a random string that ensures Webhooks verification token. For example: HNeoioRB
The application secret is “Access token” from the WhatsApp API Setup page. For example: lwALrDPVlxwkBOyLxamDcS5Uw87ihzQ6NyZAQQgXR34CagPI7u7HE41TUc3gPXXy0SZBt4vRWF8ziZAvvb8essA2x4eEYPfphZC7FZBWTji6Dcl2AnaO2XC5729ZCxSoZACpgJtpJVuIvxy0ENgnmVTIXiZBJ…
Address for pulling MMS content: http://your.pbx.com
Default ANI for sending SMS messages: Your WhatsApp Business phone number.
WhatsApp Webhook callback URL
Configure the Webhooks settings on the Meta for developers platform.
Webhooks Settings:
Callback URL: https://your.pbx.com/recvsms
Verify token:
Callback URL: https://your.pbx.com/recvsms
Verify token: Use the application token from the PBX.
The V70 preview build is now available for testing, giving partners and administrators an early opportunity to explore the updated administrator interface, improved performance from multicore media processing, cross-tenant BLF, snapshot creation and restoration, centralized remote provisioning, and updated Debian and CentOS builds. This pre-release version is intended for evaluation and feedback while we finalize the production-ready release for early 2026.
Vodia delivers a secure, scalable communication system built for HIPAA-aligned operations, AI-driven automation, and seamless integrations with tools like CallSmart and Cliniko. It streamlines scheduling, missed-call recovery, and daily workflows while supporting compliant faxing, telemedicine, and telehealth. From clinics to long-term care, Vodia strengthens staff coordination, protects patient data, and improves overall patient experience through a unified, reliable communications platform.
The US Chamber of Commerce is encouraging small and midsize businesses to adopt VoIP systems for better efficiency, lower costs, and improved accessibility. VoIP enables communication over the internet instead of traditional phone lines, giving SMBs access to advanced tools like call analytics, automation, and AI. With integrations across CRMs and business apps, VoIP enhances customer experience and productivity while remaining scalable and cost-effective. Vodia Networks builds on this foundation, offering a secure, feature-rich PBX.
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