 Back to Blog

Vodia Callcenter Feature: Maxumun number of calls

Published on:

December 18, 2020

With the Vodia Callcenter feature, administrators can effectively manage the flow of incoming calls to their Automatic Call Distribution (ACD) groups by setting a maximum limit on the number of calls allowed simultaneously. This configuration can be found in the ACD group settings, where users can select a maximum number ranging from 2 to 25 calls. This feature is particularly useful for distributing calls across multiple ACD groups or for controlling overall call flow to ensure the system doesn't become overwhelmed. By implementing this setting, organizations can enhance their call management and improve customer service efficiency. For detailed guidance, you can refer to Vodia’s documentation on managing ACD groups.

On this blog, we'll show how to control the number of incoming calls to your Vodia ACD group.

Maximum number of calls

Navigate to your ACD group and search for the Maximum number calls. Here can you choose from 2-25 incoming calls allowed per ACD group.

This helps with spreading incoming calls to other ACD groups, or simply as a way to control the call flow. Enjoy!!

Maximum number of calls in Vodia

Latest Articles

Rethinking Communication in Education: Vodia Smart School

Digital communication is now woven into daily school life, from classroom platforms to how parents and teachers connect. Vodia Smart School takes this further with a VoIP-powered system that provides fast, secure, and documented communication for consent forms, sick notes, and routine notifications. In urgent situations, it enables automated alerts to staff, parents, and first responders, ensuring rapid responses when time is critical. Fully GDPR-compliant and offering features such as caller ID masking, MS Teams integration, and control of bells, announcements, and school systems, Smart School gives schools a modern, reliable alternative to legacy systems while improving both safety and everyday operations.

August 28, 2025

Vodia Now Integrates with Microsoft Teams Presence

Vodia PBX now supports Microsoft Teams Presence, building on its Teams Direct Routing certification and Dynamics 365 integration. Using Graph API from version 69.5.13, a user’s Vodia extension is automatically set to Do Not Disturb when they are on a Teams call. Presence status such as Available, Away, Busy, In a Meeting, or Presenting is matched via the Teams user’s principal username or email, allowing VoIP phones and web portals to show real-time status across devices. This integration connects Teams with a full-featured SIP-compliant PBX, enabling organizations to unify communications, streamline workflows, and support both cloud and on-premise telephony solutions.

August 25, 2025

Why Browser Calling is the Future of Business Communication

Vodia’s browser calling solution allows businesses to make and receive VoIP calls directly from any web browser, eliminating the need for apps or desk phones. It offers convenience, cost savings, and a wide range of features including chat, voicemail, call transfers, conference calls, video calls, and CRM integration. The system is secure, operating entirely within the browser to reduce exposure to malware, and scalable to support remote and hybrid work environments. With easy setup through the Vodia PBX web interface, organizations can streamline communication, improve productivity, and provide employees with a flexible, reliable, and fully integrated business communication experience.

August 13, 2025