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Vodia Callcenter Feature: Maxumun number of calls

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December 18, 2020

With the Vodia Callcenter feature, administrators can effectively manage the flow of incoming calls to their Automatic Call Distribution (ACD) groups by setting a maximum limit on the number of calls allowed simultaneously. This configuration can be found in the ACD group settings, where users can select a maximum number ranging from 2 to 25 calls. This feature is particularly useful for distributing calls across multiple ACD groups or for controlling overall call flow to ensure the system doesn't become overwhelmed. By implementing this setting, organizations can enhance their call management and improve customer service efficiency. For detailed guidance, you can refer to Vodia’s documentation on managing ACD groups.

Hamlet Collado

On this blog, we'll show how to control the number of incoming calls to your Vodia ACD group.

Maximum number of calls

Navigate to your ACD group and search for the Maximum number calls. Here can you choose from 2-25 incoming calls allowed per ACD group.

This helps with spreading incoming calls to other ACD groups, or simply as a way to control the call flow. Enjoy!!

Maximum number of calls in Vodia

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