Back to Blog
Tech

Vodia Callcenter Feature: Maxumun number of calls

Published on:

December 18, 2020

With the Vodia Callcenter feature, administrators can effectively manage the flow of incoming calls to their Automatic Call Distribution (ACD) groups by setting a maximum limit on the number of calls allowed simultaneously. This configuration can be found in the ACD group settings, where users can select a maximum number ranging from 2 to 25 calls. This feature is particularly useful for distributing calls across multiple ACD groups or for controlling overall call flow to ensure the system doesn't become overwhelmed. By implementing this setting, organizations can enhance their call management and improve customer service efficiency. For detailed guidance, you can refer to Vodia’s documentation on managing ACD groups.

Hamlet Collado

On this blog, we'll show how to control the number of incoming calls to your Vodia ACD group.

Maximum number of calls

Navigate to your ACD group and search for the Maximum number calls. Here can you choose from 2-25 incoming calls allowed per ACD group.

This helps with spreading incoming calls to other ACD groups, or simply as a way to control the call flow. Enjoy!!

Maximum number of calls in Vodia

Latest Articles

View All
Webinar

Webinar | Real-Time Media Streaming in Vodia PBX: AI, Call Transcription, and Security in V69.5.6

Join Vodia Networks on April 8 for a live, in-depth webinar on how real-time media streaming is powering the future of voice communication. Discover how Vodia PBX version 69.5.6 enables seamless AI integration, live call transcription using the Whisper API, and secure voice data handling. Hosted by Sales Engineer Eric Altman and VoIP Engineer Hamlet Collado, this session will walk you through real-world use cases, including OpenAI and Google Speech-to-Text integrations, MS Teams support, and new security features. You’ll also get a first look at Vodia’s AI roadmap and have the opportunity to ask your questions during a live Q&A.

March 28, 2025
Tech

The Vodia PBX On-Premise Whisper AI Deployment​

Whisper, OpenAI’s Automatic Speech Recognition system, delivers multilingual, noise-tolerant, and technical-language-ready transcription through a streamlined encoder-decoder architecture. With Vodia PBX’s integration, organizations can choose between using OpenAI’s service or hosting Whisper AI locally for complete data sovereignty and control. This on-premise option ensures that sensitive call data stays within your infrastructure while still benefiting from powerful transcription capabilities. To explore deployment options, see our Whisper AI on-premise setup documentation, review a self-hosted integration example, or follow our cloud-based call transcription guide.

March 27, 2025
Announcement

Vodia at Enterprise Connect 2025: Embracing AI and Advancing Communications

Vodia Sales Engineer Eric Altman attended Enterprise Connect 2025 on March 18 and 19, where he connected with partners and gained insight into the future of enterprise communications. AI was the clear focus of the event, with discussions centered on agentic systems, chatbots, and generative technologies. “It was certainly the main element in the atmosphere,” Eric noted. He also shared his excitement about Vodia PBX version 69.5.6, which includes real-time AI integration with OpenAI and call transcription using the Whisper API. The event confirmed that AI is rapidly becoming a core component of modern communication platforms—and Vodia is well-positioned to lead the way.

March 26, 2025