Back to Blog
Tech

Vodia Callcenter Feature: Maxumun number of calls

Published on:

December 18, 2020

With the Vodia Callcenter feature, administrators can effectively manage the flow of incoming calls to their Automatic Call Distribution (ACD) groups by setting a maximum limit on the number of calls allowed simultaneously. This configuration can be found in the ACD group settings, where users can select a maximum number ranging from 2 to 25 calls. This feature is particularly useful for distributing calls across multiple ACD groups or for controlling overall call flow to ensure the system doesn't become overwhelmed. By implementing this setting, organizations can enhance their call management and improve customer service efficiency. For detailed guidance, you can refer to Vodia’s documentation on managing ACD groups.

Hamlet Collado

On this blog, we'll show how to control the number of incoming calls to your Vodia ACD group.

Maximum number of calls

Navigate to your ACD group and search for the Maximum number calls. Here can you choose from 2-25 incoming calls allowed per ACD group.

This helps with spreading incoming calls to other ACD groups, or simply as a way to control the call flow. Enjoy!!

Maximum number of calls in Vodia

Latest Articles

View All
Announcement

Vodia Now Integrates with Odoo Cloud

Vodia Networks now integrates its powerful PBX system with Odoo Cloud, one of the world’s leading open-source platforms serving over 13 million users globally. This integration enables automatic contact creation, detailed call logging, and seamless updates to CRM leads and helpdesk tickets, improving communication workflows for businesses of all sizes. Combining Vodia’s scalable, feature-rich telephony with Odoo’s comprehensive suite of business applications, the partnership offers a robust, flexible solution designed to enhance productivity and streamline operations for enterprises, contact centers, and service providers worldwide.

July 10, 2025
Announcement

The Vodia PBX Integrates with Fanvil Y501 and X305 Microsoft Teams Solutions for Nursing Homes

The Vodia PBX integrates with Fanvil’s Y501 intercoms and X305 big-button IP phones to deliver a robust Microsoft Teams telephony solution for nursing homes and healthcare environments. This setup enables seamless communication between administrative staff, caregivers, and residents, while supporting features like emergency calling, paging, and DECT mobility. By combining Vodia’s Microsoft-certified PBX with Teams-compliant Fanvil devices, care facilities gain a reliable, flexible, and fully integrated communication system tailored to their unique needs.

July 7, 2025
Announcement

Vodia PBX Now Supports AWS Graviton Processors: Slash Your Cloud Communication Costs

Vodia PBX now supports AWS Graviton processors, bringing more efficient and affordable cloud communications to businesses of all sizes. By running natively on ARM-based Graviton instances across all major Linux distributions, Vodia enables up to 40% better price performance compared to traditional x86 systems. This means lower AWS infrastructure costs, reduced energy consumption, and no compromise on reliability or features. It’s a timely upgrade for businesses looking to modernize their phone systems while optimizing spending.

July 4, 2025