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Music on hold with Easy On Hold

Published on:

January 29, 2021

Vodia's phone system offers seamless music on hold using the Easy On Hold service, which enhances the customer experience during wait times. The hold feature, originally patented by Albert Levy, allows for managing multiple calls efficiently, keeping one caller engaged while addressing another. Easy On Hold streams in unicast mode, enabling the same stream to be shared across Vodia's multi-tenant PBX. To implement this, a routable IP is required, and opening the appropriate inbound port for streaming may be necessary.

Hamlet Collado

Music is everywhere. Thankfully, a man by the name of Albert Levy created and patented the hold button, a magical button with two functions:

  • Customers of phone services can have more than one incoming call.
  • The hold function keeps one caller occupied while the needs of the other are addressed.

The Vodia phone system has been streaming music on hold since day one. Since Easy On Hold streams in unicast mode, you can share the same stream in the Vodia multi-tenant PBX - all you need is a routable IP. You might want to also open the inbound port to which the streaming service will be delivered.  

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