Announcement

Vodia Analytics transforms PBX call data into clear, actionable insights with real-time dashboards, detailed call records, and AI-powered analysis. It gives teams full visibility into voice interactions, helping them understand conversations, track performance, and identify issues without relying on raw logs or manual review. With built-in transcription, summaries, and sentiment analysis, it becomes easier to spot trends, optimize operations, and improve overall communication performance.

Tech

Video conferencing is widely used, but rarely examined in terms of where it runs and who controls the infrastructure behind it. In many cases, video traffic is handled by external systems, introducing dependencies that are often overlooked. This piece explores how integrating Jitsi directly into the PBX brings video into the same environment as voice and communication management, giving organizations clearer boundaries, reduced reliance on third-party platforms, and greater control over how communication is handled.

Tech

Skills-based routing in V70 helps ensure incoming calls are matched with the most qualified available agents based on defined skills, language, and expertise. By combining IVR input with intelligent call distribution, organizations can reduce unnecessary transfers, improve first-contact resolution, and shorten handling time. With V70, skills can be defined directly within the PBX, allowing teams to set thresholds, prioritize expertise, and control how calls are routed across departments, queues, and different operational environments.