First if all, for those do don’t know it: what is Microsoft Azure? In short, it’s Microsoft’s cloud platform: a growing collection of integrated services—compute, storage, data, networking, and app—that help you move faster, do more, and save money. But that’s just scratching the surface. Here’s what else Azure is: Vodia PBX can easily be installed onto the Azure Server.
We recently had the opportunity to install the PBX on a Microsoft Azure server. This blog entry is about the lessons that we learned.
First if all, for those do don’t know it: what is Microsoft Azure? In short, it’s Microsoft’s cloud platform: a growing collection of integrated services—compute, storage, data, networking, and app—that help you move faster, do more, and save money. But that’s just scratching the surface. Here’s what else Azure is: Vodia PBX can easily be installed onto the Azure Server.
The installation of the software itself is just like installing the Vodia PBX Software on any other Windows operating system. Once the PBX is installed on your virtual server you’ll have to open some ports for example.
HTTP Port: 80
HTTPS Port: 443
TFTP Port: 69
NTP Port: 123
LDAP Port: (TCP, StartTLS): 2345
LDAP Port (TLS): 2346
RTP range: This setting will depend on how many calls you’ll like to have on the system.
In order for the PBX to receive and send audio on your virtual server you’ll have to open some endpoints. A Virtual networks require endpoints to direct the inbound network traffic to a virtual machine” Each endpoint has a public port and a private port.
The public port is used by the Azure load balancer to listen for incoming traffic to the virtual machine from the Internet.
The private port is used by the virtual machine to listen for incoming traffic, typically destined to an application or service running on the virtual machine.
To open an endpoint on your Virtual Machine please navigate to create an Endpoint.
NOTE: An RTP range of 49900-50000 will allow you 25 calls. That’s 100 ports for RTP. Each call uses 4 ports, so you’ll have to decide how many calls you want on the system. To determine how many calls you would like on your system you’ll have multiply the number of calls by 4 to get the number of ports you’ll need.
Navigate to the Dashboard and click on ENDPOINTS and open your RTP range here.
Even with so many ways to engage with a company or brand, including and particularly social media, today’s customers still prefer voice to connect with your business. So, the phone remains a core component of the customer experience, but many call centers are unaware 86 percent of their customers experience significant hold time when they do call. This is where high-value queues and on-hold content can vastly improve the customer experience.
“We are the perfect solution for Avaya customers,” said Kyle Asbury, Director, Sales and Marketing, Vodia. “If you stay with Avaya, we’ll support you; if you want to go with another brand, we can help you migrate to both another IP phone brand and to our best-in-class, feature-rich, easy-to-deploy, robust and secure cloud PBX.”
Another factor driving hybrid and remote work is inflation, 9.1 percent in the USA as of July 2022, while many economists are pricing in a recession for the euro zone either later this year or in 2023, with inflation in the zone forecasted at 8.3 percent for this year. With the price of goods and services lofted skyward by inflation, and the average price of a gallon of gas across the USA above $4.00 per gallon, working from home gives Americans the chance to reduce the amount of money they spend on commuting and meals and other incidental costs related to working on-site every day.
