Tech

Vodia Auto Attendant – Getting Calls Where They Need to Go

Published on:

August 18, 2021

The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements.

The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements. A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments. Pre-recorded and custom IVR makes sure callers feel welcome and can navigate the system on their own, while internal users can access and use the Auto Attendant when calling from their mobile phones.

Vodia’s best-in-class cloud PBX is the most feature-rich PBX available, and this includes our auto attendant core functionality:

  • Multiple auto attendants per domain
  • Each auto attendant may have multiple inbound DIDs and multiple outbound ANI numbers
  • Auto attendants may have descriptive names
  • Support for fixed and variable extension number length
  • Remote users can utilize auto attendant to start review of recorded calls, change seat assignments, for direct mailbox access, for direct conference access and to program wake-up calls
  • Number or name confirmation before calling extensions
  • Black- and white-listing of account numbers
  • Recording of announcements from extensions
  • Dial plan can be assigned to auto attendants when outbound calls become necessary
  • CDR reports can be sent daily, weekly, monthly or quarterly
  • Each auto attendant can have separate language assigned
  • Support for dual language regions
  • Programmable delay before answering calls (for analog equipment)
  • Control over what VoIP phone shows in the display (for incoming calls)
  • Redirect after timeout to internal and external numbers
  • Hang up after inactivity timeout
  • Redirection depending on time of day
  • Dial by name with programmable algorithm
  • Up to ten direct destinations with pre-recorded audio prompts
  • Music on hold while auto attendant IVR is active
  • Customer welcome greeting and up to five time-dependent welcome greetings
  • Programmable IVR
  • Call screening prompting for caller name and intention

Hot-desking is when desks are used by different team members at different times. Our Auto Attendant gives you a number of features that make it so your calls land at the right extension, regardless of who’s seated at what desk:

  • Users can change their seat assignment by button, star code or the web interface
  • Automatic reprovisioning of VoIP phones after hot-desking changes
  • Participating in group calls on behalf of users
  • Representation of devices or user caller-ID for outbound calls
  • User caller-ID call data records logging

Virtual Private Assistant (VPA)

We also give you a Virtual Private Assistant (APA) with outstanding features:

  • One or more mobile phone numbers used for identifying users
  • Inclusion of cell phones when calling extensions through the auto attendant
  • Support for call park, transfer and conferencing from cell phone
  • Answer, deflect or reject incoming calls
  • Callback trampoline for outbound calls (without answering initial call)

Latest Articles

View All

Vodia Now Integrates with Microsoft Teams Presence

Vodia PBX now supports Microsoft Teams Presence, building on its Teams Direct Routing certification and Dynamics 365 integration. Using Graph API from version 69.5.13, a user’s Vodia extension is automatically set to Do Not Disturb when they are on a Teams call. Presence status such as Available, Away, Busy, In a Meeting, or Presenting is matched via the Teams user’s principal username or email, allowing VoIP phones and web portals to show real-time status across devices. This integration connects Teams with a full-featured SIP-compliant PBX, enabling organizations to unify communications, streamline workflows, and support both cloud and on-premise telephony solutions.

August 25, 2025

Why Browser Calling is the Future of Business Communication

Vodia’s browser calling solution allows businesses to make and receive VoIP calls directly from any web browser, eliminating the need for apps or desk phones. It offers convenience, cost savings, and a wide range of features including chat, voicemail, call transfers, conference calls, video calls, and CRM integration. The system is secure, operating entirely within the browser to reduce exposure to malware, and scalable to support remote and hybrid work environments. With easy setup through the Vodia PBX web interface, organizations can streamline communication, improve productivity, and provide employees with a flexible, reliable, and fully integrated business communication experience.

August 13, 2025

Building Intelligent Voice Response Systems with Vodia's JavaScript IVR

JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.

August 11, 2025