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Vodia Mac O.S and Windows Softphone Client

Published on:

January 30, 2020

Vodia softphones for macOS and Windows are free applications developed by Vodia Networks, enabling users to make and receive VoIP calls directly from their computers via WebRTC. It features a user-friendly interface, call transfer capabilities, call history tracking, instant messaging, voicemail access and personal address books. Users can also record calls, manage call redirection and set Do Not Disturb (DND) statuses. The softphones seamlessly integrate with popular CRM systems and support conference calling, while also offering QR code provisioning for easy set up.

Hamlet Collado

The Vodia softphones for Mac O.S and Windows are free softphones developed by Vodia Networks. They can be used to make and receive VoIP phone calls directly from your work computer using Vodia's patented WebRTC technology. Whether you're a small business or enterprise subscriber, your customer will enjoy the easy-to-use Web interface, which allows users to make and receive calls from their workstations.

In this article, we will discuss the functionality features of the Vodia softphones for Mac O.S and Windows.

Supported O.S

  • Windows
  • Linux
  • Apple MAC O.S

App At Glance

Vodia App
Vodia Windows App

Transferring Calls

Vodia App - Transfer Mode

Call History

The Call tab will show you incoming and outgoing calls by date and time.  You can SMS to a number, delete or return the call.

Vodia App - Call History

Instant Messaging

  • Users can send instant messages
  • Receive a notification on incoming messages
  • Call button
  • New message field
  • Send Image button
  • Close Chat button
  • Add Private or Public notes to users
Vodia App - Instant Messaging
Vodia App - Chat View

Voicemail

Users can listen to their voicemail messages and check the date and time received.

  • Callback
  • Message or SMS
  • Listen to VM
  • Delete VM
  • Search field
  • Paginator
  • Contacts name & number
  • Date and time
  • Voicemail duration
  • Click to play
  • Audio player
  • Audio player track controls
  • Voicemail Menu: Call
Vodia App - Voicemail

Address Book

  • Each user can have his or her own personal address book
  • Upload contact using a CSV format
  • Users can click and call or SMS the contact
  • Add contacts manually
  • Search bar
Vodia App - Address Book
Vodia App - Address Book Options

Recording

  • Users can activate the ad hoc recording, during a call.
  • The recording tab will show the latest recordings by date and time and duration.
Vodia App - Recording

ACD (Automatic Call Distributor)

  • Date range dropdown
  • Total calls counter
  • Inbound calls counter
  • Outbound calls counter
  • Missed calls counter
  • Abandoned calls percentage
  • Transfer calls percentage
  • Average Speed of Answer (SOA)
  • Interactive SOA line chart
  • Hourly Speed of answer
  • Daily Average Speed of answer
  • Interactive calls bar chart
  • Hourly calls volume
  • Daily Calls count
Vodia App - ACD

Call Redirection

User can set their own call forwarding when they need to divert calls to another user or to an outside line.

  • Forward all calls to field
  • Forward on no answer field
  • Forward on busy field
  • Forward no answer timeout dropdown
  • Forward when not registered field
  • When calling the extension directly dropdown
  • Cell phone number field
  • Cell phone number (inbound only) field
  • Voicemail answer on the dropdown
  • Receive calls on app yes/no toggle
  • Save button
Vodia App - Call Redirection

DND (Do Not Disturb)

  • DND on/off button
  • DND reasons (when on): meeting, break, vacation
  • DND status is displayed at the extensions list
  • DND icon is located on the left-hand side of the extensions profile picture
Vodia App - DND

Account Settings

  • Upload profile picture
  • First name field
  • Last name field
  • Position field
Vodia App - Account Settings Profile

Cell Phone Settings

  • Offer special menu when a call is answered on cell phone toggle
  • Include cell phone for web callback
  • Specify the time when the system calls the cell phone
  • Numbers that will and will not get to the cell phone
Vodia App - Cell Phone Settings

CRM Settings

Seamless integration with the most popular CRM vendors on the market.

  • Zoho
  • Salesforce
  • SugarCRM
Vodia App - CRM Settings

Mailbox setting

  • Receive inbound faxes
  • Disable or enable
  • Mailbox settings
  • Announcement mode
  • Cell phone notification
Vodia App - Mailbox Settings

Conference

  • Name field
  • Start date picker
  • Start time dropdown
  • Duration dropdown
  • Participants field
  • Participant numbers
  • Automatically initiate calls at the start time
  • Record the conference toggle
  • Room dropdown
  • Entering conference dropdown
  • Exiting conference dropdown
  • Save button
Vodia App - Conference Scheduling

QR Code Provisioning

  • QR code modal
  • QR code icon and title
  • Close Button
  • QR code
Vodia App - QR Code Provisioning

Active Box

Shows all the active calls on the domain regardless if you’re on a call

  • Active calls in domain
  • Full-screen mode button
  • Active Caller ID
Vodia App - Active Calls

Button configuration

  • Select MAC dropdown with registered phones
  • User template dropdown
  • Button configuration
  • Save button

Any changes made in the button settings will reflect on the user’s desktop phone.

Vodia App - Button Configuration

Active Call View

  • Persistent active call view
  • Contact name
  • Contacts number/ext
  • Call timer
  • Hangup button
  • Hold button
  • Transfer button
  • Record button
  • Park button
  • Dial button
Vodia App - Calls in domain

Active Call View - Dialpad

  • Close
  • Input
  • DTMF buttons
  • DTMF special characters
Vodia App - Active Call Dialpad

Installation prerequisite

  • Must run Vodia PBX 64.0 or higher
  • Check license maintenance for upgrade
  • PBX must be resolvable If hosted

Login prerequisite

  • URL: http://mypbx.com or, if on-premise, IP address of the PBX
  • Extension: User extension
  • Password: Web password
  • Language: Choose your language
Vodia App - Login Screen

Access to Vodia Apps

Vodia App - Access to Mac O.S

Download Vodia PBX

Video to Install Vodia Softphone for Windows

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