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Vodia Mac O.S and Windows Softphone Client

Published on:

January 30, 2020

Vodia softphones for macOS and Windows are free applications developed by Vodia Networks, enabling users to make and receive VoIP calls directly from their computers via WebRTC. It features a user-friendly interface, call transfer capabilities, call history tracking, instant messaging, voicemail access and personal address books. Users can also record calls, manage call redirection and set Do Not Disturb (DND) statuses. The softphones seamlessly integrate with popular CRM systems and support conference calling, while also offering QR code provisioning for easy set up.

The Vodia softphones for Mac O.S and Windows are free softphones developed by Vodia Networks. They can be used to make and receive VoIP phone calls directly from your work computer using Vodia's patented WebRTC technology. Whether you're a small business or enterprise subscriber, your customer will enjoy the easy-to-use Web interface, which allows users to make and receive calls from their workstations.

In this article, we will discuss the functionality features of the Vodia softphones for Mac O.S and Windows.

Supported O.S

Windows
Linux
Apple MAC O.S

App At Glance

Vodia App

Vodia Windows App

Transferring Calls

Vodia App - Transfer Mode

Call History

The Call tab will show you incoming and outgoing calls by date and time. You can SMS to a number, delete or return the call.

Vodia App - Call History

Instant Messaging

Users can send instant messages
Receive a notification on incoming messages
Call button
New message field
Send Image button
Close Chat button
Add Private or Public notes to users

Vodia App - Instant Messaging

Vodia App - Chat View

Voicemail

Users can listen to their voicemail messages and check the date and time received.

Callback
Message or SMS
Listen to VM
Delete VM
Search field
Paginator
Contacts name & number
Date and time
Voicemail duration
Click to play
Audio player
Audio player track controls
Voicemail Menu: Call

Vodia App - Voicemail

Address Book

Each user can have his or her own personal address book
Upload contact using a CSV format
Users can click and call or SMS the contact
Add contacts manually
Search bar

Vodia App - Address Book

Vodia App - Address Book Options

Recording

Users can activate the ad hoc recording, during a call.
The recording tab will show the latest recordings by date and time and duration.

Vodia App - Recording

ACD (Automatic Call Distributor)

Date range dropdown
Total calls counter
Inbound calls counter
Outbound calls counter
Missed calls counter
Abandoned calls percentage
Transfer calls percentage
Average Speed of Answer (SOA)
Interactive SOA line chart
Hourly Speed of answer
Daily Average Speed of answer
Interactive calls bar chart
Hourly calls volume
Daily Calls count

Vodia App - ACD

Call Redirection

User can set their own call forwarding when they need to divert calls to another user or to an outside line.

Forward all calls to field
Forward on no answer field
Forward on busy field
Forward no answer timeout dropdown
Forward when not registered field
When calling the extension directly dropdown
Cell phone number field
Cell phone number (inbound only) field
Voicemail answer on the dropdown
Receive calls on app yes/no toggle
Save button

Vodia App - Call Redirection

DND (Do Not Disturb)

DND on/off button
DND reasons (when on): meeting, break, vacation

DND status is displayed at the extensions list
DND icon is located on the left-hand side of the extensions profile picture

Vodia App - DND

Account Settings

Upload profile picture
First name field
Last name field
Position field

Cell Phone Settings

Offer special menu when a call is answered on cell phone toggle
Include cell phone for web callback
Specify the time when the system calls the cell phone
Numbers that will and will not get to the cell phone

Vodia App - Cell Phone Settings

CRM Settings

Seamless integration with the most popular CRM vendors on the market.

Zoho
Salesforce
SugarCRM

Vodia App - CRM Settings

Mailbox setting

Receive inbound faxes
Disable or enable
Mailbox settings
Announcement mode
Cell phone notification

Vodia App - Mailbox Settings

Conference

Name field
Start date picker
Start time dropdown
Duration dropdown
Participants field
Participant numbers
Automatically initiate calls at the start time
Record the conference toggle
Room dropdown
Entering conference dropdown
Exiting conference dropdown
Save button

Vodia App - Conference Scheduling

QR Code Provisioning

QR code modal
QR code icon and title
Close Button
QR code

Vodia App - QR Code Provisioning

Active Box

Shows all the active calls on the domain regardless if you’re on a call

Active calls in domain
Full-screen mode button
Active Caller ID

Vodia App - Active Calls

Button configuration

Select MAC dropdown with registered phones
User template dropdown
Button configuration
Save button

Any changes made in the button settings will reflect on the user’s desktop phone.

Vodia App - Button Configuration

Active Call View

Persistent active call view
Contact name
Contacts number/ext
Call timer
Hangup button
Hold button
Transfer button
Record button
Park button
Dial button

Vodia App - Calls in domain

Active Call View - Dialpad

Close
Input
DTMF buttons
DTMF special characters

Vodia App - Active Call Dialpad

Installation prerequisite

Must run Vodia PBX 64.0 or higher
Check license maintenance for upgrade
PBX must be resolvable If hosted

Login prerequisite

URL: http://mypbx.com or, if on-premise, IP address of the PBX
Extension: User extension
Password: Web password
Language: Choose your language

Vodia App - Login Screen

Access to Vodia Apps

Vodia App - Access to Mac O.S

Download Vodia PBX

For Windows 32, the current location is http://portal.vodia.com/downloads/pbx/win32/pbxctrl-v62.0-32.zip (then upgrade to 63.0 from the PBX GUI)
For Windows 64, the current location is http://portal.vodia.com/downloads/pbx/win64/pbxctrl-v62.0-64.zip (then upgrade to 63.0 from the PBX GUI)

Video to Install Vodia Softphone for Windows

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