The new SMS Management offers a new way of keeping all your customer SMS number providers in one place. Here's a quick overview.

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SMS Management is located in each of your tenants under SIP Trunks ---> SMS Management  
To start a connection click on  

You will have a dialog box to enter your SMS provider credentials

Enter our supported SMS vendor (for more information on Vodia SMS interop visit us at https://doc.vodia.com/docs/questbluevodia)

SMS Numbers

Under Numbers, you can specify the SMS number for the user to check the values below:

• Name:  Name with customer or group name
• Number: Add the SMS DID
• Policy: If no policy has been created, choose "none"
• Provider: Choose your provider
• URL prefix: This prefix can be unique for each number: set the prefix you want in the provider portal and use that prefix when you assign the SMS number
• Source: Souce can come to the assigned extension
• Destination: Destination messages can be sent to any other extension or to the same extension

Policies

You can create policies for your SMS messages: check below for what each policy can be used

• Names Policy:  Name the Policy
• Opt-in or opt-out: Choose what kind of policy this will be "opt-in or out"
• Welcome message: Write a welcome message for the customer
• Resend welcome message after: choose the number of days for the duration of the message
• Keyword for stopping conversation: Choose a keyword - for example "Stop"
• Keyword for resuming conversation: Create a message if the user would like to continue
• Duration for keeping messages: Choose the number of days Vodia will keep the messages
• Allow only text messages: Turn on or off to only allow texting

Menu selection

In this section, you can create a set of destinations for the customer under the first box with a name for the menu, which can be anything, and then the message box. Themessage box can contain information about a product - you can include a URL for the customer to explore and provide a list of actions from which they can choose.