Vodia’s new SMS Management feature centralizes all customer SMS provider connections under SIP Trunks for each tenant. It allows you to easily add supported providers and manage SMS numbers with custom settings like name, number, provider and message routing. Policies can be created for opt-in/opt-out messaging, welcome messages, message retention and conversation management with keywords. Additionally, menu selections offer customizable options for customers, such as providing information or directing them to URLs. This enhances SMS management by streamlining provider setup and message handling for better customer interaction.
Under Numbers, you can specify the SMS number for the user to check the values below:
Name: Name with customer or group name
Number: Add the SMS DID
Policy: If no policy has been created, choose "none"
Provider: Choose your provider
URL prefix: This prefix can be unique for each number: set the prefix you want in the provider portal and use that prefix when you assign the SMS number
Source: Souce can come to the assigned extension
Destination: Destination messages can be sent to any other extension or to the same extension
Policies
You can create policies for your SMS messages: check below for what each policy can be used
Names Policy: Name the Policy
Opt-in or opt-out: Choose what kind of policy this will be "opt-in or out"
Welcome message: Write a welcome message for the customer
Resend welcome message after: choose the number of days for the duration of the message
Keyword for stopping conversation: Choose a keyword - for example "Stop"
Keyword for resuming conversation: Create a message if the user would like to continue
Duration for keeping messages: Choose the number of days Vodia will keep the messages
Allow only text messages: Turn on or off to only allow texting
Menu selection
In this section, you can create a set of destinations for the customer under the first box with a name for the menu, which can be anything, and then the message box. Themessage box can contain information about a product - you can include a URL for the customer to explore and provide a list of actions from which they can choose.
The Vodia PBX now integrates with efficy CRM, enabling organizations to connect their phone system directly with their customer relationship management platform. Incoming and outgoing calls can automatically identify contacts, display caller information in real time, and provide direct access to contact records within the CRM. By combining telephony with customer data, the integration helps teams respond more efficiently, log interactions automatically, and maintain accurate customer information within their existing workflows.
Outbound AI Voice Agents in Vodia Version 70 enable automated voice outreach powered by OpenAI’s Realtime API. Organizations can schedule campaigns, trigger AI-driven calls through simple API requests, and manage conversations that confirm appointments, update customers, or collect feedback. With dedicated voice agent extensions, dynamic variables, custom tools, and webhook integration, the system supports scalable, intelligent call workflows while maintaining consistent customer communication.
Vodia PBX now supports the Cisco IP Phone Series 9800 running Multiplatform (MPP / 3PCC) firmware, Cisco’s latest flagship IP phone lineup. The devices can be onboarded and managed directly within the PBX, including configuration and firmware control, allowing organizations to continue using Cisco hardware in on-premises or cloud deployments. Supported models, firmware types, and recommended upgrade methods for Cisco MPP provisioning are also outlined.
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