Vodia’s new SMS Management feature centralizes all customer SMS provider connections under SIP Trunks for each tenant. It allows you to easily add supported providers and manage SMS numbers with custom settings like name, number, provider and message routing. Policies can be created for opt-in/opt-out messaging, welcome messages, message retention and conversation management with keywords. Additionally, menu selections offer customizable options for customers, such as providing information or directing them to URLs. This enhances SMS management by streamlining provider setup and message handling for better customer interaction.
Under Numbers, you can specify the SMS number for the user to check the values below:
Name: Name with customer or group name
Number: Add the SMS DID
Policy: If no policy has been created, choose "none"
Provider: Choose your provider
URL prefix: This prefix can be unique for each number: set the prefix you want in the provider portal and use that prefix when you assign the SMS number
Source: Souce can come to the assigned extension
Destination: Destination messages can be sent to any other extension or to the same extension
Policies
You can create policies for your SMS messages: check below for what each policy can be used
Names Policy: Name the Policy
Opt-in or opt-out: Choose what kind of policy this will be "opt-in or out"
Welcome message: Write a welcome message for the customer
Resend welcome message after: choose the number of days for the duration of the message
Keyword for stopping conversation: Choose a keyword - for example "Stop"
Keyword for resuming conversation: Create a message if the user would like to continue
Duration for keeping messages: Choose the number of days Vodia will keep the messages
Allow only text messages: Turn on or off to only allow texting
Menu selection
In this section, you can create a set of destinations for the customer under the first box with a name for the menu, which can be anything, and then the message box. Themessage box can contain information about a product - you can include a URL for the customer to explore and provide a list of actions from which they can choose.
V70 of the Vodia PBX introduces flexible service flags that help organizations automate call routing, scheduling, queue management, announcements, and communication workflows throughout the day. Service flags can be configured manually or automatically to control how calls are handled during business hours, after hours, holidays, or special events. They can also be chained together for more advanced routing logic and integrated with external calendars such as Google Calendar to support dynamic scheduling and operational flexibility across business environments.
Business communication systems have evolved rapidly, but many organizations are still dealing with fragmented tools, limited visibility, and growing operational complexity. As more platforms and channels are added, clarity often decreases, making it harder to manage workflows, respond in real time, and maintain control. A modern approach requires consolidating systems, improving visibility, and reducing noise to create a more efficient and manageable communication environment.
Explore Vodia PBX V70 in a live webinar, featuring a detailed walkthrough of the redesigned admin interface, built-in PBX analytics for real-time visibility and control, AI voice agents, automation workflows, and scalable multi-tenant performance, along with key capabilities such as snapshots, centralized remote provisioning, emergency alerts, and integrations including Jitsi Meet and WhatsApp Business, followed by a live Q&A session with the presenters.
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