Vodia’s new SMS Management feature centralizes all customer SMS provider connections under SIP Trunks for each tenant. It allows you to easily add supported providers and manage SMS numbers with custom settings like name, number, provider and message routing. Policies can be created for opt-in/opt-out messaging, welcome messages, message retention and conversation management with keywords. Additionally, menu selections offer customizable options for customers, such as providing information or directing them to URLs. This enhances SMS management by streamlining provider setup and message handling for better customer interaction.
Under Numbers, you can specify the SMS number for the user to check the values below:
Name: Name with customer or group name
Number: Add the SMS DID
Policy: If no policy has been created, choose "none"
Provider: Choose your provider
URL prefix: This prefix can be unique for each number: set the prefix you want in the provider portal and use that prefix when you assign the SMS number
Source: Souce can come to the assigned extension
Destination: Destination messages can be sent to any other extension or to the same extension
Policies
You can create policies for your SMS messages: check below for what each policy can be used
Names Policy: Name the Policy
Opt-in or opt-out: Choose what kind of policy this will be "opt-in or out"
Welcome message: Write a welcome message for the customer
Resend welcome message after: choose the number of days for the duration of the message
Keyword for stopping conversation: Choose a keyword - for example "Stop"
Keyword for resuming conversation: Create a message if the user would like to continue
Duration for keeping messages: Choose the number of days Vodia will keep the messages
Allow only text messages: Turn on or off to only allow texting
Menu selection
In this section, you can create a set of destinations for the customer under the first box with a name for the menu, which can be anything, and then the message box. Themessage box can contain information about a product - you can include a URL for the customer to explore and provide a list of actions from which they can choose.
Join Vodia Networks on April 8 for a live, in-depth webinar on how real-time media streaming is powering the future of voice communication. Discover how Vodia PBX version 69.5.6 enables seamless AI integration, live call transcription using the Whisper API, and secure voice data handling. Hosted by Sales Engineer Eric Altman and VoIP Engineer Hamlet Collado, this session will walk you through real-world use cases, including OpenAI and Google Speech-to-Text integrations, MS Teams support, and new security features. You’ll also get a first look at Vodia’s AI roadmap and have the opportunity to ask your questions during a live Q&A.
Whisper, OpenAI’s Automatic Speech Recognition system, delivers multilingual, noise-tolerant, and technical-language-ready transcription through a streamlined encoder-decoder architecture. With Vodia PBX’s integration, organizations can choose between using OpenAI’s service or hosting Whisper AI locally for complete data sovereignty and control. This on-premise option ensures that sensitive call data stays within your infrastructure while still benefiting from powerful transcription capabilities. To explore deployment options, see our Whisper AI on-premise setup documentation, review a self-hosted integration example, or follow our cloud-based call transcription guide.
Vodia Sales Engineer Eric Altman attended Enterprise Connect 2025 on March 18 and 19, where he connected with partners and gained insight into the future of enterprise communications. AI was the clear focus of the event, with discussions centered on agentic systems, chatbots, and generative technologies. “It was certainly the main element in the atmosphere,” Eric noted. He also shared his excitement about Vodia PBX version 69.5.6, which includes real-time AI integration with OpenAI and call transcription using the Whisper API. The event confirmed that AI is rapidly becoming a core component of modern communication platforms—and Vodia is well-positioned to lead the way.
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