Vodia’s new SMS Management feature centralizes all customer SMS provider connections under SIP Trunks for each tenant. It allows you to easily add supported providers and manage SMS numbers with custom settings like name, number, provider and message routing. Policies can be created for opt-in/opt-out messaging, welcome messages, message retention and conversation management with keywords. Additionally, menu selections offer customizable options for customers, such as providing information or directing them to URLs. This enhances SMS management by streamlining provider setup and message handling for better customer interaction.
Under Numbers, you can specify the SMS number for the user to check the values below:
Name: Name with customer or group name
Number: Add the SMS DID
Policy: If no policy has been created, choose "none"
Provider: Choose your provider
URL prefix: This prefix can be unique for each number: set the prefix you want in the provider portal and use that prefix when you assign the SMS number
Source: Souce can come to the assigned extension
Destination: Destination messages can be sent to any other extension or to the same extension
Policies
You can create policies for your SMS messages: check below for what each policy can be used
Names Policy: Name the Policy
Opt-in or opt-out: Choose what kind of policy this will be "opt-in or out"
Welcome message: Write a welcome message for the customer
Resend welcome message after: choose the number of days for the duration of the message
Keyword for stopping conversation: Choose a keyword - for example "Stop"
Keyword for resuming conversation: Create a message if the user would like to continue
Duration for keeping messages: Choose the number of days Vodia will keep the messages
Allow only text messages: Turn on or off to only allow texting
Menu selection
In this section, you can create a set of destinations for the customer under the first box with a name for the menu, which can be anything, and then the message box. Themessage box can contain information about a product - you can include a URL for the customer to explore and provide a list of actions from which they can choose.
Cloud communications can create a valuable recurring revenue opportunity for MSPs, but only when they remain in control of the customer relationship. By managing branding, pricing, service delivery, and support, MSPs can build stronger customer loyalty, protect long-term account value, and expand their offering as customer needs evolve. A white-label approach also gives them the flexibility to package voice, AI, integrations, and managed services under their own brand.
Helping a business choose the right phone system starts with understanding its real needs... lower costs, better communication, stronger integrations, support for remote teams and more flexibility. For MSPs, asking the right questions makes it easier to recommend the right features, hardware and deployment model, while Vodia provides the technology, partner support and new Partner Portal needed to build stronger customer relationships, create recurring revenue and grow their communications business.
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