Vodia’s new SMS Management feature centralizes all customer SMS provider connections under SIP Trunks for each tenant. It allows you to easily add supported providers and manage SMS numbers with custom settings like name, number, provider and message routing. Policies can be created for opt-in/opt-out messaging, welcome messages, message retention and conversation management with keywords. Additionally, menu selections offer customizable options for customers, such as providing information or directing them to URLs. This enhances SMS management by streamlining provider setup and message handling for better customer interaction.
Under Numbers, you can specify the SMS number for the user to check the values below:
Name: Name with customer or group name
Number: Add the SMS DID
Policy: If no policy has been created, choose "none"
Provider: Choose your provider
URL prefix: This prefix can be unique for each number: set the prefix you want in the provider portal and use that prefix when you assign the SMS number
Source: Souce can come to the assigned extension
Destination: Destination messages can be sent to any other extension or to the same extension
Policies
You can create policies for your SMS messages: check below for what each policy can be used
Names Policy: Name the Policy
Opt-in or opt-out: Choose what kind of policy this will be "opt-in or out"
Welcome message: Write a welcome message for the customer
Resend welcome message after: choose the number of days for the duration of the message
Keyword for stopping conversation: Choose a keyword - for example "Stop"
Keyword for resuming conversation: Create a message if the user would like to continue
Duration for keeping messages: Choose the number of days Vodia will keep the messages
Allow only text messages: Turn on or off to only allow texting
Menu selection
In this section, you can create a set of destinations for the customer under the first box with a name for the menu, which can be anything, and then the message box. Themessage box can contain information about a product - you can include a URL for the customer to explore and provide a list of actions from which they can choose.
Even in 2025, area codes remain important for personal and business communications. People move frequently but usually keep their original phone numbers because changing them is inconvenient and tied to banking, two-factor authentication, and multiple online accounts. For PBX administrators, area codes are essential for routing calls accurately, displaying the correct caller ID, and managing costs. Vodia PBX simplifies area code management with pattern-based dial plans, automatic updates, and smart trunk selection. This ensures that calls reach the right destination efficiently, maintain a local presence to increase pickup rates, and provide reliable communication both in North America and internationally.
Vodia’s PBX now integrates with Keycloak OpenID Connect, providing secure single sign-on for users so they can access all connected applications without repeated authentication. Logging out from one application automatically logs the user out of all connected systems, simplifying user management and improving security. Keycloak, a Cloud Native Computing Foundation project, supports standard protocols including OpenID Connect, OAuth 2.0, and SAML, offering enterprise-grade identity and access management. To ensure proper integration, Keycloak user emails must match the corresponding PBX extension emails. Complete guidance is available in the Vodia Keycloak integration guide.
Vodia Networks has announced a strategic distribution partnership with Comms Group Global (ASX: CCG), aiming to expand the reach of its feature-rich cloud PBX solutions across APAC and EMEA. Through this collaboration, Comms Group Global will serve as an official reseller, providing businesses of all sizes with scalable, secure, and integrated telephony solutions. Customers will benefit from advanced call management features, Microsoft Teams integration, and robust security standards, while also gaining access to Comms Group’s SIP coverage in over 65 countries. The partnership enables a streamlined “one-touch” provisioning process, ensuring fast and seamless deployment for enterprises and SMEs seeking to improve efficiency.
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