snom phones are great units to work with. They are very customizable and easy to plug and play with the Vodia phone system. Sometimes, however, the technician deploying the Vodia system with snom phones faces a few challenges.
snom phones are great units to work with. They are very customizable and easy to plug and play with the Vodia phone system. Sometimes, however, the technician deploying the Vodia system with snom phones faces a few challenges.
Here's a scenario:
The customer wants the internal directory feature of the phone on one of the line keys. To check which feature you would like to use, see the list in Key+Events to identify the provisioning value.
Snom Mode
Vodia has developed the snom mode: here you will be able to define any setting you would like on the user buttons and provision those values on the snom phone.
When deploying your snom phone, make sure the phone is provisioned correctly. Check our docs on how to provision a snom phone.
Next, navigate to the user buttons and choose snom. You will need to enter the text below to inform the phone system this will be a keyevent. You will need to choose your provisioning value
In this case it will be keyeventF_ADR_BOOK - make sure you label your button so the user is not confused. Save the setting. The Vodia phone system will push the new configuration to the phone, so there's no need to reboot the unit.
Even with so many ways to engage with a company or brand, including and particularly social media, today’s customers still prefer voice to connect with your business. So, the phone remains a core component of the customer experience, but many call centers are unaware 86 percent of their customers experience significant hold time when they do call. This is where high-value queues and on-hold content can vastly improve the customer experience.
“We are the perfect solution for Avaya customers,” said Kyle Asbury, Director, Sales and Marketing, Vodia. “If you stay with Avaya, we’ll support you; if you want to go with another brand, we can help you migrate to both another IP phone brand and to our best-in-class, feature-rich, easy-to-deploy, robust and secure cloud PBX.”
Another factor driving hybrid and remote work is inflation, 9.1 percent in the USA as of July 2022, while many economists are pricing in a recession for the euro zone either later this year or in 2023, with inflation in the zone forecasted at 8.3 percent for this year. With the price of goods and services lofted skyward by inflation, and the average price of a gallon of gas across the USA above $4.00 per gallon, working from home gives Americans the chance to reduce the amount of money they spend on commuting and meals and other incidental costs related to working on-site every day.
