Tech

Skills-based routing in V70 helps ensure incoming calls are matched with the most qualified available agents based on defined skills, language, and expertise. By combining IVR input with intelligent call distribution, organizations can reduce unnecessary transfers, improve first-contact resolution, and shorten handling time. With V70, skills can be defined directly within the PBX, allowing teams to set thresholds, prioritize expertise, and control how calls are routed across departments, queues, and different operational environments.

Tech

PBX snapshots in V70 provide a reliable way to capture system state before changes are applied, enabling fast recovery, controlled rollback, and more predictable system management when updating configurations, testing call flows, or operating across multiple tenants. By preserving a point-in-time version of the system, administrators can reduce the risk of disruption, restore services quickly when issues arise, and maintain stability while making ongoing changes in complex communication environments.

Tech

V70 introduces emergency alerts and notifications designed to ensure critical events are not missed and responses happen immediately. Alerts can be triggered directly by users, delivered across multiple channels including phones, email, mobile apps, and SMS, and can automatically initiate calls to predefined numbers. Administrators have full control over how alerts are configured, enabling consistent, reliable handling of incidents across real-world, multi-tenant environments.