AT&T IP Flexible Reach is a Session Initiation Protocol (SIP) trunking service that delivers integrated access for IP PBX, TDM PBX, or Key System environments, providing potential total cost benefits through the consolidation of voice and data – one provider, single transport, and management options.
AT&T IP Flexible Reach is a Session Initiation Protocol (SIP) trunking service that delivers integrated access for IP PBX, TDM PBX, or Key System environments, providing potential total cost benefits through the consolidation of voice and data – one provider, single transport, and management options.
Easily configure these services with the Vodia IOP PBX server and provide dial tone to all your SIP desktop phones. You can connect fax using an FXS SIP device or let the Vodia IOP PBX deliver the fax straight to your customer using email.
When ordering the SIP service, it’s important that you get the IP Flex service with “SIP handoff,” which means inbound and outbound phone calls will be delivered directly via SIP and not over analog lines or PRI.
Flexible Reach SIP Trunk is now part of the Vodia SIP Trunk template. Once you have configured your, AT&T, login into your Vodia IOP device, navigate to your domain and scroll down to Trunks, Click create and select AT&T
To learn more about how to create a DID for your extension, check the Vodia management article – https://doc.vodia.com/docs/did-management
Vodia by default will send any incoming call to the DID number programmed to its respective extension, hunt group, ring group, or IVR account (e.g. Auto-Attendant), and distribute that inbound call to a specific account when the caller presses a digit to make a choice. The Vodia AT&T template does a good job of matching the correct DID number by default which makes it a great option for integrators looking for an easy reliable solution. To learn more about the Vodia IOP, visit us at https://vodia.com/products/vodia-iop-pbx-in-a-box/
The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.
The Vodia app also makes it so you can set business hours, for the entire company or for individual employees, all within the PBX. This means no one can call an employee late at night or on a weekend or holiday. This is a key requirement for many employees, who worry using their smartphones means receiving work calls at all hours.
With all this 21st century technology and the many “work from anywhere” requirements it satisfies, what about your phone system? For many of your clients and customers, your company’s phone number is the most direct and simplest way to engage with your organization. If your system is a traditional PBX, those old-fashioned wires make it so you’re anchored to your office if you want to make and receive calls, but there’s no need for this – you can move your entire phone system to the cloud!
