Sending SMS on Vodia User Portal with Bandwidth V.2 Messaging
Published on:
December 16, 2019
Bandwidth Version 1 has been discontinued, and users are encouraged to migrate to Bandwidth V2 for sending and receiving text messages with the Vodia PBX. To start, set up a Bandwidth account, purchase a number and create a messaging application with the necessary callback URL. You will need your User ID API token and secret from the Bandwidth account to integrate SMS messaging in Vodia PBX. Once configured, users can send SMS directly through the Vodia user portal. For more details, visit the Vodia blog or documentation.
Bandwidth version 1 has been discontinued. Please watch the video below to learn how to use Bandwidth V2 with the Vodia PBX.
Bandwidth version 1 has been discontinued
Sending and receiving text messages globally with V.2 Bandwidth API is now possible via the Vodia PBX user portal. To get started you'll need to set up a Bandwidth account for messaging. You will need to ask for SMS messaging on V1 in order for SMS to work in the Vodia user portal Follow these steps to set up your Bandwidth Application. Note: the URL for the bandwidth messaging should be https://app.bandwidth.com/
Purchase a Bandwidth Number
Create a Bandwidth Application
Name Your application
Add your Messaging callback URL - example http://yourpbx/recvsms
Create
Assign a number to your application
Click your new application
Under associated number, click on the + button to assign your new number
Bandwidth Account info "Make sure your account has admin access" Otherwise you will not be able to see the API token and API secret.
Vodia PBX will need to know the following information in order to get the SMS to work properly.
User ID
API Token
API Secret
To get this information from your Bandwidth Account, you will need to click on Account.
Copy your "User ID" you will need later.
Click on API Token and create a new one.
Save your API Token and API Secret.
Vodia Messaging Feature
Navigate to your Admin --- Messaging and Notification
Under Text Messaging
Choose provider (Bandwidth) as the provider
User Account: Bandwidth 7 Digit Account
Application Token:
Application ID: Found in Application Tab
Application Secret : Check API credentials
URL prefix for receiving messages: Recvsms
Address for pulling MMS content: https://pbxdnsname.com
Default ANI for sending SMS messages: Bandwidth enabled SMS number
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Vodia has integrated OpenAI’s Realtime API with its PBX, enabling real-time AI-powered hotel phone systems that enhance guest services. By leveraging natural speech processing, guests can make reservations, request services, and access hotel amenities in multiple languages - all through voice commands. This integration streamlines hotel operations, reduces staff workload, and improves guest satisfaction. Whether booking a room, ordering room service, or arranging transportation, AI-powered phone systems provide seamless communication and efficiency. Hotels can now offer personalized, automated experiences while maintaining reliable, high-quality service.
ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.
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