Skyetel lP based authentication with the Vodia PBX phone system
Published on:
September 8, 2021
Skyetel is an exceptional SIP trunk provider that integrates effectively with the Vodia PBX, making it easy to manage multi-tenant billing and maintain accurate call records for each customer. By using the Skyetel trunk template, organizations can set up their SIP trunks with ease and ensure tenant names match across both platforms for accurate billing. This synchronization allows the Vodia PBX to forward tenant information, such as the "X-Tenant" header in SIP invites, to Skyetel, facilitating precise customer billing based on their unique tenant domain. This streamlined process enhances operational efficiency and simplifies billing management, making it an ideal solution for businesses utilizing the Vodia multi-tenant system. For more details on the setup process, you can check the guide here.
Skyetel is a great SIP trunk provider - it gives organizations the ability to bill customers based on the tenant name on the Vodia PBX. You can now easily configure your Skyetel SIP trunk with the Vodia PBX trunk template. Navigate to Tenant ---> SIP trunk, click on Add and choose Skyetel, then press Create.
Vodia multi-tenant billing with Skyetel
If you are running the Vodia multi-tenant PBX, you can use Skyetel to maintain an accurate call record for each of your customers. This makes it possible to have hundreds of tenants and bill them accordingly, based on the tenant domain name on the Vodia PBX.
The Skyetel trunk template is already configured to send tenant information to Skyetel's network. This means you will need to name the tenant on the Vodia PBX phone system so it’s the same on the Skyetel administrator portal under tenant ---> manage
Create a tenant on the Vodia PBX
Click on the list of domains, then press create a new tenant - we will name our tenant domain "henrylaw.pbx.com"
Creating the tenant name on Skyetel
Next, we will navigate to our Skyetel GUI and add our tenant account ID. Navigate to Tenants, then to Manage. Enter your customer information: under the account, enter the Vodia PBX tenant created on the PBX, then add the customer's address info and save.
Multi-tenant Billing
Here's an example output of the SIP invite of the tenant information to be forwarded to Skyetel for accurate billing. The Vodia PBX will show the tenant information under X-Tenant, which should match the tenant on the Skyetel network.
In 2026, a modern phone system must go well beyond basic calling. Core requirements now include built-in AI for smarter call handling and transcription, real-time analytics dashboards for visibility and control, flexible auto attendants to route calls efficiently, seamless Microsoft Teams integration, and robust mobile apps that support hybrid and remote work. Clear separation between business and personal calls protects work-life balance, while reliable white-glove support ensures these capabilities work smoothly in real-world environments as communication needs evolve.
Legacy phone systems may still work, but they often come with hidden costs, limited scalability, and little support for hybrid work. Aging hardware, ongoing maintenance, and rigid infrastructure can quietly hold businesses back as they grow. Cloud-based VoIP systems remove these constraints by reducing telephony expenses, improving flexibility, and enabling teams to communicate seamlessly from anywhere. For many organizations, modernizing business telephony is no longer optional, it is a practical step toward efficiency and resilience.
A streamlined integration connects the Vodia PBX with the ElevenLabs Voice AI Platform using a lightweight IVR JavaScript script and native SIP REFER for call transfers. Audio and call control are handled entirely through standard SIP signaling, while all conversational logic, prompts, voice selection, and routing rules are configured in the ElevenLabs dashboard. This approach removes the need for webhooks or WebSocket connections and keeps the PBX side intentionally minimal, making the deployment clean and production-ready.
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