A Step-by-Step Guide to Configuring Poly Edge B20 Desktop Phones with the Vodia Phone System
Published on:
April 27, 2023
This guide outlines configuring Poly Edge B20 phones with the Vodia Phone System. Ensure your Vodia PBX is version 69.0.3 or higher, reset the Polycom phone to factory defaults, bind its MAC address to the PBX, and set up auto provisioning. The process also involves obtaining the phone's IP address and logging into the web interface. After rebooting, the phone seamlessly integrates with the Vodia PBX for efficient communication.
Here's a brief guide on how ITSPs and MSPs can use the Poly B20 series phone with the Vodia phone system.
Prerequisites
The Vodia PBX must be running version 69.0.3 or higher.
The Polycom phone must be in its factory default state.
Your PBX server must be resolvable on the network.
Step one
Make sure your Polycom phone is powered on and connected to the same network.
Obtain the IP address of your Polycom phone by pressing the "Home" button and selecting "Settings" > "Network"
Log into the web interface by entering the IP of the Poly B20
Default user is “admin” and “password”
The phone will ask you to enter the old password and then enter a new one
Locate the MAC address of the device under system status and copy your MAC address for later
Step Two
Log into the Vodia PBX web interface
Note: Version 69.0.3 has a new location - you will need to enter the MAC address of the unit.
Navigate to your Tenant ---> Advance ---> VoIP Phones
Click add and add your model as shown below.
Enter the phone’s MAC address under "Bind to MAC address"
Create
Step Three
Log into the web interface by entering the IP of the Poly B20
Navigate to System Management --> Auto Auto Provisioning
Scroll down to ITSP Provisioning
Set the following rules:
Log into the web interface of the Polycom B20 phone by entering its IP address in a web browser. The default username is "admin" and the default password is also "admin"
Navigate to "Settings" > "Provisioning" > "Provisioning Server"
Set "Method" to "System Start" and uncheck the default box
Set "Provisioning Option" to "ConfigureURL" and uncheck the default box
Set "UCSServer" to "Disabled" and uncheck the default box; also, remove all the Option 66 modes.
Set "ConfigURL" to "http://PBXDNS/prov/PolyEdgeB20.xml". Note: you should replace "PBXDNS" with your Vodia PBX's A record tenant name to match your tenant, since we already mapped the MAC address.
Click "Save" to apply the changes
Reboot the Polycom B20 phone from the GUI by navigating to "Status" > "Reboot"
After the phone restarts, it will retrieve its configuration from the Vodia Phone system and register with the PBX
Step 4
To configure the buttons on the unit, navigate to your extension and then to buttons: enter the buttons you would like to monitor, or choose a private line:
By following the above steps, ITSPs and MSPs can easily plug and play Polycom B20 series phones with the Vodia PBX. This will provide a reliable and efficient communication system for businesses of any size, from SMBs to enterprises. The Polycom B20 phone is an excellent choice for its exceptional audio quality and reliability, while the Vodia PBX provides a flexible and robust platform for managing VoIP phone systems.
Managed Service Providers (MSPs) are essential partners for Vodia, as we collaborate closely to deliver the most innovative B2B phone systems in the industry. We continuously enhance our cloud PBX platform to maintain our leadership in cloud communications, making us the ideal choice for MSPs. We focus on both our exceptional software and building strong relationships with our partners, always seeking growth opportunities for them. As customer expectations and competition increase, we suggest MSPs leverage technologies like AI, automation and enhanced security to drive growth.
Vodia has announced its integration with UPilot, a unified B2B CRM, allowing Vodia users to access call logs and recordings directly within UPilot, eliminating the need for external CRMs like Salesforce or Zoho. This integration provides a comprehensive suite of CRM features, including conversation intelligence, eSignature, forecasting, and more. UPilot, designed specifically for B2B companies, offers seamless integration without hidden costs or complex setups, enhancing business operations and driving growth. "We offer every growth-enabling feature without a ‘never-ending-upgrade-to-enterprise plan,’" says San Bhaskaran, CEO of UPilot.
Brandywine Technical Partners, a trusted technology provider in the Boston, has enhanced communication systems in eight Eastern Massachusetts schools by integrating Vodia's cloud-based solutions. Originally using outdated Windows programs for school bells, these schools now benefit from Vodia’s customizable bell schedules, door access control, emergency notifications and more. The deployment was seamless, offering significant improvements in safety, efficiency and operational flexibility. Vodia’s robust PBX features, including API customization, and easy deployment, make it a premier choice for innovative communication solutions.