A Step-by-Step Guide to Configuring Poly Edge B20 Desktop Phones with the Vodia Phone System
Published on:
March 10, 2023
This guide outlines configuring Poly Edge B20 phones with the Vodia Phone System. Ensure your Vodia PBX is version 69.0.3 or higher, reset the Polycom phone to factory defaults, bind its MAC address to the PBX and set up auto provisioning. The process also involves obtaining the phone's IP address and logging in to the web interface. After rebooting, the phone seamlessly integrates with the Vodia PBX for efficient communication.
Here's a brief guide on how ITSPs and MSPs can use the Poly B20 series phone with the Vodia phone system.
Prerequisites
The Vodia PBX must be running version 69.0.3 or higher.
The Polycom phone must be in its factory default state.
Your PBX server must be resolvable on the network.
Step one
Make sure your Polycom phone is powered on and connected to the same network.
Obtain the IP address of your Polycom phone by pressing the "Home" button and selecting "Settings" > "Network"
Log in to the web interface by entering the IP of the Poly B20.
Default user is “admin” and “password”.
The phone will ask you to enter the old password and then enter a new one.
Locate the MAC address of the device under system status and copy your MAC address for later.
Step Two
Log in to the Vodia PBX web interface.
Note: Version 69.0.3 has a new location - you will need to enter the MAC address of the unit.
Navigate to your Tenant ---> Advance ---> VoIP Phones.
Click add and add your model as shown below.
Enter the phone’s MAC address under "Bind to MAC address".
Create.
Step Three
Log in to the web interface by entering the IP of the Poly B20.
Navigate to System Management --> Auto Auto Provisioning.
Scroll down to ITSP Provisioning.
Set the following rules:
Log into the web interface of the Polycom B20 phone by entering its IP address in a web browser. The default username is "admin"; the default password is also "admin".
Navigate to "Settings" > "Provisioning" > "Provisioning Server".
Set "Method" to "System Start" and uncheck the default box.
Set "Provisioning Option" to "ConfigureURL" and uncheck the default box.
Set "UCSServer" to "Disabled" and uncheck the default box; also, remove all the Option 66 modes.
Set "ConfigURL" to "http://PBXDNS/prov/PolyEdgeB20.xml". Note: you should replace "PBXDNS" with your Vodia PBX's A record tenant name to match your tenant, since we already mapped the MAC address.
Click "Save" to apply the changes.
Reboot the Polycom B20 phone from the GUI by navigating to "Status" > "Reboot".
After the phone restarts, it will retrieve its configuration from the Vodia Phone system and register with the PBX.
Step 4
To configure the buttons on the unit, navigate to your extension and then to buttons: enter the buttons you would like to monitor, or choose a private line:
By following the above steps, ITSPs and MSPs can easily plug and play Polycom B20 series phones with the Vodia PBX. This will provide a reliable and efficient communication system for businesses of any size, from SMBs to enterprises. The Polycom B20 phone is an excellent choice for its exceptional audio quality and reliability, while the Vodia PBX provides a flexible and robust platform for managing VoIP phone systems.
Vodia is excited to announce that its PBX is now certified for Microsoft Teams, enabling seamless voice integration with Teams’ collaboration tools. This certification allows Teams users to leverage advanced PBX features, such as call routing, auto attendants, voicemail, and more, while ensuring secure and high-quality voice services. The integration also supports various industries like hospitality, healthcare and manufacturing, where Teams users can now make and receive calls via Vodia’s certified SBC. With the Vodia PBX, organizations can streamline their communication processes and reduce costs while ensuring continuity and flexibility across all channels.
Vodia’s enterprise VoIP solution provides a versatile and scalable communications platform tailored to businesses of all sizes. The Vodia PBX enables high-quality VoIP calls, with features like scalability, robust security and a range of rich functionalities. Its adaptability across devices and cloud environments makes it highly flexible for diverse IT infrastructures. For hybrid workplaces, Vodia’s system supports multiple network interfaces, eliminating the need for VPNs by enabling seamless communication for remote and on-site staff. Integrating easily with major SIP-based devices and third-party tools Vodia helps enterprises streamline their workflows with unified communications across voice and messaging.
The Vodia PBX provides businesses with a comprehensive telephony solution designed for both on-premise and cloud systems, offering features like audio conference rooms, auto attendants, voicemails, call forwarding, and ring groups. A ring group, or hunt group, directs incoming calls to designated team members using strategies like simultaneous or sequential ringing, ensuring calls reach an available agent quickly. Vodia’s PBX supports multi-stage call routing, customizable ring melodies, CRM integration, and options like music on hold and call recording. Ideal for enterprises managing low-volume call groups, Vodia’s system enhances accessibility and call management efficiency for businesses worldwide.
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