A Step-by-Step Guide to Configuring Poly Edge B20 Desktop Phones with the Vodia Phone System
Published on:
March 10, 2023
This guide outlines configuring Poly Edge B20 phones with the Vodia Phone System. Ensure your Vodia PBX is version 69.0.3 or higher, reset the Polycom phone to factory defaults, bind its MAC address to the PBX and set up auto provisioning. The process also involves obtaining the phone's IP address and logging in to the web interface. After rebooting, the phone seamlessly integrates with the Vodia PBX for efficient communication.
Here's a brief guide on how ITSPs and MSPs can use the Poly B20 series phone with the Vodia phone system.
Prerequisites
The Vodia PBX must be running version 69.0.3 or higher.
The Polycom phone must be in its factory default state.
Your PBX server must be resolvable on the network.
Step one
Make sure your Polycom phone is powered on and connected to the same network.
Obtain the IP address of your Polycom phone by pressing the "Home" button and selecting "Settings" > "Network"
Log in to the web interface by entering the IP of the Poly B20.
Default user is “admin” and “password”.
The phone will ask you to enter the old password and then enter a new one.
Locate the MAC address of the device under system status and copy your MAC address for later.
Step Two
Log in to the Vodia PBX web interface.
Note: Version 69.0.3 has a new location - you will need to enter the MAC address of the unit.
Navigate to your Tenant ---> Advance ---> VoIP Phones.
Click add and add your model as shown below.
Enter the phone’s MAC address under "Bind to MAC address".
Create.
Step Three
Log in to the web interface by entering the IP of the Poly B20.
Navigate to System Management --> Auto Auto Provisioning.
Scroll down to ITSP Provisioning.
Set the following rules:
Log into the web interface of the Polycom B20 phone by entering its IP address in a web browser. The default username is "admin"; the default password is also "admin".
Navigate to "Settings" > "Provisioning" > "Provisioning Server".
Set "Method" to "System Start" and uncheck the default box.
Set "Provisioning Option" to "ConfigureURL" and uncheck the default box.
Set "UCSServer" to "Disabled" and uncheck the default box; also, remove all the Option 66 modes.
Set "ConfigURL" to "http://PBXDNS/prov/PolyEdgeB20.xml". Note: you should replace "PBXDNS" with your Vodia PBX's A record tenant name to match your tenant, since we already mapped the MAC address.
Click "Save" to apply the changes.
Reboot the Polycom B20 phone from the GUI by navigating to "Status" > "Reboot".
After the phone restarts, it will retrieve its configuration from the Vodia Phone system and register with the PBX.
Step 4
To configure the buttons on the unit, navigate to your extension and then to buttons: enter the buttons you would like to monitor, or choose a private line:
By following the above steps, ITSPs and MSPs can easily plug and play Polycom B20 series phones with the Vodia PBX. This will provide a reliable and efficient communication system for businesses of any size, from SMBs to enterprises. The Polycom B20 phone is an excellent choice for its exceptional audio quality and reliability, while the Vodia PBX provides a flexible and robust platform for managing VoIP phone systems.
Vodia was excited to attend IT Expo 2025 in Ft. Lauderdale, where Sales Engineer Eric Altman connected with industry leaders such as Tommy Lee from Fanvil, Gary Harbeck from Dinstar, Spencer Lee from Telin, Sebastian Balan from Fidelity, Todd Weikle from Soar Communications, Steve Scott from Borderless.com, and Mitch Kahl from BCM One. The discussions highlighted the role of AI in business communications, Vodia’s Microsoft Teams-certified PBX, and our integration with Realtime AI via APIs. This event followed a strategic planning session with key partners to outline Vodia’s goals for 2025. We look forward to connecting with you at future events!
Vodia has integrated OpenAI’s Realtime API with its PBX, enabling real-time AI-powered hotel phone systems that enhance guest services. By leveraging natural speech processing, guests can make reservations, request services, and access hotel amenities in multiple languages - all through voice commands. This integration streamlines hotel operations, reduces staff workload, and improves guest satisfaction. Whether booking a room, ordering room service, or arranging transportation, AI-powered phone systems provide seamless communication and efficiency. Hotels can now offer personalized, automated experiences while maintaining reliable, high-quality service.
ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.