A Step-by-Step Guide to Configuring Poly Edge B20 Desktop Phones with the Vodia Phone System
Published on:
April 27, 2023
This guide outlines configuring Poly Edge B20 phones with the Vodia Phone System. Ensure your Vodia PBX is version 69.0.3 or higher, reset the Polycom phone to factory defaults, bind its MAC address to the PBX, and set up auto provisioning. The process also involves obtaining the phone's IP address and logging into the web interface. After rebooting, the phone seamlessly integrates with the Vodia PBX for efficient communication.
Here's a brief guide on how ITSPs and MSPs can use the Poly B20 series phone with the Vodia phone system.
Prerequisites
The Vodia PBX must be running version 69.0.3 or higher.
The Polycom phone must be in its factory default state.
Your PBX server must be resolvable on the network.
Step one
Make sure your Polycom phone is powered on and connected to the same network.
Obtain the IP address of your Polycom phone by pressing the "Home" button and selecting "Settings" > "Network"
Log into the web interface by entering the IP of the Poly B20
Default user is “admin” and “password”
The phone will ask you to enter the old password and then enter a new one
Locate the MAC address of the device under system status and copy your MAC address for later
Step Two
Log into the Vodia PBX web interface
Note: Version 69.0.3 has a new location - you will need to enter the MAC address of the unit.
Navigate to your Tenant ---> Advance ---> VoIP Phones
Click add and add your model as shown below.
Enter the phone’s MAC address under "Bind to MAC address"
Create
Step Three
Log into the web interface by entering the IP of the Poly B20
Navigate to System Management --> Auto Auto Provisioning
Scroll down to ITSP Provisioning
Set the following rules:
Log into the web interface of the Polycom B20 phone by entering its IP address in a web browser. The default username is "admin" and the default password is also "admin"
Navigate to "Settings" > "Provisioning" > "Provisioning Server"
Set "Method" to "System Start" and uncheck the default box
Set "Provisioning Option" to "ConfigureURL" and uncheck the default box
Set "UCSServer" to "Disabled" and uncheck the default box; also, remove all the Option 66 modes.
Set "ConfigURL" to "http://PBXDNS/prov/PolyEdgeB20.xml". Note: you should replace "PBXDNS" with your Vodia PBX's A record tenant name to match your tenant, since we already mapped the MAC address.
Click "Save" to apply the changes
Reboot the Polycom B20 phone from the GUI by navigating to "Status" > "Reboot"
After the phone restarts, it will retrieve its configuration from the Vodia Phone system and register with the PBX
Step 4
To configure the buttons on the unit, navigate to your extension and then to buttons: enter the buttons you would like to monitor, or choose a private line:
By following the above steps, ITSPs and MSPs can easily plug and play Polycom B20 series phones with the Vodia PBX. This will provide a reliable and efficient communication system for businesses of any size, from SMBs to enterprises. The Polycom B20 phone is an excellent choice for its exceptional audio quality and reliability, while the Vodia PBX provides a flexible and robust platform for managing VoIP phone systems.
Vodia recently released version 69.2.4, the latest update to their industry-leading cloud phone system. This update boasts a completely rebuilt frontend, providing a modern user experience, and integrates seamlessly with nearly any browser-based platform. A key feature is integration with Grafana, a powerful tool that enables comprehensive monitoring of Vodia instances across various platforms. Version 69.2.4 also brings several other improvements, including the ability to add custom notes to accounts, sending CDR emails for regular extensions, and enhanced support for Mitel 68xx and 69xx series phones.
How are Vodia's service provider partners gaining an edge in the competitive telecommunications market? By leveraging the innovative capabilities of Vodia, they're able to expand their market share, offer a diverse range of services and streamline their operations. As the telecommunications landscape evolves, service providers must adapt to meet the changing needs of their customers. With Vodia's robust architecture and minimal hardware requirements, service providers can ensure reliability, scalability, security and cost-effectiveness.
In late September 2023, IDC reported significant growth in the global Unified Communications & Collaboration (UC&C) and Communications Platform as a Service (CPaaS) markets. UC&C encompasses solutions like Audio Conferencing, Desktop Sharing, Instant Messaging, IP Telephony, Video Conferencing, Voice, and Web Conferencing. Vodia's communication system seamlessly integrates many UC&C functionalities, enhancing collaboration, flexibility, and productivity for businesses. As a CPaaS provider, Vodia offers developers a cloud platform to add real-time communications features to their applications effortlessly.